What is Project Management Framework & How to Choose a Framework?

What is Project Management Framework & How to Choose a Framework?

Of late, Project Management has gained increasing traction in the industry, and rightly so. Thanks to the Project Management Framework, Project Managers can plan projects systematically and strategically, meet deadlines, and most importantly, not just meet but exceed client expectations.  In simple words, a Project Management Framework refers to a set of methods, procedures, and...
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The Ultimate Conversational Marketing Guide

The Ultimate Conversational Marketing Guide

Wouldn’t it be great if all your favorite brands could be at your beck and call? Wouldn’t you love to get your woes sorted and queries answered in real-time? Thanks to the wonder that Digital Marketing is, all of this is now possible. Brands are taking an increasing interest and making efforts to enhance the...
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Self-Service Portal – A Quick Start Guide

Self-Service Portal – A Quick Start Guide

Self-service plays a critical role in knowledge management for customers and the support teams. Self-service is emerging as one of the most advanced and instant means of customer support. It offers instant access to information, reduces the workload on support resources, and saves time at both ends – customer and support team.  Customers are the...
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60+ Customer Loyalty Statistics for 2020

60+ Customer Loyalty Statistics for 2020

“What can help me get committed and loyal customers?” A question that every business is seeking an answer to. But trust me, factors like: Product quality, Awesome support, Marketing reach, Efforts to engage customers,  Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look...
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Understanding the Monte Carlo Analysis in Project Management

Understanding the Monte Carlo Analysis in Project Management

A good plan can help you in risk analysis, but it can not guarantee that your project will run smoothly. If you are associated with any stage of software project development life cycle, you most probably agree with this quote. It is important to have a smartly constructed plan in place to complete a software...
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A Step-by-step Guide to Provide Exceptional Customer Support

A Step-by-step Guide to Provide Exceptional Customer Support

Everyone says that customer support used to be easy. Now, note the past tense in that. For an 18th century blacksmith, the questions and concerns from customers were pretty simple. Solutions came easily too. At least it was obvious that customers would simply walk to the store whenever they needed support.  And then came the...
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What Is an Internal Knowledge Base – All Basics Covered

What Is an Internal Knowledge Base – All Basics Covered

In today’s economy, knowledge is one of the most valuable assets that businesses have. At the workplace, this intangible asset plays a significant role in enhancing employee productivity and efficiency. Knowledge, when managed and shared effectively, can save a significant amount of time that would otherwise be spent on trivial tasks like:  digging through emails...
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5 Ways to Politely Say No to Customers: With Real-Life Examples

5 Ways to Politely Say No to Customers: With Real-Life Examples

What is the most dreadful thing during customer interactions? Being in a situation where you have to say No to the customer- Isn’t it?  There are times, and really often too, that a customer comes to you with a request that is just not possible for you to fulfill. Like, imagine your company has a...
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All About Project Deliverables & How to Manage Them

All About Project Deliverables & How to Manage Them

“Success in life is about project management. Determine deliverables, make milestones, and always pursue the critical path.”  ― Ryan Lilly It wouldn’t be wrong to say that ‘Deliverable’ is the favorite word of every project manager, as they use this term multiple times in a day.  For project managers, attaining project deliverables is significant because...
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The Benefits of Using Animations For eLearning

The Benefits of Using Animations For eLearning

There is a reason that the global animation industry is worth billions of dollars. Animation is a highly flexible art form created and consumed by millions of people. It can communicate, provoke, enlighten, amuse, and teach. There is a type of animation for everyone, be it 2D, stop motion or a part of the virtual...
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