5 Major Reasons to Create an Online Knowledge Base

The increasing inclination of businesses towards knowledge management has brought to the fore the need for building an online knowledge bank that serves their customers and employees alike. Unlike some time back, when firms sidelined knowledge management, but today, companies across a spectrum of industries are pulling all stops to manage their business knowledge effectively....
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What is a Learning Record Store (LRS)

In the early days of computing, storing learning data (or any other data for that matter) was not that organized and systematic. There was no centralized location for those data and they were scattered across different systems in different locations. Fortunately, this is no longer the case now. The arrival of advanced computer technologies and...
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Positive Impact of Artificial Intelligence in Project Management

Human minds are known for their superhuman feats. The only thing limiting a person from achieving greatness is the mind itself. However, sometimes when faced with unexpected challenges the mind overcomes them by going beyond its limitations. All it takes to achieve greatness is the drive to be better. The same is applicable to project...
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Brace up Businesses, The Millennials Have Arrived

Mention the word ‘Millennials,’ and an image of competitive, uber-smart, on-the-go and hyper-connected people conjure up in our minds. Millennials have in fact created such a buzz in the market that everyone from recruiters and psychologists to marketers are trying to dissect their behavior and leaving no stone unturned to woo them. Due to shock...
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How Important is an Online Knowledge Base for a SaaS Business?

Providing customers with an A-class experience is essential for businesses across all industries. This is even more important for SaaS companies, given the fact that they deal with software products that are complicated and many times difficult to comprehend for end users. Getting constant support requests on how to use a particular software and its...
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Lesser-Known Benefits of Employee Training Uncovered

Businesses with a strong work culture of learning enjoy employee engagement and retention rates of around 30-50% higher than those that don’t, says Robert Half International, a global human resource consulting firm based in California. In fact, ample opportunities for learning and development are key to overall business success. Apart from upskilling employees and delivering...
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Top eLearning Trends for 2019

We’re already two months into 2019 and it is high time we look at the trends that will affect the learning industry—specifically the eLearning landscape. Desks and chalkboards will soon be discarded to make way for digital classes, digital workspaces, and online assessment and learning tools. The truth is the best educational technology doesn’t replace...
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Learning Paths: A Roadmap for Effective Training Programs

The beautiful thing about learning is that no one can take it away from you. In their book Learning Paths, authors Steven Rosenbaum and Jim Williams state that providing an outline or path to training can help reduce training time by 30% or more. This point underlines the significance of a learning path. In fact,...
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How to Create A Scored Survey

A scored survey is a poll in which you assign specific points to each response given by respondents. A value is assigned to each response and different messages are set for the range of scores. Scored surveys are similar to personality quizzes in nature, and are helpful when you want to assess a person’s knowledge...
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How Should Your Customer Support be in 2019?

One month has passed in 2019 and we are already witnessing how the game is changing in customer support across industries. Businesses can’t deny the significance of customer support, as it has the power to make or break your business. Seventy percent of US consumers opine they have already made a choice to be loyal...
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