Basic Front Desk Procedures! Trivia Quiz
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Have you ever heard of basic front desk procedures? This quiz entails knowing what a group is defined as, how many times you can let the phone ring prior to you answering it if the rooms are ready, what is early check-in time, and the correct way to request time off. This quiz is all about basic front desk procedures. All the best.
- 1.
Guests that check out after _________ will be charged a late check-out fee unless prior approval has been granted.
- A.
1100
- B.
1200
- C.
1300
- D.
1400
Correct Answer
B. 1200Explanation
Guests will be charged a full night's rate if they check out after 1200 without approval from the director.Rate this question:
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- 2.
A group is defined as:
- A.
20 or more people
- B.
10 or more people
- C.
5 or more people
- D.
3 or more people
Correct Answer
B. 10 or more peopleExplanation
See page 16 under Front Desk SOPRate this question:
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- 3.
Answer the phone within ______ ring(s).
Correct Answer
3
threeExplanation
The correct answer is 3 or three. This means that when the phone rings, it should be answered within three rings.Rate this question:
- 4.
Never leave a guest on hold longer than _____ minute(s).
Correct Answer
1
oneExplanation
The correct answer is "1, one." This means that a guest should never be left on hold for longer than one minute. Leaving a guest on hold for an extended period of time can be seen as rude and may lead to dissatisfaction with the service provided. It is important to prioritize prompt and efficient assistance to ensure a positive guest experience.Rate this question:
- 5.
No Shows are processed after:
- A.
0700
- B.
0800
- C.
0900
- D.
1000
- E.
1100
Correct Answer
E. 1100Explanation
No Shows are processed after 1100, which means that any appointments marked as "No Show" will be handled or dealt with after 1100. This could include rescheduling the appointment, contacting the patient, or updating the records accordingly. It is likely that the system or the staff follows a specific schedule for processing No Shows, and 1100 is the designated time for this task.Rate this question:
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- 6.
Any reservations that are not guaranteed with a credit card will be cancelled at:
- A.
1600
- B.
1800
- C.
2000
- D.
2200
- E.
After night audit
Correct Answer
B. 1800Explanation
Reservations that are not guaranteed with a credit card will be cancelled at 1800. This means that if a reservation is made without providing credit card details to secure it, the reservation will be cancelled automatically at 1800 hours. It is important to guarantee reservations with a credit card to ensure that they are not cancelled.Rate this question:
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- 7.
If a group is under individual pay they must have all credit cards ______ day(s) prior. If not, the individuals without credit cards will be cancelled.
Correct Answer
14
fourteenExplanation
If a group is under individual pay, it means that each individual in the group is responsible for their own payment. In this case, they must provide their credit card information 14 days prior to the payment due date. If any individuals fail to provide their credit card information within this timeframe, their bookings or reservations may be cancelled. The answer "14" and "fourteen" both indicate the same number of days required for providing credit card information.Rate this question:
- 8.
If rooms are ready, early check-in may being at:
- A.
0700
- B.
0900
- C.
1100
- D.
1300
Correct Answer
A. 0700Explanation
The earliest time for early check-in is at 0700.Rate this question:
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- 9.
DAR stands for:
- A.
Daily Accounts Receivable
- B.
Daily Accounting Record
- C.
Daily Activity Record
- D.
Daily Activity Report
Correct Answer
C. Daily Activity RecordExplanation
DAR stands for Daily Activity Record. This term refers to a document or log that records the daily activities or tasks performed by an individual or a team. It helps in keeping track of the progress, productivity, and accomplishments throughout the day. It is commonly used in various fields such as sales, customer service, and project management to monitor and evaluate daily work activities.Rate this question:
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- 10.
The goal is the complete the check-in process within:
- A.
1 minute
- B.
3-5 minutes
- C.
90 seconds
Correct Answer
B. 3-5 minutesExplanation
The correct answer is 3-5 minutes because this time frame allows for a reasonable amount of time to complete the check-in process. It gives enough time for the necessary paperwork, identification verification, and any additional tasks that may need to be done during the check-in process. It strikes a balance between efficiency and thoroughness, ensuring that the check-in is done promptly while still ensuring accuracy and attention to detail.Rate this question:
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- 11.
When making keys for a group on individual pay we make the keys active for:
- A.
The whole stay
- B.
24 hours
- C.
48 hours
- D.
72 hours
Correct Answer
B. 24 hoursExplanation
The keys for a group on individual pay are made active for 24 hours. This means that the keys will be functional and usable for a period of 24 hours from the time they are issued. After this time period, the keys will no longer work and will need to be reactivated or replaced.Rate this question:
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- 12.
The correct way to request time off is:
- A.
Take the schedule to the supervisor and ask her to change it.
- B.
If the schedule is already out, swap with a co-worker.
- C.
Fill out a leave request/leave slip and wait for approval.
- D.
Don't show up.
- E.
B and C are both correct
Correct Answer
E. B and C are both correctExplanation
The correct way to request time off is to either swap with a co-worker if the schedule is already out or to fill out a leave request/leave slip and wait for approval. Both options B and C are correct because they involve proper communication and following the appropriate procedures to request time off. Option A, taking the schedule to the supervisor and asking her to change it, is not the correct way as it assumes the supervisor will make the change without following the proper protocol. Option D, not showing up, is also not the correct way as it is irresponsible and unprofessional.Rate this question:
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- 13.
If you are going to be late to work or unable to work your shift who should you contact?
- A.
The training manager
- B.
Your Supervisor
- C.
The Director
- D.
The operations manager
- E.
The Director and your supervisor
Correct Answer
B. Your SupervisorExplanation
You must speak to the supervisor anytime you will be late or absent. If the supervisor is unavailable you must follow the chain of command.Rate this question:
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- 14.
After checking a guest in you will tell them the room number they are in.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because after checking a guest in, you usually provide them with a key or a key card that has their room number on it. It is not common practice to verbally tell the guest their room number.Rate this question:
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- 15.
Guests that check in between 2400 and 0700 will be charged for the previous night's stay.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Guests that check in between 2400 and 0700 will be charged for the previous night's stay because the hotel industry typically follows a 24-hour check-in/check-out policy. This means that the day officially ends at midnight (2400) and begins again at 0001. Therefore, if a guest checks in between 2400 and 0700, it is considered as checking in on the previous day, and they will be charged for that night's stay.Rate this question:
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- 16.
A group checking in is allowed to consume alcoholic beverages in the lobby.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The group checking in is not allowed to consume alcoholic beverages in the lobby.Rate this question:
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- 17.
Space A Reservations may be made ______ day(s) in advance.
Correct Answer
30
thirtyExplanation
Reservations can be made a certain number of days in advance, and the correct answer indicates that the number of days is 30. Alternatively, the word "thirty" also represents the same number of days, so both options are correct.Rate this question:
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Current Version
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Mar 22, 2023Quiz Edited by
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Dec 14, 2008Quiz Created by
Fusionblair
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