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Help Desk Quizzes & Trivia

Have you ever had a problem you just couldn't solve? Have you ever walked up to someone sitting behind a desk and asked them a question that you deemed nigh unanswerable, and then they answered it? How can they do it? How do the people at help desks know how to help? Well, that's where these quizzes come in...to help you answer that question...by answering others!

Get ready to look at people, their computers, the internet, encyclopedias and instruction manuals...these questions won't be easy...but then, if they were then you wouldn't be needing help from the help desk, right? It's either you, or the help desk...you'll have to work out who knows more!

Top Trending Quizzes


This quiz is administered by FMC to test your Help Desk Skill level.  Please answer all questions to the best of your ability. You will be given 35 minutes to complete a total of 25 questions. You will only be allowed to answer...

Questions: 25  |  Attempts: 4565   |  Last updated: Mar 22, 2022
  • Sample Question
    An IP address is best defined as...
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To assess the knowledge of newly hired and trained analyst

Questions: 9  |  Attempts: 454   |  Last updated: Mar 21, 2022
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    You get a call from user who is having an Outlook incident, but no one else is having this incident.  You log the incident and escalate to which group?
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Questions: 13  |  Attempts: 77   |  Last updated: Mar 21, 2022
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    If a member calls asking if the tennis courts are "playable", what should you do?
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This assessment is designed to determine your particular fitness for certain Computer and Networking Help Desk and Technical Support operations.

Questions: 6  |  Attempts: 1583   |  Last updated: Mar 21, 2022
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    What is the first question a computer technician should ask a user that is having issues with a software application after receiving a help desk request by phone or email?
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Are you the Executive? Socialite? Or could you be the Dinosaur? Take this short quiz to find out!

Questions: 64  |  Attempts: 4294   |  Last updated: Mar 22, 2022

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