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Emerging & Latest Project Management Trends That You Must Know

For any business to outgrow good and latest trends following system is necessary as it helps your business to stay in the market. Every business follows the most powerful strategy that revolves around an idea that if you are accepting any speed for your business then it is important you stay at the pace with...
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Case Study Customer Satisfaction Survey and Response

“Your most unhappy customers are your greatest source of learning” – Bill Gates. Indeed. To be honest, an angry customer is a real pain in the neck. If forget about this fact, settle down and do a spot of thinking, it will be easy to figure out that a client is a real exploratory bonanza....
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5 Companies With a+ Knowledge Management Skills

Organizational learning, for many, is still a confusing concept. Knowledge is an abstract thing—it’s not a tangible asset—and so understanding how to manage it and disseminate it can be a tricky question. And yet, it is essential for the success of any business. Without sound knowledge management practices, a business is simply spinning its wheels:...
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5 Project Management Face-Palms You Need to Avoid

Project management is fine art. It requires attention to detail, while at the same time keeping perspective on the bigger picture. It’s no surprise then that many within the industry are floundering. Inefficiency is a constant, and with a number of companies I observe, I think to myself: where’s the larger sense of a project...
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How Businesses Can Evaluate Online Training ROI & Performance

You feel relaxed after launching the big online training initiative and suddenly these questions start to haunt you: “How do I know if my learners understood the material or not? Was the training effective? Is the survey which I had shared with the attendees to get feedback was really enough or do I need something...
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10 Things Never to Say To a Customer On Live Chat

My first full-time job as a grown up was into customer service. And I’ll never forget that first time I literally got an earful from my manager, and rightly so. I was hired to work as a live chat operator for a computer hardware store, and like most other young people, I was super confident....
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How Much Money Can a Knowledge Base Save Your Business?

Knowledge bases are powerful new ways to offer information and help to your customers, improving your brand visibility and reputation while simultaneously improving customer retention. How are they able to do this? The main benefit is a kind of automation introduced to the customer service process; rather than using human resources to walk customers through...
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5 Tips for Directly Improving Your Company’s Knowledge Base

Knowledge is power. It’s an overused platitude, but it rings true in the business world. The more knowledge your employees have, the better they’re able to perform their duties and serve customers. The more knowledge your customers have, the more informed and less burdensome they are. Developing a knowledge base is a good first step...
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ProProfs Chat Wins Two Chat Software Awards from FinancesOnline

ProProfs Chat racked up its achievements when it went through the review of trusted B2B directory FinancesOnline.com. Firstly, reviewers gave a score of 8.5 out of 10 and an absolute user satisfaction rating of 100% on our real-time software, stating that it can easily be integrated into a business website and instantly connect with website visitors....
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