Check-out Service Questions And Answers

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| By Aoht
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Aoht
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  • 1/6 Questions

    Why is it important to enforce check-out time?

    • To decrease the hotel’s expenses
    • To prepare for arriving guests
    • To properly space out work at the front desk
    • So that a system update can be initiated
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About This Quiz

While checking in and out, there are questions that the receptionist checking you in will ask. During check out, there are things that must be done. See how well have you mastered the checkout service below.

Check-out Service Questions And Answers - Quiz

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  • 2. 

    A charge imposed by some hotels on guests who do not check out b the established check-out time.

    • Self check-out terminal

    • Late check-out fee

    • Self check-out

    • Late check-out

    • Express check-out

    Correct Answer
    A. Late check-out fee
    Explanation
    The correct answer is "Late check-out fee." This refers to a charge that hotels impose on guests who do not check out by the established check-out time. It is a penalty fee for guests who extend their stay beyond the designated departure time.

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  • 3. 

    Which of the following technologies can guests now use at many hotels to check out?

    • Blackberrys

    • Personal digital assistants

    • MP3 players

    • All of the above

    Correct Answer
    A. Personal digital assistants
    Explanation
    Guests can now use personal digital assistants at many hotels to check out. This technology allows guests to complete the check-out process conveniently and efficiently without having to wait in line at the front desk. By using their personal digital assistants, guests can review their charges, make any necessary payments, and receive their receipts electronically. This technology not only saves time for both the guests and the hotel staff but also provides a more seamless and convenient experience for the guests.

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  • 4. 

    Ms. Stephens used the express check-out service during her stay at the Marque Hotel. When she received her credit card bill, the amount charged to her account was greater than the total recorded on her express check-out folio. This was probably due to:

    • Paid-outs.

    • Late charges

    • Double billing

    • Accounting errors.

    Correct Answer
    A. Late charges
    Explanation
    Ms. Stephens used the express check-out service, which means she did not receive a physical bill at the time of her departure from the hotel. Therefore, it is likely that the additional charges on her credit card bill were incurred after her stay. Late charges are fees imposed for not paying the bill on time, and it is possible that Ms. Stephens missed the payment deadline, resulting in these charges being added to her account.

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  • 5. 

    The guest is being allowed to check out later than the hotel’s standard checkout time.

    • Self check-out terminal

    • Late check-out fee

    • Self check-out

    • Late check-out

    • Express check-out

    Correct Answer
    A. Late check-out
    Explanation
    The correct answer is "Late check-out" because it is the only option that directly relates to the guest being allowed to check out later than the hotel's standard checkout time. The other options, such as self check-out terminal, late check-out fee, self check-out, and express check-out, do not specifically address the situation of the guest being allowed to check out later.

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  • 6. 

    Which of the following should be included on an express check-out form?

    • Space for the guest to provide a forwarding address

    • A questionnaire asking guests to evaluate the service they experienced during their stay

    • A statement and explanation of late check-out policies, including a schedule of late check-out fees

    • A statement that the amount applied to the guest’s credit card account may be more than the amount shown on the guest’s copy of the express check-out folio

    Correct Answer
    A. A statement that the amount applied to the guest’s credit card account may be more than the amount shown on the guest’s copy of the express check-out folio
    Explanation
    The statement that the amount applied to the guest's credit card account may be more than the amount shown on the guest's copy of the express check-out folio should be included on an express check-out form. This is important because there might be additional charges or fees that the guest is unaware of, such as room service charges or damages. Including this statement ensures that the guest is aware of the possibility of additional charges and avoids any confusion or disputes later on.

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Quiz Review Timeline (Updated): Dec 5, 2022 +

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  • Current Version
  • Dec 05, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 20, 2008
    Quiz Created by
    Aoht
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