15 Golden Rules You Should Follow to Create the Perfect Online Test

15 Golden Rules You Should Follow to Create the Perfect Online Test

Standardized testing has been around for centuries (oh yes, the first evidence dates back to the Han dynasty in 206 BC!) but now, their time is clearly over. Online tests are faring way better than the standardized tests in a modern education system, helping educators succeed in various segments. While online tests are making swift...
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How to Handle Difficult Customers

How to Handle Difficult Customers

Generating new business and growing your company is surely a tough task. Winning new business and then providing world-class customer service is surely not without its ups and downs. You do your best to build out a team—inside sales, outside sales, customer success—to get them to work as an efficient, customer-focused unit. You train them...
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How to Build a Customer Retention Strategy

How to Build a Customer Retention Strategy

Do you have a customer retention strategy? If not, your business may be at risk. Companies focus on customer acquisition strategies, since increasing your customer count is the lifeblood of your business. But, customer acquisition won’t help, if you are unable to retain customers. The cost to acquire customers can be very high, especially if...
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5 Skills and Training Tools Every Corporate Trainer Must Have

5 Skills and Training Tools Every Corporate Trainer Must Have

Once you see results, it becomes an addiction. Many businesses still see employee training as an expense and not as a long-term investment. So, they are paying the heavy price of having untrained employees working in their organizations. With business competition intensifying everywhere, the need to drive employee performance takes center stage, and business owners...
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Live Chat Best Practices for Your Sales Team

Live Chat Best Practices for Your Sales Team

Live chat for sales has become a lot more popular among customers. And, why not? A live chat software is known to promote: Instant help Instant resolution Instant delight In short, live chat encourages best practices in customer service industry that makes it one of the best media to interact with a brand hassle-free. It...
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Online Compliance Training: 10 Best Practices that You Should Start Following

Online Compliance Training: 10 Best Practices that You Should Start Following

The earlier you start working on something, the earlier you will see results. 29% of CCOs or Chief Compliance Officers in the United States have not documented or are not sure whether they have standardized compliance roles and responsibilities for their employees. Such inadequacies attract legal or external regulatory actions from the government that result in...
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5 Great Tips to Write Engaging Quiz Questions for Marketing

5 Great Tips to Write Engaging Quiz Questions for Marketing

It wasn’t too long ago that marketers realized the value of including quizzes as a part of their marketing strategy and quizzes soon became a tool for lead generation. These days, almost every other brand is considering quizzes as a means to gather customer data and a source to look into customers’ taste & preference....
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100+ Customer Service Statistics & Facts of 2019

100+ Customer Service Statistics & Facts of 2019

Do you know how to keep your customers satisfied? Customer service is a high-stakes game. Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. Perhaps one of the greatest risks to company reputation today is that a single disgruntled customer has the power...
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