October 23, 2018

How to Create the Perfect Saas Product Documentation for Your Customers

SaaS documentation is one aspect of an organization that deserves considerable attention but receives very little. It’s often put on the backburner due to the common perception that it’s not as valuable as other tasks that help firms clock more revenue or grab more customers. However, times are changing and this common perception is slowly...
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October 18, 2018

7 Reasons Your Business Should Start Using a Shared Inbox

96 percent of executives view ineffective communication as the primary reason for workplace failure. This figure shows that there is a dire need for customer support teams and others to communicate with one another effectively. Only then can they fulfil customer requirements; delighting them to do more business. A shared or collaborative email inbox plays...
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October 18, 2018

Delight Your Customers with Contextual Help

Imagine yourself as a customer of a software company. You’ve bought a software product from the firm, but when you begin using it, you find it difficult to understand its functionality. To get a holistic understanding of the software, you start navigating through its online documentation in the hope that it will clear all your...
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October 12, 2018

Get Your First 100 Customers Faster with Live Chat

First 100 customers. Sounds like an easy target? But, is it so? According to a study by Bureau of Labor Statistics, only 4% startups make it to the second year, 3% to the third year; 9% crawl upto fourth year and only 3% cross their wooden year (fifth anniversary). The above-mentioned statistics indicate that completing...
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October 11, 2018

All you Need to Know About Internal Help Center

Are satisfied customers the only important entities that can determine a positive growth graph for your business? Absolutely, not. Without a shadow of a doubt, your clients are the most crucial, given the fact that they bring you revenue. But they are not the only ones. Your employees, in other words, the pillars that support...
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October 10, 2018

Employee Onboarding: How to Use Your Knowledge Base Effectively

Did you ever imagine walking into the office on your first day at work and getting to know the key players from your team over doughnuts and coffee? Well, that’s how the onboarding program at Zumper goes. Google leads the way when it comes to innovating onboarding programs and naturally excels at making employees feel...
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October 9, 2018

Mandatory Healthcare Compliance Training Made Easy With An LMS

Disclosing confidential data to unauthorized parties is likely to grab mass criticism, especially if that data pertains to patients’ medical histories. Healthcare Industry has often borne the brunt of data breach both by the staff and healthcare personnel. Proper training and development program can avert such undesirable incidents in the workplace. Before we talk about...
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October 5, 2018

Benefits of a Tin Can API Compliant Learning Management System

Are you familiar with Tin Can API? If you have been dealing with e-learning then you probably have seen or heard reference to the Tin Can API. If not, then let me help you with it. Referring to the definition cited by Wikipedia: Tin Can xAPI “is an e-learning software specification that allows learning content...
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October 5, 2018

Why is it Important for Businesses to use a Project Management Software

Collaboration, constant communication, and correct resource allocation are the most crucial aspects of project management. But does each process is conducted correctly once a new project at an organization takes off? Some may say yes, but statistics state otherwise. “While 57% of projects fail due to lack of communication, resource allocation and management are seen...
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