Customer Service Testing- Retail Settings

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| By Ankenytemp
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Ankenytemp
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Quizzes Created: 4 | Total Attempts: 11,198
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Customer Service Testing- Retail Settings - Quiz

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Questions and Answers
  • 1. 

    When I see a customer in the store, I am most likely to:

    • A.

      Ask if they need help with something

    • B.

      Approach them, smile, and say hi!

    • C.

      Continue with the task I am doing at the moment

    • D.

      Wait for them to ask me for help.

    Correct Answer
    A. Ask if they need help with something
    Explanation
    In a customer service role, it is important to be proactive and attentive to customers' needs. Asking if they need help with something shows a willingness to assist and provide a positive shopping experience. Approaching them with a smile and greeting is also a friendly and welcoming approach. Continuing with the task at hand or waiting for them to ask for help may give the impression of indifference or lack of interest in assisting customers.

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  • 2. 

    . If I felt that I was unable to assist a customer with their concern, I would:

    • A.

      Ask them to wait while I try to find someone to help.

    • B.

      Ask them if they have a moment to wait while I get the right answer for them.

    • C.

      Tell them that I am sorry and I don't know the answer to that.

    • D.

      Direct them to customer service for help.

    Correct Answer
    D. Direct them to customer service for help.
    Explanation
    If the employee feels unable to assist the customer with their concern, the most appropriate course of action would be to direct them to customer service for help. This ensures that the customer's issue is addressed by someone who is specifically trained and equipped to handle such situations. It also shows the customer that their concern is being taken seriously and that the company values their satisfaction.

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  • 3. 

    Rather than doing many things at once I would prefer to work on one project at a time.

    • A.

      Disagree

    • B.

      Strongly Disagree

    • C.

      Strongly Agree

    • D.

      Agree

    Correct Answer
    A. Disagree
    Explanation
    The given statement suggests that the person prefers to work on one project at a time rather than multitasking. However, the answer "Disagree" indicates that the person does not agree with this statement. This implies that the person is comfortable with multitasking and prefers to work on multiple projects simultaneously.

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  • 4. 

    How many times have you called in sick when you were not in the last 3 month?

    Correct Answer
    None
    1-3
    3-4
    More than 4
    Explanation
    The answer options provided represent the different ranges of the number of times the person has called in sick when they were not actually sick in the last 3 months. The correct answer is "None" because it indicates that the person has not called in sick when they were not actually sick during that time period.

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  • 5. 

    When I am at work, my number one priority is:

    • A.

      Working with the team to accomplish our goals.

    • B.

      Making sure that the customer is taken care of.

    • C.

      Focusing completely on the task at hand.

    • D.

      Making sure that I complete all of my assigned tasks during the day.

    • E.

      None of the above

    Correct Answer
    B. Making sure that the customer is taken care of.
    Explanation
    The correct answer is "Making sure that the customer is taken care of." This answer suggests that the individual prioritizes providing excellent customer service and ensuring customer satisfaction. This could involve addressing customer needs, resolving issues, and going above and beyond to meet their expectations. By prioritizing the customer, the individual demonstrates a commitment to delivering a positive experience and building strong relationships with clients.

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  • 6. 

    If I felt that I needed more training on a particular task I would:

    • A.

      Ask a fellow Associate to help me get started.

    • B.

      Talk to my supervisor and let them know I don't understand.

    • C.

      Stop and work on something that I am more comfortable with.

    • D.

      Start working and try to figure it out on my own.

    Correct Answer
    A. Ask a fellow Associate to help me get started.
    Explanation
    The correct answer is to ask a fellow Associate to help get started. This is the best approach because seeking assistance from someone who is knowledgeable and experienced in the task can provide valuable guidance and support. It shows initiative and a willingness to learn, which is important in professional development. Asking for help can also prevent mistakes or misunderstandings that may occur when trying to figure it out on your own.

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  • 7. 

    I am willing to work on different projects in addition to the role I am applying for.

    • A.

      Occasionally

    • B.

      Always

    • C.

      Never

    • D.

      Rarely

    Correct Answer
    B. Always
    Explanation
    The given answer "Always" suggests that the person is always willing to work on different projects in addition to the role they are applying for. This indicates a high level of flexibility and adaptability, showing that the person is open to taking on new challenges and responsibilities outside of their primary role. This trait can be valuable in a professional setting as it demonstrates a willingness to go above and beyond and contribute to the success of the organization in various ways.

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  • 8. 

    . If I saw a co-worker taking office supplies home from work, I would:

    • A.

      Tell the co-worker they are violating policy and inform my Supervisor.

    • B.

      Inform my Supervisor.

    • C.

      Pretend that I didn't see it.

    • D.

      Wait to take action until I see it happen more than once.

    Correct Answer
    B. Inform my Supervisor.
    Explanation
    If I saw a co-worker taking office supplies home from work, I would inform my supervisor. This is the most appropriate course of action because it shows that I am responsible and committed to upholding company policies. By informing my supervisor, I am ensuring that the issue is addressed and resolved appropriately. Ignoring the situation or waiting for it to happen multiple times would not be ethical and could potentially lead to further violations of company policies.

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  • 9. 

    I prefer working on my own more than working with others.

    • A.

      Disagree

    • B.

      Strongly Disagree

    • C.

      Strongly Agree

    • D.

      Agree

    Correct Answer
    B. Strongly Disagree
    Explanation
    This answer suggests that the person strongly disagrees with the statement that they prefer working on their own more than working with others. This means that they actually prefer working with others and value collaboration and teamwork over individual work.

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  • 10. 

    If I saw a co-worker that needed help I would:

    • A.

      Wait until they ask me for help.

    • B.

      Go right over and begin helping.

    • C.

      Continue with what I was working on.

    • D.

      Wait until my supervisor asks me to help.

    Correct Answer
    B. Go right over and begin helping.
    Explanation
    The correct answer is "Go right over and begin helping." This option shows a proactive and helpful attitude towards the co-worker in need. It demonstrates a willingness to assist without waiting for them to ask for help or for a supervisor to intervene. This approach promotes teamwork, collaboration, and a positive work environment.

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  • 11. 

    In a given month, it is acceptable to be late to work:

    • A.

      One or two times.

    • B.

      Never.

    • C.

      Five or six times.

    • D.

      Three or four times.

    Correct Answer
    B. Never.
    Explanation
    Being late to work is generally considered unacceptable as it can disrupt the flow of work and impact productivity. Punctuality is an important aspect of professionalism and shows respect for colleagues and the workplace. Therefore, the correct answer is "Never" as it implies that being late to work is not acceptable in any given month.

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  • 12. 

    Rather than doing many things at once I would prefer to work on one project at a time.

    • A.

      False

    • B.

      True

    Correct Answer
    A. False
    Explanation
    The given statement suggests that the person prefers to work on one project at a time instead of doing many things simultaneously. The correct answer is "False" because the person does not prefer to work on one project at a time.

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  • 13. 

    I prefer working on my own more than working with others.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement suggests that the person has a preference for working independently rather than collaborating with others. This implies that they are more productive, focused, and comfortable when they have control over their work and can rely on their own skills and abilities. It is possible that they find it easier to make decisions, manage their time, and maintain their own pace when working alone.

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  • 14. 

    Are you willing to submit to a drug screen and background check?

    • A.

      No

    • B.

      Yes

    • C.

      Maybe

    Correct Answer
    B. Yes
    Explanation
    The given correct answer is "Yes." This indicates that the person is willing to submit to a drug screen and background check. By choosing "Yes," they are expressing their consent and willingness to undergo these procedures as part of any necessary requirements or protocols.

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  • 15. 

    Are you at least 18 years of age?

    • A.

      No

    • B.

      Yes

    Correct Answer
    B. Yes
    Explanation
    This question is asking whether the person is at least 18 years old. The answer "Yes" indicates that the person is indeed 18 years or older.

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  • 16. 

    Are you eligible to work in the United States?

    • A.

      Yes

    • B.

      No

    Correct Answer
    A. Yes
    Explanation
    The given correct answer is "Yes" because it indicates that the person is eligible to work in the United States. This implies that they meet the necessary requirements and qualifications to legally work in the country.

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  • 17. 

    Do you have a valid Drivers' License?

    • A.

      Yes

    • B.

      No

    • C.

      Photo ID

    Correct Answer
    A. Yes
    Explanation
    The given correct answer is "Yes" because it indicates that the person has a valid driver's license.

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  • 18. 

    Do you have your own transportation to get back and forth to work?

    • A.

      Yes

    • B.

      No

    • C.

      Bus

    • D.

      Friend

    Correct Answer
    A. Yes
    Explanation
    The correct answer is "Yes" because it indicates that the person has their own means of transportation to commute to work. This implies that they do not rely on public transportation or a friend for transportation, suggesting that they have a vehicle of their own.

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  • 19. 

    Are you available to work extended shifts or increase your availability during the peak business times of spring, back to school and holiday?

    • A.

      Yes

    • B.

      No

    Correct Answer
    A. Yes
    Explanation
    The given answer is "Yes" because the person is indicating their willingness to work extended shifts or increase their availability during peak business times. This suggests that they are flexible and adaptable in their work schedule, which can be beneficial for the company during busy periods.

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  • 20. 

    The position you have applied for may require that you work on holidays. Are you able to meet this requirement?

    • A.

      Yes

    • B.

      No

    • C.

      Maybe

    Correct Answer
    A. Yes
    Explanation
    The candidate is stating that they are able to work on holidays if required for the position they have applied for. This indicates their willingness to be flexible with their schedule and prioritize the needs of the job. They are demonstrating their commitment and availability to meet the requirements of the position, even if it means sacrificing personal time during holidays.

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  • 21. 

    All of our  employees are required to solicit  ATS.  If asked would you be willing to ask a customer or client?

    • A.

      Yes

    • B.

      No

    Correct Answer
    A. Yes
    Explanation
    The correct answer is "Yes" because the question is asking if the person would be willing to ask a customer or client. By answering "Yes," the person is indicating that they are willing to solicit ATS from customers or clients as required by the company.

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  • 22. 

    All employees are subject to pre-employment physicals. If asked would you be willing to do this? 

    • A.

      Yes

    • B.

      No

    Correct Answer
    A. Yes
    Explanation
    The given correct answer is "Yes" because it indicates the willingness of the employee to undergo pre-employment physicals. This suggests that the employee understands and accepts the requirement of physical examinations as part of the employment process. Choosing "No" would imply a reluctance or refusal to comply with this specific requirement, which may result in the employee not being considered for the job.

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  • 23. 

    ATS is a FUN place… we love our customers!! Do you love delivering great customer service?

    • A.

      Yes

    • B.

      No

    Correct Answer
    A. Yes
    Explanation
    The given correct answer is "Yes". This implies that the person loves delivering great customer service. It suggests that they enjoy interacting with customers and providing them with a positive experience. This attitude is likely to contribute to a positive work environment and help in building strong relationships with customers.

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  • 24. 

    All retail positions at ATS  require weekend availability. Out of 8 Saturdays and Sundays in a month, how many are you able to work?

    • A.

      1-2 days

    • B.

      0 days

    • C.

      7-8 days

    • D.

      5-6 days

    • E.

      3-4 days

    Correct Answer
    C. 7-8 days
    Explanation
    The correct answer is 7-8 days because the question asks how many Saturdays and Sundays the person is able to work out of the 8 in a month. Since all retail positions at ATS require weekend availability, the person should be able to work all 8 Saturdays and Sundays, which is equivalent to 7-8 days.

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