Measuring Service Quality- Your Guide to Customer Service Metrics

Measuring Service Quality- Your Guide to Customer Service Metrics

Your brand philosophy might have its roots in creating top-notch products or services. But can you really deliver in the long run if the service quality is ignored?  Poor service quality can cost your business, whether you are a month old startup or a decade old enterprise. “33% of Americans say they’ll consider switching companies...
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7 Metrics to Measure Customer Satisfaction

7 Metrics to Measure Customer Satisfaction

Numbers don’t lie. They are the unshakable foundation on which you build concrete strategies to help your business achieve profitable goals. Numbers help you reflect on how your business is performing and if your efforts are reaping the benefits you expected. That’s not all. They even help you understand if your customers are satisfied or...
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How You Can Improve Your SaaS Product Experience

Walk into an important business meeting, and you will most likely hear conversations around customer experience, customer service, marketing, sales, and the list goes on! SaaS businesses are so laser-focused on selling more and selling fast, and they forget about something fundamental. Any guesses?  It’s product experience – that has the power to make or...
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ProProfs Survey Maker Named the Best Survey Software of 2021 by Digital.com

ProProfs Survey Maker Named the Best Survey Software of 2021 by Digital.com

Since its launch, ProProfs Survey Maker has helped marketers, trainers, coaches, and businesses of all types to create surveys and make smarter business decisions. The tool has earned another accolade this year. One of the most renowned online review websites, Digital.com has ranked ProProfs Survey Maker as one of the Best Survey Software of 2020....
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Why Customer Service is Your New Marketing Strategy

Why Customer Service is Your New Marketing Strategy

For many years, marketing and customer service have been running in parallel lines, helping businesses acquire and retain customers. While the former helps businesses promote and sell their services based on industry research and advertising, the latter offers assistance and advice to people already using a brand’s product or service. But lately, both customer service...
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How to Reduce Support Tickets With Self-Service Knowledge Base

Is your support system brimming with tickets and customer dissatisfaction at an all-time high?  Is this taking a toll on your peace of mind as all you think about these days is – Tickets, Tickets, Tickets?  What if we told you there exists a magical solution to this predicament.  Any guesses?  It’s your self-service knowledge...
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Your Ultimate Guide to Employee Engagement Surveys

Your Ultimate Guide to Employee Engagement Surveys

Did you know that engaged employees are 44% more productive as compared to just satisfied workers! Engaged employees are your best assets to grow your business. Their efforts are aligned to the business goals. They act as role models to other employees by setting a standard benchmark. But, how to measure employee engagement to ensure maximum...
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Effective Tips to Promote Your Self-Service Platform Among Customers

If there is one thing that modern customers crave for, it’s seamless 24×7 support experiences.  In fact, 74% of customers expect brands to have a self-service support portal.  But, providing them with online self-help options is one thing and delivering on your promise of a stellar self-service support experience is another.  One poor experience can...
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Project Management Checklist | A Key to Success

Project Management Checklist | A Key to Success

Making projects successful is the key to success for all business owners. And it is imperative to complete projects according to SLAs to build strong brand value in the market. Usually, project management gets more stringent during the execution stage, because you are just one mistake away, and things start slipping from your hands like...
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Open-Ended Survey Questions: The Key to Collecting Qualitative Data

Open-Ended Survey Questions: The Key to Collecting Qualitative Data

Ever wondered why people are born with two ears and one mouth? The reason is quite simple. In life, you’ll achieve more by listening than talking.  Even in the business world, listening to customers can be a great skill to understand customer needs, avoid crises, and foster meaningful customer relationships.  In this customer-oriented era, companies...
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