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Help Desk Training Quiz
Help Desk Training Quiz

To assess the knowledge of newly hired and trained analyst

Questions: 9  |  Attempts: 785   |  Last updated: Mar 21, 2025
  • Sample Question 1
    You get a call from user who is having an Outlook incident, but no one else is having this incident.  You log the incident and escalate to which group?
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  • Sample Question 2
    I get a call from a Physician Services user.  User cannot open personal folders in Outlook.   You can transfer the call to 7-EPIC.  True or False
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  • Sample Question 3
    What are the 3 most crucial pieces of information to be attained for a hardware call?
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