Customer Service Quizzes, Questions & Answers

Recent Customer Service Quizzes

This quiz, titled 'Issue Aware, Call Tags, DV Quiz', assesses knowledge on logistics processes such as UPS call tags and issue aware tickets within a customer support context. It evaluates understanding of cut-off times, ticket...

Questions: 10 | Attempts: 159 | Last updated: Mar 15, 2023

Sample Question
What is a Call Tag

Caretaker calls to request a UPS label to send back materials or equipment

UPS brings UPS labels to the HH to pick up boxes to ship back to CA

UPS mails out labels to the HH so they can drop boxes off at the UPS office

Returns calls the family to obtain email address to send labels to have our materials sent back

Trivia Quiz On Answering Client Questions!

Trivia Quiz on Answering Client Questions!

This Trivia Quiz on Answering Client Questions assesses knowledge and best practices in client communication. It covers the importance of accurate information, proper grammar, and customer engagement, aiming to enhance effective...

Questions: 7 | Attempts: 210 | Last updated: Mar 21, 2023

Sample Question
When responding to client questions you should insert links to videos and posts from the learning center.

True

False

Cs Dept. Test 8: Open RMA Case Handling

CS Dept. Test 8: Open RMA case handling

This questionnaire consists of 13 multiple choice questions to measure your skills about Open RMA case handling tickets. Please complete the following questionnaire by choosing one answer from the options...

Questions: 13 | Attempts: 52 | Last updated: Mar 21, 2023

Sample Question
Scenario 1: You are checking "Open RMA case handling" tickets. In one ticket you can preview case, customer is hot happy with our return policy and asking about refund. Your actions:

Immediately credit compensation as customer requests

Kindly educate customer regarding our RMA policy terms and conditions

Ignore customer's request and close ticket

Ultimate Quiz On Customer Service! Test

Ultimate Quiz on Customer Service! Test

Do you know how vital customer service is? Would you be able to pass this quiz? According to this quiz, you will need to see the significance of customer loyalty, why caring about the customer’s concerns is the epitome of...

Questions: 69 | Attempts: 402 | Last updated: Mar 22, 2023

Sample Question
Customer loyalty is an emotional tie of trust.

True

False

Customer Complaint Handling Quiz! Trivia Test

Dive into the essentials of handling customer complaints effectively with the Customer Complaint Handling Quiz! Trivia Test. Assess your knowledge on database management, corrective actions, and complaint resolution processes...

Questions: 13 | Attempts: 377 | Last updated: Apr 21, 2023

Sample Question
The Marketing Officer and/or VP Technical review the CUSTOMER COMPLAINTS DATABASE monthly, for any recurring problems.

True

False

Travel Sign Up Procedures

Procedures for signing a customer up for a trip in Encom, and the following procedures done by staff.

Questions: 12 | Attempts: 71 | Last updated: Aug 21, 2023

Sample Question
I can look up how much a single occupancy or non-diver price is for any trip and let any customer know.

True

False

Customer Service Trivia Quiz Questions And Answers

customer service trivia quiz questions and answers

Are you looking for good customer service trivia quiz questions and answers? Then stop your hunt here as we have come up with an amazing quiz where you'll be asked questions about customer service and care. The term...

Questions: 20 | Attempts: 18972 | Last updated: May 18, 2023

Sample Question
Why is Great Costumer Service Important?

The customer is happy.

You experience less grief from the costumer.

Stress levels are down.

All of the Above

Seasonal Quiz Of Current Knowledge #1

Seasonal Quiz of Current Knowledge #1

Test your knowledge on some of the current information in Customer Service. Good luck!

Questions: 35 | Attempts: 744 | Last updated: Mar 21, 2023

Sample Question
You are able to either send a replacement order or put in a credit request for a customer right away, even if the trace investigation is not yet complete.

True

False

Delivery Standards And Procedures Quiz!

Delivery Standards and Procedures Quiz!

Do you know what delivery standards and procedures mean? It means that there is a definite operational strategy utilized when dealing with a customer or package. This quiz explains how someone who drives a delivery truck should...

Questions: 15 | Attempts: 781 | Last updated: Mar 21, 2023

Sample Question
What is the best way to meet and achieve customer expectations?

Put yourself in the customer's shoes and look at your behavior from their perspective. Imagine the merchandise you are delivering is yours.

Be fast. Get in and out as quickly as you possibly can so the customer can get back to work.

Don't talk to the customer, they have other things to do and don't want to spend time talking with delivery teams.

Customer care Trivia! Test Your Knowledge! Quiz

Customer Care Trivia! Test your Knowledge! Quiz

The role of a customer care agent is to ensure that they are able to answer questions that clients have when it comes to services or products that people have. The trivia quiz below is designed to test your knowledge on proper...

Questions: 12 | Attempts: 180 | Last updated: Mar 19, 2023

Sample Question
When a customer calls in about a technical issue the notes will be logged under:

Support Contacts

Referrals/Credits

Logging

Support Calls

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