Reception Desk Associate Quiz
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- 1.If a member calls asking if the tennis courts are "playable", what should you do?
- A.
Say "Uhhhh, I don't know...let me see if I can run out there and check?"
- B.
Say: "I would be happy to transfer you to our court weather line for weather updates. Just a moment, please?"
- C.
Say: "Ya, I'm pretty sure they are...you should just come by the Club and check it out!"
- 2.I am being shopped consistently, and must provide excellent service each and every time.
- A.
True
- B.
False
- 3.What does your uniform need to consist of (every time), in cold weather?
- A.
Shirt/Blouse (Untucked is OK)
- B.
Shirt/Blouse (Tucked in)
- C.
Supplied Black Jacket
- D.
Name tag
- E.
Hair straightened
- F.
Ironed uniform blouse/shirt
- G.
Any jacket I want
- 4.I will be sent home for wearing the wrong uniform?
- A.
True
- B.
False
- 5.If a member checks in, and pays cash for an indoor court...what do you do?
- A.
Only say: "Have a great time!"
- B.
Hand them their receipt
- C.
Mark them as "Checked in" on Xpiron and hand them their receipt
- 6.Are we building a new hot tub?
- A.
Yes
- B.
No
- C.
It is being looked at in the next phase of our construction, but not for this current phase
- 7.The correct phone script is (select all the right pieces):
- A.
Good Morning/Afternoon/Evening,
- B.
Thank you for calling Pacific Athletic Club,
- C.
Pacific Athletic Club,
- D.
This is ____________,
- E.
How may I assist you?
- F.
How may I help you?
- 8.If I work 6 or more hours, I am not required to clock out for a 30 min break.
- A.
True
- B.
False
- 9.I may accept packages/bags/other belongings and put them in A.J.'s office for pick up by others?
- A.
True
- B.
False
- 10.All members and guests must check in. No one may SNEAK BY the desk?
- A.
True
- B.
False
- 11.Parents can bring any children they want into the Club, as long as they have a Club West Family Membership?
- A.
True
- B.
False
- 12.PAC has opportunities to grow my career, if I perform very well at the Reception Desk?
- A.
True
- B.
False
- 13.How do you check in families?
- A.
Watch them go by the desk
- B.
Press the FAM button on the computer and make sure everyone is on the membership
- C.
Just check in everyone and not ask for names
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