Customer Service: Quiz! MCQ

The explanation for the given correct answer is that it states that our CRMs (Customer Relationship Managers) are responsible for managing multiple live sites simultaneously. This implies that they are capable of handling the workload of multiple sites and suggests that our CRMs are efficient and capable individuals.

The question asks for the current longest serving CSO. Among the given options, the only name provided is "Tricky". Therefore, the correct answer is Tricky.

The correct answer is 106.9%. This suggests that our current NHBC TW Adjusted score for 8-week surveys is 106.9%.

Ryan is the correct answer because he is the CRM responsible for looking after the Tolworth Girls School development for customer service.

The correct answer is £550. This means that, on average, the company spends £550 on remedial work per plot across all their sites. This figure takes into account the cumulative spending for the year so far.

The correct answer is "Recommend, Home condition, Service Before, Quality, Service After, Standard of Finish". These six questions are used to measure the customer's satisfaction and experience with the NHBC 8 week survey. The "Recommend" question assesses whether the customer would recommend NHBC to others. "Home condition" evaluates the overall condition of the home. "Service Before" measures the quality of service provided before the completion of the home. "Quality" assesses the overall quality of the home. "Service After" evaluates the quality of service provided after the completion of the home. "Standard of Finish" assesses the overall standard of finish in the home.

The answer is 0 because it states that no complaints were received about how the problem was handled. This suggests that the handling of the power plant room flood at Station View was satisfactory and did not result in any negative feedback or dissatisfaction from customers.

CSO stands for Customer Support Operative. This term is commonly used in the business world to refer to individuals who provide support and assistance to customers. They are responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The term "Customer Support Operative" accurately describes the role and responsibilities of individuals in this position.

Based on the given information, the correct answer is 5300. This means that approximately 5300 issues have been raised by customers this year so far. An issue refers to anything that is logged on COINS for a contractor or CSO, such as a blown tape.

The correct answer is Customer Service, Finance, Production, Technical, Commercial and Sales. This answer suggests that all departments, including Customer Service, Finance, Production, Technical, Commercial, and Sales, are represented at the weekly customer service meeting.

TWST has 4 Customer Service Coordinators.

Tara and Alex's job titles are Customer Support Liaison and Customer Support Administrator.

Plumbing & heating has the highest number of issues logged against it from customer inquiries this year. This suggests that there have been more problems or concerns related to plumbing and heating services compared to the other categories listed (kitchen fitting, plastering & dry lining, and painting & decorating).

Church Crookham is currently the highest scorer on the TW adjusted 8-week survey. This is based on the information provided in the question, which states that Greenhill Gardens is excluded from consideration due to having only one survey back so far this year. Therefore, among the given options, Church Crookham has the highest score on the survey.

The correct answer is 5350. This implies that the customer service team has closed approximately 5350 issues this year.