How to Offer Personalized Customer Service Using a Help Desk Software

How to Offer Personalized Customer Service Using a Help Desk Software

There lies an evident gap between satisfied and delightful customers. That gap is called Personalization. So it is Sunday morning, you enter into a coffee shop and get greeted by your name. You sit at your favorite place with your coffee cup which spells your name- ‘Shar-late’. Two sips and a few smiles later, you...
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What Is Decision Making in Project Management

What Is Decision Making in Project Management

We’ve all heard about the secret recipe for decision making in project management: Focusing on goals that should be achieved during and at the end of a project Making data-driven decisions based on the available information Keeping all organizational and resource crunch constraints into account when planning implementation Managing unforeseen risks and coming up with...
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Why Is Project Management Important and Its Advantages

Why Is Project Management Important and Its Advantages

Project management doesn’t seem important when you evaluate it on paper, but it has a directly proportional relationship with business growth.  It’s no brainer that when you manage in-house or clients’ projects appropriately, you enjoy amazing brand equity and economic benefits. That’s why MNCs strive to leave no loose ends while managing projects.  The most...
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Training Virtual Teams: How to Manage It Effectively

Training Virtual Teams: How to Manage It Effectively

Did you know that over 50 percent of employees across the world work outside their office headquarters for at least 2.5 days in a week? Or that globally 85% of businesses think they are more productive because they have flexible working systems in place? This is what IWG, a leading provider of modern workspace solutions,...
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How Can Online Assessments Help Continue Learning During Lockdown?

How Can Online Assessments Help Continue Learning During Lockdown?

Ever since the COVID-19 started rapidly spreading across countries, the entire world has been on lockdown.  According to UNESCO, nationwide closures are impacting over 91% of the world’s student population. While it is a tough time for many, there’s a silver lining on this dark cloud. Several people have been taking to social media to...
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Knowledge Sharing at the Workplace: Why It Is Important & How to Achieve It

Knowledge Sharing at the Workplace: Why It Is Important & How to Achieve It

“Power comes not from knowledge kept, but from the knowledge shared.” – Bill Gates Coming straight from the horse’s mouth, from someone who is looked up to, by business magnates, industrialists, entrepreneurs, and even the general public from across the globe, this quote ought to be true.  Knowledge is power, but we forget that there...
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Tips for Managing a Remote Customer Service Team

Tips for Managing a Remote Customer Service Team

The above screenshot comes from the Deloitte Millennial Survey of 2017 that shows the percentage of millennials reporting that their employers have adopted flexible arrangements. Of these flexible work arrangements, the flexibility of being able to work from anywhere takes the biggest priority. Why? To find an answer to this question let us shave a...
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What is Project Time Management?

What is Project Time Management?

Project time management refers to skills, tools, and techniques, which businesses use to manage time while working on project activities. ‘Time’ and ‘Deliverables’ are the two major factors that you need to take care of during the project life cycle. It is so because clients evaluate success or failure by considering the timeframe in which...
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50+ Customer Experience Statistics for 2020

50+ Customer Experience Statistics for 2020

Did you know that 67% of people worldwide believe that customer service as a whole is improving? One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! This definitely gives you the motivation to focus more on creating a delightful experience for your customers. Undoubtedly...
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The Complete Customer Service Training Guide

The Complete Customer Service Training Guide

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. You need to take into account their expectations, needs, and final feedback for your services...
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