Customer Service Skill Test - 1

9 Questions | Total Attempts: 11133

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Customer Service Quizzes & Trivia

So far we have learned the basic of Customer Service. So, lest refresh our memories by taking this quiz.


Questions and Answers
  • 1. 
    • A. 

      Almost right

    • B. 

      Always the customer

    • C. 

      Often lying

    • D. 

      Always right

  • 2. 
    Customers who complain:
    • A. 

      Had unhappy childhoods

    • B. 

      Are genetically predisposed to be sourpusses

    • C. 

      Have trouble in their primary relationships

    • D. 

      Are doing you a service in identifying what isn’t working in your business or organization.

  • 3. 
    CRM stands for:
    • A. 

      Customers Rarely Matter

    • B. 

      Can’t Remember Much

    • C. 

      Communicating Random Meaning

    • D. 

      Customers Rudimentarily Managed

    • E. 

      Customer Relationship Management

  • 4. 
    Customers who complain want . . .
    • A. 

      Something for nothing

    • B. 

      To be heard and have their experience validated

    • C. 

      To vent for the sport of it

    • D. 

      To be made majority shareholders in the company

  • 5. 
    Customer Service departments:
    • A. 

      Are the afterthought that cleans up messes other departments cause

    • B. 

      Build customer loyalty

    • C. 

      Are leaders in understanding customer behavior patterns and market research

  • 6. 
    • A. 

      It must mention customer service in its mission statement.

    • B. 

      At least 18.3% of its employees must work in the customer service department

    • C. 

      Its managers must at one time have been CSRs

    • D. 

      Customer service must be addressed by all departments

  • 7. 
    • A. 

      The midpoint in duration of a telephone call

    • B. 

      A revenue sink hole

    • C. 

      A place where middle-of-the-road calls coexist with liberal and arch-conservative calls

    • D. 

      A location where complaints and problems are converted into successful saves for your customers and your company

  • 8. 
    • A. 

      A managed care medical program for customers

    • B. 

      A nifty alliterative phrase that looks good in company brochures

    • C. 

      A new program where customers care for themselves

    • D. 

      A philosophy wherein the customer is wrapped in service even before a problem arises

  • 9. 
    • A. 

      A new form of yogurt where the lid removes itself for you

    • B. 

      Behavior being analyzed in a Petrie dish for contagions

    • C. 

      A mythical civilization in which everyone smiles and welcomes you when they meet

    • D. 

      An environment where customer service permeates the thinking of the entire company.