Customer Service Quizzes & Trivia
Customer service representatives are tasked with helping out clients when they have issues regarding a good or service. This means that you need to have adequate knowledge about what the business you work for offers and policy...
Questions: 34 | Attempts: 53 | Last updated: Mar 26, 2020
Sample QuestionAZ Connect: What can you find on the Employee Resources/Rules sub-tab on AZ Connect?
Please answer the questions on "Service After the Sale".
Questions: 17 | Attempts: 52 | Last updated: Jan 28, 2013
Sample QuestionIn Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
Questions: 10 | Attempts: 50 | Last updated: Feb 18, 2013
Sample QuestionWhat are the new features of PDF Professional 8? Select all that applies:
Questions: 10 | Attempts: 50 | Last updated: Jan 16, 2013
Sample QuestionA customer calls in who cannot connect to the internet and is getting a "Page cannot be displayed" error in Internet Explorer. After fully validating the customer, you confirm that there is no NOC alert posted for her area, and that her television is working (she does not have phone). When you ask about lights on her modem, she indicates that all four lights are on at the moment. SMP is showing a valid IP address, and when you confirm what the customer is seeing, she is showing a 192 based IP.Seeing as the customer is behind a Netgear Wireless router, you have her power cycle the router. After doing this, the customer is still unable to get online.You ask the customer to bypass the router and upon doing so, connectivity is restored.What is the next step?
A quiz over customer service concepts and ideas.
Questions: 10 | Attempts: 48 | Last updated: Oct 8, 2014
Sample QuestionWhat are the key reasons for customer dissatisfaction?
Questions: 19 | Attempts: 46 | Last updated: Oct 5, 2020
Sample QuestionA complaining customer is:
Interesting Facts You Must Know About Customer Service! In a business setting, it is important to ensure that you satisfy the needs and wants of your clients with the product or services you are offering, and one of the ways to...
Questions: 8 | Attempts: 43 | Last updated: Oct 17, 2019
Sample Question"Every contact we have with a customer influences whether or not they'll ____________. We have to be great every time or we'll lose them."
Knowledge check for the customer service representatives.
Questions: 15 | Attempts: 38 | Last updated: Nov 28, 2018
Sample QuestionWhat are the 5 drugs tested for, on the DOT panel?
Questions: 12 | Attempts: 37 | Last updated: Jun 20, 2018
Sample QuestionAs an employee in customer service, how would you learn your business? Check all that apply.
To test an individuals knowledge on how to provide best customer service over the phone.
Questions: 10 | Attempts: 36 | Last updated: Apr 28, 2014
Sample QuestionTo develop rapport over the phone you should do the following:
Questions: 31 | Attempts: 36 | Last updated: Sep 14, 2020
Sample QuestionMaster Data, including Customer and Material Records, are changed on a daily basis and everyone has access to make changes to it.
Questions: 69 | Attempts: 35 | Last updated: Oct 7, 2020
Sample QuestionCustomer loyalty is an emotional tie of trust.
Assessment of customer service
Questions: 3 | Attempts: 34 | Last updated: Jan 29, 2013
Sample QuestionHit the customer
Questions: 20 | Attempts: 33 | Last updated: May 18, 2016
Sample QuestionWhat is the opposite of reactive customer service?
Test your knowledge
Questions: 5 | Attempts: 33 | Last updated: May 28, 2013
Sample QuestionA complaining customer is:
Find out what you need to fix in your service skills.
Questions: 4 | Attempts: 32 | Last updated: Jan 9, 2013
Sample QuestionYou and the customer are in an argument. Who is right.
Questions: 25 | Attempts: 31 | Last updated: Feb 25, 2016
Sample QuestionWhat is ISO?
Questions for this assessment are derived from live calls in Academy Bay which may now serve as a review and/ or learning opportunities for the group.
Questions: 10 | Attempts: 31 | Last updated: Aug 12, 2014
Sample QuestionYour customer wants a blackout roller shade for his bedroom, but refuses to do an outside mount to reduce light gaps. What product would you recommend?
Questions: 32 | Attempts: 31 | Last updated: Jan 29, 2013
Sample QuestionWho are the most important people working in any organization that claims to focus on it's customers?
Understanding your Role in GNC HQ Customer Service Department. You will need an 80% to pass this Quiz! Good Luck!!
Questions: 5 | Attempts: 31 | Last updated: Jan 4, 2013
Sample QuestionCare for the Customers, means
Questions: 7 | Attempts: 29 | Last updated: Jan 22, 2015
Sample QuestionWhen is it acceptable to call in a PO without creating a PO in Syteline
Questions: 20 | Attempts: 29 | Last updated: Feb 4, 2013
Sample QuestionDespite all the information you’ve given your client, he has his mind set on a mediocre plan/product/strategy. He is happy about finally having made a decision, wants to finalize, and makes a point telling you not to try talking him out of it. You think he is making a mistake but even your manager says you should let it go. How do you deal with the situation?
Questions: 40 | Attempts: 27 | Last updated: Oct 3, 2014
Sample QuestionIn RentalMan, what function key is used to go to the Customer Master Maintenance screen?
This assessment will help gauge your Customer Service Representative knowledge skill level.
Questions: 20 | Attempts: 26 | Last updated: Jan 9, 2013
Sample QuestionWhat five pieces of information must you have from your customer (at a minimum) to create a Customer Information File for a Primary relationship on an account?
Review quiz for the Customer Service and Negotiation Training.
Questions: 10 | Attempts: 25 | Last updated: Jan 11, 2013
Sample QuestionWhat is the definition of Negotiation?
This quiz is a customer service knowledge trivia! Customer service is all about giving answers to clients on products and services whenever they ask. For you to work at a call centre you are expected to have specific skills and...
Question: | Attempts: 194 | Last updated: Oct 14, 2020
Customer service self examination: quiz! A customer service agent is tasked with ensuring a customer is satisfied with the product and services a business has to offer. There are different qualities that make one qualified for...
Question: | Attempts: 622 | Last updated: Oct 14, 2020
Are you looking for principles of customer service quiz trivia? A person working as a customer service agent is expected to not only help clients who have issues or questions regarding a product or service from a company. Do you...
Question: | Attempts: 64 | Last updated: Oct 14, 2020
Question: | Attempts: 35 | Last updated: Oct 7, 2020
Question: | Attempts: 935 | Last updated: Oct 6, 2020
Question: | Attempts: 46 | Last updated: Oct 5, 2020
Question: | Attempts: 397 | Last updated: Sep 30, 2020
Question: | Attempts: 36 | Last updated: Sep 14, 2020
Question: | Attempts: 223 | Last updated: Sep 9, 2020
Question: | Attempts: 240 | Last updated: Sep 4, 2020
Question: | Attempts: 1204 | Last updated: Sep 4, 2020
Do you realize what it takes to be involved in customer service? Do you think you could pass this quiz? Customer service is the relationship between the consumer of a product and the company that sells it. Its main ambition is...
Question: | Attempts: 81 | Last updated: Sep 1, 2020
Question: | Attempts: 65 | Last updated: Aug 31, 2020
Question: | Attempts: 97 | Last updated: Aug 31, 2020
For one to work in customer service, they have to have a lot of patience and know-how to talk to a client. How long have you been a customer service attendant? Take up the customer service challenge quiz below and see just how...
Question: | Attempts: 19583 | Last updated: Aug 28, 2020
Question: | Attempts: 110 | Last updated: Aug 20, 2020
Question: | Attempts: 441 | Last updated: Aug 20, 2020
Welcome to the customer service trivia quiz on shipping and sales! Customer service is an important part of a business as it is the group that deals with issues that clients have when it comes to their order or something that...
Question: | Attempts: 467 | Last updated: Aug 7, 2020
Do you work in the shipping and sales customer service department? This trivia questions quiz is perfect for helping you see just how much you understand the field and what is expected of you when it comes to discharging your...
Question: | Attempts: 531 | Last updated: Aug 7, 2020
Below is an ecommerce shipping trivia quiz on customer service! This quiz is ideal for those of us who work in the ecommerce sector and are charged with helping different customers with issues they may have either with their...
Question: | Attempts: 280 | Last updated: Aug 7, 2020
Question: | Attempts: 75 | Last updated: Jun 24, 2020
Customer care skills.
Question: | Attempts: 717 | Last updated: Jun 19, 2020
So far we have learned the basic of Customer Service. So, lest refresh our memories by taking this quiz.
Question: | Attempts: 513 | Last updated: Jun 19, 2020
To practice completing questions on Service Operations
Question: | Attempts: 147 | Last updated: Jun 19, 2020
Customer service is one of the departments in a business that offers a connection for the business and clients. If properly functioning, it increases the number of repeat customers over time. Do you have a basic understanding of...
Question: | Attempts: 3632 | Last updated: May 28, 2020