Customer Service Quizzes, Questions & Answers

Recent Quizzes

Enhance your customer service skills with 'Mad CSR Skillz Yo' quiz! It covers crucial aspects such as handling rude service, sales techniques, prioritizing customer needs, boosting customer confidence, and maintaining clear...

Questions: 16 | Attempts: 217 | Last updated: Mar 22, 2023

Sample Question
68% of retail customers have left and not returned to stores due to what reason?

Poor product selection

Rude, discourteous or dissatisfying service

Uninformative service or help

Moving away from the area

SBTV: Customer Service! Trivia Quiz

SBTV: A quiz on customer service! If you have a very efficient customer care department, the chances of having returns and new customers are very high as compared to businesses that do not invest so much into customer service....

Questions: 10 | Attempts: 867 | Last updated: Mar 21, 2023

Sample Question
The second step in the Home ADDS Value process, Determine Needs, involves asking questions to help narrow down what product will best suit your customer and their project.

True

False

Post Call Survey Quiz

This quiz will test your knowledge of the Post Call Survey process

Questions: 10 | Attempts: 416 | Last updated: Mar 20, 2023

Sample Question
What two types of surveys will be conducted?

Cold Transfer and Warm Transfer Surveys

Come On In and Satisfaction Surveys

Open-ended and Closed-ended Surveys

Qm - Quiz 1

QM - Quiz 1

QM - Quiz 1 tests knowledge on handling customer service calls, securing customer data, and correctly attributing sales in a call center environment.

Questions: 10 | Attempts: 207 | Last updated: Mar 20, 2023

Sample Question
Customer calls in and has already placed a plan in their cart. The attribution shows the BA's name; however, the BA went straight to the application. The MIR does not need to be read, since they did not go over the plan benefits or quote premiums.

True

False

CSR - Ar Post-assessment

CSR - AR Post-assessment

The 'CSR - AR Post-assessment' quiz evaluates knowledge on auto-reimbursement processes, including requirements, troubleshooting, and timelines. It is designed for customer service representatives to ensure efficient and accurate...

Questions: 10 | Attempts: 555 | Last updated: Mar 21, 2023

Sample Question
The first requirement for Auto-reimbursement to function is:

The customer paid their premium

The customer is qualified for funding

The customer has funds available in their HRA

Auto-reimbursement is turned on

How Is Your Level In Customer Services

how is your level in customer services

This quiz is about Customer Service, how to deal with Difficult Situations and Interactions, and why it is import and ways you are delivering quality customer service.

Questions: 20 | Attempts: 139 | Last updated: Apr 22, 2024

Sample Question
Why is Great Costumer Service Important?

A. The customer is happy.

B. You experience less grief from the costumer.

C. Stress levels are down.

D. All of the Above

Verisys Customer Service Week Trivia!

Test your Customer Service and Verisys knowledge! PRIZES will go out to those who can answer all questions correctly! Simply print your perfect score and submit to Shaelyn for a prize!

Questions: 16 | Attempts: 96 | Last updated: Mar 21, 2023

Sample Question
What year was our company name "Verisys" founded?

2007

1996

2013

1945

Customer Service Week Trivia Quiz Questions With Answers

Do you work in customer service? Do you know when we celebrate Customer Service Week? Here, we have some trivia quiz questions to test how good your customer service knowledge is. Customer Service (CS) Week is an annual...

Questions: 20 | Attempts: 289 | Last updated: Aug 31, 2023

Sample Question
Please choose the option that most accurately describes the "MIX" program....

An on-line exchange where Specialty Retailers submit their favorite recipes.

A program that allows Specialty Retailers to sell our product on-line, submit orders to our DC, and we ship direct to their consumer.

A program that was designed to create a unique product assortment with the click of a mouse.

All of the above

Call Center Quiz

Have you ever worked in a call center? Or do you currently work there? So, we have a call center quiz for you. Did you ever call customer care and wonder why and how they manage to talk in the way they do? Call centers may seem...

Questions: 12 | Attempts: 5107 | Last updated: Aug 24, 2023

Sample Question
What should be included in your greeting to the customer? (Multiple Choice)

Department

Your name

City name

Customer name

Service Education Quiz Q4

Dear Colleague, Welcome to the Service Education Quiz for Q4 2013! This quiz consists of 10 short questions measuring your knowledge and understanding as brand operators on all Customer Service...

Questions: 10 | Attempts: 229 | Last updated: Mar 21, 2023

Sample Question
A brand will receive Zero VOC Satisfaction Score in a Quarter if:

30% or more of its stores have zero VOC submissions in a quarter

50% or more of its stores have zero VOC submissions in a quarter

If all of its stores do not achieve a monthly target of 30 VOC submissions

If 50% of its stores achieve less than 10 submissions in each month of the quarter

None of the options is correct

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