Test Your Knowledge About Ubertor Live Chat And Support! Trivia Quiz
Test Your Knowledge About Ubertor Live Chat And Support! In the world today technology is being incorporated in almost every market and real estate is no exception. Ubertor has recently introduced the live chat and it is gaining popularity with a lot of people. Do you think you understand the feature enough to pass the quiz? Give it a shot to find out!
- 1.What is one of the biggest advantages of Live Chat over phone?
- A.
You can see the chatter over webcam
- B.
You can share links and images and video with the client
- C.
You can integrate MSN and Gmail into the Ubertor chat
- D.
You can talk real time with the client
- 2.CSRs work several roles. Please choose all that apply.
- A.
Salesperson
- B.
Customer Service
- C.
Tech Support
- D.
Limited billing position
- E.
All of the above
- 3.How many Tier levels are there for Ubertor Support?
- A.
1 Tier
- B.
2 Tiers
- C.
3 Tiers
- D.
4 Tiers
- 4.When asked about Search Engine Optimization. What is the best option to choose?
- A.
Explain your knowledge about how Google works
- B.
Show them a YouTube video that talks
- C.
Refer them to Reachd.com
- 5.What does Humanize the Conversation means?
- A.
Type slowly over the chat
- B.
Engage into small talk with the client
- C.
Keep the conversation simple
- 6.Using the Knowledge Base, how many words works best on searches?
- A.
1
- B.
2
- C.
3
- D.
4
- 7.What's the name of the live help software?
- A.
Alive Web
- B.
AliveChat
- C.
Website Alive
- D.
Chat Live
- 8.All chats will close with the following phrase...
- A.
Thank you for chatting with us. Have a prosperous day!
- B.
Thank you for chatting with Ubertor's Live Chat Help. Have a prosperous day!
- C.
Thank you for chatting with Ubertor's Live Chat Help. Have a pleasant day!
- D.
Thank you for chatting!
- 9.What should you do before transferring a chat?
- A.
Just transfer to the next available Representative by using the Transfer tool
- B.
Click Transfer at the bottom of your screen
- C.
Talk to the person you are transferring the chat to and, when acknowledged, transfer.
- 10.In case the lead (visitor) requests a callback or needs additional help that a Tier 1 cannot supply...
- A.
Look into the Knowledge Base for an answer
- B.
Create a task in supporter assigned to CSR
- C.
Just tell the client that we'll get back to him
- 11.What should you do when you get difficult HTML related questions?
- A.
Transfer chat to Tier 2 if available or task if not available
- B.
You will proceed to record the event using Supporter
- C.
Search the Knowledge Base
- D.
Google it!
- 12.When ending chats. The pre-close phrase should be:
- A.
Thank you for chatting with Ubertor's Live Chat Help. Have a prosperous day!
- B.
Is there anything else that I can help you with!
- C.
How may I provide you with remarkable service?
- 13.How do you access the Knowledge Base?
- A.
By clicking http://ubertor.com
- B.
By clicking http://kb.ubertor.com
- C.
By clicking http://tier2.ubertor.com
- D.
By clicking http://google.com
- 14.According to this image (click here to see it) What should you do when a Request for Custom Work is done?
- A.
Tell them they need to look for a third party designer in their area
- B.
Ubertor in-house designers should be tasked
- C.
Refer the client to the list of APVs
- 15.Can a Tier 1 support help with credit card updating?
- A.
Yes
- B.
No
- 16.According to this image (click here to see it) What should happen at the end of each chat?
- A.
Agent logs into the chat program
- B.
Agent picks up the chat
- C.
Issue Documented in client's Supporter profile
- D.
Development team will check the issue
- 17.What Tier level will you be in when you first join the Client Service Team?
- A.
Tier 2
- B.
Tier 3
- C.
Tier 1
- D.
Tier 0
- 18.What should you do if a task is recurring?
- A.
Pass to Tier 2
- B.
Make sure to guide the client step by step.
- C.
Escalate the issue for bug fixing
- 19.When recording a chat under a Supporter, what should you choose under Communication?
- A.
Live Help
- B.
Online Chat
- C.
Return Call
- D.
Chat Dismissed
- 20.When recording a chat under Supporter, under Time Spent you should write...
- A.
The amount of seconds spent in the chat
- B.
The amount of minutes spent in the chat
- C.
The amount of hours spent in the chat
- 21.When auditing chats, the evaluation is divided in two parts:
- A.
Chats and Comments
- B.
Standard Practices and Review
- C.
Review and Control
- 22.Can a Tier 1 support handle sales chats?
- A.
Yes
- B.
No
- 23.When you encounter a Bug you should record...
- A.
Page Name/Description
- B.
Browser name/URL/Steps
- C.
Time/Date/Event
- 24.Pick the correct "Best Practice" from this list...
- A.
Compliment Client
- B.
Save Changes
- C.
Keep a backup
- 25.When logging into the Chat Software you now that...
- A.
There is an unlimited amount of operators that can login to the program at the same time.
- B.
There is a limited amount of operators that can login to the program at the same time.
- C.
You should greet all operators that are logged into to the program at the same time.
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