Help Desk Quizzes, Questions & Answers

Have you ever had a problem you just couldn't solve? Have you ever walked up to someone sitting behind a desk and asked them a question that you deemed nigh unanswerable, and then they answered it? How can they do it? How do the people at help desks know how to help? Well, that's where these quizzes come in.. Read More

Top Trending Help Desk Quizzes

Help Desk Support Skills Test

This quiz is administered by FMC to test your Help Desk Skill level. Please answer all questions to the best of your ability. You will be given 35 minutes to complete a total of 25 questions. You will only be allowed to answer...

Questions: 25 | Attempts: 6052 | Last updated: Mar 22, 2023

Sample Question
An IP address is best defined as...

An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network

Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.

The location of Internet Packets measured in kilobytes on a network.

All of the above.

Computer & Network Help Desk

This assessment is designed to determine your particular fitness for certain Computer and Networking Help Desk and Technical Support operations.

Questions: 6 | Attempts: 2102 | Last updated: Mar 21, 2023

Sample Question
What is the first question a computer technician should ask a user that is having issues with a software application after receiving a help desk request by phone or email?

Have you rebooted?

May I please have your name and phone number?

Is this computer a Dell?

Help Desk Training Quiz

To assess the knowledge of newly hired and trained analyst

Questions: 9 | Attempts: 785 | Last updated: Mar 21, 2023

Sample Question
You get a call from user who is having an Outlook incident, but no one else is having this incident. You log the incident and escalate to which group?

DC-Oakland

Exchange

Outlook Support

PC Support

Take The Ultimate Trivia Questions On Help Desk!

Do you understand the purpose of a help desk? Would you like to test your knowledge? A help desk is a source that provides the customer with information and support pertaining to a company’s or institution’s...

Questions: 5 | Attempts: 707 | Last updated: Sep 12, 2024

Sample Question
Which of the following is a primary function of a Help Desk in an IT environment?

Developing software applications

Managing network infrastructure

Providing technical support to users

Creating company marketing strategies

Reception Desk Associate Quiz

This Reception Desk Associate Quiz assesses essential front desk operations in a sports facility context. It evaluates knowledge on handling inquiries, maintaining proper attire, managing facility updates, and ensuring compliance...

Questions: 13 | Attempts: 120 | Last updated: Nov 8, 2023

Sample Question
If a member calls asking if the tennis courts are "playable", what should you do?

Say "Uhhhh, I don't know...let me see if I can run out there and check?"

Say: "I would be happy to transfer you to our court weather line for weather updates. Just a moment, please?"

Say: "Ya, I'm pretty sure they are...you should just come by the Club and check it out!"

Help Desk Quizzes, Questions & Answers

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