Customer Support Quizzes & Trivia
Test on Customer Support Front End-Technical
Questions: 10 | Attempts: 154 | Last updated: Jul 30, 2011
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Sample QuestionWhich is the tool used to add a product free of cost to the account?
Questions: 10 | Attempts: 121 | Last updated: Feb 19, 2013
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Sample QuestionIf you want to give your customer (teachers) the best possible experience in set-up process, what should you do?
Questions: 10 | Attempts: 115 | Last updated: Jul 23, 2018
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Sample QuestionWhat is a Call Tag
Customer Support Questions & Answers
How Can We Find Right Quicken Support Help Number for Windows & Mac?
If you getting issues in mac or windows computer for quicken do not worry call on Quicken Customer Care Numberfor instant help services.Here we offer total solutions on your accounting applications from pro advisors. Get your issues handled and recti
What is a Call Tag?
UPS brings UPS labels to the HH to pick up boxes to ship back to CA
Is the following statement true or false? You are supposed to move on to the next set of dialog questions when a customer seems like they are wrapping up their comments?
False-you need to use the g hot key after any 2 second pause from the customer. (this includes at the point you would normally move on...)
you need to use the short repeat of each question in the following scenarios:
a. the customer provides a 1 se
What is the "cut-off time" for next day call tag requests?
4pm the day before
Test on Customer Support Email System
Questions: 10 | Attempts: 95 | Last updated: Jul 30, 2011
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Sample QuestionYou need to take the ticket before you respond to the tickets. Otherwise, the ticket will not come back to you when the customer responds to it.
AF FM SKT study questions.
Questions: 84 | Attempts: 92 | Last updated: Dec 31, 2012
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Sample QuestionWhich of the following transactions would not be considered an accession transaction type?
Test on Customer Support Front End-Billing
Questions: 10 | Attempts: 89 | Last updated: Jul 30, 2011
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Sample Question............................. tool will copy the credit card information to resold or any other account.
Test on Customer Support Front End-MailDomainAccount
Questions: 10 | Attempts: 89 | Last updated: Jul 30, 2011
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Sample Question............................. tool creates directory /mailadmin in the user's home directory. The tool also creates html files in that directory which will allow him/his users to login to the mail interface with their mailbox username and password.
Most companies and organizations have realized that at times, customers have problems, which with a little guidance and right platform, they can actually solve themselves. Gauge your knowledge of the customer self support...
Questions: 15 | Attempts: 74 | Last updated: Feb 7, 2018
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Sample QuestionWebmail applications provide customers web access to their e-mail accounts from ANY computer connected to the Internet.
This quiz is to be taken by those attending Caroline's "knowlege transfer" sessions to prepare for the upcoming SSPA Certification audit.
Questions: 7 | Attempts: 45 | Last updated: Dec 14, 2012
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Sample QuestionWhere can you find a list of all incidents opened for a customer?
Objective : Policies and Procedure
(Note: Each question contains 5 marks)
Questions: 5 | Attempts: 22 | Last updated: Feb 21, 2013
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Sample QuestionIf customer wants to cancel his order as he does not have HDFC/Citibank credit cards for EMI, what should you do: a) Cancel the order b) Ask the customer to arrange card c) Tell the customer about other Methods of Payments d) Keep the order on hold without informing the customer
Test on Customer Support Front End-MailDomainAccount
Questions: 10 | Attempts: 10 | Last updated: Jun 3, 2015
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Sample Question............................. tool creates directory /mailadmin in the user's home directory. The tool also creates html files in that directory which will allow him/his users to login to the mail interface with their mailbox username and password.
Test on Customer Support Front End-Technical
Questions: 10 | Attempts: 10 | Last updated: Jun 3, 2015
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Sample QuestionWhich is the tool used to add a product free of cost to the account?
Questions: 5 | Attempts: 9 | Last updated: Jul 22, 2013
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Sample QuestionQuestion 1 Portal user can see all cases logged by anyone from their own company?
Questions: 5 | Attempts: 6 | Last updated: Feb 21, 2013
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Sample QuestionWhat is TAT of Reverse pick up ?
