Customer Service: Quiz! MCQ
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Questions and Answers
- 1.
How many Customer Service Coordinators does TWST have?
- A.
4
- B.
3
- C.
5
- D.
6
Correct Answer
A. 4Explanation
TWST has 4 Customer Service Coordinators.Rate this question:
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- 2.
Roughly, how many 'issues' have been raised by customers this year so far? An issue is anything we log on COINS for a contractor or CSO - for example, a blown tape.
- A.
5300
- B.
500
- C.
6000
- D.
5000
Correct Answer
A. 5300Explanation
Based on the given information, the correct answer is 5300. This means that approximately 5300 issues have been raised by customers this year so far. An issue refers to anything that is logged on COINS for a contractor or CSO, such as a blown tape.Rate this question:
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- 3.
Roughly, how many issues have the customer service team closed this year?
- A.
5150
- B.
5350
- C.
5000
- D.
4900
Correct Answer
B. 5350Explanation
The correct answer is 5350. This implies that the customer service team has closed approximately 5350 issues this year.Rate this question:
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- 4.
What is our current NHBC TW Adjusted score for 8-week surveys?
- A.
106.0%
- B.
106.9%
- C.
110.7%
- D.
98.3%
Correct Answer
B. 106.9%Explanation
The correct answer is 106.9%. This suggests that our current NHBC TW Adjusted score for 8-week surveys is 106.9%.Rate this question:
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- 5.
What site is currently the highest scorer on our TW adjusted 8-week survey? (Excluding Greenhill Gardens as we've only had 1 survey back from there this year so far)
- A.
Leybourne Chase
- B.
Church Crookham
- C.
Kilnwood Vale
- D.
Tolworth Girls School
Correct Answer
B. Church CrookhamExplanation
Church Crookham is currently the highest scorer on the TW adjusted 8-week survey. This is based on the information provided in the question, which states that Greenhill Gardens is excluded from consideration due to having only one survey back so far this year. Therefore, among the given options, Church Crookham has the highest score on the survey.Rate this question:
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- 6.
Following the power plant room flood at Station View (Guildford) last year, how many complaints did we receive about how we (TW) handled the problem?
- A.
45
- B.
30
- C.
15
- D.
0
Correct Answer
D. 0Explanation
The answer is 0 because it states that no complaints were received about how the problem was handled. This suggests that the handling of the power plant room flood at Station View was satisfactory and did not result in any negative feedback or dissatisfaction from customers.Rate this question:
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- 7.
Which CRM looks after the Tolworth Girls School development for customer service?
- A.
Greg
- B.
Andy
- C.
Ash
- D.
Dan
- E.
Ryan
Correct Answer
E. RyanExplanation
Ryan is the correct answer because he is the CRM responsible for looking after the Tolworth Girls School development for customer service.Rate this question:
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- 8.
What are Tara and Alex's job titles?
- A.
Customer Support Liaison & Customer Support Administrator
- B.
Customer Service Liaison & Customer Service Administrator
- C.
Customer Liaison & Customer Administrator
Correct Answer
A. Customer Support Liaison & Customer Support AdministratorExplanation
Tara and Alex's job titles are Customer Support Liaison and Customer Support Administrator.Rate this question:
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- 9.
What are the six questions we measure for the NHBC 8 week survey?
- A.
Quality, Home condition, Service Before, Service After, Handover, Internal Design
- B.
Service Before, Completion on time, Quality, Service After, Standard of Finish, Recommend
- C.
Recommend, Home condition, Service Before, Quality, Service After, Standard of Finish
Correct Answer
C. Recommend, Home condition, Service Before, Quality, Service After, Standard of FinishExplanation
The correct answer is "Recommend, Home condition, Service Before, Quality, Service After, Standard of Finish". These six questions are used to measure the customer's satisfaction and experience with the NHBC 8 week survey. The "Recommend" question assesses whether the customer would recommend NHBC to others. "Home condition" evaluates the overall condition of the home. "Service Before" measures the quality of service provided before the completion of the home. "Quality" assesses the overall quality of the home. "Service After" evaluates the quality of service provided after the completion of the home. "Standard of Finish" assesses the overall standard of finish in the home.Rate this question:
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- 10.
What does 'CSO' stand for?
- A.
Customer Support Operative
- B.
Customer Service Operative
- C.
Customer Solutions Operative
Correct Answer
A. Customer Support OperativeExplanation
CSO stands for Customer Support Operative. This term is commonly used in the business world to refer to individuals who provide support and assistance to customers. They are responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The term "Customer Support Operative" accurately describes the role and responsibilities of individuals in this position.Rate this question:
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- 11.
Which departments are represented at the weekly customer service meeting?
- A.
All BU departments
- B.
Customer Service, Production and Technical
- C.
Customer Service, Production, Technical and Sales
- D.
Customer Service, Production, Sales and Commercial
- E.
Customer Service, Finance, Production, Technical, Commercial and Sales
Correct Answer
E. Customer Service, Finance, Production, Technical, Commercial and SalesExplanation
The correct answer is Customer Service, Finance, Production, Technical, Commercial and Sales. This answer suggests that all departments, including Customer Service, Finance, Production, Technical, Commercial, and Sales, are represented at the weekly customer service meeting.Rate this question:
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- 12.
Generally, our CRMs are looking after two or more live sites each at a time.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The explanation for the given correct answer is that it states that our CRMs (Customer Relationship Managers) are responsible for managing multiple live sites simultaneously. This implies that they are capable of handling the workload of multiple sites and suggests that our CRMs are efficient and capable individuals.Rate this question:
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- 13.
Year to date, what is our average spend per plot on remedial work across all our sites?
- A.
£550
- B.
£250
- C.
£700
- D.
£400
Correct Answer
A. £550Explanation
The correct answer is £550. This means that, on average, the company spends £550 on remedial work per plot across all their sites. This figure takes into account the cumulative spending for the year so far.Rate this question:
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- 14.
So far this year, what category has the highest number of issues logged against it from customer inquiries? I/E What have we had the most 'issues' with this year?
- A.
Kitchen fitting
- B.
Plumbing & heating
- C.
Plastering & dry lining
- D.
Painting & decorating
Correct Answer
B. Plumbing & heatingExplanation
Plumbing & heating has the highest number of issues logged against it from customer inquiries this year. This suggests that there have been more problems or concerns related to plumbing and heating services compared to the other categories listed (kitchen fitting, plastering & dry lining, and painting & decorating).Rate this question:
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- 15.
Who is currently our longest serving CSO?
- A.
Tricky
- B.
Dave
- C.
Geoff
- D.
Gerry
- E.
Brian
- F.
Luke
- G.
Jay
- H.
Neil
- I.
Phil
Correct Answer
A. TrickyExplanation
The question asks for the current longest serving CSO. Among the given options, the only name provided is "Tricky". Therefore, the correct answer is Tricky.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Oct 03, 2018Quiz Created by
Paul
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