How to Increase Employee Productivity Using ProProfs Project

Imagine this: Lately, you notice that your team has not delivered their designated work within the set deadline. Although their goals were determined at the beginning of the quarter, their performance hasn’t been up to the mark. Consequently, your brand’s progress has taken a blow and your clients are having second thoughts. In short, your...
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Why Help Desk Software Is Important For Businesses

A help desk software is important for businesses serving customers. When businesses offer a delightful customer experience, sales increase. Customers become brand loyals and refrain from brand switching. 74 percent of people are likely to switch brands, in case they find the purchasing process difficult. A help desk ticketing system automates the workflow of issue...
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Major Employee Training Pitfalls and How to Avoid Them

Training your employees is the most important aspect of a business, be it a reputed company well known in the industry or a brand new startup. After all, it is the most crucial aspect that will enable your business to remain competitive and evolve. Employee training involves developing their abilities and upgrading their knowledge to...
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How to be a Productive Project Manager

There cannot be just one best tip that makes a project manager a productive person in the workplace. While some suggest you to get project collaboration software onboard (which will reduce half of your management troubles), others may recommend you to be empathetic towards your team members to get the best results and deliver projects...
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Checklist for Selecting the Best Documentation Tool for IT Companies

Documentation forms the bedrock of a business, particularly for an IT company. A well-defined and full-proof documentation has more advantages than one can imagine. It helps you reduce IT complaints and resolve queries faster so that you can build a better bond with your customers. However, to achieve this, you need to get one thing...
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Adding Discussion Forums to Your LMS

Do you remember the time when traditional offline training used to be a norm for corporates as well as educational institutes? Surely, it did stand the test of time and reigned in the learning and development landscape for decades, but not without its share of flak from instructors and learners alike. It’s not just the...
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Best Tips to Improve Customer Service This Holiday Season

The holiday season has knocked your doorstep. And it’s time you gear up to tackle all customer queries and requests on time. Now, there are many online platforms that advice you on how to improve your customer service this holiday season. But not all of them point towards ‘the best tips’. That’s okay. They all...
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How to Create the Perfect Knowledge Base Template Article?

A carefully-crafted, well-defined and meticulously-structured knowledge base can work wonders for your business. Knowledge base serves as a self-help platform, which your customers can use to address their concerns instantly, without raising tickets and waiting for external assistance. Further, it saves precious time for your customer support teams and helps them solve queries immediately, without...
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How to Choose the Right Online Quiz Tool for Your Business

  It is quite disheartening for a business to find out that a quiz average conversion rate is 5 percent. This implies that you convert only 1 subscriber out of the 20 people who take your quiz. You get 100 new subscribers only when 2,000 people complete your business quiz. Isn’t this number astounding for...
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