Customer Service Quizzes & Trivia

Providing impeccable customer service has become really important to earn customer trust, loyalty, and gain competitive advantage. But how do you think businesses are able to do that? Check out the online customer service quizzes to get the answers and learn more interesting facts and trivia.
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For one to work in customer service, they have to have a lot of patience and know-how to talk to a client. How long have you been a customer service attendant? Take up the customer service challenge quiz below and see just how...

Questions: 15  |  Attempts: 46932   |  Last updated: Aug 28, 2020
  • Sample Question
    A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would be best for you to do which of the following?  

So far we have learned the basic of Customer Service. So, lest refresh our memories by taking this quiz.

Questions: 9  |  Attempts: 14807   |  Last updated: Jun 19, 2020
  • Sample Question
    A complaining customer is...?

Customer service is one of the departments in a business that offers a connection for the business and clients. If properly functioning, it increases the number of repeat customers over time. Do you have a basic understanding of...

Questions: 25  |  Attempts: 6423   |  Last updated: May 28, 2020
  • Sample Question
    What is the first thing that you should do when making eye contact with a customer?

To practice completing questions on Service Operations

Questions: 20  |  Attempts: 1526   |  Last updated: Jun 19, 2020
  • Sample Question
    Which incidents should be logged by the Service Desk?


Questions: 9  |  Attempts: 1760   |  Last updated: Nov 9, 2020
  • Sample Question
    A patient calls your facility for the results of his blood test. He is angry because no one has called him with the results. You do not have his results. His blood was drawn two days ago. Results from this test are usually not available for five to seven days. Which of the following initial responses shows excellent customer service?

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Customer Service Questions & Answers

What are the five needs of every customer?
The five needs of every customer include service, price, quality, action, and appreciation. • With service, customers anticipate that the service they believe is appropriate for the level of purchase they are making. • Price represents th
What should a company do to be considered service-oriented?
Being "customer service oriented" is targeted at one thing: helping individuals. As simple as it sounds, this ethos is the way to influencing it to fill in as an association. Truly, there are a considerable measure of abilities you have to
What should you do in the following case?
Ask another employee to help the client while you escort Mrs. W. to a room away from the public area.
What should you do when a misunderstanding happens with a customer?
Apologize for the error even though it is not your fault
More More customer service Questions