Reception Desk Associate Quiz

13 Questions | Total Attempts: 16

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Help Desk Quizzes & Trivia

Questions and Answers
  • 1. 
    If a member calls asking if the tennis courts are "playable", what should you do?
    • A. 

      Say "Uhhhh, I don't know...let me see if I can run out there and check?"

    • B. 

      Say: "I would be happy to transfer you to our court weather line for weather updates. Just a moment, please?"

    • C. 

      Say: "Ya, I'm pretty sure they are...you should just come by the Club and check it out!"

  • 2. 
    I am being shopped consistently, and must provide excellent service each and every time.
    • A. 

      True

    • B. 

      False

  • 3. 
    What does your uniform need to consist of (every time), in cold weather?
    • A. 

      Shirt/Blouse (Untucked is OK)

    • B. 

      Shirt/Blouse (Tucked in)

    • C. 

      Supplied Black Jacket

    • D. 

      Name tag

    • E. 

      Hair straightened

    • F. 

      Ironed uniform blouse/shirt

    • G. 

      Any jacket I want

  • 4. 
    I will be sent home for wearing the wrong uniform?
    • A. 

      True

    • B. 

      False

  • 5. 
    If a member checks in, and pays cash for an indoor court...what do you do?
    • A. 

      Only say: "Have a great time!"

    • B. 

      Hand them their receipt

    • C. 

      Mark them as "Checked in" on Xpiron and hand them their receipt

  • 6. 
    Are we building a new hot tub?
    • A. 

      Yes

    • B. 

      No

    • C. 

      It is being looked at in the next phase of our construction, but not for this current phase

  • 7. 
    The correct phone script is (select all the right pieces):
    • A. 

      Good Morning/Afternoon/Evening,

    • B. 

      Thank you for calling Pacific Athletic Club,

    • C. 

      Pacific Athletic Club,

    • D. 

      This is ____________,

    • E. 

      How may I assist you?

    • F. 

      How may I help you?

  • 8. 
    If I work 6 or more hours, I am not required to clock out for a 30 min break.
    • A. 

      True

    • B. 

      False

  • 9. 
    I may accept packages/bags/other belongings and put them in A.J.'s office for pick up by others?
    • A. 

      True

    • B. 

      False

  • 10. 
    All members and guests must check in.  No one may SNEAK BY the desk?
    • A. 

      True

    • B. 

      False

  • 11. 
    Parents can bring any children they want into the Club, as long as they have a Club West Family Membership?
    • A. 

      True

    • B. 

      False

  • 12. 
    PAC has opportunities to grow my career, if I perform very well at the Reception Desk?
    • A. 

      True

    • B. 

      False

  • 13. 
    How do you check in families?
    • A. 

      Watch them go by the desk

    • B. 

      Press the FAM button on the computer and make sure everyone is on the membership

    • C. 

      Just check in everyone and not ask for names