Customer Support Quizzes & Trivia

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Issue Aware, Call Tags, Dv Quiz

Questions: 10 | Attempts: 130 | Last updated: Jul 23, 2018

Sample Question
What is a Call Tag

Caretaker calls to request a UPS label to send back materials or equipment

UPS brings UPS labels to the HH to pick up boxes to ship back to CA

UPS mails out labels to the HH so they can drop boxes off at the UPS office

Returns calls the family to obtain email address to send labels to have our materials sent back

Customer Support Front End-technical

Test on Customer Support Front End-Technical

Questions: 10 | Attempts: 251 | Last updated: Jul 30, 2011

Sample Question
Which is the tool used to add a product free of cost to the account?

FileManager

Diagnose Services

ACL Admin

DomainCentral

Set Disk Quota

Volume 2: Customer Support

AF FM SKT study questions.

Questions: 84 | Attempts: 99 | Last updated: Dec 31, 2012

Sample Question
Which of the following transactions would not be considered an accession transaction type?

Full accession

Partial accession

Accession correct

Complete accession

Customer Support Email System

Test on Customer Support Email System

Questions: 10 | Attempts: 130 | Last updated: Jul 30, 2011

Sample Question
You need to take the ticket before you respond to the tickets. Otherwise, the ticket will not come back to you when the customer responds to it.

True

False

Customers Self Support Tool Quiz Questions

Most companies and organizations have realized that at times, customers have problems, which with a little guidance and right platform, they can actually solve themselves. Gauge your knowledge of the customer self support...

Questions: 15 | Attempts: 78 | Last updated: Feb 7, 2018

Sample Question
Webmail applications provide customers web access to their e-mail accounts from ANY computer connected to the Internet.

True

False

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Customer Support Questions & Answers

How Can We Find Right Quicken Support Help Number for Windows & Mac?

If you getting issues in mac or windows computer for quicken do not worry call on Quicken Customer Care Numberfor instant help services.Here we offer total solutions on your accounting applications from pro advisors. Get your issues handled and recti

What is a Call Tag?

UPS brings UPS labels to the HH to pick up boxes to ship back to CA

Is the following statement true or false? You are supposed to move on to the next set of dialog questions when a customer seems like they are wrapping up their comments?

False-you need to use the g hot key after any 2 second pause from the customer. (this includes at the point you would normally move on...) you need to use the short repeat of each question in the following scenarios: a. the customer provides a 1 se

What is the "cut-off time" for next day call tag requests?

4pm the day before