Reception Desk Associate Quiz
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If a member calls asking if the tennis courts are "playable", what should you do?
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Say "Uhhhh, I don't know...let me see if I can run out there and check?"
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Say: "I would be happy to transfer you to our court weather line for weather updates. Just a moment, please?"
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Say: "Ya, I'm pretty sure they are...you should just come by the Club and check it out!"
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This Reception Desk Associate Quiz assesses essential front desk operations in a sports facility context. It evaluates knowledge on handling inquiries, maintaining proper attire, managing facility updates, and ensuring compliance with service standards.
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- 2.
I am being shopped consistently, and must provide excellent service each and every time.
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True
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False
Correct Answer
A. TrueExplanation
The statement suggests that the person is consistently being evaluated or assessed by shoppers, and they are required to deliver excellent service consistently. This implies that the person is likely working in a customer service role or a job where customer satisfaction is important. Therefore, the correct answer is "True" as it aligns with the information provided.Rate this question:
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- 3.
What does your uniform need to consist of (every time), in cold weather?
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Shirt/Blouse (Untucked is OK)
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Shirt/Blouse (Tucked in)
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Supplied Black Jacket
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Name tag
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Hair straightened
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Ironed uniform blouse/shirt
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Any jacket I want
Correct Answer(s)
A. Shirt/Blouse (Tucked in)
A. Supplied Black Jacket
A. Name tag
A. Ironed uniform blouse/shirtExplanation
The uniform needs to consist of a shirt/blouse that is tucked in, a supplied black jacket, a name tag, and an ironed uniform blouse/shirt.Rate this question:
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- 4.
I will be sent home for wearing the wrong uniform?
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True
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False
Correct Answer
A. TrueExplanation
The given statement suggests that if someone wears the wrong uniform, they will be sent home. This implies that there are rules or regulations in place regarding uniforms, and not adhering to them can result in consequences. Therefore, the correct answer is true.Rate this question:
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- 5.
If a member checks in, and pays cash for an indoor court...what do you do?
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Only say: "Have a great time!"
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Hand them their receipt
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Mark them as "Checked in" on Xpiron and hand them their receipt
Correct Answer
A. Mark them as "Checked in" on Xpiron and hand them their receiptExplanation
When a member checks in and pays cash for an indoor court, the appropriate action is to mark them as "Checked in" on Xpiron and hand them their receipt. This ensures that the member's check-in is recorded accurately in the system and they have a proof of payment. Simply saying "Have a great time!" without marking them as checked in on Xpiron may lead to confusion and inaccurate records. Handing them their receipt also provides them with a physical copy for their reference.Rate this question:
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- 6.
Are we building a new hot tub?
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Yes
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No
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It is being looked at in the next phase of our construction, but not for this current phase
Correct Answer
A. YesExplanation
The given answer suggests that we are indeed building a new hot tub.Rate this question:
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- 7.
The correct phone script is (select all the right pieces):
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Good Morning/Afternoon/Evening,
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Thank you for calling Pacific Athletic Club,
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Pacific Athletic Club,
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This is ____________,
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How may I assist you?
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How may I help you?
Correct Answer(s)
A. Good Morning/Afternoon/Evening,
A. Thank you for calling Pacific Athletic Club,
A. This is ____________,
A. How may I assist you?Explanation
The correct phone script includes the greeting "Good Morning/Afternoon/Evening," to acknowledge the time of day. It also includes the company name "Pacific Athletic Club" to identify the organization. The phrase "This is ____________," is used to introduce oneself. Finally, the script ends with the question "How may I assist you?" to offer help to the caller.Rate this question:
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- 8.
If I work 6 or more hours, I am not required to clock out for a 30 min break.
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that if someone works 6 or more hours, they do not have to clock out for a 30-minute break. However, the correct answer is False. This means that even if someone works 6 or more hours, they are still required to clock out for a 30-minute break.Rate this question:
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- 9.
I may accept packages/bags/other belongings and put them in A.J.'s office for pick up by others?
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True
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False
Correct Answer
A. FalseExplanation
This statement is false because it states that the person may accept packages, bags, or other belongings and put them in A.J.'s office for pick up by others. However, there is no indication that the person has the authority or permission to do so. Without proper authorization, it would not be appropriate for the person to handle and store other people's belongings in A.J.'s office.Rate this question:
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- 10.
All members and guests must check in. No one may SNEAK BY the desk?
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True
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False
Correct Answer
A. TrueExplanation
The statement implies that all members and guests are required to check in, and no one is allowed to bypass the desk without checking in. Therefore, the correct answer is true, as it aligns with the given information.Rate this question:
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- 11.
Parents can bring any children they want into the Club, as long as they have a Club West Family Membership?
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True
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False
Correct Answer
A. FalseExplanation
Children must be on the membership, or pay the prevailing guest fee!Rate this question:
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- 12.
PAC has opportunities to grow my career, if I perform very well at the Reception Desk?
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True
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False
Correct Answer
A. TrueExplanation
The given statement suggests that if the individual performs very well at the Reception Desk, there are opportunities for career growth within PAC. This implies that PAC values and recognizes exceptional performance and is willing to provide advancement opportunities to those who excel in their role.Rate this question:
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- 13.
How do you check in families?
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Watch them go by the desk
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Press the FAM button on the computer and make sure everyone is on the membership
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Just check in everyone and not ask for names
Correct Answer
A. Press the FAM button on the computer and make sure everyone is on the membershipExplanation
To check in families, the most appropriate method is to press the FAM button on the computer and ensure that everyone is on the membership. This suggests that there is a computer system in place that allows for managing memberships and checking in individuals. By pressing the FAM button, it indicates that there is a specific function or feature on the computer system dedicated to handling family check-ins. This method ensures that all family members are accounted for and properly checked in.Rate this question:
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Quiz Review Timeline (Updated): Nov 8, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Nov 08, 2023Quiz Edited by
ProProfs Editorial Team -
Mar 08, 2011Quiz Created by
Pacclub
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