Technical Support Quizzes, Questions & Answers

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Top Trending Technical Support Quizzes

Computer Technician Online Exam Practice Test

A computer technician is an expert who can identify, troubleshoot, and resolve problems such as servers, networking issues, various hardware and software errors, etc. This quiz is for all the people out there who are preparing...

Questions: 60 | Attempts: 34042 | Last updated: Sep 27, 2024

Sample Question
If you have a PC with an ATX motherboard and case, can you replace it with a BTX motherboard?

Yes!

Yes, if you set the jumpers

Yes, if you add more screw holes

Yes, if you remove some ports

No!

Hardware & Software Practice Quiz

This Hardware & Software Practice Quiz assesses skills in handling technical support scenarios effectively. It covers techniques for communication, problem-solving, and security awareness in IT support roles, enhancing both...

Questions: 105 | Attempts: 945 | Last updated: Jan 21, 2025

Sample Question
When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?

Frequently paraphrase what the caller is saying.

Repeat what is being said multiple times so that the customer can understand exactly what to do.

Speak very slowly when replying to the customer.

Tell the customer to send an email stating exactly what the problem is that the communication between the two parties is clear.

Computer Technical Support Examination (Tse) Quiz

Computer technical knowledge is an essential skill to upgrade your career. Take this "Computer Technical Support Examination (TSE) Quiz" to gauge your computer technical knowledge. The quiz contains questions ranging...

Questions: 50 | Attempts: 18733 | Last updated: Jul 11, 2024

Sample Question
Which of the following is an example of a web browser?

Google

Internet Explorer

Mac OSX

Microsoft Outlook

Computer & Network Help Desk

This assessment is designed to determine your particular fitness for certain Computer and Networking Help Desk and Technical Support operations.

Questions: 6 | Attempts: 2115 | Last updated: Mar 21, 2023

Sample Question
What is the first question a computer technician should ask a user that is having issues with a software application after receiving a help desk request by phone or email?

Have you rebooted?

May I please have your name and phone number?

Is this computer a Dell?

Hardest Technical Support Quiz! Trivia

Challenge your skills with the Hardest Technical Support Quiz! Trivia, focusing on Windows XP. This quiz tests your knowledge on accessibility features, network troubleshooting, cryptographic operations, system recovery, and...

Questions: 60 | Attempts: 9904 | Last updated: Mar 21, 2023

Sample Question
One of the customers has a disability that limits his working with both hands. You want to enable the accessibility feature on his Windows XP computer that will allow him to type using a virtual keyboard. What accessibility will you ask the user to enable?

Toggle Key

Visual Keyboard

On Screen Keyboard

Sticky keys

Recent Technical Support Quizzes

Is Your Computer Technician Worth IT? Only If He Passes This Test

Is your computer technician worth it? Only if he passes this test

A computer repair technician is a person who repairs and maintains computers and servers. The technician's responsibilities may extend to include building or configuring new hardware,...

Questions: 50 | Attempts: 1134 | Last updated: Nov 25, 2024

Sample Question
A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application. Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?

Reinstall the application

Roll back the application to the earlier version

Clear the application cache

Update the OS of the smartphones

Orion Recruitment Hardware Test! Trivia Quiz

Below is an Orion Recruitment Hardware Test! This is an initial test for candidates applying for the Technical Support Junior Operator position. If you want to be a techie, you should be able to solve any problems that one might...

Questions: 29 | Attempts: 258 | Last updated: Mar 22, 2023

Sample Question
Resolution of display card is

The number of pixels

The number of colours

The amount of memory

The speed of CPU

Technical Assistment - Project 2

This quiz assesses knowledge in managing file storage, network settings, operating systems, and automated installations, tailored for technical support roles.

Questions: 45 | Attempts: 69 | Last updated: May 8, 2023

Sample Question
One of your users needs to save large files does not want to fill up the local hard drive. What is the best option to offer the user in this case?

Purchase a larger primary disk drive for the user

Create a mount point on the C drive to allow the user to save her files there

Purchase removable media for the user.

Create a mount point for a storage volume on a different drive

Use compression to reduce the amount of disk space needed for files

Team Pao Itg Quiz 1

Team Pao ITG Quiz 1

Team Pao ITG Quiz 1 assesses knowledge in using ITGs to troubleshoot common internet issues for Xfinity services. It covers scenarios such as website connection problems, email setup, and modem registration, enhancing skills in...

Questions: 10 | Attempts: 99 | Last updated: Mar 20, 2023

Sample Question
Ervin called in saying that he is unable to connect to his banking website. Which ITG should you use?

Cannot Surf

Cannot Receive Emails

Cannot Send Emails

None of the above

Computer Help Desk / Technical Support Test Quiz

A test to determine whether or not you are a fit for this type of roll.

Questions: 25 | Attempts: 512 | Last updated: Mar 22, 2023

Sample Question
An IP address is best defined as...

An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network

Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.

The location of Internet Packets measured in kilobytes on a network.

All of the above.

Service Department Vortech Phone Service Quiz

Service Department VorTech Phone Service Quiz

Quiz to test a customer service reps ability to diagnose and work with VorTech pumps over the phone.

Questions: 7 | Attempts: 111 | Last updated: Mar 11, 2024

Sample Question
Hello, I just purchased a VorTech propeller pump, (all models) and it's really noisy, Im not sure whether its the inside or outside part of the pump. Which of the following could be potential issues.

The wetside and dryside of the pump are mis-aligned.

Something is obstructing movement of the wetside.

The pump has a defective power supply.

The bearing on the motor is defective, has been damaged during shipping or was dropped during installation.

The user is mistaken, and the pump should in fact sound like a jet engine.

Samsung Gspn Parts Manual Feb 2013

Samsung GSPN Parts Manual Feb 2013

This quiz assesses knowledge on managing part numbers and model codes using Samsung's GSPN Parts Manual from Feb 2013. It covers confirming part numbers, installing necessary software for viewing parts, and understanding the...

Questions: 9 | Attempts: 313 | Last updated: Mar 21, 2023

Sample Question
You must confirm the part number in the Business Section General Parts look up before ordering, no matter what method is used to find a part number.

True

False

Computer Help Desk! Basic Skills Test! Trivia Quiz

Below is a computer help desk basic skills test trivia quiz. Computers are used in almost every field today, but this does not mean that everyone who uses a computer is all-knowing. There are certain issues one can’t fix on...

Questions: 25 | Attempts: 5956 | Last updated: Mar 22, 2023

Sample Question
An IP address is best defined as...

An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network

Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.

The location of Internet Packets measured in kilobytes on a network.

All of the above.

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