Why Customer Service is Important to Businesses: Top 5 Reasons

Why Customer Service is Important to Businesses: Top 5 Reasons

Annually, U.S. companies lose more than $62 billion due to poor customer service. Not surprising, considering Americans tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good experience.  Bad customer service has become a major business problem today. It weakens the roots of even a...
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6 Ways a Survey Maker Can Help You

6 Ways a Survey Maker Can Help You

With the world continuing its march towards the digital space, data collection and information gathering have become both; easier and harder. Is that an oxymoronic statement? – Yes. Is it true? Also Yes. Why is that so? Because, while customers have embraced digital technologies to make collecting responses easier, they have become more aware and guarded...
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All Things About SaaS Customer Service

All Things About SaaS Customer Service

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. On the other hand, in the same research, we can see that the average American tells 15 people when they’ve had a poor SaaS customer support...
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What is Task Management & How Does a Software Help

What is Task Management & How Does a Software Help

Right from your teams to clients to their projects, everything needs proper management.  But, what exactly is task management and why is it important? Let’s take the example of the NHS’ civilian project to emphasize the importance of task management. National Health Service or NHS is the publicly-funded healthcare system in England.  NHS launched a...
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The Ultimate Knowledge Base SEO Guide for 2019

The Ultimate Knowledge Base SEO Guide for 2019

Where do customers go whenever a question pops up in their minds? The answer is simple. They Google it. Without Google, yours and your customers’ lives are literally incomplete as it provides you the solution for everything. It’s omnipotent, omnipresent and omniscient.  That’s why it is so important to make your products and services rank...
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How to Create a Quiz Using Hotspot Questions

How to Create a Quiz Using Hotspot Questions

A lot of times we hear from teachers who want to go beyond just text-based questions & answers in their classroom. Playing with question types or their diversity is what helps in building the students’ interests in class. Interactive tests help them gauge their individual learning ability.  Studies show that test questions impact learning. But,...
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How to Create a Business Quiz To Meet Your Marketing Goals

How to Create a Business Quiz To Meet Your Marketing Goals

Anyone who has ever procrastinated hours on Facebook has once or twice encountered a quiz. And, chances are they definitely took it to know-  What type of cupcake they are? Which Harry Potter character do they resemble the most?  Where should they travel in the next year? Which ‘Game of Thrones’ character they are? If...
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How to Create an Internal Knowledge Base?

How to Create an Internal Knowledge Base?

Did you know?  Fortune 500 companies can lose a whopping $31.5 billion every year because of poor knowledge-sharing practices Effective knowledge sharing can increase employee productivity by 10-40%. Internal knowledge management is indeed the need of the hour. To completely reap its benefits, businesses can use a knowledge base system in two specific ways –...
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ProProfs Wins ‘Best eLearning Software for Employee Training 2019’ Award

ProProfs Wins ‘Best eLearning Software for Employee Training 2019’ Award

ProProfs makes headlines yet again with the prestigious ‘Best eLearning Software for Employee Training 2019’ award. Our flagship product Training Maker won the coveted recognition in the Platinum category under Electronic Media/Social Media/Interactive Media/Web Element/E-Learning at the Hermes Creative Awards, 2019. The outstanding achievement was preceded by a neck-and-neck contest between thousands of strong contenders....
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