Customer Service Quizzes & Trivia
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Customer service representatives are tasked with helping out clients when they have issues regarding a good or service. This means that you need to have adequate knowledge about what the business you work for offers and policy...
Questions: 34 | Attempts: 53 | Last updated: Mar 26, 2020
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Sample QuestionAZ Connect: What can you find on the Employee Resources/Rules sub-tab on AZ Connect?
Please answer the questions on "Service After the Sale".
Questions: 17 | Attempts: 52 | Last updated: Jan 28, 2013
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Sample QuestionIn Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
Questions: 10 | Attempts: 50 | Last updated: Feb 18, 2013
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Sample QuestionWhat are the new features of PDF Professional 8? Select all that applies:
Questions: 10 | Attempts: 50 | Last updated: Jan 16, 2013
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Sample QuestionA customer calls in who cannot connect to the internet and is getting a "Page cannot be displayed" error in Internet Explorer. After fully validating the customer, you confirm that there is no NOC alert posted for her area, and that her television is working (she does not have phone). When you ask about lights on her modem, she indicates that all four lights are on at the moment. SMP is showing a valid IP address, and when you confirm what the customer is seeing, she is showing a 192 based IP.Seeing as the customer is behind a Netgear Wireless router, you have her power cycle the router. After doing this, the customer is still unable to get online.You ask the customer to bypass the router and upon doing so, connectivity is restored.What is the next step?
A quiz over customer service concepts and ideas.
Questions: 10 | Attempts: 48 | Last updated: Oct 8, 2014
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Sample QuestionWhat are the key reasons for customer dissatisfaction?
Questions: 19 | Attempts: 46 | Last updated: Oct 5, 2020
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Sample QuestionA complaining customer is:
Interesting Facts You Must Know About Customer Service! In a business setting, it is important to ensure that you satisfy the needs and wants of your clients with the product or services you are offering, and one of the ways to...
Questions: 8 | Attempts: 43 | Last updated: Oct 17, 2019
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Sample Question"Every contact we have with a customer influences whether or not they'll ____________. We have to be great every time or we'll lose them."
Knowledge check for the customer service representatives.
Questions: 15 | Attempts: 38 | Last updated: Nov 28, 2018
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Sample QuestionWhat are the 5 drugs tested for, on the DOT panel?
Questions: 12 | Attempts: 37 | Last updated: Jun 20, 2018
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Sample QuestionAs an employee in customer service, how would you learn your business? Check all that apply.
To test an individuals knowledge on how to provide best customer service over the phone.
Questions: 10 | Attempts: 36 | Last updated: Apr 28, 2014
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Sample QuestionTo develop rapport over the phone you should do the following:
Questions: 31 | Attempts: 36 | Last updated: Sep 14, 2020
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Sample QuestionMaster Data, including Customer and Material Records, are changed on a daily basis and everyone has access to make changes to it.
Questions: 69 | Attempts: 35 | Last updated: Oct 7, 2020
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Sample QuestionCustomer loyalty is an emotional tie of trust.
Assessment of customer service
Questions: 3 | Attempts: 34 | Last updated: Jan 29, 2013
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Sample QuestionHit the customer
Questions: 20 | Attempts: 33 | Last updated: May 18, 2016
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Sample QuestionWhat is the opposite of reactive customer service?
Test your knowledge
Questions: 5 | Attempts: 33 | Last updated: May 28, 2013
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Sample QuestionA complaining customer is:
Find out what you need to fix in your service skills.
Questions: 4 | Attempts: 32 | Last updated: Jan 9, 2013
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Sample QuestionYou and the customer are in an argument. Who is right.
Questions: 25 | Attempts: 31 | Last updated: Feb 25, 2016
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Sample QuestionWhat is ISO?
Questions for this assessment are derived from live calls in Academy Bay which may now serve as a review and/ or learning opportunities for the group.
Questions: 10 | Attempts: 31 | Last updated: Aug 12, 2014
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Sample QuestionYour customer wants a blackout roller shade for his bedroom, but refuses to do an outside mount to reduce light gaps. What product would you recommend?
Questions: 32 | Attempts: 31 | Last updated: Jan 29, 2013
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Sample QuestionWho are the most important people working in any organization that claims to focus on it's customers?
Understanding your Role in GNC HQ Customer Service Department. You will need an 80% to pass this Quiz! Good Luck!!
Questions: 5 | Attempts: 31 | Last updated: Jan 4, 2013
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Sample QuestionCare for the Customers, means
Questions: 7 | Attempts: 29 | Last updated: Jan 22, 2015
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Sample QuestionWhen is it acceptable to call in a PO without creating a PO in Syteline
Questions: 20 | Attempts: 29 | Last updated: Feb 4, 2013
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Sample QuestionDespite all the information you’ve given your client, he has his mind set on a mediocre plan/product/strategy. He is happy about finally having made a decision, wants to finalize, and makes a point telling you not to try talking him out of it. You think he is making a mistake but even your manager says you should let it go. How do you deal with the situation?
Questions: 40 | Attempts: 27 | Last updated: Oct 3, 2014
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Sample QuestionIn RentalMan, what function key is used to go to the Customer Master Maintenance screen?
This assessment will help gauge your Customer Service Representative knowledge skill level.
Questions: 20 | Attempts: 26 | Last updated: Jan 9, 2013
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Sample QuestionWhat five pieces of information must you have from your customer (at a minimum) to create a Customer Information File for a Primary relationship on an account?
Review quiz for the Customer Service and Negotiation Training.
Questions: 10 | Attempts: 25 | Last updated: Jan 11, 2013
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Sample QuestionWhat is the definition of Negotiation?
