How Can Leaders Retain Key Talent Through Unexpected Change?

How Can Leaders Retain Key Talent Through Unexpected Change?

We’re only a little way into 2020, yet we’ve already rung in several changes — from the Australian bush fires to uncertainty in the Middle East, to shake-ups in the Royal Family. And in business, we find ourselves firmly in an era of transience, where it’s often said that change has become the ‘new normal’. Deloitte...
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Rebrandly Features ProProfs in Their List of Best Marketing Tools

Rebrandly Features ProProfs in Their List of Best Marketing Tools

ProProfs takes pride in sharing a piece of splendid news – We have been ranked as one of the top customer success and support tools by Rebrandly, adding another feather in our cap.  Rebrandly is the industry-leading link management platform that is helping millions of companies manage and enhance their online presence. World-renowned brands like...
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How to Choose the Best Help Desk Software for an SMB?

How to Choose the Best Help Desk Software for an SMB?

Every company deploys the best customer support team, but what really matters is how they deal with customer issues.  You, too, must have a hardworking customer support team, isn’t it? But, as a small business, is that enough?  Customers’ expectations from companies are on the rise, and one slip down can lead to brand abandonment. ...
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11 Live Chat Mistakes You’re Making and How to Avoid Them

11 Live Chat Mistakes You’re Making and How to Avoid Them

I love using live chat because it’s simple, easy, and helps me get a solution instantly. But what about you out there, reading this? Has it leveled up your customer support process? Well, from what I’ve seen and heard from other business owners – yes, live chat definitely brings a lot of value addition as...
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How Blockchain Is Impacting The eLearning Industry

How Blockchain Is Impacting The eLearning Industry

What Is Blockchain? Blockchain is a decentralized digital public ledger. It works through a network of computers that are capable of securely logging multiple transactions while preventing the tampering of records. It enables enterprises and individuals to verify every transaction that takes place. Blockchain technology got worldwide popularity through cryptocurrencies including Bitcoin and Ethereum. However,...
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What is Project Management Framework & How to Choose a Framework?

What is Project Management Framework & How to Choose a Framework?

Of late, Project Management has gained increasing traction in the industry, and rightly so. Thanks to the Project Management Framework, Project Managers can plan projects systematically and strategically, meet deadlines, and most importantly, not just meet but exceed client expectations.  In simple words, a Project Management Framework refers to a set of methods, procedures, and...
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The Ultimate Conversational Marketing Guide

The Ultimate Conversational Marketing Guide

Wouldn’t it be great if all your favorite brands could be at your beck and call? Wouldn’t you love to get your woes sorted and queries answered in real-time? Thanks to the wonder that Digital Marketing is, all of this is now possible. Brands are taking an increasing interest and making efforts to enhance the...
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Self-Service Portal – A Quick Start Guide

Self-Service Portal – A Quick Start Guide

Self-service plays a critical role in knowledge management for customers and the support teams. Self-service is emerging as one of the most advanced and instant means of customer support. It offers instant access to information, reduces the workload on support resources, and saves time at both ends – customer and support team.  Customers are the...
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60+ Customer Loyalty Statistics for 2020

60+ Customer Loyalty Statistics for 2020

“What can help me get committed and loyal customers?” A question that every business is seeking an answer to. But trust me, factors like: Product quality, Awesome support, Marketing reach, Efforts to engage customers,  Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look...
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Understanding the Monte Carlo Analysis in Project Management

Understanding the Monte Carlo Analysis in Project Management

A good plan can help you in risk analysis, but it can not guarantee that your project will run smoothly. If you are associated with any stage of software project development life cycle, you most probably agree with this quote. It is important to have a smartly constructed plan in place to complete a software...
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