Check-out Service Questions And Answers

1. Why is it important to enforce check-out time?

To decrease the hotel’s expenses

To prepare for arriving guests

To properly space out work at the front desk

So that a system update can be initiated

Enforcing check-out time is important to prepare for arriving guests. By ensuring that guests check out on time, the hotel staff can clean and prepare the rooms for the next set of guests. This allows for a smooth transition and ensures that rooms are ready for new arrivals. It also helps in managing the workload at the front desk, as staff can allocate their time and resources efficiently to check-in new guests without any delays or disruptions.

Explanation

Enforcing check-out time is important to prepare for arriving guests. By ensuring that guests check out on time, the hotel staff can clean and prepare the rooms for the next set of guests. This allows for a smooth transition and ensures that rooms are ready for new arrivals. It also helps in managing the workload at the front desk, as staff can allocate their time and resources efficiently to check-in new guests without any delays or disruptions.

2. A charge imposed by some hotels on guests who do not check out b the established check-out time.

Self check-out terminal

Late check-out fee

Self check-out

Late check-out

Express check-out

The correct answer is "Late check-out fee." This refers to a charge that hotels impose on guests who do not check out by the established check-out time. It is a penalty fee for guests who extend their stay beyond the designated departure time.

Explanation

The correct answer is "Late check-out fee." This refers to a charge that hotels impose on guests who do not check out by the established check-out time. It is a penalty fee for guests who extend their stay beyond the designated departure time.

3. Which of the following technologies can guests now use at many hotels to check out?

Blackberrys

Personal digital assistants

MP3 players

All of the above

Guests can now use personal digital assistants at many hotels to check out. This technology allows guests to complete the check-out process conveniently and efficiently without having to wait in line at the front desk. By using their personal digital assistants, guests can review their charges, make any necessary payments, and receive their receipts electronically. This technology not only saves time for both the guests and the hotel staff but also provides a more seamless and convenient experience for the guests.

Explanation

Guests can now use personal digital assistants at many hotels to check out. This technology allows guests to complete the check-out process conveniently and efficiently without having to wait in line at the front desk. By using their personal digital assistants, guests can review their charges, make any necessary payments, and receive their receipts electronically. This technology not only saves time for both the guests and the hotel staff but also provides a more seamless and convenient experience for the guests.

4. Ms. Stephens used the express check-out service during her stay at the Marque Hotel. When she received her credit card bill, the amount charged to her account was greater than the total recorded on her express check-out folio. This was probably due to:

Paid-outs.

Late charges

Double billing

Accounting errors.

Ms. Stephens used the express check-out service, which means she did not receive a physical bill at the time of her departure from the hotel. Therefore, it is likely that the additional charges on her credit card bill were incurred after her stay. Late charges are fees imposed for not paying the bill on time, and it is possible that Ms. Stephens missed the payment deadline, resulting in these charges being added to her account.

Explanation

Ms. Stephens used the express check-out service, which means she did not receive a physical bill at the time of her departure from the hotel. Therefore, it is likely that the additional charges on her credit card bill were incurred after her stay. Late charges are fees imposed for not paying the bill on time, and it is possible that Ms. Stephens missed the payment deadline, resulting in these charges being added to her account.

5. The guest is being allowed to check out later than the hotel’s standard checkout time.

Self check-out terminal

Late check-out fee

Self check-out

Late check-out

Express check-out

The correct answer is "Late check-out" because it is the only option that directly relates to the guest being allowed to check out later than the hotel's standard checkout time. The other options, such as self check-out terminal, late check-out fee, self check-out, and express check-out, do not specifically address the situation of the guest being allowed to check out later.

Explanation

The correct answer is "Late check-out" because it is the only option that directly relates to the guest being allowed to check out later than the hotel's standard checkout time. The other options, such as self check-out terminal, late check-out fee, self check-out, and express check-out, do not specifically address the situation of the guest being allowed to check out later.

6. Which of the following should be included on an express check-out form?

Space for the guest to provide a forwarding address

A questionnaire asking guests to evaluate the service they experienced during their stay

A statement and explanation of late check-out policies, including a schedule of late check-out fees

The statement that the amount applied to the guest's credit card account may be more than the amount shown on the guest's copy of the express check-out folio should be included on an express check-out form. This is important because there might be additional charges or fees that the guest is unaware of, such as room service charges or damages. Including this statement ensures that the guest is aware of the possibility of additional charges and avoids any confusion or disputes later on.

Explanation

The statement that the amount applied to the guest's credit card account may be more than the amount shown on the guest's copy of the express check-out folio should be included on an express check-out form. This is important because there might be additional charges or fees that the guest is unaware of, such as room service charges or damages. Including this statement ensures that the guest is aware of the possibility of additional charges and avoids any confusion or disputes later on.