Help Desk Quizzes & Trivia

Have you ever had a problem you just couldn't solve? Have you ever walked up to someone sitting behind a desk and asked them a question that you deemed nigh unanswerable, and then they answered it? How can they do it? How do the people at help desks know how to help? Well, that's where these quizzes come in...to help you answer that question...by answering others!

Get ready to look at people, their computers, the internet, encyclopedias and instruction manuals...these questions won't be easy...but then, if they were then you wouldn't be needing help from the help desk, right? It's either you, or the help desk...you'll have to work out who knows more!

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Service Desk Quiz

Quiz for testing your level of service desk knowledge

Questions: 6 | Attempts: 2387 | Last updated: Jan 28, 2013

Sample Question
A user calls to say she can't receive any mails. Which of the following questions would not be relevant for you to ask?

What's your mailbox size?

Are you connected to the internet?

Is Caps Lock turned on?

Help Desk Support Skills Test

This quiz is administered by FMC to test your Help Desk Skill level. Please answer all questions to the best of your ability. You will be given 35 minutes to complete a total of 25 questions. You will only be allowed to answer...

Questions: 25 | Attempts: 2924 | Last updated: Feb 29, 2016

Sample Question
An IP address is best defined as...

An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network

Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.

The location of Internet Packets measured in kilobytes on a network.

All of the above.

Mr. Davids Help Desk Assessment

THanks for your interest in working at Mr. David's Flooring. In order to assess all the candidates, we ask that you take this assessment test. Good Luck!

Questions: 56 | Attempts: 1835 | Last updated: Feb 18, 2013

Sample Question
What is the first question a computer technician should ask a user that is having issues with a software application after receiving a help desk request by phone or email?

Have you rebooted?

May I please have your name and phone number?

Is this computer a Dell?

Computer & Network Help Desk

This assessment is designed to determine your particular fitness for certain Computer and Networking Help Desk and Technical Support operations.

Questions: 6 | Attempts: 1219 | Last updated: Feb 29, 2016

Sample Question
What is the first question a computer technician should ask a user that is having issues with a software application after receiving a help desk request by phone or email?

Have you rebooted?

May I please have your name and phone number?

Is this computer a Dell?

What Type Of Collaborator Are You? (By Central Desktop)

Are you the Executive? Socialite? Or could you be the Dinosaur? Take this short quiz to find out!

Questions: 64 | Attempts: 4096 | Last updated: Apr 1, 2013

Technical Support Technical Support Quizzes

Management Management Quizzes

Operating System Operating System Quizzes

Training Training Quizzes

Network Network Quizzes

Desktop Desktop Quizzes

Help Desk Questions & Answers

What is the meaning of Download?

There are a lot of people who have done a lot of downloading over the past years. Ever since it became popular, people knew that they need to use it. To answer the question, the right choice is letter D. Downloading is described as when data is recei

What testing problem requires help desk support?

A test does not show in the student s ANGEL course page when it is scheduled to be open already.When a test does not show in a students ANGEL course page and it is scheduled to be open, it is likely the instructor forgot to activate the test. If you