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Live Chat On The Go – 4 Quick Steps To Offer Support On Mobile

In the last couple of decades, the ever-growing use of smartphones has started to influence the online businesses in numerous ways. The rise in mobile traffic leads us to the market where desktop live support is no more considered as the most efficient way of reaching out to the customers. It has been observed that...
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What Makes a Training Program Rewarding for Your Employees?

Training programs exist to make sure your employees are well-equipped with the skills, knowledge, and procedural awareness necessary to fulfill their responsibilities as safely and productively as possible. Investing in a good training program helps you cut the costs of educating new hires and establishes a faster-integrated, higher-performing team. However, the value of a training...
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How to Improve Customer Service Using Live Chat

In this digital age where we spend most of our time online interacting with automated response bots, a little human touch goes a long way in making things personalized. Call centers came into existence with the aim to support sales and after-sales services of companies. However, customers do not have the time and patience to...
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Must Have Features Of Best-In-Class Live Chat Software For Startups

Every business that pays attention to customers’ satisfaction considers live chat support as a vital part of client servicing. It assumes greater relevance for the small businesses and startups that have just started to position themselves in the online world. There is no denying that when you make your customers feel important and supported, they’ll...
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Do You Need Project Management or Do You Need Project Management?

Even though nobody necessarily has to be a certified project manager to manage a project, you may want to know the basics of it. Once you go through the principles of project management, your chances of running a successful project will absolutely increase. The elementary knowledge about project management will help you better understand the...
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Online Learning Space: Why Teachers Should Use It?

Teaching in a traditional fashion, in a closed of classroom with students sitting and listening to a teacher is slowly becoming obsolete. With the massive worldwide adoption of the web at the start of the 2000s, a lot of brand new learning technologies were developed, allowing learners and teachers alike to have an alternative experience....
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Top 9 Elearning Predictions for 2017

Over the years, elearning as a concept has evolved greatly and 2017 will be no different. This is illustrated by the rising budget allocations for elearning programs, the growing importance of elearning across varied geographies, latest trends in the emerging technologies and tools that lend helping hand to elearning and the prominent role of social...
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Interactive Videos: What Does It Mean for Corporate Training

Achieving continuous progress is very hard for a business of any size. Even though technology is evolving and is making various business processes much more efficient, the costs tend to add up. To ensure that a company is making the right step, it is necessary to evaluate the ROI for every move made. For the...
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4 Ways Context Sensitive Help Keeps a Reader Engaged

Customer support and user experience have become one of the most important things in modern business. Today it’s all about customers, and companies compete to indulge customers and make them stay with their business so that they can continue to grow or remain profitable. This is especially important when it comes to helping online customers,...
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5 FAQ Examples To Inspire Better Customer Support

Creation of an FAQ page that will keep your visitors’ attention is a complex process that requires a lot of effort. When creating this page, it’s crucially important to pay attention to all that subjects visitor interest. On the other hand, it’s equally significant not to overwhelm them with too much information. Finally, all the...
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