Customer Service Quizzes Online & Trivia

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Customer Service Skill Test - 1

So far we have learned the basic of Customer Service. So, lest refresh our memories by taking this quiz.

Questions: 9 | Attempts: 513

Sample Question
A complaining customer is...?

Almost right

Always the customer

Often lying

Always right

Customer Service

Test over terms and ideas discussed in class.

Questions: 10 | Attempts: 17

Sample Question
Despite all the information you've given your client, he has his mind set on a mediocre plan/product/strategy. He is happy about having finally made a decision, wants to finalize, and makes a point of telling you not to try talking him out of it. You think he is making a mistake but even your manager says you should let it go. How do you deal with the situation?

I tell him he is making a mistake.

I try convincing him to change his decision.

I ask if he is certain he doesn't want to think it over one last time.

I resist the temptation to try changing his mind.

I recommend that he should take some time to think about it.

Intraweb / Procedures Quiz

Questions: 10 | Attempts: 50

Sample Question
A customer calls in who cannot connect to the internet and is getting a "Page cannot be displayed" error in Internet Explorer. After fully validating the customer, you confirm that there is no NOC alert posted for her area, and that her television is working (she does not have phone). When you ask about lights on her modem, she indicates that all four lights are on at the moment. SMP is showing a valid IP address, and when you confirm what the customer is seeing, she is showing a 192 based IP.Seeing as the customer is behind a Netgear Wireless router, you have her power cycle the router. After doing this, the customer is still unable to get online.You ask the customer to bypass the router and upon doing so, connectivity is restored.What is the next step?

Ask the customer to reconnect her router and perform a pin reset on the modem.

Provide the customer with the Technical Support number for Netgear and end the call.

Warm transfer the customer to the MSA unsupported queue.

Walk the customer through the settings on her router

Customer Service Test Quiz

This is a test quiz

Questions: 8 | Attempts: 14

Sample Question
What is the correct way to format a phone number in StoneEdge?

555-867-5309

555 867 5309

5558675309

555.867.5309

(555) 867-5309

Customer Service

The following questions will test your understanding of Customer Service. You must score at least 80% before your certificate can be submitted.

Questions: 9 | Attempts: 188

Sample Question
A patient calls your facility for the results of his blood test. He is angry because no one has called him with the results. You do not have his results. His blood was drawn two days ago. Results from this test are usually not available for five to seven days. Which of the following initial responses shows excellent customer service?

You need to call back next week. We will have your results then.

The lab hasn't sent us your results. We'll call you when they come in.

I'm sorry you haven't received your results yet. You had blood drawn two days ago, correct?

We can't call you with results we don't have! Someone should have told you that we wouldn't have the results until next week.

Review - Customer Service And Negotiation Training

Review quiz for the Customer Service and Negotiation Training.

Questions: 10 | Attempts: 25

Sample Question
What is the definition of Negotiation?

Parties resolve a dispute by holding discussions and coming to an agreement which is mutally agreed upon.

State of disharmony between incompatiable ideas

The lowest point someone is willing to go during discussions

None of the above

Customer Service Representative Assessment

This assessment will help gauge your Customer Service Representative knowledge skill level.

Questions: 20 | Attempts: 26

Sample Question
What five pieces of information must you have from your customer (at a minimum) to create a Customer Information File for a Primary relationship on an account?

Legal name, SSN/Tax Id number, date of birth, email address and mailing address

Legal name, SSN/Tax Id number, date of birth, physical address, and identification number

Legal name, SSN/Tax Id number, date of birth, home phone number and mailing address

Do You Show Good Customer Service?

Find out what you need to fix in your service skills.

Questions: 4 | Attempts: 32

Sample Question
You and the customer are in an argument. Who is right.

Well; I kind of work there so I know more than the customer, so obviously I am right.

Well I shouldn't be arguing first of all, but the customer is always right.

Well all I would do is say " Well I'm going to call my manager"

Um, I think I am right but I will let the customer pass just this once.

Well I am right and they are wrong and I hate arguing so I am just going to walk away. Besides it is just one customer.

Customer Service Testing- Retail Settings

Please note that your information will be sent to the employer based upon your compatibility with the employer's specific hiring criteria. *The questions for this employer were drafted by the employer and that employer is solely...

Questions: 24 | Attempts: 800

Sample Question
When I see a customer in the store, I am most likely to:

Ask if they need help with something

Approach them, smile, and say hi!

Continue with the task I am doing at the moment

Wait for them to ask me for help.

Customer Service - Post Phone Interview Questionaire

Thank you for taking the time to interview with Flagstar. As part of the initial screening process for the Customer Service Chat/E-Mail CSR position, we ask that you please take 20 minutes to provide written answers to the...

Questions: 4 | Attempts: 7

Service Management Quiz 1

To practice completing questions on Service Operations

Questions: 20 | Attempts: 147

Sample Question
Which incidents should be logged by the Service Desk?

Only incidents not resolved at logging

Only incidents from bona fide customers

All incidents except simple enquiries

All incidents

Test Run: Call Control & Observation Pop Quiz

Please take the quiz as a test of this program

Questions: 4 | Attempts: 17

Sample Question
What do you do when a customer calls in with a billing question and they are routed to CPS because there is a collection alert on their account?

Immediately transfer the call back to Billing

Transfer the call to another CPS Rep

1. Check to ensure that payment arrangements are in place (if required). If not, collect on the account and/or ensure adequate arrangements are made 2. Transfer to the appropriate department. Do not dig….

1. Check to ensure that payment arrangements are in place (if required). If not, collect on the account and/or ensure adequate arrangements are made 2. Discuss the customer’s billing questions.

Cash Handeling And Customer Service

This quiz is design to help the person taking it to be prepared for situations that might exist on the job. Depending on the oppointed position, one might have to do mathematical calculations. So please take this quiz...

Questions: 10 | Attempts: 10

Sample Question
A customer purchases items for $15.45. They hand you $21.00What is the correct change?

$6.55

$4.55

$5.55

$6.00

$2.45

What Is Your Role As A Gnc Customer Service Agent?!

Understanding your Role in GNC HQ Customer Service Department. You will need an 80% to pass this Quiz! Good Luck!!

Questions: 5 | Attempts: 31

Sample Question
Care for the Customers, means

Work with the store for a solution if the store cannot help the customer. Get the customer to a Senior Representative or the Team Leader or Supervisor if situation escalates

Send coupon and literature to all customer’s providing their name and address

Input customer’s product and policy suggestions

All of the above

Super User & Sme Customer Service Quiz

As part of the Super User Community Program, all Subject Matter experts must take this short Customer Service quiz to show they've completed the self paced Customer Service training.

Questions: 5 | Attempts: 106

Sample Question
Which of the following is more important during telephone communication?

Tone of voice

Words used

Pre-show Customer Service Quiz

Please answer the following multiple choice questions to the best of your ability based on the information presented in this lesson.

Questions: 5 | Attempts: 6

Sample Question
As an usher prior to walk-in, which is something that I should NOT be doing?

Making sure that the aisles are clear

Checking that entrance ways and fire exits are free from obstructions.

Stacking and storing programs neatly.

Placing my bookbag neatly by my side, where I and everyone else can see t.

Memorizing the seat layout for when seating occurs.

Customer Service Skills

Personality and service skils test

Questions: 8 | Attempts: 14

Sample Question
Have you worked at home before?

Yes

No

Volume 1: Customer Service

AF FM SKT study questions.

Questions: 87 | Attempts: 144

Sample Question
At what level is the Secretary of the Air Force for Financial Management and Comptroller (SAF/FM) responsible for proper performance of financial management functions?

Nonappropriated funds (NAF)

All levels

MAJCOM

Base or wing level

Library Customer Service Quiz

Students will be quizzed on basic customer service practices in the library. Â Such ideas as approachability, communications, phone etiquette, etc. will be covered. Â

Questions: 8 | Attempts: 136

Sample Question
When working, library student assistants are not allowed to:

Use cell phones

Eat food

Ignore patrons

None of the above

All of the above

Fact ERP.x Quiz For Support Team - Test 3

Dear TeamPlease read the questions carefully before you answer. You my select/ tick more than one option for answering the questions if you find appropriate.You need to complete the 25 questions in 25 mins.Good LuckQuiz Master

Questions: 24 | Attempts: 23

Sample Question
The Inventory/ MIS Report/ Stock Status Query is available both in Text and Graphics mode, in FACT.

True

False

Customer Service And Procedures

Fun Multiple Choice Quiz on our current QA process and standard operating procedures. This is not a test. You will not be graded on this test or will your employment depend on this quiz. This test was created to make you think...

Questions: 5 | Attempts: 16

Sample Question
How many time are you to state a customers name during a call?

1

0

3

2

Customer Service Test

Let's Test your knew knowledge on giving great service. Passing grade=85% or better (missing no more than TWO partial questions).

Questions: 8 | Attempts: 248

Sample Question
What is every Zingerman's employee authorized to do when handling a customer complaint?

Do whatever it takes to make it right

Yell back at the customer

Customer Service

A quiz to confirm knowledge and understanding of customer service

Questions: 5 | Attempts: 88

Sample Question
If you had a customer who had a problem or query, what might you do to help them?

Ignor them

Wait for them to ask someone else

Ask them what the problem is

Customer Service Knowledge

Are You A Service Ace? Take this Quiz and See! Test your customer service knowledge and learn how to be a service ace by picking the correct answer to each of these 10 questions.

Questions: 10 | Attempts: 27

Sample Question
A complaining customer is:

Always right

Almost right

Often lying

Always the customer

Basic Customer Service

Questions: 10 | Attempts: 15

Sample Question
What is the 20 second rule?

Make sure that you don't pour a pint of real ale in less than 20 seconds

Ensure that you take 20 seconds to find stuff on the till

Acknowledge everyone walking through the door within 20 seconds

Make sure you have checked each table within 20 seconds of them starting to eat

Customer Service

A review of customer service skills

Questions: 4 | Attempts: 90

Sample Question
Who are customers of Hearthstone?

Residents

Family Members

All

Collegeaus

Customer Servive 2010

A customer service quiz as part of this year's NCSW celebrations

Questions: 11 | Attempts: 19

Sample Question
Who is responsibile in ensuring that best in class customer service is delivered by Prolog Connect?

The Board of Directors

The Contact Centre Director

The agents

Everyone

Customer Service: Sales Orders And Foreseen Workplan

This Test will qualify your comfort level with the Loft modules you will be using most.

Questions: 11 | Attempts: 7

Sample Question
SALES ORDERSOne day we receive a PO from a customer for 30 prints. we insert the order and this is approved. Production starts making the printsThe customer calls back and asking to increase his PO from 30 to 50 prints.Do we need to create a new sales order for this ?

YES. This is the only way to have more prints because production has started

NO. we can increase the original order

NOT Necessarly: we could increase the original order or create a new one under the same PO

Customer Service Department - Qrg

Don't have an answer to a question. Where do you go? Your handy Quick Reference Guide, where else.Hope you have fun with these and who knows, maybe even remember something you forgot you knew.

Questions: 10 | Attempts: 13

Sample Question
Where do the calls go for the 3rd Party Notification?

To Sarah Spragues voice mail box

To 1-800-PROPANE 1-800-776-7263

To 1-800-252-2661

To the Shift Coordinators voice mail box. 1-315-385-4428

Customer Service (3-6 Month Quiz

This quiz is to help management ascertain the advancement level and comprehension of office staff involved in customer service during the 3-6 month period of training. Select the answer that is most correct.

Questions: 9 | Attempts: 11

Sample Question
You should always anser and incoming call in no more than how may rings?

One

Two

Three

Four

Five

Customer Service Quiz #3

Customer care skills.

Questions: 10 | Attempts: 717

Sample Question
Why should you smile every time you answer a phone call?

Because it will make you feel better

Because the person on the other end of the line can tell that you are smiling

Because it will relax the muscles in your face

Because smiling is fun

Because you are having a bad day

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