ProProfs Learning and Knowledge Management Resources

How to Choose the Best Collaboration Software for Your Organization

Technology is what unites the corners of the world. It is the driving force for building a highly networked environment around us. This networked environment has made a major disruption across diverse businesses by bringing teams together with enterprise collaboration software. Across the world, we understand that only 42% of small & medium companies rely...

10 Ways Technology Will Affect the Future of Customer Service

What’s your impression of good customer service?Most businesses do their best to serve their audience in the most effective way possible. The customers demand greater efficiency, so businesses compete to deliver it. According to Customers 2020: A Progress Report by Walker, consumers will consider customer service to be more important than product and pricing by...

Why Choose Agile Project Management Software for Mobile App Development Projects?

The market for mobile app development is growing rapidly in line with the steady advancement of mobile technology. This intense competition has initiated the demand for a more flexible and credible app development approach. No business can survive unless they adapt to the continually changing market conditions. In today’s time, it’s a challenging task to...

AOV vs. LTV: Why Customer Lifetime Value Matters

Bundling? Free shipping? Suggested items? All of these eCommerce strategies work toward the same goal: getting customers to buy more on each visit, increasing the average order value. And they hold an important place in boosting revenue for your eCommerce brand. But what about increasing the lifetime value of your customers? Focusing on increasing order...

100+ Project Management Statistics & Facts To Remember in 2019

Project management is an essential part of every organization. Whether you are overseeing a team or leading major projects and their execution process, it is essential to keep everything in line to ensure project success. In the long run, it is the project management techniques adopted by managers that either make or break the organization. ...

Tin Can API: What It Has in Store for Online Learning Environments

In technology, whatever can be done will be done – Andrew S. Grov In a traditional classroom-based teaching and learning environment, the only time you get to assess the knowledge of each learner is at the end of tests and examinations. This method is not conducive to the holistic development of learners as it doesn’t show...

How to Chat With Customers Online: 9 Effective Tips for Customer Support

Customer expectations are on the rise. Now, how updated are you in meeting their expectations at all times? No doubt, instant help is their top priority, and live chat is the solution. Except, it’s just the first step. Your customer support operators need to know how to chat with customers online to keep them hooked...

How Much Do You Know About Student Self Assessment

It’s not too hard to find a teacher cribbing about the time spent in preparing test papers, conducting tests and then grading them. If you’re a teacher, you would most probably know how crucial it is to give routine tests to students all the time, only to identify knowledge gaps and prepare better classroom instructions....

Why Do You Need to Rethink Your Customer’s Journey

Customer journey mapping has become such a buzzword in business that 34% of companies are already implementing it into their customer service. However, the idea behind mapping the customer journey is quite intuitive. It’s an abstract thing that helps you visualize how customers are converting. While innovative at the time the idea was introduced, the...

How to Lower Bounce Rate & Boost Conversions with Live Chat Software

It’s true that managing a website is not just about updating content every single day; rather it is all about improving its performance by optimizing quite a few variables like conversion rate, visitor count, search engine ranking, bounce rate etc. There is no denying that luring the attention of your audience through all the noise...