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Customer Service Quizzes, Questions & Answers

Are you a support pro? Do you think you've got more customer service training knowledge than most? Take these online customer service quizzes to succeed in the world of customer service, and know what important skills are required. Customer service is a company's capacity to meet and exceed customer expectations. In the modern world, when such a thing can easily place you ahead of your competitors, providing your clients with exceptional customer service will benefit your organization greatly. With our short quizzes, you may check your understanding of customer service.

Providing impeccable customer service has become really important to earn customer trust and loyalty and gain a competitive advantage. But how do you think businesses are able to do that? Check out the online customer service quizzes to get the answers and learn more interesting facts and trivia.

Top Trending Quizzes


Do you want to apply for a role in customer service? Are your customer service skills really good? Take this customer service skills test and improve your hiring chances. Also, it would test your knowledge of whether you know...

Questions: 10  |  Attempts: 38483   |  Last updated: Feb 1, 2023
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    A complaining customer is...
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Customer service creates company profitability, and it builds up the quality of a business. Businesses that focus on the needs of the customer tend to perform better. This quiz encompasses recognizing that good customer...

Questions: 10  |  Attempts: 1545   |  Last updated: Mar 22, 2023
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    Good customer service always involves...
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Jobs that require you to handle or deal with customers are some of the toughest jobs out there. We have brought this customer service quiz for you. Before you proceed with the quiz, what do you understand about customer service?...

Questions: 10  |  Attempts: 799   |  Last updated: Aug 26, 2023
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    When a customer wants to track a shipment but doesn't have the waybill number:
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Do you know the differences between the terms customer service and call center? Take this trivia quiz and check your knowledge and awareness of both things. A call center is a department consisting of call center agents mainly...

Questions: 40  |  Attempts: 6751   |  Last updated: Feb 1, 2023
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    If you were unable to answer the customer's question, query, or problem, and you already exhausted all your available resources like knowledge base, reference materials, helpful websites, and offline documents, what should you do next?
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Are you a customer support pro? Do you know basic customer service skills? Check out this ultimate customer service quiz and test your customer support strategies. Customer support is basically support or assistance that any...

Questions: 12  |  Attempts: 9544   |  Last updated: May 8, 2023
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    Why should you smile every time you answer a phone call?
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Popular Quizzes


Are you looking for some practice questions and answers on customer service management? Take this service management trivia quiz and improve your knowledge about it. Service Management is a management discipline...

Questions: 15  |  Attempts: 6605   |  Last updated: Feb 8, 2023
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    Which incidents should be logged by the Service Desk?
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Did you know that there is a particular art to good customer service? It takes a certain kind of person to be able to deal with the public. This quiz will show you that you should know how to handle an angry customer, how to...

Questions: 9  |  Attempts: 3216   |  Last updated: Mar 21, 2023
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    A patient calls your facility for the results of his blood test. He is angry because no one has called him with the results. You do not have his results. His blood was drawn two days ago. Results from this test are usually not available for five to seven days. Which of the following initial responses shows excellent customer service?
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Please note that your information will be sent to the employer based upon your compatibility with the employer's specific hiring criteria. The questions for this employer were drafted by the employer and that employer is...

Questions: 24  |  Attempts: 2911   |  Last updated: Mar 20, 2023
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    When I see a customer in the store, I am most likely to:
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