Customer Service Quizzes & Trivia
Please answer the questions on "Service After the Sale".
Questions: 17 | Attempts: 361 | Last updated: Mar 20, 2022
Sample QuestionIn Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
Unit 1 Understand the principles of customer service
Questions: 10 | Attempts: 158 | Last updated: Mar 20, 2022
Sample QuestionCustomer Service is...
Below is an International Card Services Customer Service Trivia Quiz. A holder with this card can get access to a lot of services, and this also means that the user may have a lot of issues that one may have that need fixing. In...
Questions: 10 | Attempts: 245 | Last updated: Mar 21, 2022
Sample QuestionWhen should a customer receive credit for a service-related issue? Please detail the information required in the problem description of the service order.
What's Current In Customer Service? It is very important for one to be up to date with the going on in their field as they ensure to give their clients up to date information as well as solutions to some problems that face...
Questions: 10 | Attempts: 128 | Last updated: Mar 21, 2022
Sample QuestionA customer from Oklahoma had an order with a total of $56.98, $4.95 of that was for shipping. They used the coupon offer TTR-098 but would like to use the coupon $10 off $50 or more instead. This is a customer who has placed many orders with the company, and as a courtesy, you have decided to offer the customer the difference between the two offers. What would be the difference to credit the customer between these two offers?
Do you realize what it takes to be involved in customer service? Do you think you could pass this quiz? Customer service is the relationship between the consumer of a product and the company that sells it. Its main ambition is...
Questions: 11 | Attempts: 131 | Last updated: Mar 21, 2022
Sample QuestionCustomers or Residents are more easily satisfied if their expectations are effectively managed.
Questions: 10 | Attempts: 76 | Last updated: Mar 21, 2022
Sample QuestionAfter your phone call, you need to email [email protected] to update a product on the website. What do you do with your MaxAgent?
Question geared toward the NRF exam
Questions: 26 | Attempts: 308 | Last updated: Mar 22, 2022
Sample QuestionAn associate has just spent 30 minutes showing a customer the features of a handheld computer. The customer says, “I can get this for a lot less over the Internet. Your prices are outrageous!” Which of these is the associate’s most professional response to the customer’s remark:
A pre assessment to measure partipants readiness to take the National Retail Federation Customer Service Certification
Questions: 28 | Attempts: 128 | Last updated: Mar 21, 2022
Sample QuestionWhat is the first thing that you should do when making eye contact with a customer?
Have you ever dealt with customer service problems? Customer service jobs can be challenging, especially if you are trying to please the customer or go the extra mile to fix something. This quiz presents common customer service...
Questions: 8 | Attempts: 269 | Last updated: Mar 20, 2022
Sample QuestionA customer calls and would like to add an item to their order that was just placed minutes ago. You look at the order the status is already in printed picking. What do you do?
Questions: 8 | Attempts: 119 | Last updated: Mar 20, 2022
Sample QuestionStudies have shown that _____% of communication is non-verbal?
Questions: 10 | Attempts: 910 | Last updated: Mar 21, 2022
Sample QuestionWhat are the key reasons for customer dissatisfaction?
Dear Team member , You are requetsed to take the below Customer Service quiz within a time frame of 15 minutes . Good Luck ! Regards, Q & Training Unit
Questions: 12 | Attempts: 593 | Last updated: Mar 22, 2022
Sample QuestionCustomers are more easily satisfied if their expectations are effectively managed ?
Questions: 8 | Attempts: 2613 | Last updated: Mar 21, 2022
Sample QuestionA customer on a Premium Belief Plan recently lost their phone. They want to suspend the line but wait to complete the Phone Replacement in case they find the phone. You:
Take up this customer service skills test questions and answers and improve your hiring chances. Also, it would test your knowledge whether you know the basics of customer service or not. Customer service is the support and...
Questions: 10 | Attempts: 22158 | Last updated: Apr 6, 2022
Sample QuestionA complaining customer is...?
Are you familiar with customer service and training? Customer service training aims to teach and support the employees. The employer shows the employee what they must know to improve customer satisfaction. It involves teaching...
Questions: 11 | Attempts: 70 | Last updated: Mar 22, 2022
Sample QuestionCustomer Service is the ability to avoid service or product in a way that has been promised.
Questions: 10 | Attempts: 53 | Last updated: Mar 20, 2022
Sample QuestionA customer calls in who cannot connect to the internet and is getting a "Page cannot be displayed" error in Internet Explorer. After fully validating the customer, you confirm that there is no NOC alert posted for her area, and that her television is working (she does not have phone). When you ask about lights on her modem, she indicates that all four lights are on at the moment. SMP is showing a valid IP address, and when you confirm what the customer is seeing, she is showing a 192 based IP.Seeing as the customer is behind a Netgear Wireless router, you have her power cycle the router. After doing this, the customer is still unable to get online.You ask the customer to bypass the router and upon doing so, connectivity is restored.What is the next step?
Did you know that there is a particular art to good customer service? It takes a certain kind of person to be able to deal with the public. This quiz will show you that you should know how to handle an angry customer, how to...
Questions: 9 | Attempts: 2363 | Last updated: Mar 21, 2022
Sample QuestionA patient calls your facility for the results of his blood test. He is angry because no one has called him with the results. You do not have his results. His blood was drawn two days ago. Results from this test are usually not available for five to seven days. Which of the following initial responses shows excellent customer service?
Review quiz for the Customer Service and Negotiation Training.
Questions: 10 | Attempts: 48 | Last updated: Mar 17, 2022
Sample QuestionWhat is the definition of Negotiation?
For one to work in customer service, they have to have a lot of patience and know-how to talk to a client. How long have you been a customer service attendant? Take up the customer service questions, and answers test below and...
Questions: 15 | Attempts: 70591 | Last updated: Mar 22, 2022
Sample QuestionA customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would be best for you to do which of the following?
This assessment will help gauge your Customer Service Representative knowledge skill level.
Questions: 20 | Attempts: 147 | Last updated: Mar 20, 2022
Sample QuestionWhat five pieces of information must you have from your customer (at a minimum) to create a Customer Information File for a Primary relationship on an account?
Please note that your information will be sent to the employer based upon your compatibility with the employer's specific hiring criteria. The questions for this employer were drafted by the employer and that employer is...
Questions: 24 | Attempts: 2718 | Last updated: Mar 20, 2022
Sample QuestionWhen I see a customer in the store, I am most likely to:
In a nutshell, The Telegroup company offers services such as consulting, design and engineering of different sectors such as telecommunications and IT. Have you interacted with them on some concerns? Their customer service is...
Questions: 25 | Attempts: 474 | Last updated: Mar 22, 2022
Sample Question1. Despite all the information you've given your client, he has his mind set on a mediocre plan/product/strategy. He is happy about having finally made a decision, wants to finalize, and makes a point of telling you not to try talking him out of it. You think he is making a mistake but even your manager says you should let it go. How do you deal with the situation?
Scientists say that putting your brain to work more regularly allows it to grow. Everyone wants to be smart and to have a high IQ. The following quiz tests on IQ and logic through answering the simple questions...
Questions: 19 | Attempts: 391 | Last updated: Mar 20, 2022
Sample QuestionLook at this series:2,4,6,8,10,...What number should come next?
To practice completing questions on Service Operations
Questions: 20 | Attempts: 3533 | Last updated: Mar 22, 2022
Sample QuestionWhich incidents should be logged by the Service Desk?
Understanding your Role in GNC HQ Customer Service Department. You will need an 80% to pass this Quiz! Good Luck!!
Questions: 5 | Attempts: 37 | Last updated: Mar 21, 2022
Sample QuestionCare for the Customers, means