Customer Quizzes & Trivia
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Questions: 17 | Attempts: 792 | Last updated: Nov 10, 2020
Questions: 40 | Attempts: 995 | Last updated: Dec 24, 2020
Questions: 10 | Attempts: 6536 | Last updated: Jul 12, 2018
Questions: 32 | Attempts: 1376 | Last updated: May 30, 2018
Questions: 14 | Attempts: 657 | Last updated: Apr 23, 2021
Questions: 17 | Attempts: 792 | Last updated: Nov 10, 2020
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Sample Question"Quality is defined by the customer" is
Questions: 40 | Attempts: 995 | Last updated: Dec 24, 2020
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Sample QuestionA customer-based Service Level Agreement structure includes:
Soal latihan UN bahasa Inggris Kelas 3 SMK
Questions: 10 | Attempts: 6536 | Last updated: Jul 12, 2018
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Sample QuestionClara : what are you going to buy for mother’s birthday?Fenny: I don’t know yet, but if I went to the florist, …….. Clara : you told me you had no money.
Questions: 32 | Attempts: 1376 | Last updated: May 30, 2018
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Sample Question(Formative Exercise) During A1C Hall’s initial feedback, SSgt Irvin says, "When working the customer service desk, answer all phone calls before the third ring, politely identify yourself and this unit, and offer assistance to each caller. Furthermore, because our nation and other countries consider us professionals, we must strive for excellence in everything we do. Finally, if you fail to meet my expectations or to comply with all directives, you can expect a swift response from me." SSgt Irvin’s actions BEST illustrate _____________.
The Enhance Treating Customers Fairly quiz is a simple examination tool to be used in conjunction with staff training to help improve and deliver our policy regarding TCF.
Questions: 14 | Attempts: 657 | Last updated: Apr 23, 2021
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Sample QuestionWhat does TCF stand for?
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Customer Questions & Answers
What should be taken care of when creating a student lookup field on the Training object?
On the training record, the student lookup field can be made not compulsory also, cross-object updates that occur between training and student are not sustained. As the lookup field isn't a compulsory field, the responsibility of parents and kids is
What is a complaining customer?
As a customer care representative, you will often come across a number of customers. Many will come with a complain. They need you to fix the problem they encountered. Some may not even have authentic problems at all. However, you need to remember th
What is the difference between Customer and Consumer?
A consumer is a person that buy goods from you, that is he or she pays for purchasing a product from you, they are called the buyer, on the other hands, a consumer is the one that consumes or uses your goods or products, and they are called the end u
What is the difference between Client and Customer?
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Some may use the terms client and customer interchangeably probably because they seem to be the same. The term “client” is used when the person or the company is paying for professional services that have been specialized for that particu
This quiz is to test your ability to distinguish a consumer from a customer as per the provisions of the consumer protection act 1986. Customers can be classified as consumers and clients depending on the purpose for which the...
Questions: 5 | Attempts: 6892 | Last updated: Jan 22, 2013
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Sample QuestionYour father bought life insurance and placed you as the nominee. Due to an unfortunate incident he passed away, entitling you to claim insurance. When you approached the insurance company, they deny you the insurance based on a technical error that they claim that your father made. Since your father bought the insurance and paid the premiums himself and you are only a nominee of the insurance claim, can you approach the consumer court as a wronged consumer?
This quiz is to test your ability to distinguish a consumer from a
customer as per the provisions of the consumer protection act 1986.
Customers can be classified as consumers and clients depending on the
purpose for which...
Questions: 5 | Attempts: 1246 | Last updated: Sep 22, 2016
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Sample QuestionYour father bought life insurance and placed you as the nominee. Due to an unfortunate incident he passed away, entitling you to claim insurance. When you approached the insurance company, they deny you the insurance based on a technical error that they claim that your father made. Since your father bought the insurance and paid the premiums himself and you are only a nominee of the insurance claim, can you approach the consumer court as a wronged consumer?
Questions: 10 | Attempts: 1173 | Last updated: Apr 18, 2019
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Sample QuestionWhen should a CSR contact a store?
EnterCode Part 1 - Customer. To pass the test you need to answer 7 out of 8 questions correctly, which means a minimum of 88 out of 100 Points. Remember you also need to pass EnterCode test Part 2 - Colleague and EnterCode...
Questions: 9 | Attempts: 1080 | Last updated: Sep 22, 2016
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Sample QuestionWho are our customers?
EnterCode test, Part 2 - Colleague. To pass the test you need to answer 8 out of 9 questions correctly, which means a minimum of 89 out of 100 points. Remember you also need to pass EnterCode test Part 1 Customer and...
Questions: 9 | Attempts: 938 | Last updated: Dec 7, 2015
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Sample QuestionWhich of the following alternatives are our values?
Winning the RIGHT WayProtecting confidential information is everyone's responsibility. Take the quiz and find out if you know what to do when it comes to keeping company information confidential.
Questions: 6 | Attempts: 748 | Last updated: Dec 31, 2012
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Sample QuestionAn Associate asks to use your login and password to get into ccAmbassador because he forgot his information. You should:
This quiz is to test your ability to distinguish a consumer from a customer as per the provisions of the consumer protection act 1986. Customers can be classified as consumers and clients depending on the purpose for which the...
Questions: 5 | Attempts: 701 | Last updated: Jul 30, 2011
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Sample QuestionYour father bought life insurance and placed you as the nominee. Due to an unfortunate incident he passed away, entitling you to claim insurance. When you approached the insurance company, they deny you the insurance based on a technical error that they claim that your father made. Since your father bought the insurance and paid the premiums himself and you are only a nominee of the insurance claim, can you approach the consumer court as a wronged consumer?
What do you know about customer retention? Every business aims to either gain new customers or be able to retain the ones that they have. The quiz below is based on enhancing Customer Retention Culture Conditions based on Actual...
Questions: 9 | Attempts: 624 | Last updated: Feb 24, 2021
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Sample QuestionSetting Expectations…At Write Up Make sure all customer contact information is current and set an expectation of a realistic time to update the customer on vehicle status.
Did you know that your favorite brand has probably grouped you in a certain customer segment without you knowing it? All successful companies practice customer segmentation, if you're curious to find out which you fall under...
Questions: 10 | Attempts: 565 | Last updated: Dec 14, 2017
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Sample QuestionWhich bird best represents you?
Questions: 10 | Attempts: 528 | Last updated: Jan 20, 2016
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Sample QuestionWhat was covered in The Times' March's Care Corner?
Assuming the customer has perfect credit.
Questions: 13 | Attempts: 430 | Last updated: Sep 20, 2016
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Sample QuestionYou are allowed to tell the customer to hang up or that they are 'all good to go' after the disclosure is done playing?
Questions: 5 | Attempts: 425 | Last updated: Feb 13, 2013
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Sample QuestionWhat is the Enterprise Contact time?
Questions: 5 | Attempts: 423 | Last updated: Feb 12, 2013
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Sample QuestionWhich of the following examples is NOT preferred when educating the customer about the benefits of providing an email address?
Questions: 5 | Attempts: 417 | Last updated: Feb 18, 2013
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Sample QuestionWhat are the key components the customer should be made aware of when we are referring them to a third-party vendor?
Questions: 5 | Attempts: 390 | Last updated: Jun 21, 2012
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Sample QuestionWhat is the Sign Me Up! online tool you used for?
Questions: 5 | Attempts: 374 | Last updated: Feb 13, 2013
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Sample QuestionWhere can Rental Days Plus endorsement be verified on a PH policy?
Take the quiz and find out how much you know about keeping customer information safe.
Questions: 6 | Attempts: 220 | Last updated: Jul 30, 2011
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Sample QuestionA caller requests a credit card number over the phone, what do you do?
This is your description.
Questions: 10 | Attempts: 201 | Last updated: Jan 17, 2015
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Sample QuestionWhat is the purpose of your TEC?
Are you ready be assessed by your trainer? Take the quiz to find out if you are ready!
Questions: 15 | Attempts: 189 | Last updated: Sep 10, 2011
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Sample QuestionThe four forms of effective communication are:
This quiz is designed to give you knowledge on customer service and how to resolve complaints on the spot to ensure your credibility as a program.
Questions: 11 | Attempts: 188 | Last updated: Jan 4, 2013
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Sample QuestionTrue or False, Customers see the following in order as the most important employees in a company? Front Line Employees, Direct Supervisors, Middle Management, Upper Management, CEO
Questions: 10 | Attempts: 180 | Last updated: Sep 30, 2014
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Sample QuestionWhen a customer indicates they are going to be filing bankruptcy at some point in the future, the account should be placed on a hold and closed.
Questions: 13 | Attempts: 163 | Last updated: Jan 7, 2021
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Sample QuestionThe Marketing Officer and/or VP Technical review the CUSTOMER COMPLAINTS DATABASE monthly, for any recurring problems.
3S051 (set A) EOC Practice QuizCreated by SSgt Brandi Allen
Questions: 12 | Attempts: 160 | Last updated: Jan 17, 2013
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Sample QuestionWho is in charge of the record function at each MPE where the AF Form 10, UPRG is maintained?
Questions: 5 | Attempts: 156 | Last updated: Feb 19, 2013
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Sample QuestionAll except the following are characteristics of high level customer service.
