2T251 Volume 3 (CDC)

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1/106 Questions

What is the first step in briefing passengers?
- Ensure they have all been downloaded from the aircraft and have secured all of their hand-carried items.
- Prepare so you know exactly which information you need to brief them about the subject.
- Ask to see their travel documents.
- Ask if they have any questions.

About This Quiz

This quiz titled '2T251 Volume 3 (CDC)' assesses key customer service skills, focusing on internal and external customer types, listening, empathy, and handling of passenger complaints. It is designed to enhance understanding and application of effective communication techniques in customer interactions.

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2.

The Global Air Transportation Execution System (GATES) allows users to
- Prepare commercial bills of lading.
- Create airlift schedules and mission numbers.
- Process, manifest, and track passengers and cargo.
- Issue command and control (C2) responsibilities to work centers.
Correct Answer

A. Process, manifest, and track passengers and cargo.

Explanation

The Global Air Transportation Execution System (GATES) is a system that enables users to process, manifest, and track passengers and cargo. This means that it allows users to handle the necessary paperwork and documentation for passengers and cargo, as well as keep track of their movement and status throughout the transportation process. This functionality is essential for efficient and organized air transportation operations.

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3.

The allowable weight an aircraft can carry is called the
- Leading edge of mean aerodynamic chord (LEMAC).
- Mean aerodynamic chord (MAC).
- Reference datum line (RDL).
- Allowable cabin load (ACL).
Correct Answer

A. Allowable cabin load (ACL).

Explanation

The correct answer is "allowable cabin load (ACL)." This refers to the maximum weight that an aircraft is permitted to carry in its cabin. It includes the weight of passengers, cargo, and any other items that are being transported. The ACL is determined by factors such as the size and strength of the aircraft's structure, as well as any restrictions imposed by regulatory authorities. It is important for aircraft operators to adhere to the ACL to ensure the safety and performance of the aircraft during flight.

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4.

When briefing passengers, if they have questions and you do not know the answer, what should you do?
- After attempting to look up the information, give your best educated guess.
- Refer them to the regulation that governs their travel.
- Provide them with the passenger terminal website.
- Seek help from your supervisor.
Correct Answer

A. Seek help from your supervisor.

Explanation

When briefing passengers and faced with questions that you do not know the answer to, the best course of action is to seek help from your supervisor. They are likely to have more experience and knowledge in dealing with passenger inquiries and can provide accurate and reliable information. This ensures that the passengers receive the correct information and helps to maintain a high level of customer service.

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5.

When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, handle him or her as you would
- A distinguished visitor.
- A Phoenix Raven passenger.
- A disabled passenger.
- An AMC mission mobility observer (MMO).
Correct Answer

A. A disabled passenger.

Explanation

The correct answer is a disabled passenger. When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, they are considered disabled as they require special accommodations due to their size. This could include providing additional seating or restraints to ensure their safety during the flight.

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6.

When loadmasters sign the hazardous brief sheet, below their signature they must legibly print
- Their unit.
- Their name.
- The mission number.
- The certification statement in full.
Correct Answer

A. Their name.

Explanation

Loadmasters are required to sign the hazardous brief sheet, indicating their understanding and acceptance of the information provided. Below their signature, they must legibly print their name. This is necessary to ensure proper identification and accountability of the loadmasters. The unit, mission number, and certification statement may also be important details, but the question specifically asks for the information that must be printed below the signature, which is the loadmaster's name.

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7.

What must remain the highest priority when load planning cargo?
- Ease of offload at the downline station.
- Ease of at the station.
- Loadmaster preference.
- Safety of flight.
Correct Answer

A. Safety of flight.

Explanation

The highest priority when load planning cargo must be the safety of flight. This means ensuring that the cargo is properly loaded and secured to prevent any potential hazards or risks during the flight. Safety considerations include distributing the weight evenly, securing the cargo to prevent shifting or movement, and ensuring that the aircraft's center of gravity remains within acceptable limits. While ease of offload at the downline station and loadmaster preference may be important factors to consider, they should not take precedence over the safety of the flight.

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8.

What term is used to describe understanding the situation from the customer’s perspective?
- Accountability.
- Reliability.
- Feedback.
- Empathy.
Correct Answer

A. Empathy.

Explanation

Empathy is the term used to describe understanding the situation from the customer's perspective. It involves putting oneself in the customer's shoes and being able to understand and share their feelings, thoughts, and experiences. Empathy is an important skill in customer service as it allows the service provider to better connect with the customer, address their needs and concerns, and provide a more personalized and satisfactory experience. It helps to build trust, rapport, and loyalty with customers, ultimately leading to improved customer satisfaction and business success.

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9.

Which should you not do when dealing with an angry passenger?
- Move them to another area so other passengers can be processed.
- Ask your supervisor for help if you need it.
- Remain calm and professional.
- Take their anger personally.
Correct Answer

A. Take their anger personally.

Explanation

When dealing with an angry passenger, it is important to remain calm and professional. Taking their anger personally can escalate the situation and make it more difficult to resolve the issue. It is crucial to remember that the anger is not directed towards the individual personally, but rather towards the situation or the company they represent. By not taking their anger personally, the focus can be on addressing their concerns and finding a solution to the problem.

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10.

After checking passengers’ border clearance and travel authorization documents for validity, currency, and completeness, what should you do if you discover items that need correction?
- Have them fax the documents to customs and border clearance officials in their destination country.
- Refer them to the Foreign Clearance Guide (FCG) for further information about travel restrictions.
- Brief them on what needs correction, where they go to get the corrections, and how to get there.
- Have them place their name on the applicable standby register for travel up to five destinations.
Correct Answer

A. Brief them on what needs correction, where they go to get the corrections, and how to get there.

Explanation

If you discover items that need correction in passengers' border clearance and travel authorization documents, the best course of action is to brief them on what needs correction, where they need to go to get the corrections, and how to get there. This ensures that the passengers are informed about the necessary corrections and are directed to the appropriate authorities or locations to make the required changes.

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11.

You are checking in baggage for a passenger traveling on emergency leave, which Air Mobility Command (AMC) baggage tag strap should you attach to that passenger’s bags?
- AMC Form 20–DV.
- AMC Form 20–EL.
- AMC Form 20–OB.
- AMC Form 20S–R.
Correct Answer

A. AMC Form 20–EL.

Explanation

The correct answer is AMC Form 20-EL. This form is specifically for passengers traveling on emergency leave, indicating that they have a special circumstance requiring urgent travel. Attaching the AMC Form 20-EL baggage tag strap ensures that the bags are properly identified and handled according to the passenger's emergency leave status.

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12.

If a shipper has called looking for a shipment when your computers are down, how will you locate the shipment?
- Conduct a physical search of the warehouse and cargo yard.
- Tell the shipper to call back when the computers come back up.
- Call the receiver and ask if he or she has received the shipment.
- Fill out a Standard Form (SF) 361, Transportation Discrepancy Report (TDR).
Correct Answer

A. Conduct a physical search of the warehouse and cargo yard.
13.

What can you do for your passengers to show you were listening and make sure you understood what they said to you?
- Communicate verbally.
- Paraphrase what they said.
- Plan what you are going to say next.
- Brief them on what will happen next.
Correct Answer

A. Paraphrase what they said.

Explanation

Paraphrasing what the passengers said is a way to show that you were listening and understood their message. It involves restating their words in your own words to confirm your understanding. This not only demonstrates active listening but also allows the passengers to clarify any misunderstandings or provide additional information if needed. It helps in building rapport and ensuring effective communication between the driver and passengers.

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14.

A passenger is presenting two pets for travel, but the border clearance documentation for the animals does not meet the requirements. What is your next step?
- Remove the passenger from the space-required register.
- Place the passenger in duty standby status until the pet is travel ready.
- Call the veterinary office and base to make an appointment for the passenger.
- Let the passenger leave the pets behind the counter until she is able to fix the documents.
Correct Answer

A. Place the passenger in duty standby status until the pet is travel ready.

Explanation

When the border clearance documentation for the animals does not meet the requirements, the next step is to place the passenger in duty standby status until the pet is travel ready. This means that the passenger will not be allowed to travel until the necessary documentation is obtained for the pets. This ensures compliance with the regulations and ensures the safety and well-being of the animals during travel.

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15.

If a passenger has just reported a mishandled bag to you but cannot provide the boarding pass or baggage claim checks, what is your next step?
- Cross-reference the passenger manifest to make sure the passenger was manifested on the flight.
- Tell the passenger to report to the baggage service center for mishandled baggage tracer action.
- Report the passenger to the security forces for making a false baggage claim report.
- Process the passenger’s baggage claim without documentation.
Correct Answer

A. Cross-reference the passenger manifest to make sure the passenger was manifested on the flight.

Explanation

If a passenger has reported a mishandled bag but cannot provide the necessary documentation, the next step would be to cross-reference the passenger manifest to verify if the passenger was actually on the flight. This step is important as it helps to confirm the passenger's credibility and ensures that the mishandled bag is indeed associated with the reported flight. This process helps to prevent false claims and ensures that the appropriate actions are taken to resolve the issue.

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16.

Which communication skill is one of the most difficult and neglected skills when communicating with people?
- Displaying proper telephone etiquette.
- Enunciating your words.
- Making eye contact.
- Listening.
Correct Answer

A. Listening.

Explanation

Listening is one of the most difficult and neglected communication skills when interacting with people. Many individuals struggle to truly listen and comprehend what others are saying, as they are often more focused on their own thoughts or preparing their response. This lack of active listening can lead to misunderstandings, miscommunication, and strained relationships. Despite its importance, listening is often undervalued and overlooked in communication, making it a challenging skill to master.

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17.

Which item is not needed when determining if a passenger is eligible to travel?
- Travel category and supporting documents.
- Travel restrictions clearances.
- Baggage allowances.
- Proper identification.
Correct Answer

A. Baggage allowances.

Explanation

When determining if a passenger is eligible to travel, the item that is not needed is baggage allowances. Baggage allowances refer to the specific weight, size, and number of bags that a passenger is allowed to bring on their journey. While important for planning and organizing the trip, it does not directly impact the eligibility of the passenger to travel. Eligibility is determined by factors such as travel category, supporting documents, and proper identification, which are essential for verifying the passenger's authorization and compliance with travel regulations.

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18.

What is the first step when giving a hazardous cargo briefing?
- Signing the brief sheet.
- Briefing the net explosives weight (NEW).
- Preparing yourself by learning about the load.
- Briefing the identification number of all hazards.
Correct Answer

A. Preparing yourself by learning about the load.

Explanation

The first step when giving a hazardous cargo briefing is to prepare yourself by learning about the load. This means gathering information about the specific hazards associated with the cargo, such as its flammability, toxicity, or reactivity. By familiarizing yourself with the characteristics and potential risks of the cargo, you can effectively communicate this information to others and ensure their safety during handling and transportation.

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19.

The maximum payload that can be carried over the most restrictive flight segment of a mission is called the
- Reference datum line (RDL).
- Mean aerodynamic chord (MAC).
- Critical leg allowable cabin load (ACL).
- Leading edge of mean aerodynamic chord (LEMAC).
Correct Answer

A. Critical leg allowable cabin load (ACL).

Explanation

The critical leg allowable cabin load (ACL) refers to the maximum payload that can be carried over the most restrictive flight segment of a mission. This means that during this specific part of the flight, where conditions may be more challenging or limiting, the ACL sets the maximum weight that the cabin can carry. The reference datum line (RDL) is a reference point used for aircraft measurements. The mean aerodynamic chord (MAC) is the average chord length of an aircraft's wing. The leading edge of mean aerodynamic chord (LEMAC) is the front edge of the average chord length of the wing.

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20.

How often should you check back with a customer after placing them on hold?
- 30 seconds to one minute.
- Two or three minutes.
- Four to five minutes.
- Five to six minutes.
Correct Answer

A. Two or three minutes.

Explanation

After placing a customer on hold, it is important to check back with them periodically to ensure they are still on the line and to provide updates on the status of their request. Checking back too frequently may interrupt their wait time and checking back too infrequently may cause frustration. Therefore, checking back with a customer every two or three minutes strikes a balance between providing attentive service and allowing them enough time to wait comfortably.

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21.

After determining travel eligibility for space-required passengers, to check travel clearances, you must determine if the passenger is eligible to travel to the destination by checking the required documents such as passports, visas, and immunization records for
- Tendency, ingenuity, and deftness.
- Suitability, reliability, and proficiency.
- Capacity, presence, creativity, and ineffectiveness.
- Presence, currency, accuracy, and completeness.
Correct Answer

A. Presence, currency, accuracy, and completeness.

Explanation

The correct answer is "presence, currency, accuracy, and completeness." This is because when checking travel clearances, it is important to ensure that the required documents such as passports, visas, and immunization records are present, up-to-date (currency), correct, and complete. These factors determine the eligibility of the passenger to travel to the destination.

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22.

When receiving baggage from a terminating flight in the baggage claim area, if you discover two unclaimed articles 30 minutes after the last passenger has claimed his or her baggage, what is your next step?
- Search the aircraft for the passenger who owns the baggage.
- Turn the articles over to the Traffic Management Flight (TMF).
- Mark them with the mission number and transfer them to the lost and found section.
- Mark them with the mission number, remove all baggage tags, and secure them in a locked area.
Correct Answer

A. Mark them with the mission number and transfer them to the lost and found section.

Explanation

If two unclaimed articles are discovered in the baggage claim area 30 minutes after the last passenger has claimed their baggage, the next step would be to mark them with the mission number and transfer them to the lost and found section. This ensures that the articles are properly documented and stored in a designated area for lost items, allowing the rightful owners to claim them later.

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23.

You are stationed at McChord AFB, WA, and a flight just arrived from Kadena AB, Japan that has unused meals onboard. What must you do with these meals?
- After US Department of Agriculture (USDA) inspection and approval, turn them into the flight kitchen using the AF IMT 3516 or AF IMT 129.
- After USDA inspection and approval, place them in two plastic bags and incinerate or sterilize them at an approved facility.
- After USDA inspection and approval, they are free to consume during one of your breaks.
- Turn them into the flight kitchen using the AF IMT 3516 or AF IMT 129.
Correct Answer

A. After USDA inspection and approval, place them in two plastic bags and incinerate or sterilize them at an approved facility.

Explanation

Unused meals from the flight that arrived from Kadena AB, Japan must be placed in two plastic bags and incinerated or sterilized at an approved facility after USDA inspection and approval. This ensures proper disposal of the meals to prevent any potential health hazards.

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24.

Which part of the mission load report (MLR) lists details on items such as human remains, registered mail, and re-icing and refrigerated shipments?
- Part III: Cargo Breakdown - Special Interest Cargo.
- Part I: Aircraft Information - Payload Summary.
- Part III: Cargo Breakdown - Hazardous Cargo.
- Part V: Fleet Remarks.
Correct Answer

A. Part III: Cargo Breakdown - Special Interest Cargo.

Explanation

The correct answer is Part III: Cargo Breakdown - Special Interest Cargo. This part of the mission load report (MLR) lists details on items such as human remains, registered mail, and re-icing and refrigerated shipments. It specifically focuses on cargo that requires special attention or handling due to its nature or importance.

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25.

When making a roll call announcement, which information should you give passengers first?
- Your rank, name, mission number, and destination of the flight.
- Operational details about the flight that may make them uncomfortable.
- To be travel ready and let them know when you change space-available categories.
- A brief explanation of the roll call process to include categories and date and time of sign-up.
Correct Answer

A. Your rank, name, mission number, and destination of the flight.

Explanation

When making a roll call announcement, it is important to prioritize providing passengers with essential information about the flight. Giving them your rank, name, mission number, and destination of the flight first allows them to quickly identify the person making the announcement and understand the purpose of the roll call. This information is crucial for ensuring a smooth and organized process.

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26.

What must you do before you print and sign your name on the AF IMT 3516, Food Service Inventory Transfer, when picking up meals from the flight kitchen?
- Notify the dispatcher of your start time.
- Verify you have every item listed on the form.
- Call in the meal numbers to the passenger terminal.
- Help the aircrew member stow the meals in the proper storage areas.
Correct Answer

A. Verify you have every item listed on the form.

Explanation

Before printing and signing your name on the AF IMT 3516, Food Service Inventory Transfer, when picking up meals from the flight kitchen, you must verify that you have every item listed on the form. This ensures that you have received all the necessary items and helps in maintaining accurate inventory records.

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27.

What are the two types of customers?
- Internal and external.
- Proximal and distant.
- Verbal and nonverbal.
- Outbound and inbound.
Correct Answer

A. Internal and external.

Explanation

The two types of customers are internal and external. Internal customers refer to individuals or departments within the same organization who rely on the products or services provided by another department or individual within the organization. External customers, on the other hand, are individuals or organizations outside of the company who purchase or use the products or services offered by the organization.

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28.

A passenger can be categorized as a Blue Bark passenger when the passenger is
- A dependent whose sponsor is missing in action or a prisoner of war.
- Traveling in conjunction with the death of a family member.
- Either a senior officer or senior public official.
- Onboard an aircraft but not on the manifest.
Correct Answer

A. Traveling in conjunction with the death of a family member.

Explanation

A Blue Bark passenger is a specific category of passenger who is traveling in conjunction with the death of a family member. This means that if a passenger is traveling because of the death of a family member, they would be categorized as a Blue Bark passenger. The other options given in the question, such as being a dependent whose sponsor is missing in action or a prisoner of war, being a senior officer or senior public official, or being onboard an aircraft but not on the manifest, do not fit the criteria for a Blue Bark passenger.

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29.

If a passenger orders a meal, but is not required to pay for it, what should you enter in the "Meal Cost" block of the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt?
- "No charge."
- "No meal."
- "Exempt."
- "0000.00."
Correct Answer

A. "No charge."

Explanation

If a passenger orders a meal but is not required to pay for it, the appropriate entry to be made in the "Meal Cost" block of the AMC Form 148/2, Boarding Pass/Ticket/Receipt is "No charge." This indicates that the meal was provided free of cost to the passenger.

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30.

You serviced the C–17 with the lavatory service truck (LST); the doughnut seal was faulty, and you came into direct contact with waste from the aircraft. You were wearing all required personal protective equipment (PPE). What actions should you take?
- Wash immediately and change clothes.
- Change clothes only; your PPE protected you.
- Call the ambulance to treat you for contamination.
- Change clothes and discontinue latrine service until the doughnut gets fixed.
Correct Answer

A. Wash immediately and change clothes.

Explanation

The correct answer is to wash immediately and change clothes. This is because even though the person was wearing the required personal protective equipment (PPE), they came into direct contact with waste from the aircraft due to a faulty doughnut seal. Washing immediately and changing clothes is necessary to remove any potential contaminants and prevent any further exposure or spread of the waste.

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31.

After you have received the necessary cargo documents from load planning personnel to allow you to prepare the aircraft package (except for passenger boarding manifests), what must you do before delivering it to the aircraft?
- Make sure it is complete.
- File it in the station file copy.
- Have the duty officer make necessary copies.
- Send it to the records section for quality assurance.
Correct Answer

A. Make sure it is complete.

Explanation

Before delivering the aircraft package to the aircraft, it is important to make sure that it is complete. This ensures that all necessary cargo documents have been received from load planning personnel and that nothing is missing or left out. By verifying the completeness of the package, any potential issues or discrepancies can be identified and addressed before the aircraft is loaded. This step is crucial to ensure the smooth and efficient handling of the cargo and to avoid any complications during the flight.

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32.

After reviewing Air Mobility Command (AMC) Form 56, Rehandled Workload, section leadership will forward it to the
- Property disposition office for filing.
- base staging agency for inclusion in the national archives.
- Records, Reports, and Analysis section to consolidate and include in the 7107 report.
- HQ AMC for inclusion in the Revenue Traffic Data Processing Center (RTDPC) files.
Correct Answer

A. Records, Reports, and Analysis section to consolidate and include in the 7107 report.

Explanation

The correct answer is the Records, Reports, and Analysis section to consolidate and include in the 7107 report. This is because the AMC Form 56, Rehandled Workload, contains important information that needs to be consolidated and included in the 7107 report. The Records, Reports, and Analysis section is responsible for consolidating and analyzing data, so it is appropriate for them to handle this task.

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33.

When verifying transportation authorizations for space-required passengers, which two items are important to verify for Transportation Working Capital Fund (TWCF) purposes?
- Commander’s signature transportation control number (TCN).
- Customer identification code (CIC) and an authorizing official’s signature.
- Government bill of lading (GBL) number and deployment manager’s signature.
- Transportation training line number (TLN) and the transportation officer’s signature.
Correct Answer

A. Customer identification code (CIC) and an authorizing official’s signature.

Explanation

The customer identification code (CIC) and an authorizing official's signature are important to verify for Transportation Working Capital Fund (TWCF) purposes when verifying transportation authorizations for space-required passengers. The CIC is used to identify the customer and ensure that they are authorized for transportation. The authorizing official's signature confirms that the transportation has been approved by the appropriate authority. These two items help ensure that the transportation expenses are properly accounted for and charged to the correct TWCF account.

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34.

When a passenger registers for space-required travel, after you collect two copies of the passenger’s orders and before you enter the passenger into the backlog, you must write in the remarks section on the passenger’s orders the passenger’s
- Social security number and number of dependents traveling.
- Date and time of sign-up.
- Required arrival date.
- Destinations.
Correct Answer

A. Date and time of sign-up.

Explanation

When a passenger registers for space-required travel, it is necessary to collect two copies of the passenger's orders and record the date and time of sign-up in the remarks section. This information is crucial for tracking and managing the backlog of passengers. It helps in maintaining a chronological order of sign-ups and ensures fairness in allocating available space. The social security number and number of dependents traveling are not relevant at this stage of the registration process. The required arrival date and destinations may be important for planning purposes but are not specifically required to be recorded at the time of sign-up.

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35.

While selecting passengers for a flight, you would first select space-available passengers traveling on
- Unfunded emergency leave.
- Environmental morale leave.
- Student orders to the academic location.
- Emergency orders to the emergency location.
Correct Answer

A. Emergency orders to the emergency location.

Explanation

The correct answer is "emergency orders to the emergency location." When selecting passengers for a flight, the priority is given to those with emergency orders to the emergency location. This means that individuals who have urgent and critical travel needs due to an emergency situation will be given preference over other categories of passengers such as those on unfunded emergency leave, environmental morale leave, or student orders to the academic location.

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36.

Which passenger would you select first for a flight?
- Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0900.
- Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700.
- Space-available Category I passenger with a date and date of sign-up of 30 Apr 09 at 1100.
- Space-available Category I passenger with a date and date of sign-up of 30 Apr 09 at 1130.
Correct Answer

A. Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700.

Explanation

The correct answer is the Space-required, Priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700. This passenger has the highest priority and signed up earlier than the other Space-required, Priority 1 passenger.

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37.

If a space-available passenger is not present for a roll call, you should
- Remove the passenger’s name from the space-available register.
- Skip the passenger’s name and continue with the selection process.
- Mark the passenger as not present on the space-available standby listing.
- Pull the passenger’s AMC Form 140 from the station file and call the passenger.
Correct Answer

A. Skip the passenger’s name and continue with the selection process.

Explanation

If a space-available passenger is not present for a roll call, the correct action to take is to skip the passenger's name and continue with the selection process. This means that the passenger will not be considered for the available space and the selection process will proceed without them.

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38.

When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, individuals enter their name, grade, signature and date in the manifest certification blocks, to certify that
- Anti-hijacking measures have been conducted.
- Next of kin have been identified and contacted.
- Emergency point of contact information has been verified.
- All copies of the manifest have been distributed appropriately.
Correct Answer

A. Anti-hijacking measures have been conducted.

Explanation

The correct answer is "anti-hijacking measures have been conducted." When individuals enter their name, grade, signature, and date in the manifest certification blocks on the Department of Defense (DD) Form 2131, they are certifying that they have conducted anti-hijacking measures. This implies that they have taken the necessary steps to ensure the safety and security of the passengers and the aircraft, such as implementing security protocols, conducting screenings, and following established procedures to prevent hijacking incidents.

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39.

If a commercial-contracted flight has been delayed for aircraft maintenance issues and will not be fixed until the next day, the carrier is responsible (at no cost to the passengers) to provide
- Meals and lodging only.
- Lodging, meals, and per diem only.
- Meals, lodging, and transportation only.
- lodging, transportation, meals, as well as per diem.
Correct Answer

A. Meals, lodging, and transportation only.

Explanation

If a commercial-contracted flight has been delayed due to aircraft maintenance issues and will not be fixed until the next day, the carrier is responsible for providing meals, lodging, and transportation to the passengers at no cost. This means that the passengers will be provided with food, accommodation, and transportation to and from the airport or hotel. However, the carrier is not responsible for providing a per diem allowance or additional compensation to the passengers.

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40.

A passenger has just reported a lost bag to you and you are preparing an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report. How many copies of the form will you prepare and what is done with the original?
- 3; retain in the AMC Form 136 or forward it to the Baggage Service Center (BSC) after five days.
- Retain in the AMC Form 136 or forward it to the BSC after five days.
- Attach to the number one article.
- Attach to the number one article.
Correct Answer

A. 3; retain in the AMC Form 136 or forward it to the Baggage Service Center (BSC) after five days.

Explanation

When a passenger reports a lost bag, the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report is prepared. In this case, three copies of the form are prepared. The original copy of the form is retained in the AMC Form 136 or forwarded to the Baggage Service Center (BSC) after five days. This is done to ensure that there is a record of the lost bag and to initiate the necessary actions to locate and return it to the passenger.

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41.

When completing the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, which type of information will you provide in Section III, Damaged Baggage Report?
- Information of the person to whom the baggage was released.
- Calendar date and local time the security forces were notified.
- Description of the damage and estimated repair or replacement cost.
- Traffic Management Flight (TMF) address of where the baggage was forwarded.
Correct Answer

A. Description of the damage and estimated repair or replacement cost.

Explanation

In Section III, Damaged Baggage Report of the AMC Form 134, you will provide a description of the damage to the baggage and an estimated cost for repair or replacement. This information is important for documenting the extent of the damage and determining the financial implications for the mishandled baggage. It helps in assessing the responsibility and liability of the airline or transportation service provider for the damage caused to the baggage.

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1
42.

After you have delivered meals to a C–5, who will stow those meals in the galley or air transportable galley lavatory (ATGL) storage areas?
- Aircrew members only.
- Fleet Service and maintenance personnel.
- Aircrew members and maintenance personnel.
- Fleet Service personnel and aircrew members.
Correct Answer

A. Fleet Service personnel and aircrew members.

Explanation

Fleet Service personnel and aircrew members will stow the meals in the galley or air transportable galley lavatory (ATGL) storage areas.

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43.

Before a manually completed mission’s Air Mobility Command (AMC) Form 77, Aircraft Ground Handling Record is forwarded to the Records, Reports, and Analysis section, the shift supervisor will
- Use it to brief the aircrew.
- Review it for accuracy and content and signs it.
- Transfer all of the data into the AMC Form 68, Aerial Port Movement Log.
- File it in your personal information file for later use in your performance appraisal.
Correct Answer

A. Review it for accuracy and content and signs it.

Explanation

The shift supervisor is responsible for reviewing the completed AMC Form 77 for accuracy and content before forwarding it to the Records, Reports, and Analysis section. This ensures that all information recorded on the form is correct and complete. Additionally, the shift supervisor signs the form to indicate that they have reviewed it. This step is important in maintaining the accuracy and integrity of the records.

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44.

When the following bags are presented to you for check-in, which one must be shipped as air freight because it exceeds authorizations for a space-required traveler?
- Sea bag weighing 60 pounds and 70 linear inches.
- Suitcase weighing 70 pounds and 60 linear inches.
- Duffel bag weighing 90 pounds and 50 linear inches.
- B–4 bag weighing 110 pounds and 80 linear inches.
Correct Answer

A. B–4 bag weighing 110 pounds and 80 linear inches.

Explanation

The B-4 bag weighing 110 pounds and measuring 80 linear inches must be shipped as air freight because it exceeds the authorizations for a space-required traveler. This means that it exceeds the weight and size limits set for bags that can be checked in by a traveler.

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45.

Which describes the proper way to clean and service an oven?
- Wipe down the oven racks and interior then ensure the oven is operational.
- Remove the dirty racks, clean the oven interior, install clean racks and ensure the oven is operational.
- Take the oven racks to Fleet supply for cleaning and use a 5% sodium hypochlorite solution to wipe down the oven interior.
- Take the oven racks to the flight kitchen for cleaning and use a 5% sodium hypochlorite solution to wipe down the oven interior.
Correct Answer

A. Remove the dirty racks, clean the oven interior, install clean racks and ensure the oven is operational.

Explanation

The proper way to clean and service an oven is to remove the dirty racks, clean the oven interior, install clean racks, and ensure the oven is operational. This ensures that both the racks and the interior of the oven are cleaned, and that the oven is in proper working condition. Taking the oven racks to Fleet supply or the flight kitchen for cleaning is not mentioned as the correct method, and using a sodium hypochlorite solution is not specified as the appropriate cleaning agent.

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46.

Within how many minutes after aircraft departure must Air Terminal Operations Center (ATOC) personnel send the mission load report (MLR)?
- 10.
- 20.
- 30.
- 45.
Correct Answer

A. 30.

Explanation

ATOC personnel must send the mission load report (MLR) within 30 minutes after aircraft departure. This report is crucial for ensuring that the correct load is on board the aircraft and that it is properly balanced. It includes information about the weight and distribution of the cargo, passengers, and fuel. Sending the MLR within 30 minutes allows for timely communication and adjustments if necessary, ensuring the safety and efficiency of the flight.

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1
47.

When verifying transportation authorizations for space-required passengers, what information should you check against the passenger’s identification (ID) card if they are traveling on permanent change of station (PCS) orders?
- Name, grade, and solicit social security number.
- Unit, major command, and unit address.
- Dependent travel authorization and priority of travel.
- Signature of the unit commander and clear text address.
Correct Answer

A. Name, grade, and solicit social security number.

Explanation

When verifying transportation authorizations for space-required passengers traveling on permanent change of station (PCS) orders, it is important to check the name, grade, and solicit social security number against the passenger's identification (ID) card. This helps to ensure that the passenger's identity matches the information provided on the ID card, which is crucial for security and accountability purposes.

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48.

When determining head tax charges for passengers, in which circumstance will you charge the tax for a passenger traveling from McGuire Air Force Base, NJ to Ramstein Air Base, Germany?
- Space-required passenger traveling on a military aircraft.
- Space-available passenger traveling on a military aircraft.
- Space-required passenger traveling on a commercial-contracted aircraft.
- Space-available passenger traveling on a commercial-contracted aircraft.
Correct Answer

A. Space-available passenger traveling on a commercial-contracted aircraft.

Explanation

In this scenario, the head tax charges will be applied to a space-available passenger traveling on a commercial-contracted aircraft. This means that the passenger is not required to travel and has chosen to do so on a commercial-contracted aircraft. As a result, they will be subject to the head tax charges.

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49.

If you are servicing an arriving aircraft and notice a personal item left by a passenger, what action must you take?
- Turn it over to the passenger terminal’s lost and found or Security Forces.
- Turn it over to the Customer Service Branch (CSB) so it can be shipped to the passenger.
- Drive the article to the passenger, who will be waiting at the baggage pick-up conveyor.
- Annotate the article in the statement block of the AF IMT 4128 and describe the action you took to recover it.
Correct Answer

A. Turn it over to the passenger terminal’s lost and found or Security Forces.

Explanation

If a personal item is left by a passenger on an arriving aircraft, the correct action to take is to turn it over to the passenger terminal's lost and found or Security Forces. This ensures that the item is properly logged and stored, increasing the chances of the passenger being able to retrieve it. It also helps maintain security and accountability for lost items.

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2T251 Volume 3 (CDC)

What is the first step in briefing passengers?

Quiz Preview

The Global Air Transportation Execution System (GATES) allows users to

The allowable weight an aircraft can carry is called the

When briefing passengers, if they have questions and you do not know the answer, what should you do?

When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt, handle him or her as you would

When loadmasters sign the hazardous brief sheet, below their signature they must legibly print

What must remain the highest priority when load planning cargo?

What term is used to describe understanding the situation from the customer’s perspective?

Which should you not do when dealing with an angry passenger?

After checking passengers’ border clearance and travel authorization documents for validity, currency, and completeness, what should you do if you discover items that need correction?

You are checking in baggage for a passenger traveling on emergency leave, which Air Mobility Command (AMC) baggage tag strap should you attach to that passenger’s bags?

If a shipper has called looking for a shipment when your computers are down, how will you locate the shipment?

What can you do for your passengers to show you were listening and make sure you understood what they said to you?

A passenger is presenting two pets for travel, but the border clearance documentation for the animals does not meet the requirements. What is your next step?

If a passenger has just reported a mishandled bag to you but cannot provide the boarding pass or baggage claim checks, what is your next step?

Which communication skill is one of the most difficult and neglected skills when communicating with people?

Which item is not needed when determining if a passenger is eligible to travel?

What is the first step when giving a hazardous cargo briefing?

The maximum payload that can be carried over the most restrictive flight segment of a mission is called the

How often should you check back with a customer after placing them on hold?

After determining travel eligibility for space-required passengers, to check travel clearances, you must determine if the passenger is eligible to travel to the destination by checking the required documents such as passports, visas, and immunization records for

When receiving baggage from a terminating flight in the baggage claim area, if you discover two unclaimed articles 30 minutes after the last passenger has claimed his or her baggage, what is your next step?

You are stationed at McChord AFB, WA, and a flight just arrived from Kadena AB, Japan that has unused meals onboard. What must you do with these meals?

Which part of the mission load report (MLR) lists details on items such as human remains, registered mail, and re-icing and refrigerated shipments?

When making a roll call announcement, which information should you give passengers first?

What must you do before you print and sign your name on the AF IMT 3516, Food Service Inventory Transfer, when picking up meals from the flight kitchen?

What are the two types of customers?

A passenger can be categorized as a Blue Bark passenger when the passenger is

If a passenger orders a meal, but is not required to pay for it, what should you enter in the "Meal Cost" block of the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt?

You serviced the C–17 with the lavatory service truck (LST); the doughnut seal was faulty, and you came into direct contact with waste from the aircraft. You were wearing all required personal protective equipment (PPE). What actions should you take?

After you have received the necessary cargo documents from load planning personnel to allow you to prepare the aircraft package (except for passenger boarding manifests), what must you do before delivering it to the aircraft?

After reviewing Air Mobility Command (AMC) Form 56, Rehandled Workload, section leadership will forward it to the

When verifying transportation authorizations for space-required passengers, which two items are important to verify for Transportation Working Capital Fund (TWCF) purposes?

When a passenger registers for space-required travel, after you collect two copies of the passenger’s orders and before you enter the passenger into the backlog, you must write in the remarks section on the passenger’s orders the passenger’s

While selecting passengers for a flight, you would first select space-available passengers traveling on

Which passenger would you select first for a flight?

If a space-available passenger is not present for a roll call, you should

When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, individuals enter their name, grade, signature and date in the manifest certification blocks, to certify that

If a commercial-contracted flight has been delayed for aircraft maintenance issues and will not be fixed until the next day, the carrier is responsible (at no cost to the passengers) to provide

A passenger has just reported a lost bag to you and you are preparing an Air Mobility Command (AMC) Form 134, Mishandled Baggage Report. How many copies of the form will you prepare and what is done with the original?

When completing the Air Mobility Command (AMC) Form 134, Mishandled Baggage Report, which type of information will you provide in Section III, Damaged Baggage Report?

After you have delivered meals to a C–5, who will stow those meals in the galley or air transportable galley lavatory (ATGL) storage areas?

Before a manually completed mission’s Air Mobility Command (AMC) Form 77, Aircraft Ground Handling Record is forwarded to the Records, Reports, and Analysis section, the shift supervisor will

When the following bags are presented to you for check-in, which one must be shipped as air freight because it exceeds authorizations for a space-required traveler?

Which describes the proper way to clean and service an oven?

Within how many minutes after aircraft departure must Air Terminal Operations Center (ATOC) personnel send the mission load report (MLR)?

When verifying transportation authorizations for space-required passengers, what information should you check against the passenger’s identification (ID) card if they are traveling on permanent change of station (PCS) orders?

When determining head tax charges for passengers, in which circumstance will you charge the tax for a passenger traveling from McGuire Air Force Base, NJ to Ramstein Air Base, Germany?

If you are servicing an arriving aircraft and notice a personal item left by a passenger, what action must you take?