Customer Service Quizzes, Questions & Answers

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Top Trending Customer Service Quizzes

Customer Service Skills Test Questions And Answers

Do you want to apply for a role in customer service? Are your customer service skills really good? Take this customer service skills test and improve your hiring chances. Also, it would test your knowledge of whether you know...

Questions: 10 | Attempts: 46479 | Last updated: Aug 7, 2024

Sample Question
A complaining customer is...

Almost right

Always the customer

Often lying

Always right

Trivia Questions On Serving People!

Explore key skills in serving people effectively through 'Trivia Questions on Serving People!' This quiz assesses your ability to interact politely, maintain a presentable appearance, and ensure guest satisfaction in hospitality...

Questions: 11 | Attempts: 3682 | Last updated: Nov 16, 2023

Sample Question
Which of the following is the main responsibility when serving people?

To give food and drinks to the guests.

Talk in a polite manner

Serve with a smile

All of the above

Customer Service And Call Center Trivia Quiz!

Do you know the differences between the terms customer service and call center? Take this trivia quiz and check your knowledge and awareness of both things. A call center is a department consisting of call center agents mainly...

Questions: 40 | Attempts: 9457 | Last updated: Jan 26, 2025

Sample Question
If you were unable to answer the customer's question, query, or problem, and you already exhausted all your available resources like knowledge base, reference materials, helpful websites, and offline documents, what should you do next?

Apologize, tell them you don't know the answer and offer a call back.

Wait for them to hung up or ask for somebody else.

Ask a supervisor/Subject Matter Expert or colleague.

Place the customer on hold properly and let your supervisor take over the call.

Customer Service Trivia Quiz Questions And Answers

Are you looking for good customer service trivia quiz questions and answers? Then stop your hunt here as we have come up with an amazing quiz where you'll be asked questions about customer service and care. The term...

Questions: 20 | Attempts: 19005 | Last updated: May 18, 2023

Sample Question
Why is Great Costumer Service Important?

The customer is happy.

You experience less grief from the costumer.

Stress levels are down.

All of the Above

Customer Service Quiz

Jobs that require you to handle or deal with customers are some of the toughest jobs out there. We have brought this customer service quiz for you. Before you proceed with the quiz, what do you understand about customer service?...

Questions: 10 | Attempts: 1035 | Last updated: Aug 26, 2023

Sample Question
When a customer wants to track a shipment but doesn't have the waybill number:

We can't offer to help because we MUST have the waybill number.

We search by phone number instead.

We search by Shipper/receiver name.

We search by origin/destination.

Popular Customer Service Quizzes

The Ultimate Customer Service Quiz

Are you a customer support pro? Do you know basic customer service skills? Check out this ultimate customer service quiz and test your customer support strategies. Customer support is basically support or assistance that any...

Questions: 12 | Attempts: 10346 | Last updated: May 8, 2023

Sample Question
Why should you smile every time you answer a phone call?

Because it will make you feel better

Because the person on the other end of the line can tell that you are smiling

Because it will relax the muscles in your face

Because smiling is fun

Call Center Quiz

Have you ever worked in a call center? Or do you currently work there? So, we have a call center quiz for you. Did you ever call customer care and wonder why and how they manage to talk in the way they do? Call centers may seem...

Questions: 12 | Attempts: 5183 | Last updated: Aug 24, 2023

Sample Question
What should be included in your greeting to the customer? (Multiple Choice)

Department

Your name

City name

Customer name

Recent Customer Service Quizzes