$1.6 trillion!! This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service.  From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand.  But when it comes to the mistakes...

  Many companies allocate a generous training budget but fail to deliver targeted and impactful training. As a result, they end up wasting a lot of money, effort, and time. But does all of this massive investment translate into employee productivity and ROI?  Sadly, no. To avoid this misfortune and ensure that you deliver the...

  Behavioral assessments in the workplace are becoming increasingly important. In addition to ensuring that you hire people who are a right fit for the positions you’re hiring for, such assessments at regular intervals help you retain employees who are suitable for the current job market, skill requirements, and modern work culture. Whether it’s behavioral...

“Compliance makes it riskier to do the wrong thing,” says Riaan Bekker, Force Solutions Manager, thryve – a risk management solutions provider. And compliance assessments play a huge role in management of such risks to help your business save big. How? You may ask.  Well, for starters let’s consider some hardcore, eye-opening data. Non-adherence to...

Whether working in an office or remotely, conflict is a natural and inevitable part of one’s professional life. Such conflict can be with team members, higher-ups, or even customers.  Interestingly many consider workplace conflict a time-wasting and productivity-draining exercise. It doesn’t have to be so. Employees can develop conflict management skills to devise quicker conflict...