Customer Support Quizzes & Trivia

Top Trending Quizzes

Customer Support Email System

Test on Customer Support Email System

Questions: 10 | Attempts: 221 | Last updated: Jul 30, 2011

Sample Question
You need to take the ticket before you respond to the tickets. Otherwise, the ticket will not come back to you when the customer responds to it.

True

False

Customer Support Front End-technical

Test on Customer Support Front End-Technical

Questions: 10 | Attempts: 285 | Last updated: Jul 30, 2011

Sample Question
Which is the tool used to add a product free of cost to the account?

FileManager

Diagnose Services

ACL Admin

DomainCentral

Set Disk Quota

Customer Support Front End-billing

Test on Customer Support Front End-Billing

Questions: 10 | Attempts: 131 | Last updated: Jul 30, 2011

Sample Question
............................. tool will copy the credit card information to resold or any other account.

Clear Billing Info

Clone Billing

Save Wizard

Credit Card Lookup

Consolidate Rebilling

Sspa Certification - General Customer Support Quiz #1

This quiz is to be taken by those attending Caroline's "knowlege transfer" sessions to prepare for the upcoming SSPA Certification audit.

Questions: 7 | Attempts: 52 | Last updated: Dec 14, 2012

Sample Question
Where can you find a list of all incidents opened for a customer?

Within the Contact under "Additional Information"

Within the Account record under "Incidents"

In the Documents tab

On the Home page, under "Recent Items"

Customers Self Support Tool Quiz Questions

Most companies and organizations have realized that at times, customers have problems, which with a little guidance and right platform, they can actually solve themselves. Gauge your knowledge of the customer self support...

Questions: 15 | Attempts: 84 | Last updated: Feb 7, 2018

Sample Question
Webmail applications provide customers web access to their e-mail accounts from ANY computer connected to the Internet.

True

False

Recent Quizzes

Issue Aware, Call Tags, Dv Quiz

Issue Aware, Call Tags, DV Quiz

Questions: 10 | Attempts: 132 | Last updated: Jul 23, 2018

Sample Question
What is a Call Tag

Caretaker calls to request a UPS label to send back materials or equipment

UPS brings UPS labels to the HH to pick up boxes to ship back to CA

UPS mails out labels to the HH so they can drop boxes off at the UPS office

Returns calls the family to obtain email address to send labels to have our materials sent back

Customer Set Up & Support

Questions: 10 | Attempts: 151 | Last updated: Feb 19, 2013

Sample Question
If you want to give your customer (teachers) the best possible experience in set-up process, what should you do?

Provide them with the access codes and wish them luck

Provide them with the access codes and direct them to the website for How-to-videos

Set up their courses, provide them with login details, and agree on the user training process

Customer Support Front End-maildomainaccount

Customer Support Front End-MailDomainAccount

Test on Customer Support Front End-MailDomainAccount

Questions: 10 | Attempts: 93 | Last updated: Jul 30, 2011

Sample Question
............................. tool creates directory /mailadmin in the user's home directory. The tool also creates html files in that directory which will allow him/his users to login to the mail interface with their mailbox username and password.

Manage Mailbox Quota

Create Mail Login Page

Create Mailbox

Create Webmail login Page

Create Admin Login Page

Volume 2: Customer Support

AF FM SKT study questions.

Questions: 84 | Attempts: 106 | Last updated: Dec 31, 2012

Sample Question
Which of the following transactions would not be considered an accession transaction type?

Full accession

Partial accession

Accession correct

Complete accession