Customer Service Quizzes, Questions & Answers

Recent Customer Service Quizzes

Trivia Quiz On Hobbyking Company! Processes Questions

Trivia Quiz on Hobbyking Company! Processes Questions

This Trivia Quiz on Hobbyking Company focuses on customer service processes, addressing issues like bounced parcels, faulty products, and shipping modifications. It evaluates knowledge on handling returns, warranty claims, and...

Questions: 20 | Attempts: 164 | Last updated: Mar 20, 2023

Sample Question
Bounced Parcel: If the customer would like to resend a bounced parcel from International Warehouse the CSA is required to manually add all the items in the copy order and choose the appropriate shipping method.

True

False

Ultimate Knowledge Trivia Quiz On Customer Service!

Ultimate Knowledge Trivia Quiz on Customer Service!

Below is the Ultimate Knowledge Trivia Quiz on Customer Service! The customer service department in any company is tasked with ensuring a customer gets the answers to the questions they have concerning products or services from...

Questions: 17 | Attempts: 359 | Last updated: Mar 21, 2023

Sample Question
Where can you locate current and past promotions?

Webstore

Knowledgebase

Serenade- Promotions

Knowledge Test : Trivia Quiz On Customer Service!

Knowledge Test : Trivia Quiz on Customer Service!

This is a knowledge Trivia Quiz on Customer Service! Customer service is an important part of any business, and this is because it helps a business get return clients and build customer loyalty. What do you know about giving...

Questions: 12 | Attempts: 467 | Last updated: Mar 20, 2023

Sample Question
When is a customer's credit/debit card charged when they place an order?

Immediately after the order is palced

The next business day after the order is placed

When the item ships

Once the customer receives the item

SBTV October 2014 Quiz

The SBTV October 2014 Quiz assesses key customer service skills for cashiers, including transaction handling, program promotion, and inventory management. It emphasizes the importance of appearance, eye contact, and knowledge of...

Questions: 10 | Attempts: 331 | Last updated: Mar 19, 2023

Sample Question
A cashier’s only job is performing money transactions and promoting Home programs at the checkout.

True

False

Good Energy -payment Plans

Good Energy -Payment Plans

The 'Good Energy - Payment Plans' quiz assesses understanding of setting up payment plans for energy customers, including verifying billing accuracy and handling overdue payments. It is crucial for regulatory compliance and...

Questions: 5 | Attempts: 114 | Last updated: Mar 22, 2023

Sample Question
Good Energy's definition of a payment plan is? ( select two answers from the list below)

A customer paying by DD at the point of contact whose balance will take longer than 91 days to clear.

A customer paying by DD at the point of contact whose balance will take longer than 92 days to clear.

A customer paying cash/cheque at the point of contact whose balance will take longer than the next bill date to clear including those signing up to DD

A customer paying cash/cheque at the point of contact whose balance will not take longer than the next bill date to clear including those signing up to DD

Customer Service Satisfaction Quiz Questions

Customer Service satisfaction quiz questions

This quiz assesses key aspects of customer service in Robinson Realty, focusing on skills such as active listening, positive language, time management, and understanding customer dissatisfaction. It is designed to enhance...

Questions: 109 | Attempts: 1203 | Last updated: Mar 22, 2023

Sample Question
Time Management SkillsDo not waste time trying to solve a problem you do not know how to resolve, the trick here is t0 know when you cannot help a customer and

Get them to someone who can solve the problem

Try to help them anyway

Tell them tough luck

Blow up canada

Home Security Final Exam

The 'Home Security Final Exam' assesses skills in handling various call scenarios in a home security context. It focuses on correctly categorizing calls based on customer requests and situations, enhancing effective communication...

Questions: 64 | Attempts: 86 | Last updated: Nov 28, 2023

Sample Question
You answer the call as scripted and you hear an answering machine on the other end. How should you disposition the call?

Answering Machine

Agent

Callback

DISC

DNC

LANG

Check Your Customer Service Knowledge With This Quiz

Check your customer service knowledge with this quiz

Enhance your customer service skills with this engaging quiz. Assess your knowledge on company operations, professional conduct, handling phone calls, and managing customer interactions. Ideal for those looking to improve client...

Questions: 12 | Attempts: 344 | Last updated: Oct 4, 2024

Sample Question
As an employee in customer service, how would you learn your business? Check all that apply.

Learn about your entire company operation.

Learn only those products and services that are related to your job.

Learn about the offerings of your competitors.

Hold For Payment Quiz

The 'Hold For Payment Quiz' assesses knowledge on setting up installation dates, handling customer information, and managing payment holds in a business context. It focuses on processing steps, verifying critical data, and...

Questions: 12 | Attempts: 174 | Last updated: Mar 21, 2023

Sample Question
Installation dates are automatically set up when?

A. ASAP

B. Whenever customer wants

C. Whatever is available

D. 3 days after payment is taken

Hospitality Quiz! Trivia Questions Test

Below is a hospitality quiz. Hospitality is the connection between a visitor and a host. It involves the host treating the visitor with kindness, including the gathering and amusement of visitors, guests, or outsiders. A...

Questions: 6 | Attempts: 1436 | Last updated: Mar 22, 2023

Sample Question
Residents of rural settlements are more likely than residents of urban settlements to work in

Agriculture.

Manufacturing.

Services.

Education.

Cities.

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