ProProfs Learning and Knowledge Management Resources

ProProfs June 22, 2018

How to Provide a Delightful Customer Service Experience

Did you know that 55% consumers are willing to pay more to have a delightful experience? A report by McKinsey says that 70% of product or service buying experiences are totally based on how the customers feel they have treated. For about 62% organizations, customer experience is viewed as a great competitive differentiator. The takeaway?...

ProProfs June 19, 2018

#1 Challenge Faced By The Project Managers & It’s Resolution

Have you ever wondered why very few companies successfully complete their projects? Every 1 in 3 projects do not have a proper baseline. About 2/3rd business executives and IT experts believe that their projects will fail in first three months. 44% of the projects fail because they do not use any project management software. (Stats...

ProProfs June 18, 2018

Checklist To Pick a Project Management Software For Your Creative Agency

In this digital age, a paper ledger to track the progress of your project would not only be outdated but laughable. The same could be said of using outdated project management software that covers the basics in its clunky fashion but offers no versatility or efficiency. Creative agencies especially are concerned with innovation and newness,...

ProProfs June 14, 2018

7 Innovative Ideas to Enhance Workforce Effectiveness

Trends and ties change, such as the millennial generation, which doesn’t believe in spending every hour of the day at work. For a business, it could mean that you should come up with solutions that can make those hours count. That means employing strategies that translate to increased efficiency and boost employee performance. So, what...

ProProfs June 13, 2018

Weed Out Knowledge Hoarding and Make Information Accessible at Your Business

Do you have employees in your business who keep all the answers to themselves? Coveting information is never good for business. All too often, I see employees who prefer to hoard knowledge so they can be known as the go-to-people. When it comes to business survival, you need employees who are willing to work together...

ProProfs June 8, 2018

Customer Delight is Tough to Achieve. Here’s How a Knowledge Base Can Help : An Expert Roundup

Instant answers – that’s what customers look for when reaching out to your support team. But what if they aren’t able to deliver prompt responses in time of need? Imagine: One of your customers, Steve, approached your support team 15 days back with a query. He was confused how a particular aspect of your product...

ProProfs May 22, 2018

How Effective are Current Online Employee Training Solutions in Combating High Attrition Rates?

Have you ever thought why some organizations grow continuously while others get stagnant? Is it because of no or fewer employee benefits, lack of training or probably both? The reason behind the continuous growth of businesses is that they invest most of their time and resources in training their employees and brushing up their skills....

ProProfs May 18, 2018

Bottlenecks That Hamper Creative Collaboration and How to Avert Them

Regardless of your job’s nature, collaboration is one of the most crucial pillars of success. It is no exaggeration to claim that the outcome of every project is heavily dependent on the level of collaboration taking place between the different members of the team. In that sense, effective collaboration emerges as the backbone of success...

ProProfs April 25, 2018

How eLearning Software Can Boost Productivity During L&D Implementation

A large number of organizations today are implementing learning and development (L&D) plans for their teams to ensure their learning curve never ceases. Implementing a rock-solid learning and development strategy can help employees learn new skills in almost every conceivable vertical; whether it’s software development, change management or simply soft skills. “As much as ERP...

ProProfs April 24, 2018

How to Recruit Live Chat Customer Support Team that Delights Users

People Helping People is a Great Job! Customer support is the most crucial aspect of determining the success of any business. Earning customer loyalty is a tough nut to crack. And, going gets tougher if a company doesn’t have a right team in place to manage the customers. The support team plays a pivotal role...