In a business environment where companies are competing on the basis of customer experience, providing excellent customer service has become a priority.  For businesses, customer service is a function that helps them establish a connection with customers. It is this experience that customers carry with them for a long time, inspiring them to write positive...

Gaining a 360-degree view of your customers is no more a choice. Like it or not, but you have to push yourself to take a genuine interest in your customers, to serve them better and faster. For delivering unparalleled services and exceptional experiences to customers, you need to be well-versed with the likes and dislikes...

The main role of customer service and support teams is to keep customers satisfied. But, as they focus on delighting customers, companies need to ensure that these teams are happy and energetic enough to do their jobs effectively and confidently.  Often, businesses focus more on improving customer satisfaction while paying little attention to employee satisfaction....