Front Desk Operations Quizzes, Questions & Answers

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Front Desk Operations Questions! Trivia Quiz

Are you familiar with front desk operations? This quiz can explain it to you. You will have true and false questions and multiple-choice questions asking things like should every member be greeted upon arrival and departure,...

Questions: 46 | Attempts: 719 | Last updated: Jun 12, 2024

Sample Question
Someone must always be at the point facing forward.

True

False

Reception Desk Associate Quiz

This Reception Desk Associate Quiz assesses essential front desk operations in a sports facility context. It evaluates knowledge on handling inquiries, maintaining proper attire, managing facility updates, and ensuring compliance...

Questions: 13 | Attempts: 120 | Last updated: Nov 8, 2023

Sample Question
If a member calls asking if the tennis courts are "playable", what should you do?

Say "Uhhhh, I don't know...let me see if I can run out there and check?"

Say: "I would be happy to transfer you to our court weather line for weather updates. Just a moment, please?"

Say: "Ya, I'm pretty sure they are...you should just come by the Club and check it out!"

Front Desk Brand Standards Test! Trivia Quiz

Have you ever seen the way that a business conducts itself with front desk brand standards? This quiz asks you pertinent questions, such as what must be included during the check-in greeting, if you receive a call at the front...

Questions: 35 | Attempts: 6397 | Last updated: Mar 22, 2023

Sample Question
What must be included during the check-in greeting?

Introduce yourself by name, use an energetic and pleasing tone of voice, and use a clear and pleasant greeting with "How may I assist you?”

Introduce yourself by name, use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting

Use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting.

Use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting, and shake the guests' hand.

Basic Front Desk Procedures! Trivia Quiz

Have you ever heard of basic front desk procedures? This quiz entails knowing what a group is defined as, how many times you can let the phone ring prior to you answering it if the rooms are ready, what is early check-in time,...

Questions: 17 | Attempts: 874 | Last updated: Mar 22, 2023

Sample Question
Guests that check out after _________ will be charged a late check-out fee unless prior approval has been granted.

1100

1200

1300

1400

Check-out Service Questions And Answers

While checking in and out, there are questions that the receptionist checking you in will ask. During check out, there are things that must be done. See how well have you mastered the checkout service below.

Questions: 6 | Attempts: 718 | Last updated: Dec 5, 2022

Sample Question
Why is it important to enforce check-out time?

To decrease the hotel’s expenses

To prepare for arriving guests

To properly space out work at the front desk

So that a system update can be initiated

Front Desk Operations Quizzes, Questions & Answers

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