Livechat - Product Test

18 Questions | Total Attempts: 87

SettingsSettingsSettings
Please wait...
Product Quizzes & Trivia

Questions and Answers
  • 1. 
    I have multiple pages, can I have LiveChat branded per each of them?
    • A. 

      Yes

    • B. 

      No

  • 2. 
    I'm using shopify but for some reason I can't install the plugin, can I install it in a different way?
    • A. 

      No, you can't use LiveChat

    • B. 

      You can edit the shopify theme and put the code manually

    • C. 

      You will need to get Enteprise plan for such code

  • 3. 
    I'm using magento but for some reason I can't install the plugin, can I install it in a different way?
    • A. 

      You will need to pay for the license first

    • B. 

      You will need to edit the theme or JS file loaded everywhere and put the code there

    • C. 

      You can't use LiveChat

  • 4. 
    There is no option for me to place the code inside the site source but I'm using Google Tag Manager, can I install LiveChat?
    • A. 

      Yes

    • B. 

      No

  • 5. 
    I'm handling two types of conversations, on one page, how can it check reports per each of them? I have a regular plan and don't want to upgrade
    • A. 

      Create a pre-chat survey with those questions

    • B. 

      It requires a team plan to manage such type of implementation

  • 6. 
    I want to hide chat on mobile site, is that possible?
    • A. 

      Yes

    • B. 

      No

  • 7. 
    Can I handle more than 6 chats at once?
    • A. 

      No

    • B. 

      Yes

    • C. 

      Yes, but it requires at least a team plan

  • 8. 
    I have a default post chat survey question, can I find chats with people who answered certain thing in those chats? (mark all that match)
    • A. 

      No

    • B. 

      Yes, through Reports > Survery > click on the question

    • C. 

      Yes, by exporting chats through Report > Export

    • D. 

      Yes, using the API > Archives

  • 9. 
    I have just a few visitors on my website, is there any option to not miss any new ones?
  • 10. 
    I'm not receiving daily summary, what can I do?
    • A. 

      Nothing, it won't work for you

    • B. 

      Since you have starter plan - you don't have such report

    • C. 

      Review my settings through Agents > me > EDIT

  • 11. 
    What does visitor tracking mean?
  • 12. 
    There are restrictions to file sharing?
    • A. 

      Yes

    • B. 

      No

  • 13. 
    Can I change the language of the chat window?
    • A. 

      Yes

    • B. 

      No

  • 14. 
    Do I need to use a chat bar on the right lower side or can I set something else?
    • A. 

      You can't change the position

    • B. 

      You can set up any position via CSS

    • C. 

      Changing the position is possible from the settings

  • 15. 
    What will the 401 online visitor see in the Team plan? What will the agent see?
    • A. 

      Visitor - chat window, agent - nothing until chat starts

    • B. 

      Visitor - nothing, agent nothing

  • 16. 
    What will the 401 online visitor see in the Enterprise plan? What will the agent see?
    • A. 

      Visitor - chat window, agent - nothing until chat starts

    • B. 

      Visitor - chat window, agent - visitor on the browsing visitors list

  • 17. 
    What can I do with annoying chatters? (mark all that match)
    • A. 

      Nothing, they can't be defeated

    • B. 

      Close the chat or ban them

    • C. 

      Ask supervisor to chat with them

  • 18. 
    What will happen if I will reach the chat limit and additional customer will start a chat?
    • A. 

      He will be queued

    • B. 

      Ticketing form will load for him

    • C. 

      Chat will disappear

Back to Top Back to top