Reception Desk Associate Quiz

13 Questions | By Pacclub | Updated: Mar 21, 2022 | Attempts: 77

Questions

Settings

Create your own Quiz

Questions and Answers

1.

If a member calls asking if the tennis courts are "playable", what should you do?
- A.
  
  Say "Uhhhh, I don't know...let me see if I can run out there and check?"
- B.
  
  Say: "I would be happy to transfer you to our court weather line for weather updates. Just a moment, please?"
- C.
  
  Say: "Ya, I'm pretty sure they are...you should just come by the Club and check it out!"
2.

I am being shopped consistently, and must provide excellent service each and every time.
- A.
  
  True
- B.
  
  False
3.

What does your uniform need to consist of (every time), in cold weather?
- A.
  
  Shirt/Blouse (Untucked is OK)
- B.
  
  Shirt/Blouse (Tucked in)
- C.
  
  Supplied Black Jacket
- D.
  
  Name tag
- E.
  
  Hair straightened
- F.
  
  Ironed uniform blouse/shirt
- G.
  
  Any jacket I want
4.

I will be sent home for wearing the wrong uniform?
- A.
  
  True
- B.
  
  False
5.

If a member checks in, and pays cash for an indoor court...what do you do?
- A.
  
  Only say: "Have a great time!"
- B.
  
  Hand them their receipt
- C.
  
  Mark them as "Checked in" on Xpiron and hand them their receipt
6.

Are we building a new hot tub?
- A.
  
  Yes
- B.
  
  No
- C.
  
  It is being looked at in the next phase of our construction, but not for this current phase
7.

The correct phone script is (select all the right pieces):
- A.
  
  Good Morning/Afternoon/Evening,
- B.
  
  Thank you for calling Pacific Athletic Club,
- C.
  
  Pacific Athletic Club,
- D.
  
  This is ____________,
- E.
  
  How may I assist you?
- F.
  
  How may I help you?
8.

If I work 6 or more hours, I am not required to clock out for a 30 min break.
- A.
  
  True
- B.
  
  False
9.

I may accept packages/bags/other belongings and put them in A.J.'s office for pick up by others?
- A.
  
  True
- B.
  
  False
10.

All members and guests must check in. No one may SNEAK BY the desk?
- A.
  
  True
- B.
  
  False
11.

Parents can bring any children they want into the Club, as long as they have a Club West Family Membership?
- A.
  
  True
- B.
  
  False
12.

PAC has opportunities to grow my career, if I perform very well at the Reception Desk?
- A.
  
  True
- B.
  
  False
13.

How do you check in families?
- A.
  
  Watch them go by the desk
- B.
  
  Press the FAM button on the computer and make sure everyone is on the membership
- C.
  
  Just check in everyone and not ask for names