7 Tips to Maximize Your E-Commerce Customer Service

It is not a hidden fact that many people are attracted to the e-commerce business these days, making it difficult for existing businesses to thrive amid this competition. However, with the upward swing in the e-commerce landscape, there are humongous opportunities for you to tap into. All those opportunities will only come knocking at your...
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Improved Learning Experience Comes Handy With an Employee Training Software

For any business toying with the idea of incorporating a new training program, the advantages of e-Learning greatly outweigh those of in-person or classroom training. Staying updated, and remaining productive are critical challenges for many businesses today, and most of them are now looking to e-Learning to save time, energy and money. Not only employers...
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6 Simple Tips to Building an Excellent Internal Knowledge Base

Do you know: Only 13% of the employees across the world are engaged at their workplaces. Talking of the U.S. alone, a mere 32% of the employees are deeply or superficially engaged in their organizations. Pondering as to why I am randomly stating these facts? Just to bring into limelight the employee engagement crisis that’s...
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Top 5 Technical Writing Tools for Effective Documentation

Technical writing is an art that comes with its own set of nuances, the command on which can be achieved, provided you put in considerable time and effort to master this skill. Calling it an art might appear contrary to its definition but if you delve deep into it, you will realize that it’s much...
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Steps to Create a Graded Quiz for Your Online Course

Whether you are an educational or a corporate trainer, you realize the importance of adding a certification feature to your online course(s). Earning certifications from online training programs is one reason why your learners pursue e-learning. Adding some form of examination or test to the online course plays a critical role in certifying your learner....
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5 Simple Tips for Building a Killer Customer Support Knowledge Base

We live in virtual assistant world where your customers expect instant answers. Sometimes communicating over the phone, email, chat, or a ticket system is just too slow. Today’s customers want fast answers. They don’t want to wait to talk to your support team. They want to ask Alexa, Siri, or Google. So how do you...
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5 Tips to Creating a Software Documentation

As the digital revolution is generating waves across the globe, creating software documentation is no more a choice. Instead, it is indispensable especially if you are running a business that deals in software related products. In an era where clients seek instant gratification, going digital with your software documentation has become the go-to strategy for...
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Delighting Your Customers On The Go Using Live Chat Mobile App

Delightful customer experience! A motto every company wishes to follow and abide by at all times. But is it really possible? Guess what, statistics like: Annually US companies lose $62 billion due to bad customer service 74% customers switch to a different option in market if their purchasing experience has been too difficult 51% customers...
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