Customer Service Testing- Retail Settings
Please note that your information will be sent to the employer based upon your compatibility with the employer's specific hiring criteria. *The questions for this employer were drafted by the employer and that employer is solely responsible for the content of these questions and how these are used in making its hiring decisions.
- 1.When I see a customer in the store, I am most likely to:
- A.
Ask if they need help with something
- B.
Approach them, smile, and say hi!
- C.
Continue with the task I am doing at the moment
- D.
Wait for them to ask me for help.
- 2.. If I felt that I was unable to assist a customer with their concern, I would:
- A.
Ask them to wait while I try to find someone to help.
- B.
Ask them if they have a moment to wait while I get the right answer for them.
- C.
Tell them that I am sorry and I don't know the answer to that.
- D.
Direct them to customer service for help.
- 3.Rather than doing many things at once I would prefer to work on one project at a time.
- A.
Disagree
- B.
Strongly Disagree
- C.
Strongly Agree
- D.
Agree
- 4.How many times have you called in sick when you were not in the last 3 month?
- 5.When I am at work, my number one priority is:
- A.
Working with the team to accomplish our goals.
- B.
Making sure that the customer is taken care of.
- C.
Focusing completely on the task at hand.
- D.
Making sure that I complete all of my assigned tasks during the day.
- E.
None of the above
- 6.If I felt that I needed more training on a particular task I would:
- A.
Ask a fellow Associate to help me get started.
- B.
Talk to my supervisor and let them know I don't understand.
- C.
Stop and work on something that I am more comfortable with.
- D.
Start working and try to figure it out on my own.
- 7.I am willing to work on different projects in addition to the role I am applying for.
- A.
Occasionally
- B.
Always
- C.
Never
- D.
Rarely
- 8.. If I saw a co-worker taking office supplies home from work, I would:
- A.
Tell the co-worker they are violating policy and inform my Supervisor.
- B.
Inform my Supervisor.
- C.
Pretend that I didn't see it.
- D.
Wait to take action until I see it happen more than once.
- 9.I prefer working on my own more than working with others.
- A.
Disagree
- B.
Strongly Disagree
- C.
Strongly Agree
- D.
Agree
- 10.If I saw a co-worker that needed help I would:
- A.
Wait until they ask me for help.
- B.
Go right over and begin helping.
- C.
Continue with what I was working on.
- D.
Wait until my supervisor asks me to help.
- 11.In a given month, it is acceptable to be late to work:
- A.
One or two times.
- B.
Never.
- C.
Five or six times.
- D.
Three or four times.
- 12.Rather than doing many things at once I would prefer to work on one project at a time.
- A.
False
- B.
True
- 13.I prefer working on my own more than working with others.
- A.
True
- B.
False
- 14.Are you willing to submit to a drug screen and background check?
- A.
No
- B.
Yes
- C.
Maybe
- 15.Are you at least 18 years of age?
- A.
No
- B.
Yes
- 16.Are you eligible to work in the United States?
- A.
Yes
- B.
No
- 17.Do you have a valid Drivers' License?
- A.
Yes
- B.
No
- C.
Photo ID
- 18.Do you have your own transportation to get back and forth to work?
- A.
Yes
- B.
No
- C.
Bus
- D.
Friend
- 19.Are you available to work extended shifts or increase your availability during the peak business times of spring, back to school and holiday?
- A.
Yes
- B.
No
- 20.The position you have applied for may require that you work on holidays. Are you able to meet this requirement?
- A.
Yes
- B.
No
- C.
Maybe
- 21.All of our employees are required to solicit ATS. If asked would you be willing to ask a customer or client?
- A.
Yes
- B.
No
- 22.All employees are subject to pre-employment physicals. If asked would you be willing to do this?
- A.
Yes
- B.
No
- 23.ATS is a FUN place… we love our customers!! Do you love delivering great customer service?
- A.
Yes
- B.
No
- 24.All retail positions at ATS require weekend availability. Out of 8 Saturdays and Sundays in a month, how many are you able to work?
- A.
1-2 days
- B.
0 days
- C.
7-8 days
- D.
5-6 days
- E.
3-4 days
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