Hardest Technical Support Quiz! Trivia

30 Questions | Total Attempts: 5386

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Hardest Technical Support Quiz! Trivia

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Questions and Answers
  • 1. 
    One of the customers has a disability that limits his working with both hands. You want to enable the accessibility feature on his Windows XP computer that will allow him to type using a virtual keyboard. What accessibility will you ask the user to enable?
    • A. 

      Toggle Key

    • B. 

      Visual Keyboard

    • C. 

      On Screen Keyboard

    • D. 

      Sticky keys

  • 2. 
    Which of the following files is used to resolve web site names (FQDN) to IP addresses in a Windows XP based computer when a WINS server is unavailable?
    • A. 

      LMHOSTS

    • B. 

      LMHOST.DAT

    • C. 

      HOSTS

    • D. 

      DSN.LOG

  • 3. 
    What performs all cryptographic operations in Windows XP?
    • A. 

      SSPI

    • B. 

      CryptoAPI

    • C. 

      CSP

    • D. 

      IPSec

  • 4. 
    A user reports that he has lost his Windows XP CD however he had earlier taken the backup of the Windows XP Home CD on one of the partitions of his computer. He also informs that the partitions on the hard drive are FAT 32. The customer has windows ME boot disk and wishes to do a parallel install. What will you advise the customer to do?
    • A. 

      Boot with the Windows Me CD and run winnt32.exe from the XP backup.

    • B. 

      Ask him to get a new Windows XP CD

    • C. 

      Boot with the Windows Me CD and run winnt.exe from the XP backup

    • D. 

      Ask customer to create XP boot disks.

  • 5. 
    A customer gets the error "Error Getting Network Address (11002)" or "Error Getting Network Address (11004)" when he tries to check or send mail using Eudora. How will locate the cause of the issue
    • A. 

      Incorrect POP3 or SMTP server settings

    • B. 

      Firewall

    • C. 

      Corrupt TCP\IP protocol

    • D. 

      Issue with the ISP servers

  • 6. 
    While trying to uninstall Norton Antivirus on a Windows XP based computer, you get a message - Error 1719. The Windows Installer service could not be accessed. What would be one of the basic steps we would perform to troubleshoot this issue?
    • A. 

      Reinstall the Norton Antivirus

    • B. 

      Re-Register the Windows Installer

    • C. 

      Rename msiexec.dll

    • D. 

      None of the above

  • 7. 
    You are in charge of managing migration of user state data from existing Windows 2000 Professional computers to recently purchased Windows XP Professional computers. Which of the following is the migration tool?
    • A. 

      Fastwiz.exe

    • B. 

      Sysprep

    • C. 

      Setupmgr

    • D. 

      All of the above

  • 8. 
    Creating Identities in Outlook Express is equivalent to creating what in Eudora?
    • A. 

      Personalities

    • B. 

      Preferences

    • C. 

      Profiles

    • D. 

      Account

  • 9. 
    Which of the following files can be downloaded from the Symantec site in order to remove the Norton antivirus 2003 and earlier versions
    • A. 

      RniSUPG.exe

    • B. 

      Rnav2003.exe

    • C. 

      Uninstall.exe

    • D. 

      Sym_rem2003.exe

  • 10. 
    You are trying to maximize your system resources to make your computer start faster. When you open the Windows System Configuration Utility to check which programs are loading at startup, you see a file called ccApp.exe. You want to know what will happen if you uncheck the program to stop it from loading on startup.
    • A. 

      CcApp is a spyware which needs to be disabled from startup option. Download a spyware removal tool and remove it.

    • B. 

      CcApp is an important part of the protection that Norton AntiVirus or Norton Internet Security provides and should not be disabled at startup

    • C. 

      CcApp is a virus/ Malaware

    • D. 

      None of the above

  • 11. 
    Which of the following run line command can be used to open Excel in safe mode:
    • A. 

      Excel /s

    • B. 

      Excel /safe

    • C. 

      Excel /a

    • D. 

      Excel /safe_mode

  • 12. 
    Which of the following dictionary file is used to store the words added by users in MS Word:
    • A. 

      • User.dic

    • B. 

      • Custom.dic

    • C. 

      • Wspell.dic

    • D. 

      • Normal.dot

  • 13. 
    Launch command for Outlook Express from run window is:
    • A. 

      Msimn

    • B. 

      Outlook.exe

    • C. 

      OE.exe

    • D. 

      OEmail.exe

  • 14. 
    What is a GPF?
    • A. 

      A hard drive with insufficient available space

    • B. 

      Part of the Microsoft General Procedures For Windows operating systems

    • C. 

      A Windows General Protection Fault

    • D. 

      All of the above

  • 15. 
    An external modem connects to a PC via:
    • A. 

      A docking port

    • B. 

      A serial port

    • C. 

      A USB Port

    • D. 

      Either B or C above

  • 16. 
    What is the command to install recovery console on a computer? (Assume x: is the CD drive)
    • A. 

      X:\i386\winnt32.exe /recoverycons

    • B. 

      X:\i386\winnt32.exe /r

    • C. 

      X:\i386\winnt32.exe /cmdcon

    • D. 

      X:\i386\winnt32.exe /cmdcons

  • 17. 
    Customer calls and says that whenever he right clicks on a File/Folder and clicks on delete, it does not go into the Recycle Bin, but gets permanently deleted. What will you do to fix this problem for the customer?
    • A. 

      Ask the customer to press Shft+Del to send the files to the Recycle Bin

    • B. 

      Inform the customer that Recycle Bin only works when you are in Safe Mode

    • C. 

      Right click on Recycle Bin, select Properties, and uncheck

    • D. 

      Right click on Recycle Bin, select Properties, and check

  • 18. 
    Before you can use any PC for a dial-up connection, what must be installed and configured on the PC?
    • A. 

      Web browser

    • B. 

      Client IP address

    • C. 

      NIC

    • D. 

      Modem

  • 19. 
    Which uses tunneling?
    • A. 

      ISDN

    • B. 

      Router

    • C. 

      VPN

    • D. 

      ATM

  • 20. 
    You are a desktop support technician. A user calls & complains that till yesterday he was able to view his CD drive in My Computer. Now today when he turned his computer on he is not able to view the CD drive. What could be done to fix the problem?
    • A. 

      Download & reinstall the driver for the CD drive.

    • B. 

      Boot the computer using the Windows XP bootable disk & repair windows.

    • C. 

      Open registry editor & delete the Upper & Lower filter keys.

    • D. 

      CD drive is faulty. Refer the user to hardware vendor.

  • 21. 
    You are using Norton 360 and unable to browse a few websites. What could be the reason to this?
    • A. 

      Norton has gone bad, need to uninstall/reinstall it

    • B. 

      Windows has gone bad need to uninstall/reinstall the OS

    • C. 

      Check the firewall settings of Norton

    • D. 

      ISP/website problem

  • 22. 
    Host Not Found (11001) when you try to check or send mail in Eudora. The first step of troubleshooting should be?
    • A. 

      Uninstall and reinstall Eudora

    • B. 

      Configure Outlook Express/MS Outlook to see whether the error is with Eudora or the account settings

    • C. 

      Try a clean boot

    • D. 

      Go to Tools: Options: Getting Started. Verify your settings, especially-login name, Mail Server (Incoming), SMTP Server (Outgoing)

  • 23. 
    Which Windows Vista application replaces the collaboration and application-sharing features previously available in Microsoft Windows NetMeeting?
    • A. 

      Windows Easy Transfer

    • B. 

      Windows Meeting Space

    • C. 

      Windows Calendar

    • D. 

      Windows Online Meeting

  • 24. 
    Which feature of Microsoft Internet Explorer 7 is available only when it is used with Windows Vista?
    • A. 

      Running in Protected Mode

    • B. 

      Tabbed browsing environment

    • C. 

      Phishing filter

    • D. 

      Improved pop-up blocking

  • 25. 
    Which feature in Windows Vista can users enable to visually indicate network activity?
    • A. 

      Microsoft Windows Aero

    • B. 

      Toggling activity animation in the tool tray

    • C. 

      The logical network map in the Network and Sharing Center

    • D. 

      Automated diagnosis of network connectivity in the Network and Sharing Center