Basic Front Desk Procedures! Trivia Quiz

17 Questions | Total Attempts: 184

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Basic Front Desk Procedures! Trivia Quiz

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Questions and Answers
  • 1. 
    Guests that check out after _________ will be charged a late check-out fee unless prior approval has been granted.
    • A. 

      1100

    • B. 

      1200

    • C. 

      1300

    • D. 

      1400

  • 2. 
    A group is defined as:
    • A. 

      20 or more people

    • B. 

      10 or more people

    • C. 

      5 or more people

    • D. 

      3 or more people

  • 3. 
    Answer the phone within ______ ring(s).
  • 4. 
    Never leave a guest on hold longer than _____ minute(s).
  • 5. 
    No Shows are processed after:
    • A. 

      0700

    • B. 

      0800

    • C. 

      0900

    • D. 

      1000

    • E. 

      1100

  • 6. 
    Any reservations that are not guaranteed with a credit card will be cancelled at:
    • A. 

      1600

    • B. 

      1800

    • C. 

      2000

    • D. 

      2200

    • E. 

      After night audit

  • 7. 
    If a group is under individual pay they must have all credit cards ______ day(s) prior.  If not, the individuals without credit cards will be cancelled.
  • 8. 
    If rooms are ready, early check-in may being at:
    • A. 

      0700

    • B. 

      0900

    • C. 

      1100

    • D. 

      1300

  • 9. 
    DAR stands for:
    • A. 

      Daily Accounts Receivable

    • B. 

      Daily Accounting Record

    • C. 

      Daily Activity Record

    • D. 

      Daily Activity Report

  • 10. 
    The goal is the complete the check-in process within:
    • A. 

      1 minute

    • B. 

      3-5 minutes

    • C. 

      90 seconds

  • 11. 
    When making keys for a group on individual pay we make the keys active for:
    • A. 

      The whole stay

    • B. 

      24 hours

    • C. 

      48 hours

    • D. 

      72 hours

  • 12. 
    The correct way to request time off is:
    • A. 

      Take the schedule to the supervisor and ask her to change it.

    • B. 

      If the schedule is already out, swap with a co-worker.

    • C. 

      Fill out a leave request/leave slip and wait for approval.

    • D. 

      Don't show up.

    • E. 

      B and C are both correct

  • 13. 
    If you are going to be late to work or unable to work your shift who should you contact?
    • A. 

      The training manager

    • B. 

      Your Supervisor

    • C. 

      The Director

    • D. 

      The operations manager

    • E. 

      The Director and your supervisor

  • 14. 
    After checking a guest in you will tell them the room number they are in.
    • A. 

      True

    • B. 

      False

  • 15. 
    Guests that check in between 2400 and 0700 will be charged for the previous night's stay.
    • A. 

      True

    • B. 

      False

  • 16. 
    A group checking in is allowed to consume alcoholic beverages in the lobby.
    • A. 

      True

    • B. 

      False

  • 17. 
    Space A Reservations may be made ______ day(s) in advance.