Customer Service: Quiz! MCQ

15 Questions | By Pkemptwst | Last updated: Mar 20, 2022 | Total Attempts: 50

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1.

How many Customer Service Coordinators does TWST have?
- A.
  
  4
- B.
  
  3
- C.
  
  5
- D.
  
  6
2.

Roughly, how many 'issues' have been raised by customers this year so far? An issue is anything we log on COINS for a contractor or CSO - for example, a blown tape.
- A.
  
  5300
- B.
  
  500
- C.
  
  6000
- D.
  
  5000
3.

Roughly, how many issues have the customer service team closed this year?
- A.
  
  5150
- B.
  
  5350
- C.
  
  5000
- D.
  
  4900
4.

What is our current NHBC TW Adjusted score for 8-week surveys?
- A.
  
  106.0%
- B.
  
  106.9%
- C.
  
  110.7%
- D.
  
  98.3%
5.

What site is currently the highest scorer on our TW adjusted 8-week survey? (Excluding Greenhill Gardens as we've only had 1 survey back from there this year so far)
- A.
  
  Leybourne Chase
- B.
  
  Church Crookham
- C.
  
  Kilnwood Vale
- D.
  
  Tolworth Girls School
6.

Following the power plant room flood at Station View (Guildford) last year, how many complaints did we receive about how we (TW) handled the problem?
- A.
  
  45
- B.
  
  30
- C.
  
  15
- D.
  
  0
7.

Which CRM looks after the Tolworth Girls School development for customer service?
- A.
  
  Greg
- B.
  
  Andy
- C.
  
  Ash
- D.
  
  Dan
- E.
  
  Ryan
8.

What are Tara and Alex's job titles?
- A.
  
  Customer Support Liaison & Customer Support Administrator
- B.
  
  Customer Service Liaison & Customer Service Administrator
- C.
  
  Customer Liaison & Customer Administrator
9.

What are the six questions we measure for the NHBC 8 week survey?
- A.
  
  Quality, Home condition, Service Before, Service After, Handover, Internal Design
- B.
  
  Service Before, Completion on time, Quality, Service After, Standard of Finish, Recommend
- C.
  
  Recommend, Home condition, Service Before, Quality, Service After, Standard of Finish
10.

What does 'CSO' stand for?
- A.
  
  Customer Support Operative
- B.
  
  Customer Service Operative
- C.
  
  Customer Solutions Operative
11.

Which departments are represented at the weekly customer service meeting?
- A.
  
  All BU departments
- B.
  
  Customer Service, Production and Technical
- C.
  
  Customer Service, Production, Technical and Sales
- D.
  
  Customer Service, Production, Sales and Commercial
- E.
  
  Customer Service, Finance, Production, Technical, Commercial and Sales
12.

Generally, our CRMs are looking after two or more live sites each at a time.
- A.
  
  True
- B.
  
  False
13.

Year to date, what is our average spend per plot on remedial work across all our sites?
- A.
  
  £550
- B.
  
  £250
- C.
  
  £700
- D.
  
  £400
14.

So far this year, what category has the highest number of issues logged against it from customer inquiries? I/E What have we had the most 'issues' with this year?
- A.
  
  Kitchen fitting
- B.
  
  Plumbing & heating
- C.
  
  Plastering & dry lining
- D.
  
  Painting & decorating
15.

Who is currently our longest serving CSO?
- A.
  
  Tricky
- B.
  
  Dave
- C.
  
  Geoff
- D.
  
  Gerry
- E.
  
  Brian
- F.
  
  Luke
- G.
  
  Jay
- H.
  
  Neil
- I.
  
  Phil