Computer Help Desk! Basic Skills Test! Trivia Quiz

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| By Marcos_gill_luth
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Computer Help Desk! Basic Skills Test! Trivia Quiz - Quiz

Below is a computer help desk basic skills test trivia quiz. Computers are used in almost every field today, but this does not mean that everyone who uses a computer is all-knowing. There are certain issues one can’t fix on their own, and this is where a helpline person comes in. Take up the quiz and see if you are ready to fulfill the functions of this position. All the best!


Questions and Answers
  • 1. 

    An IP address is best defined as...

    • A.

      An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network

    • B.

      Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.

    • C.

      The location of Internet Packets measured in kilobytes on a network.

    • D.

      All of the above.

    Correct Answer
    A. An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network
    Explanation
    An IP address is a unique number consisting of 4 parts separated by dots, such as 217.247.84.89. It is associated with every system connected to a network. This address is used to identify and locate devices on a network, allowing them to communicate with each other. It is not related to being an Internet Provider Address or measuring the location of internet packets on a network. Therefore, the correct answer is that an IP address is a unique number associated with every system connected to a network.

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  • 2. 

    Malware is best defined as...

    • A.

      A computer program designed to protect the operating system from viruses.

    • B.

      Microsoft Arithmetic LAN software. Software run in the background of any Windows based computer system used to manage network connections

    • C.

      Software designed to infiltrate or damage a computer system without the owner's informed consent.

    • D.

      None of the above.

    Correct Answer
    C. Software designed to infiltrate or damage a computer system without the owner's informed consent.
    Explanation
    Malware is software that is specifically designed to infiltrate or damage a computer system without the owner's informed consent. It may include various types of malicious programs such as viruses, worms, Trojans, ransomware, spyware, adware, and more. Unlike antivirus software that protects the operating system from viruses, malware is intended to harm or exploit the system and its data. Therefore, the correct answer is software designed to infiltrate or damage a computer system without the owner's informed consent.

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  • 3. 

    Which one of the following best defines the term Operating System?

    • A.

      The software that allows computer users to run applications with the hardware of a specific system. Microsoft® Windows® or Apple® Computer's OS are examples of operating systems.

    • B.

      The master control program that manages a computer's internal functions and provides a means of control to the computer's operations and file system.

    • C.

      The software that manages the hardware and software interface of a computer.

    • D.

      All of the above.

    Correct Answer
    D. All of the above.
    Explanation
    The term "Operating System" is best defined as all of the above options. The operating system is a software that allows computer users to run applications with the hardware of a specific system. It is also the master control program that manages a computer's internal functions and provides control over its operations and file system. Additionally, it manages the hardware and software interface of a computer. Therefore, all the given options accurately describe different aspects of an operating system.

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  • 4. 

    Which one is not an output device?

    • A.

      Printer

    • B.

      Monitor

    • C.

      Modem

    • D.

      Keyboard

    Correct Answer
    D. Keyboard
    Explanation
    The keyboard is an input device, not an output device. It is used to input data and commands into a computer system. In contrast, a printer is an output device that produces hard copies of documents or images. A monitor is also an output device that displays visual information. A modem is a device that connects a computer to the internet, but it is not directly involved in outputting data.

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  • 5. 

    One MB is equal to...

    • A.

      One thousand bytes

    • B.

      1 billion bytes

    • C.

      The amount of RAM in every computer

    • D.

      1024KB

    Correct Answer
    D. 1024KB
    Explanation
    One megabyte (MB) is equal to 1024 kilobytes (KB). This is because in the binary system, each kilobyte is equal to 1024 bytes, and a megabyte is equal to 1024 kilobytes. Therefore, the correct answer is 1024KB.

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  • 6. 

    Select the 3 graphics files from the list below.

    • A.

      Untitled.nfo

    • B.

      Untitled.jpg

    • C.

      Untitled.bmp

    • D.

      Untitled.ogg

    • E.

      Untitled.tiff

    Correct Answer(s)
    B. Untitled.jpg
    C. Untitled.bmp
    E. Untitled.tiff
    Explanation
    The question asks for the selection of three graphics files from the given list. The correct answer includes untitled.jpg, untitled.bmp, and untitled.tiff. These file extensions (.jpg, .bmp, .tiff) are commonly used for storing graphics and images, indicating that they are likely the correct choices for graphics files.

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  • 7. 

    Select the URL from the list below.

    Correct Answer
    B. Http://www.yahoo.com
    Explanation
    The correct answer is http://www.yahoo.com because it is the only option that is a valid URL. The other options are an email address, a file path, and an IP address, which are not URLs.

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  • 8. 

    Which of the following programs is not an email client?

    • A.

      Microsoft Outlook 2003

    • B.

      Windows Live Mail

    • C.

      Mozilla Firefox

    • D.

      Outlook Express 6

    Correct Answer
    C. Mozilla Firefox
    Explanation
    Mozilla Firefox is not an email client. It is a web browser developed by Mozilla Foundation. While Microsoft Outlook 2003, Windows Live Mail, and Outlook Express 6 are all email clients used for sending, receiving, and managing emails.

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  • 9. 

    A modem is best defined as...

    • A.

      A device that allows you to connect your PC to to an internet service.

    • B.

      A piece of computer software that is used to browse the web. (eg: internet explorer)

    • C.

      An interconnected group of computers.

    • D.

      A program that prevents other people on the Internet from accessing your computer and your files.

    Correct Answer
    A. A device that allows you to connect your PC to to an internet service.
    Explanation
    A modem is a device that enables a computer to connect to the Internet by converting digital signals from the computer into analog signals that can be transmitted over telephone lines or other communication channels. It allows the computer to communicate with an Internet service provider, establish a connection, and access the Internet.

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  • 10. 

    What is the shortcut for PASTE?

    • A.

      Ctrl + P

    • B.

      Ctrl + V

    • C.

      Ctrl + C

    • D.

      Caps Lock + V

    Correct Answer
    B. Ctrl + V
    Explanation
    The correct answer is Ctrl + V. This keyboard shortcut is commonly used to paste copied content. By pressing the Ctrl key and the V key simultaneously, users can quickly paste text, images, or other content that has been previously copied or cut. This shortcut is widely supported in various software applications and operating systems, making it a convenient and efficient way to transfer information.

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  • 11. 

    Which is not an operating system?

    • A.

      DOS

    • B.

      Windows

    • C.

      MS-Word

    • D.

      LINUX

    Correct Answer
    C. MS-Word
    Explanation
    MS-Word is not an operating system. It is a word processing software developed by Microsoft. Operating systems, on the other hand, are software that manage computer hardware and software resources, providing common services for computer programs. DOS, Windows, and LINUX are all examples of operating systems.

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  • 12. 

    The brain of the computer. This part does the calculation, moving and processing of information.

    • A.

      CPU

    • B.

      RAM

    • C.

      Motherboard

    • D.

      Hard drive

    Correct Answer
    A. CPU
    Explanation
    The CPU, or Central Processing Unit, is often referred to as the brain of the computer because it is responsible for performing calculations, moving data, and processing information. It is the main component that executes instructions and carries out tasks in a computer system. The CPU is responsible for executing program instructions, performing mathematical calculations, and managing the flow of data between different components of the computer. Without the CPU, a computer would not be able to function and perform tasks efficiently.

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  • 13. 

    What does "www" stand for?

    • A.

      Wide World Web

    • B.

      Winding Web World

    • C.

      World Wide Web

    • D.

      None of the above

    Correct Answer
    C. World Wide Web
    Explanation
    The term "www" stands for World Wide Web. This is the network of websites and webpages that are accessible through the internet. It is a system of interconnected documents and resources that can be accessed using a web browser. The World Wide Web revolutionized the way information is shared and accessed, making it easier for people around the world to connect and communicate.

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  • 14. 

    What is this computer component?

    • A.

      Video Card

    • B.

      Sound Card

    • C.

      RAM

    • D.

      Network Interface Card

    Correct Answer
    D. Network Interface Card
    Explanation
    A Network Interface Card (NIC) is a computer component that allows a computer to connect to a network. It provides the necessary hardware to enable communication between the computer and other devices on the network. NICs are commonly used to connect computers to local area networks (LANs) or to the internet. They typically have an Ethernet port that allows for wired connections, but can also support wireless connections through Wi-Fi. NICs are essential for accessing and transferring data over a network, making them a crucial component for network connectivity.

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  • 15. 

    What is this computer component?

    • A.

      RAM

    • B.

      CPU

    • C.

      Hard Disk

    • D.

      Motherboard

    Correct Answer
    B. CPU
    Explanation
    The correct answer is CPU. The CPU, or Central Processing Unit, is a vital component of a computer that carries out instructions and performs calculations. It is often referred to as the "brain" of the computer as it controls and coordinates all the other hardware components. RAM, Hard Disk, and Motherboard are also important components, but they serve different functions in the overall functioning of a computer.

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  • 16. 

    What is this computer component?

    • A.

      Hard drive

    • B.

      CPU

    • C.

      Chassis

    • D.

      Motherboard

    Correct Answer
    C. Chassis
    Explanation
    The correct answer is chassis. A computer chassis refers to the physical case that houses all the internal components of a computer. It provides structural support and protection for the components, as well as housing the power supply, storage drives, and other peripherals. The chassis also typically includes ports and connectors for external devices such as USB and audio.

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  • 17. 

    What is this device?

    • A.

      Modem

    • B.

      Wireless Router

    • C.

      Video Card

    • D.

      Motherboard

    Correct Answer
    B. Wireless Router
    Explanation
    A wireless router is a device that allows multiple devices to connect to a network wirelessly. It acts as a central hub, transmitting data between the internet and devices such as smartphones, laptops, and smart home devices. It creates a Wi-Fi network, enabling users to access the internet without the need for physical cables. This device is commonly used in homes and offices to provide internet connectivity to multiple devices simultaneously.

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  • 18. 

    What is the function of this device?

    • A.

      It performs all the arithmetic, logical operations of computer.

    • B.

      It is very high speed short term storage that CPU uses to store information temporarily. After the computer is turned off, any data stored will be lost.

    • C.

      It is used to store large amounts of data in a computer system, data is retained on this device even when the computer is turned off.

    • D.

      It is is used to generate and output images onto the display.

    Correct Answer
    C. It is used to store large amounts of data in a computer system, data is retained on this device even when the computer is turned off.
    Explanation
    The correct answer is "It is used to store large amounts of data in a computer system, data is retained on this device even when the computer is turned off." This answer accurately describes the function of a storage device, which is to store data in a computer system and retain it even when the computer is powered off.

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  • 19. 

    This is a measurement of speed over a network.

    • A.

      Megabytes

    • B.

      Bits

    • C.

      Megahertz

    • D.

      Megabits per second.

    Correct Answer
    D. Megabits per second.
    Explanation
    The correct answer is Megabits per second. Megabits per second is a unit of measurement commonly used to quantify the speed of data transfer over a network. It refers to the number of megabits (Mb) that can be transmitted in one second. This unit is widely used because it provides a more accurate representation of network speed compared to other options such as megabytes or bits. Megahertz, on the other hand, is a unit of frequency and not applicable in this context.

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  • 20. 

    Bandwidth

    • A.

      The speed at which data can be transferred from the server to the client.

    • B.

      A measurement of how much information can be carried in a given time period (usually a second) over a wired or wireless communications link.

    • C.

      A unit of information or computer storage equal to one billion bytes.

    • D.

      None of the above.

    Correct Answer
    B. A measurement of how much information can be carried in a given time period (usually a second) over a wired or wireless communications link.
    Explanation
    Bandwidth refers to the measurement of how much information can be carried in a given time period, typically a second, over a wired or wireless communications link. It is not related to the speed at which data can be transferred from the server to the client or a unit of information or computer storage equal to one billion bytes. The correct answer describes the concept accurately, highlighting the capacity of a communications link to transmit information within a specific time frame.

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  • 21. 

    Download

    • A.

      A unit of information or computer storage equal to either 1,024 bytes (2 to the 10th power) or 1,000 bytes (10 to the 3rd power), depending on context

    • B.

      When you transmit data from your PC to another computer.

    • C.

      A local area network which uses high frequency radio signals to send and receive data over short distances.

    • D.

      When data is received on your PC. This includes, but is not limited to, viewing webpages, receiving e-mail, watching videos, getting movies, getting music and email attachments.

    Correct Answer
    D. When data is received on your PC. This includes, but is not limited to, viewing webpages, receiving e-mail, watching videos, getting movies, getting music and email attachments.
  • 22. 

    Ping

    • A.

      A measurement of data transferred to your local station from a specific network source.

    • B.

      A computer network tool used to test whether a particular host is reachable across an IP network; it is also used to self test the Network Interface Card (NIC) of the computer.

    • C.

      A sound used for testing your computer speakers.

    • D.

      None of the above.

    Correct Answer
    B. A computer network tool used to test whether a particular host is reachable across an IP network; it is also used to self test the Network Interface Card (NIC) of the computer.
    Explanation
    Ping is a computer network tool used to test the reachability of a specific host across an IP network. It sends a small packet of data to the host and waits for a response. If the host responds, it indicates that the host is reachable. Ping is also used to self-test the Network Interface Card (NIC) of the computer, ensuring that it is functioning properly. Therefore, the given answer accurately describes the purpose and functionality of Ping.

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  • 23. 

    Which operating system was the successor to Windows 98?

    • A.

      Windows Vista

    • B.

      Windows XP

    • C.

      Windows ME

    • D.

      Windows CE

    Correct Answer
    C. Windows ME
    Explanation
    Windows ME, also known as Windows Millennium Edition, was the successor to Windows 98. It was released by Microsoft in the year 2000 and was intended for home users. Windows ME included various improvements and updates compared to Windows 98, such as enhanced multimedia capabilities, improved system restore functionality, and better support for digital devices. However, it was not as stable or well-received as its predecessor, and it was eventually replaced by Windows XP.

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  • 24. 

    Which of the following is not an internet browser?

    • A.

      Safari

    • B.

      Firefox

    • C.

      Opera

    • D.

      Thunderbird

    Correct Answer
    D. Thunderbird
    Explanation
    Thunderbird is not an internet browser. It is actually an email client developed by Mozilla, which allows users to manage their emails and accounts. While Safari, Firefox, and Opera are all popular internet browsers used to access and navigate the internet, Thunderbird serves a different purpose by providing email services.

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  • 25. 

    The internet was invented by

    • A.

      Bill Gates

    • B.

      The US Department of Defense

    • C.

      Steve Jobs

    • D.

      Albert Einstein

    Correct Answer
    B. The US Department of Defense
    Explanation
    The correct answer is the US Department of Defense. The internet was originally developed by the US Department of Defense's Advanced Research Projects Agency (ARPA) in the 1960s. It was initially created as a means of communication and data transfer between different computers and research institutions. The project, known as ARPANET, laid the foundation for the modern internet that we use today. Bill Gates, Steve Jobs, and Albert Einstein are not directly associated with the invention of the internet.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 27, 2012
    Quiz Created by
    Marcos_gill_luth
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