2T251 Volume 3 (CDC)

106 Questions | Total Attempts: 1115

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Volume Quizzes & Trivia

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Questions and Answers
  • 1. 
    What are the two types of customers?
    • A. 

      Internal and external.

    • B. 

      Proximal and distant.

    • C. 

      Verbal and nonverbal.

    • D. 

      Outbound and inbound.

  • 2. 
    Which communication skill is one of the most difficult and neglected skills when communicating with people?
    • A. 

      Displaying proper telephone etiquette.

    • B. 

      Enunciating your words.

    • C. 

      Making eye contact.

    • D. 

      Listening.

  • 3. 
    What can you do for your passengers to show you were listening and make sure you understood what they said to you?
    • A. 

      Communicate verbally.

    • B. 

      Paraphrase what they said.

    • C. 

      Plan what you are going to say next.

    • D. 

      Brief them on what will happen next.

  • 4. 
    How often should you check back with a customer after placing them on hold?
    • A. 

      30 seconds to one minute.

    • B. 

      Two or three minutes.

    • C. 

      Four to five minutes.

    • D. 

      Five to six minutes.

  • 5. 
    What term is used to describe understanding the situation from the customer’s perspective?
    • A. 

      Accountability.

    • B. 

      Reliability.

    • C. 

      Feedback.

    • D. 

      Empathy.

  • 6. 
    Which should you not do when dealing with an angry passenger?
    • A. 

      Move them to another area so other passengers can be processed.

    • B. 

      Ask your supervisor for help if you need it.

    • C. 

      Remain calm and professional.

    • D. 

      Take their anger personally.

  • 7. 
    The Air Mobility Command (AMC) Form 253 and AMC IMT 19 are used for passengers to
    • A. 

      Clear customs while traveling from overseas to the Continental United States (CONUS).

    • B. 

      Comment on the service received while traveling within AMC.

    • C. 

      Obtain border clearance requirements while traveling overseas.

    • D. 

      Sign up on the space-available register.

  • 8. 
    What is the first step in briefing passengers?
    • A. 

      Ensure they have all been downloaded from the aircraft and have secured all of their hand-carried items.

    • B. 

      Prepare so you know exactly which information you need to brief them about the subject.

    • C. 

      Ask to see their travel documents.

    • D. 

      Ask if they have any questions.

  • 9. 
    When briefing passengers, if they have questions and you do not know the answer, what should you do?
    • A. 

      After attempting to look up the information, give your best educated guess.

    • B. 

      Refer them to the regulation that governs their travel.

    • C. 

      Provide them with the passenger terminal website.

    • D. 

      Seek help from your supervisor.

  • 10. 
    After checking passengers’ border clearance and travel authorization documents for validity, currency, and completeness, what should you do if you discover items that need correction?
    • A. 

      Have them fax the documents to customs and border clearance officials in their destination country.

    • B. 

      Refer them to the Foreign Clearance Guide (FCG) for further information about travel restrictions.

    • C. 

      Brief them on what needs correction, where they go to get the corrections, and how to get there.

    • D. 

      Have them place their name on the applicable standby register for travel up to five destinations.

  • 11. 
    When making a flight information announcement about a departing flight that has been delayed, you should update passengers every
    • A. 

      5 minutes.

    • B. 

      10 minutes.

    • C. 

      15 minutes.

    • D. 

      20 minutes.

  • 12. 
    When making a roll call announcement, which information should you give passengers first?
    • A. 

      Your rank, name, mission number, and destination of the flight.

    • B. 

      Operational details about the flight that may make them uncomfortable.

    • C. 

      To be travel ready and let them know when you change space-available categories.

    • D. 

      A brief explanation of the roll call process to include categories and date and time of sign-up.

  • 13. 
    Which item is not needed when determining if a passenger is eligible to travel?
    • A. 

      Travel category and supporting documents.

    • B. 

      Travel restrictions clearances.

    • C. 

      Baggage allowances.

    • D. 

      Proper identification.

  • 14. 
    When checking the travel category to determine travel eligibility, one-way dependents and family members are authorized to travel in space-required status is when they are
    • A. 

      Participating in school activities during the school year.

    • B. 

      Traveling on temporary duty accompanied by the sponsor.

    • C. 

      Unaccompanied on ordinary leave or traveling accompanied.

    • D. 

      Issued official travel orders under emergency leave conditions.

  • 15. 
    When verifying transportation authorizations for space-required passengers, what information should you check against the passenger’s identification (ID) card if they are traveling on permanent change of station (PCS) orders?
    • A. 

      Name, grade, and solicit social security number.

    • B. 

      Unit, major command, and unit address.

    • C. 

      Dependent travel authorization and priority of travel.

    • D. 

      Signature of the unit commander and clear text address.

  • 16. 
    When verifying transportation authorizations for space-required passengers, which two items are important to verify for Transportation Working Capital Fund (TWCF) purposes?
    • A. 

      Commander’s signature transportation control number (TCN).

    • B. 

      Customer identification code (CIC) and an authorizing official’s signature.

    • C. 

      Government bill of lading (GBL) number and deployment manager’s signature.

    • D. 

      Transportation training line number (TLN) and the transportation officer’s signature.

  • 17. 
    After determining travel eligibility for space-required passengers, to check travel clearances, you must determine if the passenger is eligible to travel to the destination by checking the required documents such as passports, visas, and immunization records for
    • A. 

      Tendency, ingenuity, and deftness.

    • B. 

      Suitability, reliability, and proficiency.

    • C. 

      Capacity, presence, creativity, and ineffectiveness.

    • D. 

      Presence, currency, accuracy, and completeness.

  • 18. 
    During the task of determining eligibility for space-available travel, which continental United States (CONUS) or overseas travel options may a dependent of a military member use during emergency leave unfunded travel when accompanied by his or her sponsor?
    • A. 

       CONUS to CONUS.

    • B. 

      CONUS to overseas.

    • C. 

      Overseas to overseas.

    • D. 

      Overseas to CONUS.

  • 19. 
    During the task of determining eligibility for space-available travel, under which travel category may Uniformed Services members travel while on permissive temporary duty (TDY) orders for house hunting?
    • A. 

      Category I

    • B. 

      Category II

    • C. 

      Category III.

    • D. 

      Category IV.

  • 20. 
    During the task of determining eligibility for space-available travel, a retired Uniformed Services member may travel under
    • A. 

      Category II.

    • B. 

      Category IV.

    • C. 

      Category VI.

    • D. 

      Category VIII.

  • 21. 
    A passenger can be categorized as a Blue Bark passenger when the passenger is
    • A. 

      A dependent whose sponsor is missing in action or a prisoner of war.

    • B. 

      Traveling in conjunction with the death of a family member.

    • C. 

      Either a senior officer or senior public official.

    • D. 

      Onboard an aircraft but not on the manifest.

  • 22. 
    When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, handle him or her as you would
    • A. 

      A distinguished visitor.

    • B. 

      A Phoenix Raven passenger.

    • C. 

      A disabled passenger.

    • D. 

      An AMC mission mobility observer (MMO).

  • 23. 
    If a mission essential ground personnel (MEGP) passenger wants to travel on a specific mission that departs at 0800 Greenwich Mean Time (GMT), when is the latest time the MEGP can notify the Air Terminal Operations Center (ATOC) of that intention?
    • A. 

      0700 GMT.

    • B. 

      0600 GMT

    • C. 

      0500 GMT

    • D. 

      0400 GMT.

  • 24. 
    When a passenger registers for space-required travel, after you collect two copies of the passenger’s orders and before you enter the passenger into the backlog, you must write in the remarks section on the passenger’s orders the passenger’s
    • A. 

      Social security number and number of dependents traveling.

    • B. 

      Date and time of sign-up.

    • C. 

      Required arrival date.

    • D. 

      Destinations.

  • 25. 
    Before space-available passengers can be entered into the space-available register, which form must they complete?
    • A. 

      DD Form 988.

    • B. 

      AMC Form 35.

    • C. 

      DD Form 1610.

    • D. 

      AMC Form 140.

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