Do you understand the purpose of a help desk? Would you like to test your knowledge? A help desk is a source that provides the customer with information and support pertaining to a company’s or institution’s products or services. A help desk aims to troubleshoot issues or share information about computers, electronic equipment, food, apparel, and software. If you want to learn more concerning the help desk, this quiz may be helpful to you.
Developing software applications
Managing network infrastructure
Providing technical support to users
Creating company marketing strategies
Rate this question:
Need assistance locating a claim.
Loss chain questions
You’ve completed your call with the customer and you want to double check if you handled it correctly.
All of the above.
Rate this question:
Your first and last name.
Whether the caller is on the line and the caller’s identity (ie. Policyholder, claimant, agent, etc.)
The general purpose of the call.
All of the above.
Rate this question:
Bring your caller on the line so they can hear the answer from the Help Desk Associate.
Limit discussion with the Help Desk to the problem at hand.
Let the Help Desk Associate know the call is being recorded and monitored for general business purposes.
All of the above.
Rate this question:
Keep calling until a Help Desk Associate answers.
Walk over to a Help Desk Associate and ask your question.
Contact a Supervisor for assistance.
All of the above.
Rate this question:
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
Wait!
Here's an interesting quiz for you.