What is Proactive Customer Service and How to Implement It

What is Proactive Customer Service and How to Implement It

“Instead of focusing on the competition, focus on the customer,” Scott Cook. With the ever-changing scenario of business globalization, companies are thriving hard to retain their brand’s loyalty by creating cutting-edge product sales strategies. There was a time when offering a good product at a reasonable price was enough for a company to stand out...
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What is Live Chat Software?

What is Live Chat Software?

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Amazing isn’t it!  Businesses are using live chat increasingly because live chat instills confidence in the customers. When customers know that their concerns are being handled...
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How to Create Perfect Live Chat Customer Experience

How to Create Perfect Live Chat Customer Experience

About 52% of consumers are willing to spend more money on quick and effective customer experience. If you are a smart and proactive business owner, you will identify with this data and tweak your strategy to improve customer experience accordingly. The Need of The Hour Is your current customer service approach more convenient for you or...
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20+ Important Strategic Customer Service Objectives

20+ Important Strategic Customer Service Objectives

If you can’t measure it, you can’t improve it.                                   William Thomson, Lord Kelvin Read, absorb this quote and let’s answer a question- Do you follow specific customer service objectives as parameters to gauge the performance and efficiency of...
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How to Create a Quiz with an Online Quiz Generator

How to Create a Quiz with an Online Quiz Generator

It’s the end of a course, and it suddenly strikes you that you need the students to take a quiz the very next day. What would you do? Imagine sitting down with your laptop, trying to write the perfect quiz questions. It’d take you hours, and you might even find it difficult to think of...
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Knowledge Base – Your Go-To Marketing Tool

Knowledge Base – Your Go-To Marketing Tool

The Click Culture has made it extremely easy for people to self-serve, switch brands, and get everything they want in a snap.  In fact, it has given rise to the self-service wave, wherein people prefer to get things done on their own, without requiring external assistance. There is clearly a seismic shift in customers’ expectations...
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Digital Customer Service – The What, Why and How

Digital Customer Service – The What, Why and How

So before we jump on to digital customer service, lets first decode what ‘Digital’ exactly means. When I asked this question to my colleagues, each of them had cooked a different definition based on their perceptions and experiences.  I won’t say they were incorrect. Instead, the definitions were both similar and different in various ways. ...
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What are Project Constraints and How to Manage Them

What are Project Constraints and How to Manage Them

Working on a project is enough of a stress on its own – a whole bunch of tasks and ideas flying all over the place. Things can get especially tiresome and stressful in projects involving larger groups of people. However, things get really complicated with numerous common project constraints that you can stumble upon along...
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Improve Help Desk Performance: 10 Ways To Do It Better

Improve Help Desk Performance: 10 Ways To Do It Better

Is managing your company help desk a tough challenge? Are you unable to cater to the customers’ needs and their grievances? This post is dedicated to addressing this issue by and large! Here, you will be engaged in a detailed discussion on how to run a help desk  and the various ways to improve help...
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