ProProfs Learning and Knowledge Management Resources

8 Practices to Increase Customer Lifetime Value of Your Business

As a business owner, it is important to think beyond elevating your brand amidst the increasing competition. You may have set the foundation of your eCommerce business on a riveting marketing strategy, a robust customer service team, and brand new ideas for products and services. However, it is high time to rise above the concept...

Top 5 Benefits of SCORM in eLearning

Learning is more effective when it is active rather than passive. Yes, we are referring to eLearning, which is not confined to the ocean of words but is drawn from a number of skills involved like instructional design, education, visual design, presentations, storytelling, project management, and much more. With benefits like cost-effectiveness, environment-friendliness, improved retention,...

The Importance of Collecting Customer Feedback

Are you obsessed with your customers? Do you listen to them? Do you constantly interact with them? If the answer is yes, I assume you are building a healthy relationship with your customers. To stay on top of your competitors, you need to put the needs and requirements of the customers ahead of everything....

Hybrid vs Agile Approach: Which is Better for Efficient Project Management

You start working on a new project. Not having any set method in place, you simply start planning and execute the project as it seems fit. Will the project see the light of day? Probably not, right? With 93% of organizations reporting the standardized use of project management practices, you cannot afford to lag behind...

How to Incorporate mLearning to Your Workforce Training

The traditional format of training and learning in different organizations is shifting towards a more mobile environment partly due to the limitations of the traditional classroom method and partly due to the need to keep pace with this tech-driven world. The classroom mode restricts the learning of employees – they have to leave their day...

Corporate Training Software: What It Is and Why You Need It

An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage. – Jack Welch, former chairman & CEO, General Electric Employee training, as most organizations know it, is laborious. But research by Middlesex University found that 56% of HR managers consider training & development (L&D) to be an essential business...

Artificial Intelligence In Project Management: Pros & Cons

The advent of artificial intelligence (AI) has raised various questions and theories among people. Right from “whether AI is ethical?” to “how exactly will it change the world?”, there are numerous questions that are yet to be unanswered. But, what about the questions we can answer? AI has already begun revolutionizing various aspects of our...

Sources of Project Failure – The Absentee Stakeholder

Every project has some risk involved that ultimately results in project failure. But, why do projects fail? Every project manager tries to think through all possible scenarios that can occur during project execution and come up with solutions to eradicate the possibility of project failure. When thinking about “why projects fail”, they ask themselves questions...

Why Use Help Desk Software – A Question Every Business Should Figure

You have heard the phrase “worth their weight in gold”, haven’t you? Why do you think it exists? Gold has a strong universal appeal. It is bright, shiny and rich in its color. There’s something to the way it looks that makes us want to have a piece of it. Although used in various other...

10 Advantages of Online Surveys

Customer feedback, consumer engagement, NPS, so and so forth… my online feed seems littered with articles on these topics these days. Pretty sure your emails are probably filled with such articles too. And to be fair, why wouldn’t they be! Online surveys have changed the data collection game for everyone involved. Be it a multinational...