What Is Automated Customer Service & Why It Is Important

What Is Automated Customer Service & Why It Is Important

Implementation of automated customer service is no longer considered an innovative competitive advantage but an essential way of staying competitive. Businesses without reliable customer support automation are less consistent while handling customers’ requests but also spend way more time and money solving each of them. And, I bet you don’t want that to keep happening...
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How to Create Process Documentation

How to Create Process Documentation

Any organization, big or small, runs on processes. The process to hire an employee, sell a product, onboard clients, train teams, and the list is endless.  To say that they form the core of an organization will be an understatement, as businesses simply cannot exist without processes. They are indispensable for firms to function seamlessly...
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What is Process Documentation?

What is Process Documentation?

There is a process to everything – right from the simplest ones such as making tea or Maggi, to more complex ones such as baking a cake, filling out a form, or applying for a scholarship.  What’s a process? A very basic question, but what we don’t realize is that whatever we do on a...
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What is Service Desk?

What is Service Desk?

Every company has a customer support process in place, but what about its employees, clients, and stakeholders? Wondering what I’m talking about? Imagine this:  While working, one of your employees faces some technical issues with their system.  Who would they call? The HR department? Maybe.  The HR department will also call up a tech guy...
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Customer Acquisition Cost: How To Calculate & Reduce

Customer Acquisition Cost: How To Calculate & Reduce

Imagine having new website visitors regularly who are really interested in your services. They seem to love your website and convert a lot.  Also, they provide awesome feedback.  So, at first glance, you’re pretty happy with the performance of your business. But in spite of that, you realize that somehow you haven’t managed to generate...
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Shared Inbox: What is it, Do We Really Need it, & What are it’s Benefits?

Shared Inbox: What is it, Do We Really Need it, & What are it’s Benefits?

What’s the most important thing to you when it comes to customer support? An available support agent? Instant resolutions? No waiting time? Complete resolutions? All of the above & more? Well, there are a lot of expectations when it comes to customer support and it’s impossible for support agents to deliver delightful customer support to...
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The Ultimate Guide to Create a Self-Service Help Center

The Ultimate Guide to Create a Self-Service Help Center

  Customer service has got a massive makeover in recent years. Calls and emails are a thing of an era gone by, as customer service today is all about customers helping themselves, and becoming self-reliant.  Thanks to the influx of technological developments, customers have become so accustomed to getting everything in an instant, that the...
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How to Solve Project Management Problems in The Modern Workplace

How to Solve Project Management Problems in The Modern Workplace

Project management has always been tough because you encounter a throng of problems. The most cited reason for this is the hidden risks, which come out at different stages of the project to get it off the track. You can even say that they pose a great challenge to project managers during their work. It...
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Project Management Process & Phases

Project Management Process & Phases

Project Management is the art of coordinating resources and directing working groups to execute components of work so that each group delivers components that can be tied together into a wholesome deliverable (contracted scope of work) within schedule and budget. — Project Management Institute In simple terms, the Project Management process is the art of...
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How to Measure Customer Satisfaction

How to Measure Customer Satisfaction

This is the worst restaurant I’ve been to in my entire life! That website is so annoyingly slow. Don’t even waste your time trying to read something there. I really hope that nobody will ever buy this software again. This interface is so frustrating! When you read these, it doesn’t seem too difficult to estimate...
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