Help Desk Quizzes & Trivia

Have you ever had a problem you just couldn't solve? Have you ever walked up to someone sitting behind a desk and asked them a question that you deemed nigh unanswerable, and then they answered it? How can they do it? How do the people at help desks know how to help? Well, that's where these quizzes come in...to help you answer that question...by answering others!

Get ready to look at people, their computers, the internet, encyclopedias and instruction manuals...these questions won't be easy...but then, if they were then you wouldn't be needing help from the help desk, right? It's either you, or the help desk...you'll have to work out who knows more!

Top Trending Quizzes

Help Desk Support Skills Test

This quiz is administered by FMC to test your Help Desk Skill level. Please answer all questions to the best of your ability. You will be given 35 minutes to complete a total of 25 questions. You will only be allowed to answer...

Questions: 25 | Attempts: 3557 | Last updated: Feb 29, 2016

Sample Question
An IP address is best defined as...

An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network

Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.

The location of Internet Packets measured in kilobytes on a network.

All of the above.

Mr. Davids Help Desk Assessment

THanks for your interest in working at Mr. David's Flooring. In order to assess all the candidates, we ask that you take this assessment test. Good Luck!

Questions: 56 | Attempts: 2231 | Last updated: Feb 18, 2013

Sample Question
What is the first question a computer technician should ask a user that is having issues with a software application after receiving a help desk request by phone or email?

Have you rebooted?

May I please have your name and phone number?

Is this computer a Dell?

Computer & Network Help Desk

This assessment is designed to determine your particular fitness for certain Computer and Networking Help Desk and Technical Support operations.

Questions: 6 | Attempts: 1394 | Last updated: Feb 29, 2016

Sample Question
What is the first question a computer technician should ask a user that is having issues with a software application after receiving a help desk request by phone or email?

Have you rebooted?

May I please have your name and phone number?

Is this computer a Dell?

IT Help Desk General Computer Knowledge And Concepts

Review quiz over unit 2 in IT Help Desk at Metcalfe County High School

Questions: 15 | Attempts: 821 | Last updated: Feb 13, 2013

Sample Question
Which of the following is the correct unit of measure for a computers overall processing speed?

Byte

Binary

Hertz

Gigabyte

How Messy Is Your Desk?

How messy is your desk? Not sure how your desk stacks up?Take the quiz to find out what kind of office mess you are!

Questions: 7 | Attempts: 4112 | Last updated: Jan 16, 2013

Sample Question
How long has the oldest thing in your desktop inbox been there?

Since this morning. I empty it every day.

No idea. Oh, wow! I thought I'd lost that!

About a week. I'm planning on getting to it soon.

A couple of days. It will be empty by this evening.

Recent Quizzes

Computer Help Desk / Technical Support Test Quiz

A test to determine whether or not you are a fit for this type of roll.

Questions: 25 | Attempts: 195 | Last updated: Apr 14, 2020

Sample Question
An IP address is best defined as...

An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network

Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.

The location of Internet Packets measured in kilobytes on a network.

All of the above.

Sd Test - May

SD TEST - MAY

The test contains 40 questions. You have to answer at least 28 questions correctly to clear the test.

Questions: 40 | Attempts: 22 | Last updated: Feb 18, 2013

Sample Question
The access request and reset of account for Metasource is done by Accounts Payable Team

True

False

Do You Help At Home? Find Out Now!

Do you help at home? find out now!

Let's we see if you help at home. Are you lazy or not?

Questions: 45 | Attempts: 249 | Last updated: May 17, 2018

Sample Question
How often do you lay the table?

Once a week

Twice year

Everyday

Once a month

20 Front Desk Commandments

This quiz is designed to help, educate, and support our front desk staff person. This quiz aims to ensure the success of whoever is stationed at the front desk. Good Luck!

Questions: 20 | Attempts: 133 | Last updated: Feb 12, 2013

Sample Question
Your smile is the most important part of your uniform

True

False

What Type Of Collaborator Are You? (By Central Desktop)

What Type of Collaborator Are You? (By Central Desktop)

Are you the Executive? Socialite? Or could you be the Dinosaur? Take this short quiz to find out!

Questions: 64 | Attempts: 4174 | Last updated: Apr 1, 2013

Help Desk Training Quiz

To assess the knowledge of newly hired and trained analyst

Questions: 9 | Attempts: 148 | Last updated: Jan 30, 2013

Sample Question
You get a call from user who is having an Outlook incident, but no one else is having this incident. You log the incident and escalate to which group?

DC-Oakland

Exchange

Outlook Support

PC Support

Reception Desk Associate Quiz

Questions: 13 | Attempts: 23 | Last updated: Jan 23, 2013

Sample Question
If a member calls asking if the tennis courts are "playable", what should you do?

Say "Uhhhh, I don't know...let me see if I can run out there and check?"

Say: "I would be happy to transfer you to our court weather line for weather updates. Just a moment, please?"

Say: "Ya, I'm pretty sure they are...you should just come by the Club and check it out!"

What's In Your Desk Drawer

Can you guess who these drawers belong to? Out of the three names listed, choose who you think the drawer belongs to for a survival prize pack. The employee with the highest number of correct names will be the winner! Please...

Questions: 20 | Attempts: 45 | Last updated: Dec 31, 2012

Sample Question
P

Kathy Rider

Kathy Palmer

Jean Houpt

Help Desk Standard Procedures

This Quiz will test your knowledge of several day to day requests that are received by Help Desk, and are outlined in Support One and SDE.

Questions: 10 | Attempts: 585 | Last updated: Dec 26, 2012

Sample Question
A user calls at 10:00am from an internal number and indicates that they have returned from an LOA and cannot log in to Novell\GroupWise\EPR. Client Record confirms that they are presently on an LOA. What do you do?

Tell the user that they need to have their Manager or Coordinator send an email to Help Desk asking that the accounts be re-enabled. Forward the ticket to the Help Desk Queue.

Have the accounts re-enabled for 24 hours and tell the user that their Manager or Coordinator needs to send an email to Help Desk to confirm the user is back. Forward the ticket to the Help Desk Queue.

Have the accounts re-enabled for 24 hours, ask the user for the name of their Manager or Coordinator. Send Manager or Coordinator the "Return from LOA Approval" script. Forward the ticket to the Help Desk Queue.

Tell the user that they need to contact Human Resources to change their status from LOA to Client. Forward the ticket to the Help Desk Queue.