Say "Uhhhh, I don't know...let me see if I can run out there and check?"
Say: "I would be happy to transfer you to our court weather line for weather updates. Just a moment, please?"
Say: "Ya, I'm pretty sure they are...you should just come by the Club and check it out!"
True
False
Shirt/Blouse (Untucked is OK)
Shirt/Blouse (Tucked in)
Supplied Black Jacket
Name tag
Hair straightened
Ironed uniform blouse/shirt
Any jacket I want
True
False
Only say: "Have a great time!"
Hand them their receipt
Mark them as "Checked in" on Xpiron and hand them their receipt
Yes
No
It is being looked at in the next phase of our construction, but not for this current phase
Good Morning/Afternoon/Evening,
Thank you for calling Pacific Athletic Club,
Pacific Athletic Club,
This is ____________,
How may I assist you?
How may I help you?
True
False
True
False
True
False
True
False
True
False
Watch them go by the desk
Press the FAM button on the computer and make sure everyone is on the membership
Just check in everyone and not ask for names
Wait!
Here's an interesting quiz for you.