Customer Service Quizzes & Trivia
To test an individuals knowledge on how to provide best customer service over the phone.
Questions: 10 | Attempts: 36 | Last updated: Apr 28, 2014
Sample QuestionTo develop rapport over the phone you should do the following:
Quiz to be taken after viewing the "How to Provide Ecellent Customer Service" tutorial.
Questions: 9 | Attempts: 36 | Last updated: Jan 28, 2013
Sample QuestionWhat should you do if you encounter someone viewing pornography in the Library?
Assessment of customer service
Questions: 3 | Attempts: 34 | Last updated: Jan 29, 2013
Sample QuestionHit the customer
Questions: 20 | Attempts: 33 | Last updated: May 18, 2016
Sample QuestionWhat is the opposite of reactive customer service?
Test your knowledge
Questions: 5 | Attempts: 33 | Last updated: May 28, 2013
Sample QuestionA complaining customer is:
Find out what you need to fix in your service skills.
Questions: 4 | Attempts: 32 | Last updated: Jan 9, 2013
Sample QuestionYou and the customer are in an argument. Who is right.
Questions: 25 | Attempts: 31 | Last updated: Feb 25, 2016
Sample QuestionWhat is ISO?
Questions for this assessment are derived from live calls in Academy Bay which may now serve as a review and/ or learning opportunities for the group.
Questions: 10 | Attempts: 31 | Last updated: Aug 12, 2014
Sample QuestionYour customer wants a blackout roller shade for his bedroom, but refuses to do an outside mount to reduce light gaps. What product would you recommend?
The goal of the assessment is to confirm your understanding of concepts associated with the training course. The assessment will also verify that you can accurately perform key SAP transactions for tasks in the process. This is...
Questions: 31 | Attempts: 31 | Last updated: Feb 11, 2013
Sample QuestionMaster Data, including Customer and Material Records, are changed on a daily basis and everyone has access to make changes to it.
Questions: 32 | Attempts: 31 | Last updated: Jan 29, 2013
Sample QuestionWho are the most important people working in any organization that claims to focus on it's customers?
Understanding your Role in GNC HQ Customer Service Department. You will need an 80% to pass this Quiz! Good Luck!!
Questions: 5 | Attempts: 31 | Last updated: Jan 4, 2013
Sample QuestionCare for the Customers, means
Type description here
Questions: 7 | Attempts: 29 | Last updated: Jan 22, 2015
Sample QuestionWhen is it acceptable to call in a PO without creating a PO in Syteline
Questions: 20 | Attempts: 29 | Last updated: Feb 4, 2013
Sample QuestionDespite all the information you’ve given your client, he has his mind set on a mediocre plan/product/strategy. He is happy about finally having made a decision, wants to finalize, and makes a point telling you not to try talking him out of it. You think he is making a mistake but even your manager says you should let it go. How do you deal with the situation?
Questions: 40 | Attempts: 27 | Last updated: Oct 3, 2014
Sample QuestionIn RentalMan, what function key is used to go to the Customer Master Maintenance screen?
Are You A Service Ace? Take this Quiz and See! Test your customer service knowledge and learn how to be a service ace by picking the correct answer to each of these 10 questions.
Questions: 10 | Attempts: 27 | Last updated: Jun 26, 2012
Sample QuestionA complaining customer is:
Issues that may arise in Customer Service
Questions: 8 | Attempts: 26 | Last updated: Jan 23, 2013
Sample QuestionA customer calls and would like to add an item to their order that was just placed minutes ago. You look at the order the status is already in printed picking. What do you do?
This assessment will help gauge your Customer Service Representative knowledge skill level.
Questions: 20 | Attempts: 26 | Last updated: Jan 9, 2013
Sample QuestionWhat five pieces of information must you have from your customer (at a minimum) to create a Customer Information File for a Primary relationship on an account?
Review quiz for the Customer Service and Negotiation Training.
Questions: 10 | Attempts: 25 | Last updated: Jan 11, 2013
Sample QuestionWhat is the definition of Negotiation?
This quiz measures the quiz taker's ability to respond to bank customers' expectations, to communicate with them effectively, to explain the banking rules, products, and services, and to manage difficult customers...
Questions: 14 | Attempts: 23 | Last updated: Feb 18, 2013
Sample QuestionWhat are the four elements of a professional appearance?
Dear TeamPlease read the questions carefully before you answer. You my select/ tick more than one option for answering the questions if you find appropriate.You need to complete the 25 questions in 25 mins.Good LuckQuiz Master
Questions: 24 | Attempts: 23 | Last updated: Dec 31, 2012
Sample QuestionThe Inventory/ MIS Report/ Stock Status Query is available both in Text and Graphics mode, in FACT.
Questions: 11 | Attempts: 22 | Last updated: Feb 23, 2015
Sample QuestionCustomer wanted to set up Date of Installation, you attempted to spark one of scheduling agent. You have learned scheduling agent is not avaiable since agent is on lunch break.
This quick quiz is designed to test your knowledge on good customer service and see where improvements may need to be made or a quick refresher. It is designed to help you!
Questions: 10 | Attempts: 22 | Last updated: Feb 20, 2013
Sample QuestionWhich of these is the first thing you should do as a customer walks through the door?
Training Quiz 1 - Customer Service
Questions: 5 | Attempts: 21 | Last updated: Feb 21, 2013
Sample QuestionWhat are the 4 components of superior customer service? (check the 4 that apply)
Dear Colleague,Welcome to the 'GCS IT Quiz'! There are 10 multiple choice questions and it is a mandatory requirement to answer all the 10 questions to complete the quiz. Minimum passing...
Questions: 10 | Attempts: 20 | Last updated: Jul 30, 2015
Sample QuestionSLA for answering calls received by GCS IT ?
Dear Colleague,Welcome to the 'GCS Contact Centre Quiz'! There are 10 multiple choice questions and it is a mandatory requirement to answer all the 10 questions to complete the quiz....
Questions: 10 | Attempts: 19 | Last updated: Jul 30, 2015
Sample QuestionWhich of the below type of feedback has an SLA of closure within 72 HRS ?