The Ultimate Customer Service Quiz

12 Questions | By Bashy2003 | Updated: May 8, 2023 | Attempts: 8794

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The Ultimate Customer Service Quiz - Quiz

Are you a customer support pro? Do you know basic customer service skills? Check out this ultimate customer service quiz and test your customer support strategies. Customer support is basically support or assistance that any company provides its customers who buy or use its products or services. It is essential in marketing because providing excellent customer service can help you to improve your marketing and sales opportunities. There are certain characteristics that make someone a good customer care executive. Do you have those qualities? This quiz will help you to know about that. Let's begin it, then!

Questions and Answers

1.

Why should you smile every time you answer a phone call?
- A.
  
  Because it will make you feel better
- B.
  
  Because the person on the other end of the line can tell that you are smiling
- C.
  
  Because it will relax the muscles in your face
- D.
  
  Because smiling is fun
2.

You should greet and say the company's name when you answer the phone.
- A.
  
  True
- B.
  
  False
3.

You should tell the customer if they are at fault.
- A.
  
  True
- B.
  
  False
4.

Argue with the customer. Stand for your right.
- A.
  
  True
- B.
  
  False
5.

Apologize to the customer even if the fault was done by another staff.
- A.
  
  True
- B.
  
  False
6.

Feedback from clients or customers is not important.
- A.
  
  True
- B.
  
  False
7.

We must put ourselves in the customers' shoes if they lodge a complaint.
- A.
  
  True
- B.
  
  False
8.

Repeat the customer's complaint after they have said it to be sure.
- A.
  
  True
- B.
  
  False
9.

Your attire matters when dealing face-to-face with customers.
- A.
  
  True
- B.
  
  False
10.

A complaining customer is always
- A.
  
  Wrong
- B.
  
  Right
- C.
  
  Both A and B
- D.
  
  A customer.
11.

What does CRM stand for?
- A.
  
  Client Relationship Management
- B.
  
  Customer Relationship Management
- C.
  
  Customer Retail Management
- D.
  
  Customer Relationship Meeting
12.

Most complaining customers get calm down if you offer them a sincere apology.
- A.
  
  It's true in a few cases.
- B.
  
  It is false for every case as, it's impossible to calm down an angry customer.