Livechat - Product Test
- 1.I have multiple pages, can I have LiveChat branded per each of them?
- A.
Yes
- B.
No
- 2.I'm using shopify but for some reason I can't install the plugin, can I install it in a different way?
- A.
No, you can't use LiveChat
- B.
You can edit the shopify theme and put the code manually
- C.
You will need to get Enteprise plan for such code
- 3.I'm using magento but for some reason I can't install the plugin, can I install it in a different way?
- A.
You will need to pay for the license first
- B.
You will need to edit the theme or JS file loaded everywhere and put the code there
- C.
You can't use LiveChat
- 4.There is no option for me to place the code inside the site source but I'm using Google Tag Manager, can I install LiveChat?
- A.
Yes
- B.
No
- 5.I'm handling two types of conversations, on one page, how can it check reports per each of them? I have a regular plan and don't want to upgrade
- A.
Create a pre-chat survey with those questions
- B.
It requires a team plan to manage such type of implementation
- 6.I want to hide chat on mobile site, is that possible?
- A.
Yes
- B.
No
- 7.Can I handle more than 6 chats at once?
- A.
No
- B.
Yes
- C.
Yes, but it requires at least a team plan
- 8.I have a default post chat survey question, can I find chats with people who answered certain thing in those chats? (mark all that match)
- A.
No
- B.
Yes, through Reports > Survery > click on the question
- C.
Yes, by exporting chats through Report > Export
- D.
Yes, using the API > Archives
- 9.I have just a few visitors on my website, is there any option to not miss any new ones?
- 10.I'm not receiving daily summary, what can I do?
- A.
Nothing, it won't work for you
- B.
Since you have starter plan - you don't have such report
- C.
Review my settings through Agents > me > EDIT
- 11.What does visitor tracking mean?
- 12.There are restrictions to file sharing?
- A.
Yes
- B.
No
- 13.Can I change the language of the chat window?
- A.
Yes
- B.
No
- 14.Do I need to use a chat bar on the right lower side or can I set something else?
- A.
You can't change the position
- B.
You can set up any position via CSS
- C.
Changing the position is possible from the settings
- 15.What will the 401 online visitor see in the Team plan? What will the agent see?
- A.
Visitor - chat window, agent - nothing until chat starts
- B.
Visitor - nothing, agent nothing
- 16.What will the 401 online visitor see in the Enterprise plan? What will the agent see?
- A.
Visitor - chat window, agent - nothing until chat starts
- B.
Visitor - chat window, agent - visitor on the browsing visitors list
- 17.What can I do with annoying chatters? (mark all that match)
- A.
Nothing, they can't be defeated
- B.
Close the chat or ban them
- C.
Ask supervisor to chat with them
- 18.What will happen if I will reach the chat limit and additional customer will start a chat?
- A.
He will be queued
- B.
Ticketing form will load for him
- C.
Chat will disappear
Questions: 52 | Attempts: 7014 | Last updated: Feb 22, 2019
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