Help Desk Vs Technical Support: What’s The Difference?

Help Desk Vs Technical Support: What’s The Difference?

Often, we use the term “help desk” to refer to all kinds of customer assistance services, including technical issues as well. In fact, in everyday life, people throw around the words “help desk” and “technical support” almost interchangeably. However, did you know that there’s a sharp line of difference between the help desk and technical...
Read More
Change Management in Project Management- An Ultimate Guide

Change Management in Project Management- An Ultimate Guide

In the business world, nothing is more pleasant than a flourishing client relationship. To ensure long-term client relationships, you have to be at your best to deliver projects on the promised time. Whenever you fail to meet the delivery date, your brand is likely to face the heat afterward. Generally, businesses, especially small ones, miss...
Read More
Live Chat Scripts for Sales and Customer Service

Live Chat Scripts for Sales and Customer Service

What makes live chat scripts so important for sales and customer service? And how does their use impact your business performance? To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. The appropriate live chat communication not only increases the chances...
Read More
17 Live Chat Best Practices For Sales & Customer Support

17 Live Chat Best Practices For Sales & Customer Support

“Why do website visitors give low ratings to our live chat support?” “What should I do to improve customers’ experience on my website?” “How can I get the most out of my live chat for customer support?” These are only some of the questions business managers frequently ask to improve their business performance. And while...
Read More
10 Ways to Build Customer Centric Organization

10 Ways to Build Customer Centric Organization

If you were to answer a question, “What is that one thing that customers hate the most?  What would you say? Without a doubt, it would be struggling to find a solution to their problems.  Customers don’t want to go out of their comfort zone to solve their own problems. They like instant and effortless...
Read More
Key Elements & Components Of Project Management

Key Elements & Components Of Project Management

Expect the best, plan for the worst, and prepare to be surprised. These words, written by American writer and consultant Denis E. Waitley, pretty much sum up the essence of smart project management. To ensure professional, well-thought project management, it’s essential to take care of its key aspects.  While the elements of a project plan...
Read More
What is Proactive Customer Service and How to Implement It

What is Proactive Customer Service and How to Implement It

“Instead of focusing on the competition, focus on the customer,” Scott Cook. With the ever-changing scenario of business globalization, companies are thriving hard to retain their brand’s loyalty by creating cutting-edge product sales strategies. There was a time when offering a good product at a reasonable price was enough for a company to stand out...
Read More
What is Live Chat Software?

What is Live Chat Software?

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Amazing isn’t it!  Businesses are using live chat increasingly because live chat instills confidence in the customers. When customers know that their concerns are being handled...
Read More
How to Create Perfect Live Chat Customer Experience

How to Create Perfect Live Chat Customer Experience

About 52% of consumers are willing to spend more money on quick and effective customer experience. If you are a smart and proactive business owner, you will identify with this data and tweak your strategy to improve customer experience accordingly. The Need of The Hour Is your current customer service approach more convenient for you or...
Read More
117
Reads