Tell the person what you think the answer might be.
Refer the person to your supervisor.
Say that you are not allowed to give out that information to the public
Inform the person that you don't know but will find out.
Get caught up in an argument.
Use the word "NO"
Give out orders or place blame on the Customer.
All of the Above.
Taking a deep breath.
Not responding with agggression.
Ask, and keep asking, for the facts.
All of the above.
68% to 75%
36% to 49%
54% to 70%
None of the above.
Take a deep breath
Interrupt the customer so you can take control of the call.
Listen to what is being said and take notes.
Apologize if necessary to the customer.
Never give excuses.
Customer relationship department