ProProfs Learning and Knowledge Management Resources

Last modified: February 10, 2022

What Is Call Center Training?

According to the recent State of Global Customer Service Report by Microsoft, 58% of customers say that customer service is a key factor that influences which brand they choose. The attrition rate in call centers is as high as 44%. Data from over 750 customer service leaders shows that many call centers face trouble adopting...

ProProfs Help Desk Recognized as Fastest-Growing Software for Q1 2021 by SaaSworthy.com

ProProfs Help Desk has been recognized as one of the fastest-growing help desk software for Q1 2021 by Saasworthy.com. Such prestigious awards and recognitions give us the reassurance that we are on the right track to help businesses deliver delightful support. We thank SaaSworthy.com, one of the leading SaaS software comparison and review platforms, for...

How to Create an Online Quiz in WordPress

The answer to the question - How to create an online quiz in WordPress is simple: Using a quiz plugin. But first, what would a quiz for your WordPress blog help you achieve? Quizzes can do more than just entertain your readers; they can help increase your blog's engagement and grow conversions.

Different Types of Quizzes: Ultimate Guide (With Examples)

Online quizzes are a rage these days. No, we’re not just talking about Buzzfeed quizzes. They sure are one of the most popular categories of quizzes known to the online audience, but there are a lot more types of quizzes than you need to know about. Available in different formats, such quizzes can have multiple...

ProProfs Training Maker Ranked Among the Top 20 LMS Software of 2021 by Digital.com

ProProfs did it again. Its flagship product Training Maker was listed as one of the 20 best LMS software of 2021 by Digital.com. The final list of software is a result of over 40 hours of intensive research on 140 software companies. To arrive at the list, Digital.com looked at learning management systems that support...

Connecticut Sexual Harassment Training: Laws, Requirements, Preventions

From child sexual abuse to coercive sex among college-goers, cases of sexual harassment in Connecticut are more widespread than one would like to think. In this blog, I’ll be focussing on an offense that is no less degrading to victims. I am talking about sexual harassment at the workplace. No respectable company would want to...

How to Make a BuzzFeed Style Quiz

If you’re an avid scroller on Facebook, then the chances of you taking a BuzzFeed quiz on Facebook are higher than the Eiffel Tower. But have you ever wondered why there are so many of them? Why are people always taking and sharing those quizzes? What makes them perfect as lead generation content for businesses,...

What is OSHA Compliance Training?

Safety is still a major concern for workers. A worker gets injured on the job every seven seconds. What’s more disappointing is that each of these accidents is preventable. In 2018, 5,250 fatal work-related injuries were recorded. This was up 2 percent from 2017. It is the responsibility of every employer to identify and prevent...

What is Workplace Violence Training?

With acts of violence increasing in society each day, workplaces cannot remain immune to them. Today it is common to witness incidents of verbal abuse, intimidations, and physical assaults in the workplace. Confirming this are some shocking statistics from the National Safety Council: Assault is the fourth leading cause of death in the U.S. workplace....

ProProfs Project Named the Best Task Management Software 2021 by Digital.com

This has been both a challenging and rewarding year for us. The accolades pouring in for ProProfs Project prove the hard work we have been putting into creating richer experiences for our customers. ProProfs Project has earned another significant feat this year. Digital.com, a leading online review platform, has named ProProfs Project as one of...