10 Awesome Productivity Tools for Marketers in 2020

10 Awesome Productivity Tools for Marketers in 2020

Marketers today are facing incredible competition. In the field of digital marketing, the amount of developed content is mammoth. Without adopting some smart ways to make processes faster, it is very difficult to keep your productivity up.  A research conducted in 2015 has suggested that nearly 45 percent of the paid activities can be automated...
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Why Customer Satisfaction Survey Is Important For Business Growth

Why Customer Satisfaction Survey Is Important For Business Growth

Can you imagine the mindset of customers who are satisfied with a business? After a negative experience, certain emotions come to the forefront, which can be-Frustration, disappointment, and disrespect.  The impact of these emotional outbursts is immediately seen on a brand’s sales and performance. Let us understand what does the word satisfaction implies for a...
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How to Deliver 24/7 Support Without 24/7 Staff

How to Deliver 24/7 Support Without 24/7 Staff

With the constantly increasing expectations of customers, providing 24/7 support is no more a choice. Instead, it has become a need of the hour, indispensable to survive the intense competition existing in the business ecosystem. Unlike a decade ago, when customers were willing to wait for brands to act on their requests, modern-day customers lack...
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7 Best Practices to Keep Your Knowledge Base up and Running

7 Best Practices to Keep Your Knowledge Base up and Running

The concept of knowledge management has opened doors to scores of growth opportunities for businesses of all sizes and kinds. This is why organizations are increasingly embracing this concept with the hope to register higher sales, clock more revenue, keep employees and customers happy, and, most importantly, improve their market position.  But, how is online...
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What Is Survey Software? Types & Benefits of a Survey Tool

What Is Survey Software? Types & Benefits of a Survey Tool

No matter if you run a million-dollar business or are employed, the chances are that you have come across a survey. Be it rating your overall experience of staying at a 5-star hotel in Vegas or simply rating your Uber driver, we have all been there and done that! For most business owners, surveys have...
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Delightful Tools: Our Secrets to Working Remotely During COVID-19

Delightful Tools: Our Secrets to Working Remotely During COVID-19

Along with the global economy, how businesses operate is also massively hit, with the spread of COVID-19. This is forcing business owners to take major steps towards overhauling their existing workplace practices – work from home (WFH) is one of them – it has become mainstream in less than two weeks. Happy to share that...
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Best Ice Breaker Games for Your Team Meetings

Best Ice Breaker Games for Your Team Meetings

So you’re planning an important team meeting, and there’s a lot riding on this meeting. How do you ease everyone into the meeting, and pave the way for a productive discussion? In this blog post, we will share 13 great ice breaker games that you can use to loosen everyone up and start your meeting...
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How to Focus on Customer Service to Grow Your Business in 2020

How to Focus on Customer Service to Grow Your Business in 2020

It’s no secret that customer service is an essential aspect of every business. That said, many companies overlook their customer experience, and they don’t often consider it an ROI generating metric. There are many reasons to believe that customer service has a direct impact on the bottom line, especially as we move into a more...
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The CES Guide: What Is a Good Customer Effort Score

The CES Guide: What Is a Good Customer Effort Score

  Customer experience is the new marketing battlefront – Chris Pemberton A vast majority of marketing and customer-relation experts believe that customer experience is about to take over aspects like product price and quality and we could not agree more. Contemporary consumers are demanding more than just a product/ service at a reasonable price. There...
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Project Management Metrics Every Manager Needs to Track

Project Management Metrics Every Manager Needs to Track

The life of project managers has always been tough, and it gets irksome when they have a tight time window and budget.  ‘Do clients care about this?’ The answer is ‘Big NO’. Clients just want timely delivery of promised project deliverables, and this puts more pressure on project managers. Now, this fact begs the question:...
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