Customer Service Quizzes, Questions & Answers
Top Trending Quizzes
Do you want to apply for a role in customer service? Are your customer service skills really good? Take this customer service skills test and improve your hiring chances. Also, it would test your knowledge of whether you know...
Questions: 10 | Attempts: 45687 | Last updated: Aug 7, 2024
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Sample QuestionA complaining customer is...
Do you know the differences between the terms customer service and call center? Take this trivia quiz and check your knowledge and awareness of both things. A call center is a department consisting of call center agents mainly...
Questions: 40 | Attempts: 9258 | Last updated: Jan 26, 2025
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Sample QuestionIf you were unable to answer the customer's question, query, or problem, and you already exhausted all your available resources like knowledge base, reference materials, helpful websites, and offline documents, what should you do next?
Customer service creates company profitability, and it builds up the quality of a business. Businesses that focus on the needs of the customer tend to perform better. This quiz encompasses recognizing that good customer...
Questions: 10 | Attempts: 2411 | Last updated: Jun 16, 2024
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Sample QuestionGood customer service always involves...
Are you a customer support pro? Do you know basic customer service skills? Check out this ultimate customer service quiz and test your customer support strategies. Customer support is basically support or assistance that any...
Questions: 12 | Attempts: 10256 | Last updated: May 8, 2023
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Sample QuestionWhy should you smile every time you answer a phone call?
Explore key skills in serving people effectively through 'Trivia Questions on Serving People!' This quiz assesses your ability to interact politely, maintain a presentable appearance, and ensure guest satisfaction in hospitality...
Questions: 11 | Attempts: 3186 | Last updated: Nov 16, 2023
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Sample QuestionWhich of the following is the main responsibility when serving people?
Recent Quizzes
Serving only quality products and excellent courtesy.
Remember to read each question and answer carefully. Take note of the feedback after each question.
Questions: 15 | Attempts: 172 | Last updated: Mar 17, 2023
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Sample Question"Do you have Ribeye available?" What should you respond?
Jobs that require you to handle or deal with customers are some of the toughest jobs out there. We have brought this customer service quiz for you. Before you proceed with the quiz, what do you understand about customer service?...
Questions: 10 | Attempts: 984 | Last updated: Aug 26, 2023
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Sample QuestionWhen a customer wants to track a shipment but doesn't have the waybill number:
This Customer Service MCQ Trivia Quiz assesses key competencies in handling customer interactions effectively. It covers scenarios like dealing with inquiries, handling aggressive customers, and ensuring customer satisfaction....
Questions: 10 | Attempts: 2460 | Last updated: Mar 22, 2023
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Sample QuestionA customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would be best for you to do which of the following?
This quiz titled 'Bad Service In A Restaurant - Harold' assesses understanding of customer service quality in a restaurant scenario. It evaluates how staff interactions, menu offerings, and service delivery impact customer...
Questions: 11 | Attempts: 334 | Last updated: Mar 22, 2023
The 'Shopping Vocab - Harold' quiz tests knowledge on common retail scenarios like sizing, returns, and store policies. It enhances understanding of customer service practices and the use of receipts and store credits in shopping...
Questions: 13 | Attempts: 807 | Last updated: Mar 20, 2023
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Sample QuestionMichael is at the clothing store. He needs to buy a shirt. He tries one in small size. It's too small for him. Then he tries another shirt in large size. This one is too large for him. Which size do you think he should try next?
Spending a fortune on training customer service reps? Use this quiz to find out the outcome of your customer support trainings!
Questions: 8 | Attempts: 677 | Last updated: Mar 21, 2023
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Sample QuestionTo develop rapport, you should do the following:(Select all that apply)
Spending a fortune on training customer service reps? Use this quiz to find out the outcome of your customer support trainings!
Questions: 8 | Attempts: 373 | Last updated: Mar 19, 2023
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Sample QuestionTo develop rapport, you should do the following:(Select all that apply)
The world over, there are certain requirements that must be satisfied by applicants willing to fill vacant positions in an establishment. The likelihood of success of each application is based on the degree to which the...
Questions: 10 | Attempts: 760 | Last updated: Mar 21, 2023
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Sample QuestionWhich of these is operated for telemarketing?
Your Mission:
Please use the instruction sheet to answer these questions. Be sure to place close attention to the numbers as you will use different claim/policy numbers during this knowledge check. You may use your...
Questions: 25 | Attempts: 195 | Last updated: Mar 19, 2023
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Sample QuestionThis customer has the Ante partum provision.
This quiz assesses knowledge on managing flight changes and refunds, including calculating fees, handling non-permitted changes, and communication with passengers.
Questions: 12 | Attempts: 63 | Last updated: Mar 21, 2023
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Sample QuestionSITUATION: passenger will call CS department and wants to know the price for the flight change - PNR LAFU2H, booked on Amadeus Aviacenter, requested date 21 September, same time. For what amount you will send payment link to pap?
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Popular Quizzes
Are you looking for good customer service trivia quiz questions and answers? Then stop your hunt here as we have come up with an amazing quiz where you'll be asked questions about customer service and care. The term...
Questions: 20 | Attempts: 18901 | Last updated: May 18, 2023
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Sample QuestionWhy is Great Costumer Service Important?
Have you ever worked in a call center? Or do you currently work there? So, we have a call center quiz for you. Did you ever call customer care and wonder why and how they manage to talk in the way they do? Call centers may seem...
Questions: 12 | Attempts: 5107 | Last updated: Aug 24, 2023
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Sample QuestionWhat should be included in your greeting to the customer? (Multiple Choice)
Did you know that there is a particular art to good customer service? It takes a certain kind of person to be able to deal with the public. This quiz will show you that you should know how to handle an angry customer, how to...
Questions: 9 | Attempts: 3616 | Last updated: Mar 21, 2023
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Sample QuestionA patient calls your facility for the results of his blood test. He is angry because no one has called him with the results. You do not have his results. His blood was drawn two days ago. Results from this test are usually not available for five to seven days. Which of the following initial responses shows excellent customer service?