Customer Service Quiz

10 Questions | By Najd | Updated: Oct 30, 2022 | Attempts: 486

Questions

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Jobs that require you to handle or deal with customers are some of the toughest jobs out there. We have brought this customer service quiz for you. Before you proceed with the quiz, what do you understand about customer service? Customer service can be considered as the support you offer to your customers. This support is before and after they have taken your services. Let's see how much you really understand what customer service is.

Questions and Answers

1.

You cannot
- A.
  
  Ask details from the customer
- B.
  
  Make fun of the customer
- C.
  
  Ask customer to be calm
- D.
  
  All of these
2.

It's allowed to refuse the valid request of your customer.
- A.
  
  True
- B.
  
  False
3.

It's okay to add (added value services) to an account booking without a customer's permission.
- A.
  
  True
- B.
  
  False
4.

When a customer gets angry, we should:
- A.
  
  Pass them to the supervisor
- B.
  
  Use listen, control, and solve to manage the situation.
- C.
  
  Refuse to help them and hang up.
- D.
  
  Be angrier
5.

When you feel frustrated, you can mute the call until the customer hangs up the phone.
- A.
  
  True
- B.
  
  False
6.

You can ask customer to be on hold for as long as it pleases you.
- A.
  
  True
- B.
  
  False
7.

It's important to inform customers about
- A.
  
  Previous customers' experience
- B.
  
  The hidden charges
- C.
  
  Whether you use the same service or not
- D.
  
  None of these
8.

When a customer wants to track a shipment but doesn't have the waybill number:
- A.
  
  We can't offer to help because we MUST have the waybill number.
- B.
  
  We search by phone number instead.
- C.
  
  We search by Shipper/receiver name.
- D.
  
  We search by origin/destination.
9.

We should always demonstrate speed, can-do, right 1st time, and passion when solving customers' problems.
- A.
  
  True
- B.
  
  False
10.

You can manage stress in the work environment by:
- A.
  
  Working more and getting things done
- B.
  
  Take a nice walk and drink water/tea.
- C.
  
  Have a nice lunch break
- D.
  
  Work during breaks