Sales Roles Quiz: Trivia Questions!

8 Questions | By Aoht | Updated: Mar 18, 2022 | Attempts: 102

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1.

All of the following are keys to creating effective guest-employee relationships, EXCEPT:
- A.
  
  Rotate employees through a variety of hotel positions.
- B.
  
  Provide a supportive and encouraging environment.
- C.
  
  Instill pride among employees in their property and their positions.
- D.
  
  Offer training that equips employees to become more helpful to guests.
Correct Answer
A. Rotate employees through a variety of hotel positions.
2.

General managers should hire employees who view all of their guest interactions and job responsibilities in terms of their _____________.
- A.
  
  Job skills
- B.
  
  Position’s responsibilities
- C.
  
  Impact on sales
- D.
  
  None of the above
Correct Answer
C. Impact on sales
3.

Bertrand is setting up an incentive program for the front desk agents at the hotel. They will all receive a 5 percent bonus if the expected occupancy percentage is exceeded by 10 percent. How is Bertrand helping to develop a sales-oriented staff?
- A.
  
  Hiring sales-oriented employees.
- B.
  
  Training employees in sales techniques.
- C.
  
  Motivating employees to sell.
- D.
  
  Generating more business for the hotel.
Correct Answer
C. Motivating employees to sell.
4.

A property-wide sales attitude must start with ____________
- A.
  
  Line-level employees.
- B.
  
  Supervisors.
- C.
  
  Top management.
- D.
  
  Guests.
Correct Answer
C. Top management.
5.

Managers can provide an environment that encourages good guest-employee relations, instill pride among employees, and offer training.
- A.
  
  Three things hotel managers can do to promote effective guest-employee relationships
- B.
  
  Definition of “hire the smile and train the skill”
- C.
  
  Three things a general manager can do to develop sales-oriented employees
- D.
  
  What incentive programs encourage employees to do
Correct Answer
A. Three things hotel managers can do to promote effective guest-employee relationships
6.

Hotel managers realize they cannot train staff to enjoy working with people. Successful hotel employees have personalities that naturally convey sincerity, warmth, enthusiasm, and concern for guests. Managers, then, focus on training such staff members to do the specific tasks necessary to put their people-oriented personalities to effective use for the hotel.
- A.
  
  Three things hotel managers can do to promote effective guest-employee relationships
- B.
  
  Definition of “hire the smile and train the skill”
- C.
  
  Three things a general manager can do to develop sales-oriented employees
- D.
  
  What incentive programs encourage employees to do
Correct Answer
B. Definition of “hire the smile and train the skill”
7.

Hire sales-oriented employees. Train employees in sales techniques. Motivate employees to sell.
- A.
  
  Three things hotel managers can do to promote effective guest-employee relationships
- B.
  
  Definition of “hire the smile and train the skill”
- C.
  
  Three things a general manager can do to develop sales-oriented employees
- D.
  
  What incentive programs encourage employees to do
Correct Answer
C. Three things a general manager can do to develop sales-oriented employees
8.

Sell the products and services of the hotel.
- A.
  
  Three things hotel managers can do to promote effective guest-employee relationships
- B.
  
  Definition of “hire the smile and train the skill”
- C.
  
  Three things a general manager can do to develop sales-oriented employees
- D.
  
  What incentive programs encourage employees to do
Correct Answer
D. What incentive programs encourage employees to do

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Current Version
Mar 18, 2022

Quiz Edited by
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Apr 25, 2008

Quiz Created by
Aoht

Sales Roles Quiz: Trivia Questions!

All of the following are keys to creating effective guest-employee relationships, EXCEPT:

General managers should hire employees who view all of their guest interactions and job responsibilities in terms of their _____________.

Bertrand is setting up an incentive program for the front desk agents at the hotel. They will all receive a 5 percent bonus if the expected occupancy percentage is exceeded by 10 percent. How is Bertrand helping to develop a sales-oriented staff?

A property-wide sales attitude must start with ____________

Managers can provide an environment that encourages good guest-employee relations, instill pride among employees, and offer training.

Hire sales-oriented employees. Train employees in sales techniques. Motivate employees to sell.

Sell the products and services of the hotel.