All for One and One for All: How to Get Agents Collaborating

All for One and One for All: How to Get Agents Collaborating

Process improvement never happens in isolation, whether it’s about increasing the efficiency of your supply chain, or enhancing the quality and timeliness of your customer service interactions. To develop better ways of doing things in your organization, your team will need to collaborate and brainstorm ways of optimizing business processes or to make the job...
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Online Examination System- A Choice or a Requisite?

Online Examination System- A Choice or a Requisite?

Rapid advances in technology have transformed the education industry over the past few years. Given the pace at which cloud computing has pervaded multiple industries, it was unlikely that the education sector would remain untouched for long. In fact, the education sector is one of the most disruptive use-cases of technology today and has witnessed...
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Expert Roundup: What Does Great Customer Service Mean to You?

Expert Roundup: What Does Great Customer Service Mean to You?

Whenever organizations ask, “what does great customer service mean to you?”, I end up saying “it depends!” And, it is true. What could be a great aspect for me can turn out to be an average aspect for others during their customer journey. But imagine this, there is an eCommerce platform that you think of...
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What is a Help Desk Software and What are its Benefits?

What is a Help Desk Software and What are its Benefits?

Imagine this: You are booking a cab to work and running low on cab wallet. So, you make a transaction online and go forward to book your cab. However, you discover to your horror that the cab wallet failed to show the right balance, even after the successful bank transaction. What do you do? You...
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What is Survey Fatigue & How to Avoid It?

What is Survey Fatigue & How to Avoid It?

Surveys have long established their place as the best customer engagement tool available to companies. And as such every company sends out feedback and satisfaction surveys to all their customers. Be it for a new product launch or an after sales survey, on an average a customer partakes in at least 20 surveys initiated by...
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Everything You Need to Know About Context-Sensitive Help

Everything You Need to Know About Context-Sensitive Help

You have created a comprehensive product user guide for your customers with all the information rightly placed. But is it serving the purpose well given that your customer tickets are still on the rise for trivial issues? This means there is definitely something wrong. There can be two cases – either you have gone wrong...
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Building Consumer Awareness Can Actually Sell Your Brand

Building Consumer Awareness Can Actually Sell Your Brand

Consumers are the focal point for business organizations regardless of their industry. Sans customers, there is no bread and definitely no butter for companies. If they are this important, the chance of ignoring their rights shouldn’t arise in the first place, but unfortunately, it happens. Why aren’t consumer rights seen in a different light? Businesses...
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5 Types of Employee Training Every Enterprise Should Know

5 Types of Employee Training Every Enterprise Should Know

You don’t build a business. You build people, and people build the business. – Zig Ziglar, American author, salesman, & motivational speaker Did you know that 94% of employees would stay in a company longer if it invested in their career? Leadership, communication, collaboration, and role-specific skills are some of the workplace skills that organizations put...
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5 Golden Rules for Customer-Centric Copywriting Your Support Reps Should Use

5 Golden Rules for Customer-Centric Copywriting Your Support Reps Should Use

Your company is the best in the business. You have world-class products because you buy from the best suppliers using top-notch materials. Everyone buys from you and your competitors cannot even come close in matching your quality and product range! Strangely, for some reason, you can’t increase your market share and move forward. Even though...
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