Customer Service Quizzes & Trivia

Providing impeccable customer service has become really important to earn customer trust, loyalty, and gain competitive advantage. But how do you think businesses are able to do that? Check out the online customer service quizzes to get the answers and learn more interesting facts and trivia.
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For one to work in customer service, they have to have a lot of patience and know-how to talk to a client. How long have you been a customer service attendant? Take up the customer service challenge quiz below and see just how...

Questions: 15  |  Attempts: 49719   |  Last updated: Aug 28, 2020
  • Sample Question
    A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would be best for you to do which of the following?  

So far we have learned the basic of Customer Service. So, lest refresh our memories by taking this quiz.

Questions: 9  |  Attempts: 15566   |  Last updated: Jun 19, 2020
  • Sample Question
    A complaining customer is...?

Customer service is one of the departments in a business that offers a connection for the business and clients. If properly functioning, it increases the number of repeat customers over time. Do you have a basic understanding of...

Questions: 25  |  Attempts: 7205   |  Last updated: May 28, 2020
  • Sample Question
    What is the first thing that you should do when making eye contact with a customer?

Customer service self examination: quiz! A customer service agent is tasked with ensuring a customer is satisfied with the product and services a business has to offer. There are different qualities that make one qualified for...

Questions: 10  |  Attempts: 1152   |  Last updated: Nov 25, 2020
  • Sample Question
    To develop rapport over the phone you should do the following three things:

To practice completing questions on Service Operations

Questions: 20  |  Attempts: 1816   |  Last updated: Jun 19, 2020
  • Sample Question
    Which incidents should be logged by the Service Desk?

You May Also Like: Customer Service Flashcards

Customer service creates company profitability, and it builds up the quality of a business. Businesses that focus on the needs of the customer tend to perform better. This quiz encompasses recognizing that good customer...

Question:   |  Attempts: 584   |  Last updated: May 28, 2021

Are you familiar with customer service training? This quiz will tell you what the term fresh check means, how to greet the customer, is more important to pat yourself on the back or is important to make the customer happy, and...

Question:   |  Attempts: 395   |  Last updated: May 6, 2021

How much do you know about customer service? This quiz deals with customer service over the telephone, as well as in person. This quiz asks you why you should smile when you answer each phone call, what to do if you cannot...

Question:   |  Attempts: 73   |  Last updated: May 6, 2021

Do you think you know your customer service trivia? Did you know that customer service still applies at the library? With this quiz, it would be pertinent to understand what to do if someone requests a community...

Question:   |  Attempts: 66   |  Last updated: May 6, 2021

Do you possess what it takes to work in customer service and store management? To work in-store management, you must cater to the needs of the customer. Regarding this quiz, you should know if the customer is always right,...

Question:   |  Attempts: 92   |  Last updated: May 6, 2021

Have you ever experienced such excellent customer service that makes you want to go back to the place you received it? This quiz will explain what good customer service means. With this quiz, you will need to know the most...

Question:   |  Attempts: 123   |  Last updated: May 6, 2021

Did you know that customer service is essential in every area of business? The fitness club is no exception. This quiz presents customer service issues that may come up when working at a fitness club. With this quiz, you will...

Question:   |  Attempts: 224   |  Last updated: May 6, 2021

Have you ever dealt with customer service problems? Customer service jobs can be challenging, especially if you are trying to please the customer or go the extra mile to fix something. This quiz presents common customer service...

Question:   |  Attempts: 246   |  Last updated: May 6, 2021

Did you know that there is a particular art to good customer service? It takes a certain kind of person to be able to deal with the public. This quiz will show you that you should know how to handle an angry customer, how to...

Question:   |  Attempts: 1916   |  Last updated: May 6, 2021

Do you know how vital customer service is? Would you be able to pass this quiz? According to this quiz, you will need to see the significance of customer loyalty, why caring about the customer’s concerns is the epitome of...

Question:   |  Attempts: 43   |  Last updated: May 6, 2021

Are you familiar with customer service and training? Customer service training aims to teach and support the employees. The employer shows the employee what they must know to improve customer satisfaction. It involves teaching...

Question:   |  Attempts: 56   |  Last updated: May 6, 2021

SBTV: A quiz on customer service! If you have a very efficient customer care department, the chances of having returns and new customers are very high as compared to businesses that do not invest so much into customer service....

Question:   |  Attempts: 714   |  Last updated: Mar 5, 2021

Question:   |  Attempts: 483   |  Last updated: Feb 11, 2021

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Question:   |  Attempts: 326   |  Last updated: Jan 28, 2021

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Question:   |  Attempts: 1093   |  Last updated: Jan 18, 2021


Question:   |  Attempts: 37   |  Last updated: Jan 7, 2021

Question:   |  Attempts: 115   |  Last updated: Dec 17, 2020

This quiz is a customer service knowledge trivia! Customer service is all about giving answers to clients on products and services whenever they ask. For you to work at a call centre you are expected to have specific skills and...

Question:   |  Attempts: 380   |  Last updated: Nov 25, 2020

Are you looking for principles of customer service quiz trivia? A person working as a customer service agent is expected to not only help clients who have issues or questions regarding a product or service from a company. Do you...

Question:   |  Attempts: 114   |  Last updated: Nov 25, 2020

Do you realize what it takes to be involved in customer service? Do you think you could pass this quiz? Customer service is the relationship between the consumer of a product and the company that sells it. Its main ambition is...

Question:   |  Attempts: 103   |  Last updated: Sep 1, 2020


Question:   |  Attempts: 99   |  Last updated: Aug 31, 2020