Basic Front Desk Procedures! Trivia Quiz

2.

The goal is the complete the check-in process within:

1 minute
3-5 minutes
90 seconds

Correct Answer

A. 3-5 minutes

Explanation

The correct answer is 3-5 minutes because this time frame allows for a reasonable amount of time to complete the check-in process. It gives enough time for the necessary paperwork, identification verification, and any additional tasks that may need to be done during the check-in process. It strikes a balance between efficiency and thoroughness, ensuring that the check-in is done promptly while still ensuring accuracy and attention to detail.

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3.

If you are going to be late to work or unable to work your shift who should you contact?

The training manager
Your Supervisor
The Director
The operations manager
The Director and your supervisor

Correct Answer

A. Your Supervisor

Explanation

You must speak to the supervisor anytime you will be late or absent. If the supervisor is unavailable you must follow the chain of command.

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4.

A group checking in is allowed to consume alcoholic beverages in the lobby.

True
False

Correct Answer

A. False

Explanation

The group checking in is not allowed to consume alcoholic beverages in the lobby.

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5.

Guests that check in between 2400 and 0700 will be charged for the previous night's stay.

True
False

Correct Answer

A. True

Explanation

Guests that check in between 2400 and 0700 will be charged for the previous night's stay because the hotel industry typically follows a 24-hour check-in/check-out policy. This means that the day officially ends at midnight (2400) and begins again at 0001. Therefore, if a guest checks in between 2400 and 0700, it is considered as checking in on the previous day, and they will be charged for that night's stay.

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6.

Guests that check out after _________ will be charged a late check-out fee unless prior approval has been granted.

1100
1200
1300
1400

Correct Answer

A. 1200

Explanation

Guests will be charged a full night's rate if they check out after 1200 without approval from the director.

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7.

Never leave a guest on hold longer than _____ minute(s).

Correct Answer
1
one

Explanation
The correct answer is "1, one." This means that a guest should never be left on hold for longer than one minute. Leaving a guest on hold for an extended period of time can be seen as rude and may lead to dissatisfaction with the service provided. It is important to prioritize prompt and efficient assistance to ensure a positive guest experience.

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1

8.

No Shows are processed after:

0700
0800
0900
1000
1100

Correct Answer

A. 1100

Explanation

No Shows are processed after 1100, which means that any appointments marked as "No Show" will be handled or dealt with after 1100. This could include rescheduling the appointment, contacting the patient, or updating the records accordingly. It is likely that the system or the staff follows a specific schedule for processing No Shows, and 1100 is the designated time for this task.

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9.

The correct way to request time off is:

Take the schedule to the supervisor and ask her to change it.
If the schedule is already out, swap with a co-worker.
Fill out a leave request/leave slip and wait for approval.
Don't show up.
B and C are both correct

Correct Answer

A. B and C are both correct

Explanation

The correct way to request time off is to either swap with a co-worker if the schedule is already out or to fill out a leave request/leave slip and wait for approval. Both options B and C are correct because they involve proper communication and following the appropriate procedures to request time off. Option A, taking the schedule to the supervisor and asking her to change it, is not the correct way as it assumes the supervisor will make the change without following the proper protocol. Option D, not showing up, is also not the correct way as it is irresponsible and unprofessional.

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10.

When making keys for a group on individual pay we make the keys active for:

The whole stay
24 hours
48 hours
72 hours

Correct Answer

A. 24 hours

Explanation

The keys for a group on individual pay are made active for 24 hours. This means that the keys will be functional and usable for a period of 24 hours from the time they are issued. After this time period, the keys will no longer work and will need to be reactivated or replaced.

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11.

A group is defined as:

20 or more people
10 or more people
5 or more people
3 or more people

Correct Answer

A. 10 or more people

Explanation

See page 16 under Front Desk SOP

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12.

After checking a guest in you will tell them the room number they are in.

True
False

Correct Answer

A. False

Explanation

The statement is false because after checking a guest in, you usually provide them with a key or a key card that has their room number on it. It is not common practice to verbally tell the guest their room number.

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13.

If rooms are ready, early check-in may being at:

0700
0900
1100
1300

Correct Answer

A. 0700

Explanation

The earliest time for early check-in is at 0700.

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14.

Any reservations that are not guaranteed with a credit card will be cancelled at:

1600
1800
2000
2200
After night audit

Correct Answer

A. 1800

Explanation

Reservations that are not guaranteed with a credit card will be cancelled at 1800. This means that if a reservation is made without providing credit card details to secure it, the reservation will be cancelled automatically at 1800 hours. It is important to guarantee reservations with a credit card to ensure that they are not cancelled.

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15.

Space A Reservations may be made ______ day(s) in advance.

Correct Answer
30
thirty

Explanation
Reservations can be made a certain number of days in advance, and the correct answer indicates that the number of days is 30. Alternatively, the word "thirty" also represents the same number of days, so both options are correct.

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16.

DAR stands for:

Daily Accounts Receivable
Daily Accounting Record
Daily Activity Record
Daily Activity Report

Correct Answer

A. Daily Activity Record

Explanation

DAR stands for Daily Activity Record. This term refers to a document or log that records the daily activities or tasks performed by an individual or a team. It helps in keeping track of the progress, productivity, and accomplishments throughout the day. It is commonly used in various fields such as sales, customer service, and project management to monitor and evaluate daily work activities.

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17.

If a group is under individual pay they must have all credit cards ______ day(s) prior. If not, the individuals without credit cards will be cancelled.

Correct Answer
14
fourteen

Explanation
If a group is under individual pay, it means that each individual in the group is responsible for their own payment. In this case, they must provide their credit card information 14 days prior to the payment due date. If any individuals fail to provide their credit card information within this timeframe, their bookings or reservations may be cancelled. The answer "14" and "fourteen" both indicate the same number of days required for providing credit card information.

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1

Basic Front Desk Procedures! Trivia Quiz

Answer the phone within ______ ring(s).

Quiz Preview

The goal is the complete the check-in process within:

If you are going to be late to work or unable to work your shift who should you contact?

A group checking in is allowed to consume alcoholic beverages in the lobby.

Guests that check in between 2400 and 0700 will be charged for the previous night's stay.

Guests that check out after _________ will be charged a late check-out fee unless prior approval has been granted.

Never leave a guest on hold longer than _____ minute(s).

No Shows are processed after:

The correct way to request time off is:

When making keys for a group on individual pay we make the keys active for:

A group is defined as:

After checking a guest in you will tell them the room number they are in.

If rooms are ready, early check-in may being at:

Any reservations that are not guaranteed with a credit card will be cancelled at:

Space A Reservations may be made ______ day(s) in advance.

DAR stands for:

If a group is under individual pay they must have all credit cards ______ day(s) prior. If not, the individuals without credit cards will be cancelled.