How Can a Help Desk Software Improve Customer Service in Healthcare?

Did you know before making an appointment with a doctor, 83% of patients visit the hospital’s website? Around 1 in 20 searches on Google are health-related topics. These numbers show how important it is to have a responsive website for a healthcare business. Now, along with creating and maintaining a website for your healthcare business,...
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Achieving 3 C’s of Healthcare With Effective Project Management

Healthcare is one industry that always has high expectations. According to the 2018 Global Medical Trends Survey Report, the rise in patient count increased from 6.8% in 2017 to 7.2% in 2018. Over the past few years, there has been a massive increase in demand for medical staff, skilled expertise, and efficient healthcare project management....
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An Insider View on Customer Support Strategies with Lindsay Willott

Every brand in the market wishes to revamp its customer support strategies after a certain period of time. No wonder we come across so many articles online that speak of various strategies that organizations can implement to improve their customer service. But are these articles sufficient enough to revamp the existing strategies? Well, I’d say...
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Blossom Your E-commerce Baby with a Robust Knowledge Base

E-commerce has gained substantial ground in organized retail in recent years, given the changing choices and escalating expectations of consumers. Right from cosmetics and clothes, beer and beverages to pizzas and pancakes, everything is available online. Thanks to the percolation of digital and the acceptance that it has received, the e-commerce industry is growing by...
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How Surveys Help in Making Data Driven Decisions?

Data is the new oil. Data is the fuel for the modern marketing machinery; Data has changed how businesses operate. But like every mineral in its raw, unprocessed form, data is just a bunch of numbers, graphs, and information.  The result of this surge in the value of data? Companies are willing to spend large...
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How to Develop Your First Employee Training Program

To win in the marketplace, you must first win in the workplace. – Doug Conant, American businessman In a bid to stay one step ahead of their competition, organizations everywhere are turning to their most valuable resource – employees. Businesses today invest a hefty amount of money, time, and efforts in providing opportunities for growth and...
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Is Healthcare Marketing Only About Brand Awareness?

The healthcare industry is undergoing a massive metamorphosis, thanks to the changing preferences of patients across the globe. Gone is the time when healthcare providers were only concerned about enhancing their brand awareness. The concept of healthcare marketing is shifting its focus from being brand-oriented to being consumer or patient-centered. Healthcare marketing is being rethought...
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Kanban vs. Scrum: Which to Use?

Initiating, executing, and managing a project is a complex process that requires careful planning, well-coordinated teamwork, and relevant expertise. But, what if it’s your first project and you have no idea how to start or how to manage things from the idea conceptualization till the product release? Don’t be concerned! There is a way to...
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