Customer Quizzes & Trivia

Who is a customer? It is easy to answer that a customer is someone who receives a product, service, or idea, obtained from a seller or supplier usually in exchange for money. However, in business, the term customer holds greater meaning. Delve into our online customer quizzes to understand customer importance in marketing and sales.

Top Trending

Customer Review Quiz Questions

Questions: 40 | Attempts: 1186 | Last updated: Dec 24, 2020

Sample Question
A customer-based Service Level Agreement structure includes:

An SLA covering all Customer groups and all the services they use

SLAs for each service that are Customer-focused and written in business language

An SLA for each service type, covering all those Customer groups that use that Service

An SLA with each individual Customer group, covering all of the services they use

Latihan Bahasa Inggris Set

Soal latihan UN bahasa Inggris Kelas 3 SMK

Questions: 10 | Attempts: 6689 | Last updated: Jul 12, 2018

Sample Question
Clara : what are you going to buy for mother’s birthday?Fenny: I don’t know yet, but if I went to the florist, …….. Clara : you told me you had no money.

I will buy her a birthday cake

I would buy her a bunch of roses

I can make her a beautiful dress

I will buy her the most beautiful flowers

I went there with my friend

O & SCM 205

Questions: 17 | Attempts: 886 | Last updated: Nov 10, 2020

Sample Question
"Quality is defined by the customer" is

An unrealistic definition of quality

User based definition of quality

- A Manufacturing based definition of quality

- A Product based definition of quality

The Customer Quiz

This quiz is to test your ability to distinguish a consumer from a customer as per the provisions of the consumer protection act 1986. Customers can be classified as consumers and clients depending on the purpose for which the...

Questions: 5 | Attempts: 7206 | Last updated: Jan 22, 2013

Sample Question
Your father bought life insurance and placed you as the nominee. Due to an unfortunate incident he passed away, entitling you to claim insurance. When you approached the insurance company, they deny you the insurance based on a technical error that they claim that your father made. Since your father bought the insurance and paid the premiums himself and you are only a nominee of the insurance claim, can you approach the consumer court as a wronged consumer?

Yes, you are a consumer in this case.

No, you are not a consumer in this case.

Consumer Vs. Customer

Questions: 5 | Attempts: 825 | Last updated: Jul 30, 2011

Sample Question
Your father bought life insurance and placed you as the nominee. Due to an unfortunate incident he passed away, entitling you to claim insurance. When you approached the insurance company, they deny you the insurance based on a technical error that they claim that your father made. Since your father bought the insurance and paid the premiums himself and you are only a nominee of the insurance claim, can you approach the consumer court as a wronged consumer?

Yes, you are a consumer in this case.

No, you are not a consumer in this case.

Topics

Customer Service Customer Service Quizzes

Customer care Customer care Quizzes

Sales Sales Quizzes

Product Product Quizzes

retail Retail Quizzes

Recently Updated

ALS Dl - Set B - Volume 2

ALS DL - Set B - Volume 2

Questions: 32 | Attempts: 1386 | Last updated: May 30, 2018

Sample Question
(Formative Exercise) During A1C Hall’s initial feedback, SSgt Irvin says, "When working the customer service desk, answer all phone calls before the third ring, politely identify yourself and this unit, and offer assistance to each caller. Furthermore, because our nation and other countries consider us professionals, we must strive for excellence in everything we do. Finally, if you fail to meet my expectations or to comply with all directives, you can expect a swift response from me." SSgt Irvin’s actions BEST illustrate _____________.

Standards and discipline

The Air Force Core Values

Use of earned authority

Entercode Test, Part 1 - Customer

EnterCode test, Part 1 - Customer

EnterCode Part 1 - Customer. To pass the test you need to answer 7 out of 8 questions correctly,Â which means a minimum of 88 out of 100 Points. Remember you also need to pass EnterCode test Part 2 - Colleague and EnterCode...

Questions: 9 | Attempts: 1232 | Last updated: Sep 22, 2016

Sample Question
Who are our customers?

Every potential user of our product and services.

The end customer who uses our products and services, but also our partners that we design and develop these products with.

All potential users of creditcards.

Es Discussion Quiz 11/26/16

ES Discussion Quiz 11/26/16

Questions: 10 | Attempts: 1178 | Last updated: Apr 18, 2019

Sample Question
When should a CSR contact a store?

When the customer requests

When a customer files a complaint

Never, No exceptions

Only the Dealer Support Group (DSG) can call stores

Entercode Test, Part 2 - Colleague

EnterCode test, Part 2 - Colleague

EnterCode test, Part 2 - Colleague. To pass the test you need to answer 8 out of 9 questions correctly, which means a minimum of 89 out of 100 points. Remember you also need to pass EnterCode test Part 1 Customer and...

Questions: 9 | Attempts: 1049 | Last updated: Dec 7, 2015

Sample Question
Which of the following alternatives are our values?

Responsible, Challenging, Dedicated.

Passionate, Innovative, Genuine.

Responsible, Passionate, Innovative.

Sharing Customer Info: What Would You Do

Winning the RIGHT WayProtecting confidential information is everyone's responsibility. Take the quiz and find out if you know what to do when it comes to keeping company information confidential.

Questions: 6 | Attempts: 748 | Last updated: Dec 31, 2012

Sample Question
An Associate asks to use your login and password to get into ccAmbassador because he forgot his information. You should:

Tell him to contact the Helpdesk to retrieve his login information.

Login to ccAmbassador without sharing your login information.

Write down your login information on a piece of paper and give it to the Associate.

Give him another Associate's login and password.

There Are Many Customer Segments, Which Do You Fall Under?

There are many customer segments, which do you fall under?

Did you know that your favorite brand has probably grouped you in a certain customer segment without you knowing it? All successful companies practice customer segmentation, if you're curious to find out which you fall under...

Questions: 10 | Attempts: 728 | Last updated: Dec 14, 2017

Sample Question
Which bird best represents you?

Peacock – flamboyant, likes to be the centre of attention

Owl – homely, tranquil and wise

Magpie – quirky and attracted to shiny new things

Enhance Treating Customers Fairly

The Enhance Treating Customers Fairly quiz is a simple examination tool to be used in conjunction with staff training to help improve and deliver our policy regarding TCF.

Questions: 14 | Attempts: 675 | Last updated: Apr 23, 2021

Sample Question
What does TCF stand for?

Treating cats fairly

Treating Customers Fairly

Treating consumers Fairly

Tackling compliance first

Customer Retention Quiz: What Do You Know?

Customer Retention Quiz: What do you know?

What do you know about customer retention? Every business aims to either gain new customers or be able to retain the ones that they have. The quiz below is based on enhancing Customer Retention Culture Conditions based on Actual...

Questions: 9 | Attempts: 625 | Last updated: Feb 24, 2021

Sample Question
Setting Expectations…At Write Up Make sure all customer contact information is current and set an expectation of a realistic time to update the customer on vehicle status.

This ASSURES your opportunity to review the inspection results with the customer and recommend additional needed services AS SOON AS POSSIBLE! Which is essential for Service Sales Strategies Success!

This helps because our accounting department is detail-oriented and it makes them smile when the correct information is in the system.

This is not a good policy because some customers want to call us instead

This sounds good but it's not really realistic, Advisors are super busy and can't be expected to call their customers, after all, they still have to go to lunch and check Facebook.

Learn Decision Making - Business Quiz

A decision can be defined as a course of action purposely chosen from a set of alternatives to achieve organizational or managerial objectives or goals. Decision making process is continuous and indispensable...

Questions: 252 | Attempts: 444 | Last updated: May 18, 2021

Sample Question
The Next-Best-Action recommendation for a customer is re-evaluated when _______________. (Choose Three)

The service representative completes a task

The marketer retires an offer

A customer changes the call context

The service representative is in the middle of completing a task

A customer responds to an offer

Transfer Of Ownership And Delivery Of Goods

__________________________________________________ No. of Questions to be Answered : Random 20 out of 117

Questions: 117 | Attempts: 420 | Last updated: Jan 29, 2013

Sample Question
The term 'property' as used in the Sale of Goods Act, 1930 means

Ownership

Possession

Custody

Both (b) and (c).

2012 Bb # 7

2012 BB # 7

Questions: 5 | Attempts: 393 | Last updated: Jun 21, 2012

Sample Question
What is the Sign Me Up! online tool you used for?

To create a temporary account for a Nationwide policyholder.

To Create an Auto account for a Titan and Victoria policyholder.

Complete a complaint .

None of the above.

2012 Bb # 5

2012 BB # 5

Questions: 5 | Attempts: 376 | Last updated: Feb 13, 2013

Sample Question
Where can Rental Days Plus endorsement be verified on a PH policy?

Because the PH has LOU we have to assume.

Outside of a claim: Check under the Endorsements tab in Claims Gateway.

Inside of a claim: Look for the Rental Days Plus bullet point under Additional Information in the OYS Auto Repair Network. This bullet only appears when the RDP endorsement is on the policy.

Both B and C

Work With Colleagues And Customers / Work In A Socially Diverse Environment

Work with Colleagues and Customers / Work in a Socially Diverse Environment

Are you ready be assessed by your trainer? Take the quiz to find out if you are ready!

Questions: 15 | Attempts: 375 | Last updated: Sep 10, 2011

Sample Question
The four forms of effective communication are:

Verbal, laughing, listening, waving

Verbal, Non-verbal, Listening, Writing

Verbal, Non-verbal, writing, waving

How To Resolve Customer Complaints On The Spot

HOW TO RESOLVE CUSTOMER COMPLAINTS ON THE SPOT

This quiz is designed to give you knowledge on customer service and how to resolve complaints on the spot to ensure your credibility as a program.

Questions: 11 | Attempts: 304 | Last updated: Jan 4, 2013

Sample Question
True or False, Customers see the following in order as the most important employees in a company? Front Line Employees, Direct Supervisors, Middle Management, Upper Management, CEO

True

False

Dpl Reference Surveys: Counting Reference Questions

DPL Reference Surveys: Counting Reference Questions

Are you counting your reference questions the same way as your colleagues system-wide?Â Take this quiz to learn more.

Questions: 10 | Attempts: 277 | Last updated: Dec 31, 2016

Sample Question
The same customer asks you two reference questions on one visit to the desk. How many reference questions do you enter on DART Ref Tracker?

One reference question because we're counting visits to the desk

One reference question because it was only one customer

Two reference questions because we're counting questions AND select "New Reference Customer" under Custom for the first question only to also count the reference customer

Protecting Customer Info: What Would You Do?

Take the quiz and find out how much you know about keeping customer information safe.

Questions: 6 | Attempts: 230 | Last updated: Jul 30, 2011

Sample Question
A caller requests a credit card number over the phone, what do you do?

Provide the caller with the requested information over the phone.

Send the caller the information over email.

Ask the customer to come to the store and present a government-issued ID or refer the caller to Credit Services.

Voice Of The Customer

Voice of the Customer

A test about the voice of the customer

Questions: 5 | Attempts: 204 | Last updated: Dec 11, 2012

Sample Question
The main aim of listening to the Voice of the Customer is to identify the customers concerns.

TRUE

FALSE

02 TEC - Cutrubus Cadillac

This is your description.

Questions: 10 | Attempts: 203 | Last updated: Jan 17, 2015

Sample Question
What is the purpose of your TEC?

To build the client's confidence

To gain referrals

To help ease the client's purchasing decision

To get a vehicle evaluation

3S051 (Set A) EOC Pop Quiz

3S051 (set A) EOC POP QUIZ

3S051 (set A) EOC Practice QuizCreated by SSgt Brandi Allen

Questions: 12 | Attempts: 198 | Last updated: Jan 17, 2013

Sample Question
Who is in charge of the record function at each MPE where the AF Form 10, UPRG is maintained?

RECORDS CLERK

RECORDS TECHNICIAN

FIELD RECORDS GROUP TECHNICIAN

FIELD RECORDS GROUP TECHNICIAN

UPRG CUSTODIAN

Customer Complaint Handling Quiz! Trivia Test

Questions: 13 | Attempts: 179 | Last updated: Jan 7, 2021

Sample Question
The Marketing Officer and/or VP Technical review the CUSTOMER COMPLAINTS DATABASE monthly, for any recurring problems.

True

False

« Previous12 3 Next »

Learn Decision Making - Business Quiz

Question: | Attempts: 444 | Last updated: May 18, 2021

Enhance Treating Customers Fairly

The Enhance Treating Customers Fairly quiz is a simple examination tool to be used in conjunction with staff training to help improve and deliver our policy regarding TCF.

Question: | Attempts: 675 | Last updated: Apr 23, 2021

Customer Retention Quiz: What Do You Know?

Customer Retention Quiz: What do you know?

Question: | Attempts: 625 | Last updated: Feb 24, 2021

Customer Complaint Handling Quiz! Trivia Test

Question: | Attempts: 179 | Last updated: Jan 7, 2021

Business And Customer Service Quiz

Business and Customer Service Quiz

Customer service is the provision of serves to customers – hence the name – before, during, and/or after a purchase. Whether you work in retail or a call center, customer service is a necessity for any business in...

Question: | Attempts: 104 | Last updated: Sep 30, 2020

Do You Know Who's Your Ideal Customer? Quiz

Do you know who's your ideal Customer? Quiz

Do you know who your ideal customer is? For you to be a successful salesperson, you need to understand your customers and what you want they seek to satisfy. By using the quiz below, you will get to help you understand your...

Question: | Attempts: 71 | Last updated: Jan 17, 2020

Test Your Knowledge About Product Damage Reduction

Test your Knowledge about Product Damage Reduction

Test your knowledge about damage reduction in the store either by a customer or staff by taking the quiz below. There are different measures that people take up to ensure that there is minimal reduction and as a result, loss on...

Question: | Attempts: 66 | Last updated: Sep 11, 2019

Es Discussion Quiz 11/26/16

ES Discussion Quiz 11/26/16

Question: | Attempts: 1178 | Last updated: Apr 18, 2019

Ops Quiz - Customer Documentation

Quiz - Customer Documentation

Question: | Attempts: 44 | Last updated: Mar 4, 2019

The Ideal Quiz On Customer

The ideal Quiz on Customer

Question: | Attempts: 48 | Last updated: Oct 15, 2018

ALS Dl - Set B - Volume 2

ALS DL - Set B - Volume 2

Question: | Attempts: 1386 | Last updated: May 30, 2018

Customer Satisfaction Quiz Questions And Answers

customer satisfaction quiz questions and answers

Question: | Attempts: 77 | Last updated: May 22, 2018

What Kind Of Closer Are You?

What Kind of Closer Are You?

Wondering what kind of closer you are? Take this quiz to find out!

Question: | Attempts: 49 | Last updated: Apr 17, 2018

Find Out What Is Customer Requirements?

Find out What is customer requirements?

This quiz is aimed and designed to help you find out what is customer requirements. When it comes to software, the customer requirements are very critical. How well do you assess customer needs? Find out below.

Question: | Attempts: 67 | Last updated: Feb 2, 2018

There Are Many Customer Segments, Which Do You Fall Under?

There are many customer segments, which do you fall under?

Question: | Attempts: 728 | Last updated: Dec 14, 2017

Pentius Final Test 9.21

Question: | Attempts: 166 | Last updated: Sep 22, 2017

Pentius Pop Quiz 9.20

Question: | Attempts: 40 | Last updated: Sep 20, 2017

Customer Foreclose Trivia Questions And Answers

customer foreclose Trivia questions and answers

Question: | Attempts: 70 | Last updated: Sep 1, 2017

US E-booking Quiz Questions