Customer Service Quizzes & Trivia

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Customer Service Overview

Questions: 19 | Attempts: 19 | Last updated: Feb 18, 2013

Sample Question
Where is the BCBSA located?

Denver, Colorado

Chicago, Illinois

Philadelphia, Pennsylvania

Customer Servive 2010

A customer service quiz as part of this year's NCSW celebrations

Questions: 11 | Attempts: 19 | Last updated: Jul 30, 2011

Sample Question
Who is responsibile in ensuring that best in class customer service is delivered by Prolog Connect?

The Board of Directors

The Contact Centre Director

The agents

Everyone

Customer Service

Please select True or False.

Questions: 12 | Attempts: 18 | Last updated: Jan 23, 2013

Sample Question
Customers are more easily satisfied if their expectations are effectively managed.

True

False

Test Run: Call Control & Observation Pop Quiz

Please take the quiz as a test of this program

Questions: 4 | Attempts: 17 | Last updated: Jan 4, 2013

Sample Question
What do you do when a customer calls in with a billing question and they are routed to CPS because there is a collection alert on their account?

Immediately transfer the call back to Billing

Transfer the call to another CPS Rep

1. Check to ensure that payment arrangements are in place (if required). If not, collect on the account and/or ensure adequate arrangements are made 2. Transfer to the appropriate department. Do not dig….

1. Check to ensure that payment arrangements are in place (if required). If not, collect on the account and/or ensure adequate arrangements are made 2. Discuss the customer’s billing questions.

Customer Service Survival Test

It is an online test to test your skills on Customer Service Department which you will hold after clearing off the examination. You are asked to answer these questions and take up this test not because your resume is not good but...

Questions: 10 | Attempts: 17 | Last updated: Jan 29, 2013

Sample Question
The most credible advertising is a satisfied customer.

True

False

Customer Service

Test over terms and ideas discussed in class.

Questions: 10 | Attempts: 17 | Last updated: Jan 17, 2013

Sample Question
Despite all the information you've given your client, he has his mind set on a mediocre plan/product/strategy. He is happy about having finally made a decision, wants to finalize, and makes a point of telling you not to try talking him out of it. You think he is making a mistake but even your manager says you should let it go. How do you deal with the situation?

I tell him he is making a mistake.

I try convincing him to change his decision.

I ask if he is certain he doesn't want to think it over one last time.

I resist the temptation to try changing his mind.

I recommend that he should take some time to think about it.

Customer Service And Procedures

Fun Multiple Choice Quiz on our current QA process and standard operating procedures. This is not a test. You will not be graded on this test or will your employment depend on this quiz. This test was created to make you think...

Questions: 5 | Attempts: 16 | Last updated: Dec 26, 2012

Sample Question
How many time are you to state a customers name during a call?

1

0

3

2

Book 2 Unit 12 Quiz

Type description here

Questions: 10 | Attempts: 15 | Last updated: Dec 9, 2014

Sample Question
A BMW car uses 5L petrol per 100 km. This is the ___________

Power

Cost to buy

Cost to run

Speed

Basic Customer Service

Questions: 10 | Attempts: 15 | Last updated: Apr 5, 2012

Sample Question
What is the 20 second rule?

Make sure that you don't pour a pint of real ale in less than 20 seconds

Ensure that you take 20 seconds to find stuff on the till

Acknowledge everyone walking through the door within 20 seconds

Make sure you have checked each table within 20 seconds of them starting to eat

Customer Service Test Quiz

This is a test quiz

Questions: 8 | Attempts: 14 | Last updated: Jan 11, 2013

Sample Question
What is the correct way to format a phone number in StoneEdge?

555-867-5309

555 867 5309

5558675309

555.867.5309

(555) 867-5309

Customer Service Skills

Personality and service skils test

Questions: 8 | Attempts: 14 | Last updated: Jan 2, 2013

Sample Question
Have you worked at home before?

Yes

No

Customer Service Department - Qrg

Don't have an answer to a question. Where do you go? Your handy Quick Reference Guide, where else.Hope you have fun with these and who knows, maybe even remember something you forgot you knew.

Questions: 10 | Attempts: 13 | Last updated: Jul 30, 2011

Sample Question
Where do the calls go for the 3rd Party Notification?

To Sarah Spragues voice mail box

To 1-800-PROPANE 1-800-776-7263

To 1-800-252-2661

To the Shift Coordinators voice mail box. 1-315-385-4428

Customer Service Exams

Read each question slowly and carefully, then choose the best answer.

Questions: 10 | Attempts: 12 | Last updated: Mar 4, 2013

Sample Question
What type of signals may help you notice an emergency?

Unusual noises

Unusual odors

Unusual appearances or behaviors

All the above

Customer Service Management Quiz-2

Questions: 10 | Attempts: 11 | Last updated: Apr 25, 2018

Sample Question
Perceived wait time is not as important in managing customer experience.

True

False

June Academy Quiz

Questions: 4 | Attempts: 11 | Last updated: Jun 9, 2014

Sample Question
Sprint announced a new partnership with Spotify that went into effect May 2. The partnership offers:

Non-Framily customers 3 months free trial of Spotify Premium

Framily customers 6 months free trial of Spotify Premium

Discounted rate for both Framily and Non-Framily customers after free trials

A and B

A and C

B and C

All of the above

Itunes/iCloud Quiz #1

ITunes #1

Questions: 5 | Attempts: 11 | Last updated: Jan 23, 2014

Sample Question
A customer states they’re unable to choose ‘None’ as a payment option, what do you do?

Tell the customer that they owe Apple money.

) Probe with more questions about other prompts the customer may have received or if the customer has recently called in about any fraudulent activity.

Tell the customer that they’re doing it wrong and talk down to them about how to choose ‘None'

Customer Service Trivia

Questions: 21 | Attempts: 11 | Last updated: Apr 24, 2017

Sample Question
How does solving difficult customer situations benefit your company?

It will generate repeat business

The difficult customer won't bother you again

You will get a promotion

All employees will get promotions

Customer Service (3-6 Month Quiz

This quiz is to help management ascertain the advancement level and comprehension of office staff involved in customer service during the 3-6 month period of training. Select the answer that is most correct.

Questions: 9 | Attempts: 11 | Last updated: Jul 30, 2011

Sample Question
You should always anser and incoming call in no more than how may rings?

One

Two

Three

Four

Five

Customer Service Dealing With Customers

Questions: 9 | Attempts: 10 | Last updated: Feb 23, 2016

Sample Question
Customers are more easily satisfied if their expectations are effectively managed.

True

False

Cash Handeling And Customer Service

This quiz is design to help the person taking it to be prepared for situations that might exist on the job. Depending on the oppointed position, one might have to do mathematical calculations. So please take this quiz...

Questions: 10 | Attempts: 10 | Last updated: Jan 4, 2013

Sample Question
A customer purchases items for $15.45. They hand you $21.00What is the correct change?

$6.55

$4.55

$5.55

$6.00

$2.45

Service After The Sale-goblin

Please answer the questions on "Service After the Sale".

Questions: 17 | Attempts: 9 | Last updated: Jan 28, 2013

Sample Question
In Opus, the "Customer Care" and "Internet" tabs are the most used by this department.

True

False

Customer Service Assessment

Questions: 26 | Attempts: 8 | Last updated: Sep 17, 2017

Sample Question
As an employee in customer service, how would you learn your business? Check all that apply.

Learn about your entire company operation.

Learn only those products and services that are related to your job.

Learn about the offerings of your competitors.

Cgi Reception Quiz

As a reception agent at aramex, you should be able to finish this quiz in 30 minutes.

Questions: 16 | Attempts: 8 | Last updated: Dec 29, 2014

Sample Question
Upon receiving the passports at reception, the reception agent should

Match the shipments against the manifest and store all Passports in “Safe”.

Match the shipments against the manifest and send SMS notification for the applicant

Match the shipments against the manifest and raise the tracking code status “Shipment Held for Pickup”

30 Day Knowledge Quiz

NetSuite 30 day Knowledge quiz.

Questions: 20 | Attempts: 8 | Last updated: Jul 15, 2014

Sample Question
What page do you pull up when a customer calls in and would like to place an order?

Sales Order

Cash Sale

Invoice

Credit Memo

Customer Service Standards Quiz 1

This quiz is to test your understanding of the SiteMinder Customer SERVICE Standards that are associated with your job role.

Questions: 4 | Attempts: 7 | Last updated: Feb 22, 2013

Sample Question
The R in SERVICE stands for...

Reflect with the Customer

Rapport Building

Respect the Customer

Review the Call

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