Basic Front Desk Procedures! Trivia Quiz
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Have you ever heard of basic front desk procedures? This quiz entails knowing what a group is defined as, how many times you can let the phone ring prior to you answering it if the rooms are ready, what is early check-in time, and the correct way to request time off. This quiz is all about basic front desk procedures. All the best.
- 1.Guests that check out after _________ will be charged a late check-out fee unless prior approval has been granted.
- A.
1100
- B.
1200
- C.
1300
- D.
1400
- 2.A group is defined as:
- A.
20 or more people
- B.
10 or more people
- C.
5 or more people
- D.
3 or more people
- 3.Answer the phone within ______ ring(s).
- 4.Never leave a guest on hold longer than _____ minute(s).
- 5.No Shows are processed after:
- A.
0700
- B.
0800
- C.
0900
- D.
1000
- E.
1100
- 6.Any reservations that are not guaranteed with a credit card will be cancelled at:
- A.
1600
- B.
1800
- C.
2000
- D.
2200
- E.
After night audit
- 7.If a group is under individual pay they must have all credit cards ______ day(s) prior. If not, the individuals without credit cards will be cancelled.
- 8.If rooms are ready, early check-in may being at:
- A.
0700
- B.
0900
- C.
1100
- D.
1300
- 9.DAR stands for:
- A.
Daily Accounts Receivable
- B.
Daily Accounting Record
- C.
Daily Activity Record
- D.
Daily Activity Report
- 10.The goal is the complete the check-in process within:
- A.
1 minute
- B.
3-5 minutes
- C.
90 seconds
- 11.When making keys for a group on individual pay we make the keys active for:
- A.
The whole stay
- B.
24 hours
- C.
48 hours
- D.
72 hours
- 12.The correct way to request time off is:
- A.
Take the schedule to the supervisor and ask her to change it.
- B.
If the schedule is already out, swap with a co-worker.
- C.
Fill out a leave request/leave slip and wait for approval.
- D.
Don't show up.
- E.
B and C are both correct
- 13.If you are going to be late to work or unable to work your shift who should you contact?
- A.
The training manager
- B.
Your Supervisor
- C.
The Director
- D.
The operations manager
- E.
The Director and your supervisor
- 14.After checking a guest in you will tell them the room number they are in.
- A.
True
- B.
False
- 15.Guests that check in between 2400 and 0700 will be charged for the previous night's stay.
- A.
True
- B.
False
- 16.A group checking in is allowed to consume alcoholic beverages in the lobby.
- A.
True
- B.
False
- 17.Space A Reservations may be made ______ day(s) in advance.
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