Livechat - Product Test

Yes, it is possible to have LiveChat branded per each of the multiple pages. This means that each page can have its own customized LiveChat branding, allowing for a consistent and personalized experience for users across different pages. This can be beneficial for businesses with multiple websites or sections within a website, as it helps maintain a cohesive brand identity and enhances the overall user experience.

The correct answer is "Yes" because the question asks if it is possible to change the language of the chat window. By selecting "Yes," it implies that changing the language is indeed possible.

Since the question states that there is no option to place the code inside the site source, the person is looking for an alternative method to install LiveChat. The answer "Yes" suggests that it is possible to install LiveChat using Google Tag Manager. Google Tag Manager allows users to add and manage various tags, including LiveChat, without directly modifying the site source code. Therefore, the person can install LiveChat using Google Tag Manager instead.

https://www.livechatinc.com/kb/no-chat-window-on-your-mobile-website/

The 401 online visitor will see a chat window in the Team plan. However, the agent will not see anything until the chat starts.

The answer is "Yes" because there are indeed restrictions to file sharing. File sharing can be restricted by various factors such as copyright laws, privacy concerns, and network policies. Many countries have laws in place to protect intellectual property rights and prevent unauthorized sharing of copyrighted material. Additionally, organizations and institutions may have their own policies that restrict file sharing to maintain data security and prevent the spread of malware. Therefore, it is correct to say that there are restrictions to file sharing.

Yes, it is possible to handle more than 6 chats at once. However, it is important to note that this may require at least a team plan, indicating that multiple agents or team members would be involved in managing the chats simultaneously.

The correct answer is "You can set up any position via CSS." This means that you have the ability to customize the position of the chat bar on your website using CSS (Cascading Style Sheets). CSS allows you to control the layout and design of web pages, including the positioning of elements such as the chat bar. Therefore, you are not limited to using the default position and can adjust it according to your preference using CSS.

If a customer reaches the chat limit and another customer starts a chat, the additional customer will be queued. This means that they will be placed in a waiting list and will be served by the customer service representative once they become available. This ensures that customers are served in the order they arrived, even if there is a chat limit in place.

not-available-via-ai

The correct answer is to create a pre-chat survey with those questions. By creating a pre-chat survey, you can gather the necessary information from the conversations on one page and generate reports based on each type of conversation. This allows you to track and analyze the data separately without the need to upgrade to a team plan.

The correct answer is yes, through Reports > Survey > click on the question, yes, by exporting chats through Report > Export, and yes, using the API > Archives. These options allow the user to access chats with people who answered a certain thing in the post chat survey. By clicking on the question in the Reports > Survey section, the user can view the specific chats related to that question. Exporting chats through Report > Export also provides access to chats with specific survey responses. Additionally, using the API > Archives feature allows the user to retrieve chats based on certain criteria, including survey responses.

The correct answer suggests that the person should review their settings by going to the Agents section, selecting their profile, and clicking on the "EDIT" button. This implies that there may be an option within the settings that needs to be adjusted in order to start receiving the daily summary.

The correct answer is to close the chat or ban them and to ask the supervisor to chat with them. This suggests that there are two possible actions that can be taken when dealing with annoying chatters. The first option is to close the chat or ban them, which implies removing them from the conversation or blocking their access to prevent further annoyance. The second option is to involve a supervisor, indicating that seeking higher authority or assistance in handling the situation is another possible approach.

The given answer suggests that if the plugin cannot be installed in Shopify, an alternative solution would be to manually edit the Shopify theme and insert the necessary code. This implies that the plugin functionality can be achieved by directly modifying the theme rather than using a plugin.

In the Enterprise plan, the online visitor will see a chat window where they can initiate a conversation with an agent. On the other hand, the agent will not see anything until the chat starts. However, the agent will be able to see the visitor on the browsing visitors list, indicating that there is an online visitor who may require assistance.