Top 12 Help Authoring Software Solutions and Tools in 2020

Modern customers, by and large, are speed demons.  They need intelligently-designed self-service platforms that can provide help in a few clicks and swipes.  What happens when you fail to meet their expectations? Your hard-earned customers turn to your competitors for a better, fulfilling experience.  You can prevent that from happening by taking ‘help’ closer to...
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Top 10 Project Management Skills For Growing Your Career

Top 10 Project Management Skills For Growing Your Career

Irrespective of how much experience you have, project management always tests your limits with difficult challenges, such as team conflicts, tight budget, or short delivery windows. Even with this, project managers are expected to overcome such challenges and retain complete control over the quality of project development.  Would you be surprised to find out that...
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How to Ask Demographic Survey Questions like a Pro

How to Ask Demographic Survey Questions like a Pro

When was the last time you created a survey but had second thoughts regarding the inclusion of demographic questions? Yes, we all are reluctant to share our personal information on age, gender, or income. Even if the survey promises to keep it anonymous, we still have our inhibitions. So does our customer! A demographic survey...
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SWOT Analysis |A Way to Boost Project Success Rate

SWOT Analysis |A Way to Boost Project Success Rate

‘Did you know only 2.5% of companies manage to complete 100 percent of their projects?’ Yes, for business owners, it’s a bitter pill to swallow. The reason behind such a poor project success rate could be anything like a lack of resources, unidentified risks, tight budget, unrealistic delivery dates, and so on.  To avoid the...
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7 Key Features to Look For in Online Training Software

7 Key Features to Look For in Online Training Software

Learning is an ongoing process that goes beyond the four walls of a classroom. This is why more and more businesses are starting to see the importance of continuous learning and development (L&D) among their employees. Fortunately, the rise of Software as a Service (SaaS) and other cloud technology has made it easier for businesses...
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How to Use Live Chat in Your Sales Funnel

How to Use Live Chat in Your Sales Funnel

We’ve seen live chat in action as the customer service and support tool. But lately, it’s evolved and grown. Other than connecting with users and engaging them in real-time conversations, it can also capture qualified leads and increase conversions. And that’s just the tip of the iceberg. Live chat leveraged as a sales tool not...
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9 Proven Tips to Create an Anonymous Survey

9 Proven Tips to Create an Anonymous Survey

Stella is a market researcher at a large corporation and her main priority is providing insightful data for the entire company to use. The UX team uses it for their personas, the marketing team uses it for the adwords campaigns, etc….. She’s been collecting customer feedback via surveys for years but feels frustrated that results...
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Knowledge Transfer – What it is & How to Achieve it?

Organizations face the risk of knowledge loss when talented employees retire, resign, or are sacked.  The insights and expertise they gain during their tenure is an enormous asset. In an interdependent work culture, this knowledge loss may lead to a more inefficient workforce and potentially broken internal processes.  You might have seen managers hustle at...
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10 Task Management Tips for Higher Productivity

10 Task Management Tips for Higher Productivity

Is the never-ending list of tasks driving you crazy? Do you find it difficult to manage your daily tasks? If yes, there is a high possibility that you have a huge backlog of tasks that are pending for a long time. Add to them your current tasks, and you have a big fat list ready. ...
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