Employees who don't listen to what the customer is saying.
Employees who ignore customers completely.
Employees who don't follow up or follow through.
Employees who ask too many questions.
Greet the customer, and give your name.
Make eye contact and smile to show your positive attitude.
Ask the customer to wait so that you may finish a conversation with a co-worker.
Learn about your entire company operation.
Learn only those products and services that are related to your job.
Learn about the offerings of your competitors.
Wait for them to ask someone else
Ask them what the problem is
Tell them to come back later
Ask a colleague or supervisor
Tell them you do not know the answer
Uniform and hygiene
Telling customers you don't know the answer to their question
Ignor the customer
Chat to colleagues all the time
Asking questions all the time
May I help you?
What are you looking for today?
Did you find everything your were looking for today?
Are you crazy?
Giving the customer what they ask for.
Listening to your customer and showing you care.
Enforcing the rules.
Tell the customer you can't help them, it sounds way too complicated.
Before offering a solution, repeat back to the customer what they have said to make sure the customer knows you have understood. Then even if you can't help, they will know you took the time to listen to them.
Interrupt the customer to offer a solution to their query, they are taking too long!
You value their custom.
You are too busy to help them.
Your company has lots of business, so you must be giving good customer service.
The employee who resolves their problem most quickly.
The most knowledgeable employee.
The employee who listens and shows they understand the customer's query and cares about resolving it.
Ask if you can help.
Always the customer.
Defend your or the companies actions.
Tell the customer it wasn't your fault.
Pick it up, it would create a bad impression to customers.
Leave it, it's the cleaners job.
It's outside, it doesn't matter.
Let them carry on, the customer might feel sorry for you and leave a tip.
Say nothing, you don't like the Team Supervisor either.
Take them to one side away from the customer and politely ask them to stop.