50+ Customer Retention Statistics You Should Know

50+ Customer Retention Statistics You Should Know

How many times have you bought something from a brand more than once? Or, let me ask you this way: Do you have a specific brand in mind when you want to buy a particular item, for example, a pair of running shoes? Very few will say yes. Companies focus on getting new customers, but...
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153 Customer Service Quotes to Up Your Customer Experience Game

153 Customer Service Quotes to Up Your Customer Experience Game

Every business aims to be customer-centric now. Only a company that makes its customers’ prime focus can stand out from the crowd and gain recognition. So, if I were to ask you, which brand do you remember that you’d recommend to your friends? No matter what brand you choose, there must be something that you...
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How to Create Customer Service Training Manual With Free Templates

How to Create Customer Service Training Manual With Free Templates

In a business environment where companies are competing on the basis of customer experience, providing excellent customer service has become a priority.  For businesses, customer service is a function that helps them establish a connection with customers. It is this experience that customers carry with them for a long time, inspiring them to write positive...
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50+ Project Management Quotes to Learn From

50+ Project Management Quotes to Learn From

Motivation knows no bounds. When we talk about project management, there are so many times and situations where teams, managers, or even stakeholders look for motivation on how to go about handling tough situations. Some look for strategies and tips, but sometimes reading a quote from a learned individual gives you all the clarity you...
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Customer Knowledge Management Guide: Everything You Need to Know

Customer Knowledge Management Guide: Everything You Need to Know

Gaining a 360-degree view of your customers is no more a choice. Like it or not, but you have to push yourself to take a genuine interest in your customers, to serve them better and faster. For delivering unparalleled services and exceptional experiences to customers, you need to be well-versed with the likes and dislikes...
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What Is Lean Project Management? It’s Origin, Principles & Benefits

What Is Lean Project Management? It’s Origin, Principles & Benefits

In many ways, project management is a recent craft; but one that has learned a lot from the world of old manufacturing processes. And project managers are constantly finding ways to implement the knowledge and experiences of 20th-century manufacturing to contemporary project management. With that in mind – lean project methodology is a great example! ...
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Internal Customer Service: Best Practices You Should Adopt

Internal Customer Service: Best Practices You Should Adopt

The main role of customer service and support teams is to keep customers satisfied. But, as they focus on delighting customers, companies need to ensure that these teams are happy and energetic enough to do their jobs effectively and confidently.  Often, businesses focus more on improving customer satisfaction while paying little attention to employee satisfaction....
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What is the Difference Between Customer Service and Customer Support

What is the Difference Between Customer Service and Customer Support

Customer service and customer support may seem like semantics; even Google does not make a difference in them. And you have probably come across tons of instances online where these terms are often used interchangeably. So, you think that they basically mean the same thing, right? What if we told you that you are not...
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Project Management Best Practices – 15 Tips to Improve Productivity

Project Management Best Practices – 15 Tips to Improve Productivity

With technologies and engineering methodologies changing radically, project management has become more complex.  If you are into project management, then you would understand the complexity and importance of the whole process. As per the reports, 41% of the projects executed in 2017 were high complexity projects.  You will be surprised to know that 75% of...
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