Customer Quizzes & Trivia

Who is a customer? It is easy to answer that a customer is someone who receives a product, service, or idea, obtained from a seller or supplier usually in exchange for money. However, in business, the term customer holds greater meaning. Delve into our online customer quizzes to understand customer importance in marketing and sales.

The Customer Quiz

This quiz is to test your ability to distinguish a consumer from a customer as per the provisions of the consumer protection act 1986. Customers can be classified as consumers and clients depending on the purpose for which the...

Questions: 5 | Attempts: 6892 | Last updated: Jan 22, 2013

Sample Question
Your father bought life insurance and placed you as the nominee. Due to an unfortunate incident he passed away, entitling you to claim insurance. When you approached the insurance company, they deny you the insurance based on a technical error that they claim that your father made. Since your father bought the insurance and paid the premiums himself and you are only a nominee of the insurance claim, can you approach the consumer court as a wronged consumer?

Yes, you are a consumer in this case.

No, you are not a consumer in this case.

The Customer Quiz

Questions: 5 | Attempts: 1246 | Last updated: Sep 22, 2016

Sample Question
Your father bought life insurance and placed you as the nominee. Due to an unfortunate incident he passed away, entitling you to claim insurance. When you approached the insurance company, they deny you the insurance based on a technical error that they claim that your father made. Since your father bought the insurance and paid the premiums himself and you are only a nominee of the insurance claim, can you approach the consumer court as a wronged consumer?

Yes, you are a consumer in this case.

No, you are not a consumer in this case.

Entercode Test, Part 1 - Customer

EnterCode Part 1 - Customer. To pass the test you need to answer 7 out of 8 questions correctly, which means a minimum of 88 out of 100 Points. Remember you also need to pass EnterCode test Part 2 - Colleague and EnterCode...

Questions: 9 | Attempts: 1080 | Last updated: Sep 22, 2016

Sample Question
Who are our customers?

Every potential user of our product and services.

The end customer who uses our products and services, but also our partners that we design and develop these products with.

All potential users of creditcards.

Topics

Outbound Quizzes

Know Your Customer Quizzes

Customer Service Quizzes

Customer care Quizzes

Sales Quizzes

Product Quizzes

Retail Quizzes

Customer Questions & Answers

What are the five needs of every customer?

Customers will always have different needs that have to be satisfied so that they will be happy with the company or the business that will provide the services or items that they need. One of the most basic needs is friendliness. Customers would lik

Which two statements are true when creating a student lookup field on the Training object? The training team at Universal Container use a custom Training object to track customer training...

Cross-object field updates between training and student record are not supported when creating a student lookup field. Creating a lookup field not only improves the meaning of data but it also helps to avoid any data entry errors by limiting the valu

How can a designer decrease the calculation time for the chart without compromising core functionality? A Straight Table Chart calculates several metrics for each individual alphanumeric...

The answer to this is letter A. Take note that the calculation condition will always affect the whole chart. The calculation condition may be used by the designer to learn more about the different transaction detail records but it can be used for so

A customer needs an application to reload in a short time period. The source tables are log files that are appended to on a daily basis.Which performance tuning option should a developer use?

I think the 3rd option "The Load prefix Buffer with the incremental option" is the answer.Please suggest.

Recently Updated

Entercode Test, Part 2 - Colleague

EnterCode test, Part 2 - Colleague. To pass the test you need to answer 8 out of 9 questions correctly, which means a minimum of 89 out of 100 points. Remember you also need to pass EnterCode test Part 1 Customer and...

Questions: 9 | Attempts: 938 | Last updated: Dec 7, 2015

Sample Question
Which of the following alternatives are our values?

Responsible, Challenging, Dedicated.

Passionate, Innovative, Genuine.

Responsible, Passionate, Innovative.

Latihan Bahasa Inggris Set

Soal latihan UN bahasa Inggris Kelas 3 SMK

Questions: 10 | Attempts: 788 | Last updated: Jul 12, 2018

Sample Question
Clara : what are you going to buy for mother’s birthday?Fenny: I don’t know yet, but if I went to the florist, …….. Clara : you told me you had no money.

I will buy her a birthday cake

I would buy her a bunch of roses

I can make her a beautiful dress

I will buy her the most beautiful flowers

I went there with my friend

Consumer Vs. Customer

Questions: 5 | Attempts: 701 | Last updated: Jul 30, 2011

Sample Question
Your father bought life insurance and placed you as the nominee. Due to an unfortunate incident he passed away, entitling you to claim insurance. When you approached the insurance company, they deny you the insurance based on a technical error that they claim that your father made. Since your father bought the insurance and paid the premiums himself and you are only a nominee of the insurance claim, can you approach the consumer court as a wronged consumer?

Yes, you are a consumer in this case.

No, you are not a consumer in this case.

What Do You Know About Customer Retention?

What do you know about customer retention? Every business aims to either gain new customers or be able to retain the ones that they have. The quiz below is based on enhancing Customer Retention Culture Condition based on Actual...

Questions: 9 | Attempts: 611 | Last updated: Jul 26, 2019

Sample Question
Setting Expectations…At Write Up Make sure all customer contact information is current and set an expectation of a realistic time to update the customer on vehicle status.

This ASSURES your opportunity to review the inspection results with the customer and recommend additional needed services AS SOON AS POSSIBLE! Which is essential for Service Sales Strategies Success!

This helps because our accounting department is detail oriented and it makes them smile when the correct information is in the system.

This is not a good policy because some customers want to call us instead

This sounds good but it's not really realistic, Advisors are super busy and can't be expected to call their customers, after all, they still have to go to lunch and check facebook.

There Are Many Customer Segments, Which Do You Fall Under?

Did you know that your favorite brand has probably grouped you in a certain customer segment without you knowing it? All successful companies practice customer segmentation, if you're curious to find out which you fall under...

Questions: 10 | Attempts: 565 | Last updated: Dec 14, 2017

Sample Question
Which bird best represents you?

Peacock – flamboyant, likes to be the centre of attention

Owl – homely, tranquil and wise

Magpie – quirky and attracted to shiny new things

Customer December 2012

Questions: 10 | Attempts: 528 | Last updated: Jan 20, 2016

Sample Question
What was covered in The Times' March's Care Corner?

Preventing Port Failures : • Being able to complete that port is an awesome way to start off a new relationship with your customer! • Read some tips and tricks to help you do that!

SPG Dealer Return Policy – What’s yours? : Be sure to review your return policy with every customer that makes a purchase in your store.

When Dealers place excessive calls to CARE

Return, replace or refuse? : It’s important to review every refund request and provide a fair and reasonable resolution to these requests.

Att Quality Quiz

Assuming the customer has perfect credit.

Questions: 13 | Attempts: 430 | Last updated: Sep 20, 2016

Sample Question
You are allowed to tell the customer to hang up or that they are 'all good to go' after the disclosure is done playing?

True

False

2012 Bb#4

Questions: 5 | Attempts: 425 | Last updated: Feb 13, 2013

Sample Question
What is the Enterprise Contact time?

Within a business day.

Within 4 business hours.

Enterprise never calls out, the caller will have to call within 2 business hours.

Within 2 business hours.

2012 Bb #2

Questions: 5 | Attempts: 423 | Last updated: Feb 12, 2013

Sample Question
Which of the following examples is NOT preferred when educating the customer about the benefits of providing an email address?

Do you have an email address where we can send claim updates?

May I have an email address the person assigned to your claim can use as an additional method to contact you?

Would you like to provide an email address so that I can send you an e-mail confirmation?

Can I get your e-mail address so we can send you any additional claims documents you may need?

2012 Bb #18

Questions: 5 | Attempts: 417 | Last updated: Feb 18, 2013

Sample Question
What are the key components the customer should be made aware of when we are referring them to a third-party vendor?

The name of the company providing the service

Inform the caller that the service provider is a third-party (not owned by Nationwide)

The use of this service provider is customer’s option/choice

All of the above.

2012 Bb # 7

Questions: 5 | Attempts: 390 | Last updated: Jun 21, 2012

Sample Question
What is the Sign Me Up! online tool you used for?

To create a temporary account for a Nationwide policyholder.

To Create an Auto account for a Titan and Victoria policyholder.

Complete a complaint .

None of the above.

2012 Bb # 5

Questions: 5 | Attempts: 374 | Last updated: Feb 13, 2013

Sample Question
Where can Rental Days Plus endorsement be verified on a PH policy?

Because the PH has LOU we have to assume.

Outside of a claim: Check under the Endorsements tab in Claims Gateway.

Inside of a claim: Look for the Rental Days Plus bullet point under Additional Information in the OYS Auto Repair Network. This bullet only appears when the RDP endorsement is on the policy.

Both B and C

Module 1 - What To Expect & Customer Service Test

Questions: 3 | Attempts: 311 | Last updated: Jan 22, 2013

Sample Question
Our main focus is for you to close deals?

True

False

Collection Dip Check

Questions: 3 | Attempts: 308 | Last updated: Nov 17, 2017

Sample Question
if customer get SMS as an confirmation will he get a manual receipt?(Agar customer ko sms confirmatiion mila raha hai toh kya manual receipt milegi)

Yes

No

Protecting Customer Info: What Would You Do?

Take the quiz and find out how much you know about keeping customer information safe.

Questions: 6 | Attempts: 220 | Last updated: Jul 30, 2011

Sample Question
A caller requests a credit card number over the phone, what do you do?

Provide the caller with the requested information over the phone.

Send the caller the information over email.

Ask the customer to come to the store and present a government-issued ID or refer the caller to Credit Services.

Quiz 1

Questions: 6 | Attempts: 212 | Last updated: Jan 10, 2014

Sample Question
What does CRM stand for?

Customer Relationships Matter

Communications Really Matter

Customer Relationship Management

02 TEC - Cutrubus Cadillac

This is your description.

Questions: 10 | Attempts: 201 | Last updated: Jan 17, 2015

Sample Question
What is the purpose of your TEC?

To build the client's confidence

To gain referrals

To help ease the client's purchasing decision

To get a vehicle evaluation

Work With Colleagues And Customers / Work In A Socially Diverse Environment

Are you ready be assessed by your trainer? Take the quiz to find out if you are ready!

Questions: 15 | Attempts: 189 | Last updated: Sep 10, 2011

Sample Question
The four forms of effective communication are:

Verbal, laughing, listening, waving

Verbal, Non-verbal, Listening, Writing

Verbal, Non-verbal, writing, waving

How To Resolve Customer Complaints On The Spot

This quiz is designed to give you knowledge on customer service and how to resolve complaints on the spot to ensure your credibility as a program.

Questions: 11 | Attempts: 188 | Last updated: Jan 4, 2013

Sample Question
True or False, Customers see the following in order as the most important employees in a company? Front Line Employees, Direct Supervisors, Middle Management, Upper Management, CEO

True

False

Bankruptcy Process Exam

Questions: 10 | Attempts: 180 | Last updated: Sep 30, 2014

Sample Question
When a customer indicates they are going to be filing bankruptcy at some point in the future, the account should be placed on a hold and closed.

True

False

3S051 (Set A) EOC Pop Quiz

3S051 (set A) EOC Practice QuizCreated by SSgt Brandi Allen

Questions: 12 | Attempts: 160 | Last updated: Jan 17, 2013

Sample Question
Who is in charge of the record function at each MPE where the AF Form 10, UPRG is maintained?

RECORDS CLERK

RECORDS TECHNICIAN

FIELD RECORDS GROUP TECHNICIAN

FIELD RECORDS GROUP TECHNICIAN

UPRG CUSTODIAN

Cs Quiz #1

Questions: 5 | Attempts: 156 | Last updated: Feb 19, 2013

Sample Question
All except the following are characteristics of high level customer service.

Responsibilty.

Empathy.

Apathy.

Resiliency.

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Do You Know Who's Your Ideal Customer? Quiz

Do you know who your ideal customer is? For you to be a successful salesperson, you need to understand your customers and what you want they seek to satisfy. By using the quiz below, you will get to help you understand your...

Question: | Attempts: 68 | Last updated: Jan 17, 2020

Test Your Knowledge About Product Damage Reduction

Test your knowledge about damage reduction in the store either by a customer or staff by taking the quiz below. There are different measures that people take up to ensure that there is minimal reduction and as a result, loss on...

Question: | Attempts: 66 | Last updated: Sep 11, 2019

What Do You Know About Customer Retention?

Question: | Attempts: 611 | Last updated: Jul 26, 2019

Ops Quiz - Customer Documentation

Quiz - Customer Documentation

Question: | Attempts: 40 | Last updated: Mar 4, 2019

What Kind Of Customer Are You?

Please answer this quiz to the best of your abilities to find out what fast food cashiers think of you!

Question: | Attempts: 9 | Last updated: Jan 21, 2019

Which Tk Snacks Customer-service-help-desk-center-experience-hero Are You?

It is time to figure out!

Question: | Attempts: 10 | Last updated: Jan 7, 2019

Decision

Question: | Attempts: 5 | Last updated: Oct 31, 2018

Questionnaire #3 - Day 3

Question: | Attempts: 6 | Last updated: Jul 14, 2018

Latihan Bahasa Inggris Set

Soal latihan UN bahasa Inggris Kelas 3 SMK

Question: | Attempts: 788 | Last updated: Jul 12, 2018

ALS Dl - Set B - Volume 2

Question: | Attempts: 12 | Last updated: May 30, 2018

Customer Satisfaction Quiz Questions And Answers

Question: | Attempts: 34 | Last updated: May 22, 2018

Customer Relations Apptitude

Microsoft Oulook and how to use the application.

Question: | Attempts: 5 | Last updated: Apr 27, 2018

What Kind Of Closer Are You?

Wondering what kind of closer you are? Take this quiz to find out!

Question: | Attempts: 45 | Last updated: Apr 17, 2018

Customer Service Quiz-3

Customer service is the provision of serves to customers – hence the name – before, during and/or after a purchase. Whether you work in retail or a call centre, customer service is a necessity for any business in...

Question: | Attempts: 7 | Last updated: Mar 20, 2018

Customers Closure Quiz

Closure is the disclosing of information and specifically factual information that is otherwise not known by a customer before engaging in a transaction. What are the principles and guidelines for customer closure? Find out...

Question: | Attempts: 122 | Last updated: Mar 8, 2018

Find Out What Is Customer Requirements?

This quiz is aimed and designed to help you find out what is customer requirements. When it comes to software, the customer requirements are very critical. How well do you assess customer needs? Find out below.

Question: | Attempts: 38 | Last updated: Feb 2, 2018

Skill Verification Test - Month Of May 2017

Question: | Attempts: 7 | Last updated: Jan 20, 2018

Train Your Sales Team

Do you know all about cold calling & building new customers?

Question: | Attempts: 6 | Last updated: Dec 17, 2017

There Are Many Customer Segments, Which Do You Fall Under?

Question: | Attempts: 565 | Last updated: Dec 14, 2017

Copy Of PKT _rajjo

Do you know all about cold calling & building new customers?

Question: | Attempts: 21 | Last updated: Dec 12, 2017

Copy Of PKT _guj