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Help Desk Quizzes & Trivia

Have you ever had a problem you just couldn't solve? Have you ever walked up to someone sitting behind a desk and asked them a question that you deemed nigh unanswerable, and then they answered it? How can they do it? How do the people at help desks know how to help? Well, that's where these quizzes come in...to help you answer that question...by answering others!

Get ready to look at people, their computers, the internet, encyclopedias and instruction manuals...these questions won't be easy...but then, if they were then you wouldn't be needing help from the help desk, right? It's either you, or the help desk...you'll have to work out who knows more!
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Quiz for testing your level of service desk knowledge

Questions: 6  |  Attempts: 2387   |  Last updated: Jan 28, 2013
  • Sample Question
    A user calls to say she can't receive any mails. Which of the following questions would not be relevant for you to ask?

This quiz is administered by FMC to test your Help Desk Skill level.  Please answer all questions to the best of your ability. You will be given 35 minutes to complete a total of 25 questions. You will only be allowed to answer...

Questions: 25  |  Attempts: 2924   |  Last updated: Feb 29, 2016
  • Sample Question
    An IP address is best defined as...

THanks for your interest in working at Mr. David's Flooring. In order to assess all the candidates, we ask that you take this assessment test. Good Luck!

Questions: 56  |  Attempts: 1835   |  Last updated: Feb 18, 2013
  • Sample Question
    What is the first question a computer technician should ask a user that is having issues with a software application after receiving a help desk request by phone or email?

This assessment is designed to determine your particular fitness for certain Computer and Networking Help Desk and Technical Support operations.

Questions: 6  |  Attempts: 1219   |  Last updated: Feb 29, 2016
  • Sample Question
    What is the first question a computer technician should ask a user that is having issues with a software application after receiving a help desk request by phone or email?

Are you the Executive? Socialite? Or could you be the Dinosaur? Take this short quiz to find out!

Questions: 64  |  Attempts: 4096   |  Last updated: Apr 1, 2013
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Help Desk Questions & Answers


What is the meaning of Download?
There are a lot of people who have done a lot of downloading over the past years. Ever since it became popular, people knew that they need to use it. To answer the question, the right choice is letter D. Downloading is described as when data is recei
What testing problem requires help desk support?
A test does not show in the student s ANGEL course page when it is scheduled to be open already.When a test does not show in a students ANGEL course page and it is scheduled to be open, it is likely the instructor forgot to activate the test. If you