Customer Service Quiz #3

10 Questions | Total Attempts: 4612

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Customer Service Quizzes & Trivia

Customer care skills.


Questions and Answers
  • 1. 
    • A. 

      Because it will make you feel better

    • B. 

      Because the person on the other end of the line can tell that you are smiling

    • C. 

      Because it will relax the muscles in your face

    • D. 

      Because smiling is fun

    • E. 

      Because you are having a bad day

  • 2. 
  • 3. 
    You should greet and say the company's name when you answer the phone
    • A. 

      True

    • B. 

      False

  • 4. 
    You should tell the customer if he/she is at fault
    • A. 

      True

    • B. 

      False

  • 5. 
    Argue with the customer. Stand for your right.
    • A. 

      True

    • B. 

      False

  • 6. 
    Apologize to the customer even if the fault was done by another staff.
    • A. 

      True

    • B. 

      False

  • 7. 
    Feedback by clients or customers is not important.
    • A. 

      True

    • B. 

      False

  • 8. 
    We must put ourselves in the customers' shoes if they lodge a complaint.
    • A. 

      True

    • B. 

      False

  • 9. 
    Repeat customer's complaint after they have said it to be sure.
    • A. 

      True

    • B. 

      False

  • 10. 
    Your attire matters when dealing face to face with customers.
    • A. 

      True

    • B. 

      False