Quiz: Take The Ultimate Trivia Questions On Help Desk!
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Do you understand the purpose of a help desk? Would you like to test your knowledge? A help desk is a source that provides the customer with information and support pertaining to a company’s or institution’s products or services. A help desk aims to troubleshoot issues or share information about computers, electronic equipment, food, apparel, and software. If you want to learn more concerning the help desk, this quiz may be helpful to you.
- 1.Which of the following is an example of when you might call the Help Desk?
- A.
Your password needs reset.
- B.
Questions about vendor services (rental, roadside assistance, OYS Auto Repair Network, etc.)
- C.
Your Soft-Phone is not working correctly.
- D.
All of the above.
- 2.Which of the following is an example of when you would not call the Help Desk?
- A.
Need assistance locating a claim.
- B.
Loss chain questions
- C.
You’ve completed your call with the customer and you want to double check if you handled it correctly.
- D.
All of the above.
- 3.What important information should you provide the Help Desk Associate at the beginning of your call?
- A.
Your first and last name.
- B.
Whether the caller is on the line and the caller’s identity (ie. Policyholder, claimant, agent, etc.)
- C.
The general purpose of the call.
- D.
All of the above.
- 4.To maximize efficiency, what should you put into practice when calling the Help Desk?
- A.
Bring your caller on the line so they can hear the answer from the Help Desk Associate.
- B.
Limit discussion with the Help Desk to the problem at hand.
- C.
Let the Help Desk Associate know the call is being recorded and monitored for general business purposes.
- D.
All of the above.
- 5.If the Help Desk is unavailable, what is the best action to take?
- A.
Keep calling until a Help Desk Associate answers.
- B.
Walk over to a Help Desk Associate and ask your question.
- C.
Contact a Supervisor for assistance.
- D.
All of the above.
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