Everything You Need to Know About Women Empowerment at Work

“Empowering women isn’t just the right thing to do—it’s the smart thing to do,” Barack Obama said once on International Women’s Day. Every time, when the International Women’s Day is around the corner, everybody becomes busy making it special for women in their sphere! Companies take this opportunity to identify the ‘sheroes’ (she who’s the...
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5 Influential Ways ProProfs Chat Can Help Improve Your Customer Support

Gone are the days when companies considered integrating live chat to their websites. Today, they are aware of its influence and impact on customers. It is no longer considered but needed to gain benefits like: Building delightful experience with proactive support approach Learning the customer’s behavior and pain points Building personalized customer support experience Getting...
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Roles of LMS in Corporate Sales Training

The only thing worse than training your employees and having them leave is not training them and having them stay.  – Henry Ford. The global Learning Management System (LMS) market is expected to grow from $5.05 billion in 2016 to $18.44 billion by 2025 at a CAGR of 15.52%. It is gaining traction in terms...
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How to Improve Customer Experience Using Employee Feedback

Organizations gather customer experience data through CSAT (customer satisfaction) surveys that are built into their help desk ticketing systems. Conducting such surveys helps them in finding out the challenges faced by customers over time. Gathering data from customers helps to improve their service experience as well. On the contrary, employee feedback is often ignored by...
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Tools That Took the EdTech Industry by Storm

Remember the days when teachers had to carry a pile of their students’ tests home to grade them… There were often tests to be graded, material to be read and reports to be prepared. Evaluating and preparing tests was a tiresome task. The classroom was even worse, crammed up with learning materials – books, test...
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Find Out What Your Customers Are Searching for in Your Online Documentation

You’ve created online documentation to guide your customers and support staff with the primary aim of reducing customer tickets. Unfortunately, this effort isn’t getting the desired results. This calls for making significant improvements in your content, making it customer-centric, relevant and information-rich. It is essential that you know what your customers are searching for, the...
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Find out How to Build a Perfect Wiki for Your Business

A report by McKinsey has confirmed that, on average, employees spend 1.8 hours per day and 9.3 hours every week in searching and gathering information. Furthermore, according to IDC, a knowledge worker spends a whopping 30% of his/her day finding information. These statistics corroborate the fact that searching for information is a tough task when...
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Tête-à-Tête with Annette Franz, The Customer Experience Veteran

Customer support has become the topmost goal for any business. No company can afford to ignore the growing significance of customer support in times of today. Your competitors go from post to pillar to get hold of your customers. Customers prefer brands that delight them with excellent customer service and faster issue resolution. Here’s a...
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How to Manage Your Project Team

Project managers are not only responsible for the success of their project. They also have to ensure that their project team is managed the right way to complete the project objectives and reach their goals within the set deadline. So, imagine this: Your email is filled with regular complaints from clients. They are worried that...
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3 Ways a Quiz Can Your Simplify Employee Recruitment Process

Recruiting new employees can be a painstaking process for Human Resource Executives. With a flood of job applications in their inboxes, scrutinizing those applications and further screening for interviews, HR executives tend to lose their efficiency and the entire process takes a toll on their life. The problem is that traditional methods of getting to...
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