Primebeef Co. Customer Service

15 Questions | By Ysabelcamacho.b | Updated: Mar 17, 2022 | Attempts: 71

Questions

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Serving only quality products and excellent courtesy. Remember to read each question and answer carefully. Take note of the feedback after each question.

Questions and Answers

1.

Restating Details | Type response below
2.

Type response below. You can use message templates.
3.

"Where can I see what’s avail and how do I make payments?" Type response below. You can use message templates.
4.

"I've been a long time customer and I'm so disappointed with the BBQ ribs I got!! I've always loved it before but my last order was so dry. I was super embarrassed because I served it for my friends and I was telling them how good your products were but the actual ribs were not at all how they used to be." Type response below.
5.

"Do you have Ribeye available?" What should you respond?
- A.
  
  Yes, it's available!
- B.
  
  Yes we do! We have different types to choose from. Our best seller is the Aged Angus Ribeye Choice Grade. But here's our catalog so you can see the different choices.
- C.
  
  Yes it is. Would you like to place an order? :)
6.

"Hm is your shortplate?" What should you respond?
- A.
  
  Shortplate would be P305/kg for grass fed and P325/kg for grain fed.
- B.
  
  We have a grass fed Shortplate that's P305/kg and a grain fed Shortplate that's P325/kg. Both come per slab and average about 4-6kg each slab. Would any of these work for you?
- C.
  
  Our Shortplate is P305/kg and P325/kg.
7.

"I need it delivered next week." (Pasig cluster) What should you respond?
- A.
  
  Sure. We can schedule your order for delivery on Tuesday between 10am-5pm. If you have any questions, don't hesitate to message us!
- B.
  
  Sure. What date and time would you prefer?
- C.
  
  Ok. Tuesday is our Pasig delivery day. What time do you need it?
8.

"Thanks! We'll be having the steaks for a BBQ lunch tomorrow." What should you respond?
- A.
  
  Sounds great! We also have BBQ tools and steak rubs perfect for BBQs in case you're interested.
- B.
  
  Awesome! We have BBQ tools, rubs, oils and other sauces for sale too. Would you like to order?
- C.
  
  Yum!
9.

"Great! We'll bring it on a road trip tomorrow so please make sure it's very frozen." What should you respond?
- A.
  
  Of course! Our products are all frozen.
- B.
  
  Will do!
- C.
  
  Yes, definitely! To stay on the safe side, we also have coolers or ice gel packs available to keep them from thawing sooner than you'd like. Would you want some for tomorrow?
10.

"Can I order for pick up? Need it by 4pm" What should you respond?
- A.
  
  Of course. May I have the following details?
- B.
  
  Sure! We'll just need the payment confirmation to our BDO/BPI account by 2pm so we can dispatch it in time. I'll send you the total amount right after your order has been packed. I'll just need the following details to proceed: ...
- C.
  
  Absolutely! Here's our catalog for your reference.
11.

"I want to order burgers" What should you respond?
- A.
  
  Got it! What burger would you like?
- B.
  
  Sure. Which of our 4 burgers would you like?
- C.
  
  Great! We have 4 types of burgers available. Would you like our Primebeef burgers? It's one of our best sellers and comes seasoned.
12.

Choose the best response.
- A.
  
  May we have your address?
- B.
  
  Is this address we have on file correct? 155 Kamias Rd. Ext. QC
- C.
  
  What's the delivery address for this order?
13.

"I want 10 gift packages for delivery. My budget is around P1,000 each" (We don't have cowboy sacks in stock) What should you respond?
- A.
  
  We can arrange this. What would you like in the gift package?
- B.
  
  Sure. We have pre-arranged gift sets available. Here's a catalog for your reference.
- C.
  
  Of course. Would you like to try the Kiddie Hamper? It's close to your budget and contains burgers, gravy and stuffed pan de sal all neatly arranged in a picnic hamper.
14.

"What do you have available?"
- A.
  
  Here's a list of our available products. Are you looking to try out our best selling steaks?
- B.
  
  Sending over our available products.
- C.
  
  All our steaks and lamb products are available. Are these what you're looking for?
15.

"What steak cut do you recommend for a beginner?"
- A.
  
  We highly recommend getting the Ribeye Prime Grade Choice Steak priced at P2,340/Kg! Prime grade is the highest grading in the USDA grading. Please let me know on how else we could assist you
- B.
  
  One of our best sellers is our Ribeye steaks! We have different grades, breeds and feeds. You can choose from Prime Grade, Choice Grade, Wagyu A4 or A5 or Grass Fed. Would you like to order?
- C.
  
  A must try is our Ribeye Prime Grade Choice Steak known for its tenderness and juiciness. With the highest grading of USDA, you know you're getting quality highly marbled cuts for P2,340/Kg. How does that sound?