Front Desk Operations Questions! Trivia Quiz

46 Questions | Total Attempts: 527

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Front Desk Operations Questions! Trivia Quiz - Quiz

Are you familiar with front desk operations? This quiz can explain it to you. You will have true and false questions and multiple-choice questions asking things like should every member be greeted upon arrival and departure, should members come first before paperwork, and what should you do if someone doesn’t scan in. This quiz takes customer service to a whole new level with front desk operations. All the best.


Questions and Answers
  • 1. 
    When you approach the member and ask him/her to renew today explain the verbiage you would use here:
  • 2. 
    How would you approach member regarding delinquency.  Explain the verbiage:
  • 3. 
    Someone must always be at the point facing forward.
    • A. 

      True

    • B. 

      False

  • 4. 
    You should assume the point position when vacated.
    • A. 

      True

    • B. 

      False

  • 5. 
    Every member should be greeted upon arrival and departure.
    • A. 

      True

    • B. 

      False

  • 6. 
    Enthusiasm is a must when greeting members.
    • A. 

      True

    • B. 

      False

  • 7. 
    Members come first before any paperwork.  
    • A. 

      True

    • B. 

      False

  • 8. 
    If someone does not scan in, what should you do?
    • A. 

      Don’t bother the member and let them continue on their way

    • B. 

      Scream at the member and tell them they need to scan in.

    • C. 

      Politely ask if they can scan membership card.

  • 9. 
    Renewal Opportunities checks into the club: Stop the member IMMEDIATELY and ask them to renew
    • A. 

      True

    • B. 

      False

  • 10. 
    Renewal Opportunities checks into the club: Get a good look at the member.  Do not stop the member right away.
    • A. 

      True

    • B. 

      False

  • 11. 
    Renewal Opportunities checks into the club: Write them on the front desk/point opportunity sheet with notes.
    • A. 

      True

    • B. 

      False

  • 12. 
    Renewal Opportunities checks into the club: Check for a note in the computer.
    • A. 

      True

    • B. 

      False

  • 13. 
    Renewal Opportunities checks into the club: Check for buying history or paid services in account.
    • A. 

      True

    • B. 

      False

  • 14. 
    Renewal Opportunities checks into the club: Check when they renewed last year.
    • A. 

      True

    • B. 

      False

  • 15. 
    Renewal Opportunities checks into the club: Check for a credit card on file.
    • A. 

      True

    • B. 

      False

  • 16. 
    Renewal Opportunities checks into the club: Approach the member about renewing today.
    • A. 

      True

    • B. 

      False

  • 17. 
    Renewal Opportunities checks into the club: Leave another note in the computer.
    • A. 

      True

    • B. 

      False

  • 18. 
    Delinquent Opportunity checks into the club: Stop IMMEDIATELY and do not let member workout!
    • A. 

      True

    • B. 

      False

  • 19. 
    Delinquent Opportunity checks into the club: Get a good look at the member.
    • A. 

      True

    • B. 

      False

  • 20. 
    Delinquent Opportunity checks into the club: Write them on the opportunity sheet with notes.
    • A. 

      True

    • B. 

      False

  • 21. 
    Delinquent Opportunity checks into the club: Check for a note in the computer.
    • A. 

      True

    • B. 

      False

  • 22. 
    Delinquent Opportunity checks into the club: Check payment history.
    • A. 

      True

    • B. 

      False

  • 23. 
    Delinquent Opportunity checks into the club: Check form of payment.  Check expiration date of credit card.
    • A. 

      True

    • B. 

      False

  • 24. 
    Delinquent Opportunity checks into the club: Approach the member about a payment due.
    • A. 

      True

    • B. 

      False

  • 25. 
    Delinquent Opportunity checks into the club: Leave another note in the computer.
    • A. 

      True

    • B. 

      False

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