Top Customer Service Quizzes & Trivia

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What is the name given to customer support when dealing with mechanical or electronic goods? What can be considered to be the primary advantage of automated customer service? We hope you will have a wonderful experience here and we hope to hear from you again soon.

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Quizzes: Customer  |  Customer Support  |  Sales  |  Technical Support  |  Marketing  | 

  • A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would be best for you to do which of the following?  
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  • A person approaches you and tells you of many complaints he has about your department. You should first: 
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  • Assume that you are taking a telephone message for a co-worker who is not in the office at the time. Of the following, the LEAST important item to write on the message is the  
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  • What is the first thing that you should do when making eye contact with a customer?

  • When selling alcohol or tobacco products, name two forms of identification of age that are acceptable.

  • What are the two main purposes of a bar code?

  • A customer on a Premium Belief Plan recently lost their phone. They want to suspend the line but wait to complete the Phone Replacement in case they find the phone. You:
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  • A customer requested a Phone Replacement yesterday and is now asking if we have any idea on when they will receive the phone.  You:
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  • A customer received their Phone Replacement 10 days ago and they are having problems with the screen on their replacement HTC Desire going in and out.  You complete troubleshooting and:
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  • When I see a customer in the store, I am most likely to:
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  • . If I felt that I was unable to assist a customer with their concern, I would:
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  • Rather than doing many things at once I would prefer to work on one project at a time.
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