Basic Front Desk Procedures! Trivia Quiz

17 Questions | By Fusionblair | Last updated: May 27, 2021 | Total Attempts: 381

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Basic Front Desk Procedures! Trivia Quiz

Have you ever heard of basic front desk procedures? This quiz entails knowing what a group is defined as, how many times you can let the phone ring prior to you answering it if the rooms are ready, what is early check-in time, and the correct way to request time off. This quiz is all about basic front desk procedures. All the best.

Questions and Answers

1.

Guests that check out after _________ will be charged a late check-out fee unless prior approval has been granted.
- A.
  
  1100
- B.
  
  1200
- C.
  
  1300
- D.
  
  1400
2.

A group is defined as:
- A.
  
  20 or more people
- B.
  
  10 or more people
- C.
  
  5 or more people
- D.
  
  3 or more people
3.

Answer the phone within ______ ring(s).
4.

Never leave a guest on hold longer than _____ minute(s).
5.

No Shows are processed after:
- A.
  
  0700
- B.
  
  0800
- C.
  
  0900
- D.
  
  1000
- E.
  
  1100
6.

Any reservations that are not guaranteed with a credit card will be cancelled at:
- A.
  
  1600
- B.
  
  1800
- C.
  
  2000
- D.
  
  2200
- E.
  
  After night audit
7.

If a group is under individual pay they must have all credit cards ______ day(s) prior. If not, the individuals without credit cards will be cancelled.
8.

If rooms are ready, early check-in may being at:
- A.
  
  0700
- B.
  
  0900
- C.
  
  1100
- D.
  
  1300
9.

DAR stands for:
- A.
  
  Daily Accounts Receivable
- B.
  
  Daily Accounting Record
- C.
  
  Daily Activity Record
- D.
  
  Daily Activity Report
10.

The goal is the complete the check-in process within:
- A.
  
  1 minute
- B.
  
  3-5 minutes
- C.
  
  90 seconds
11.

When making keys for a group on individual pay we make the keys active for:
- A.
  
  The whole stay
- B.
  
  24 hours
- C.
  
  48 hours
- D.
  
  72 hours
12.

The correct way to request time off is:
- A.
  
  Take the schedule to the supervisor and ask her to change it.
- B.
  
  If the schedule is already out, swap with a co-worker.
- C.
  
  Fill out a leave request/leave slip and wait for approval.
- D.
  
  Don't show up.
- E.
  
  B and C are both correct
13.

If you are going to be late to work or unable to work your shift who should you contact?
- A.
  
  The training manager
- B.
  
  Your Supervisor
- C.
  
  The Director
- D.
  
  The operations manager
- E.
  
  The Director and your supervisor
14.

After checking a guest in you will tell them the room number they are in.
- A.
  
  True
- B.
  
  False
15.

Guests that check in between 2400 and 0700 will be charged for the previous night's stay.
- A.
  
  True
- B.
  
  False
16.

A group checking in is allowed to consume alcoholic beverages in the lobby.
- A.
  
  True
- B.
  
  False
17.

Space A Reservations may be made ______ day(s) in advance.

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