Customer Service Quizzes Online & Trivia

Dreamt of being young, rich and successful by running your own business? You will be amazed at how much you can learn with customer service quizzes online!

What better way to test your knowledge of the ins and outs of customer service than awesome customer service quizzes to test your skills? Test yourself and share these customer service quizzes with your friends and peers to find out who is the know-it-all.

Enhance your knowledge about customer service and learn something completely new by answering these insightful quiz questions. Prepare for any upcoming test, use it for training, simply keep yourself updated or even get insights into creating awesome quizzes of your own with these customer service quizzes.

Each and every customer service quiz that we have is made up of well-researched and interesting quiz questions that test your awareness and grasp of the subject. With detailed instant feedback for quiz answers, you can easily learn something new about customer service with every question you attempt.

So what are you waiting for? Take the ultimate customer service quiz today.

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  • What should you first do? A person approaches you and tells you of many complaints he has about your department.  
    What should you first do? A person approaches you and tells you of many complaints he has about your department.  
    Ask for advice from your supervisor on the best way to handle the person.

  • What would be the best option to do? A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer.
    What would be the best option to do? A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer.
    A. Tell the person what you think the answer might be

  • What should you do first? A person approaches you and tells you of many complaints he has about your department.
    What should you do first? A person approaches you and tells you of many complaints he has about your department.
    Check into the legitimacy of the complaints

  • Which of the following would be best for you to do? A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer.
    Which of the following would be best for you to do? A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer.
    1. Inform the person that you don t know but will find out.

  • What would be best for you to do? A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer.  
    What would be best for you to do? A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer.  
    Inform the person that you don't know but will find out.

  • What should a company do to be considered service-oriented?
    What should a company do to be considered service-oriented?
    Being "customer service oriented" is targeted at one thing: helping individuals. As simple as it sounds, this ethos is the way to influencing it to fill in as an association. Truly, there are a considerable measure of abilities you have to help customers adequately, yet there's a more profound standpoint that advises the everyday activities of customer service all-stars. The center attributes that influence an organization customer to service oriented signify the capacity to satisfy a definitive reason for helping individuals, paying little heed to challenges en route. Work on saying this expression so anyone can hear: It's not about the item. Associations that exceed expectations in customer service see their activity as helping customers, not offering or overhauling an item. Rather, the item is the vehicle for having the greatest effect on individuals in a particular industry. At the point when customer service groups comprehend that their activities are integral to the motivation behind an organization, they're significantly more liable to discover importance in their work and go well beyond consistently.

  • What is true about a complaining customer?
    What is true about a complaining customer?
    Complaining Customer should be your best Customers as they may be complaining because your service levels are deteriorating or maybe because the product reduces its performance to their expectations, or might even be for a reason of them hearing that one of your competitors has been offering better service than you do. The complaining customer is here to stay and ready to patronize you if only you are able to adjust and make necessary changes required as complained. A complaining Customer is only complaining because they haven’t gotten a better place to go and this is a reason you should step up your games and keep this Customer.

  • Why should you smile every time you answer a phone call?
    Why should you smile every time you answer a phone call?
    Because it makes you feel better and your at your best to give good customer service

  • What should you do if you don't know the answer to a customer's question about how to file a permit application?
    What should you do if you don't know the answer to a customer's question about how to file a permit application?
    My answer would be d, id I did not know the answer i would tell the client that i would double-check with my supervisor

  • What is the least important item to write on the message of the following? Assume that you are taking a telephone message for a co-worker who is not in the office at the time.
    What is the least important item to write on the message of the following? Assume that you are taking a telephone message for a co-worker who is not in the office at the time.
    The length of the call is irrelevant. Obviously, to know who it is you need to call back, you should make sure the person has the name of the caller and the telephone number of the caller. Also, the time of the call is important because that is how you determine when to call back. Also, if the person is calling from another time zone, you have to be able to figure out what time it is where they are, and whether or not it is appropriate for you to be able to call right away.

  • What do you typically do when having a disagreement?
    What do you typically do when having a disagreement?
    This question is completely wrong there should be no wrong answer because it is opinionated.

  • What should you do if someone complains about our department? A person approaches you and tells you of many complaints he has about your department. You should first: 
    What should you do if someone complains about our department? A person approaches you and tells you of many complaints he has about your department. You should first: 
    Regard the complaints as accurate and take immediate steps to correct them.

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