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Service Department Vortech Phone Service Quiz

Quiz to test a customer service reps ability to diagnose and work with VorTech pumps over the phone.

Questions: 7 | Attempts: 111 | Last updated: Mar 11, 2025

Sample Question 1
Hello, I just purchased a VorTech propeller pump, (all models) and it's really noisy, Im not sure whether its the inside or outside part of the pump. Which of the following could be potential issues.

The wetside and dryside of the pump are mis-aligned.

Something is obstructing movement of the wetside.

The pump has a defective power supply.

The bearing on the motor is defective, has been damaged during shipping or was dropped during installation.

The user is mistaken, and the pump should in fact sound like a jet engine.

Sample Question 2
My pump (all EcoSmart driver models) isnt running, the driver is flashing Red and Green. What does it mean and what should I do?

That means you have a stall code. Check to make sure that there is nothing obstructing the movement of the propeller. Check the pin spacer settings. Remove the wetside and make sure the propeller turns freely. If the wetside is not causing the stall then we may need to replace your dryside. Try removing the dryside and running it seperately - to confirm the issue.

That is a power supply voltage error. Unplug the power cable, wait 15 seconds for the memory to clear on the driver. Reconnect the driver to the power supply. If the pump does not resume normal operation then we may need to replace the power supply.

That's an over temperature error. Where is your pump located, doees it have adequate air flow. If so the motor may have a thermister error. We may need to replace your dryside.

That is a firmware error code. This is happening because you have a newer and older pump trying to communicate. To correct this you will need to flash the old pump with the new pump. Follow the augmented pump instructions available on the downloads section of EcoTech's website.

Customer Care Quiz #9 assesses knowledge on J-Partner online tools, authorization codes, service upgrades, and support features. It enhances skills in managing technical service renewals and upgrades, crucial for effective...

Questions: 5 | Attempts: 300 | Last updated: Mar 21, 2025

Sample Question 1
True or False The J-Partner Online Renewal Tool is a centralized web-based application where partners can access information about their customers J-Care Technical Services renewals and their J-Partner Technical Services support renewals that are close to expiration.

True

False

Sample Question 2
How can customer service find a J-Partner authorization code if we need to find it ?

LMS

Customer Service Intranet

PAM

CAM

JPass

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