FAQ Page Best Practices: How to Optimize Your FAQ Section

FAQ Page Best Practices: How to Optimize Your FAQ Section

One of the best aspects of knowledge management software is that you can use it to create an FAQ section on your website. This section is dedicated to the key questions people are likely to ask regarding your business, products, or services. FAQ stands for Frequently Asked Questions and forms a significant part of various...
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Personalize Customer Experience for Positive Brand-Building

Personalize Customer Experience for Positive Brand-Building

When you start a small business, you begin with a blank slate. Every decision you make builds the foundation for your enterprise’s future. If you want to build a solid foundation, create a compelling brand that resonates with your target audience. For this, providing excellent experiences to your customers is a prerequisite. Don’t forget that...
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How Emotions Can Impact Customer Engagement

How Emotions Can Impact Customer Engagement

Emotions are the driving force behind a successful customer engagement strategy. How your product or service offering makes your customers feel is an important determinant of how the end-users will perceive your brand. The most successful brands are the ones which inspire more positive emotions than negative ones.  “People will forget what you said, people...
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The What, Why & How of Sexual Harassment Training for Employees

The What, Why & How of Sexual Harassment Training for Employees

“Our lives begin to end the day we become silent about things that matter.” —Martin Luther King, Jr. A recent online survey found that 81 percent of women and 43 percent of men had encountered sexual harassment in one form or another during their lifetime. If we count in scores of unreported sexual harassment cases,...
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How to Drive Efficient Customer Experiences Using Marketing Automation Tools

How to Drive Efficient Customer Experiences Using Marketing Automation Tools

Modern customers are tough nuts. It is difficult to catch their attention with flashy banners placed in the middle of a webpage, or a loud video commercial broadcasted on TV. They use different gadgets and consume content from different screens in various formats.  During the past decade, consumers have also virtually mastered the art of...
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Workflow Management Software: The What, Why, and Hows Explained

Workflow Management Software: The What, Why, and Hows Explained

When I say “workflow”, what are the key aspects that come to your mind?  Project execution? Team communication? Team performance? Or all of the above? Well, workflow, in layman terms can be defined as the “flow of work”, so ideally all of the above seems to be the right answer, correct? However, there are so...
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10 Latest Project Management Trends You Must Know in 2019

10 Latest Project Management Trends You Must Know in 2019

It is 2019, all the companies that are trying to run their business are focusing on one thing and that is project management. Yes, handling a company efficiently is a task and so is managing all the projects with it. Now in today’s time, a business cannot survive if they do not plan out the...
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How Do Interactive Quizzes Enhance Learning & Assessment?

How Do Interactive Quizzes Enhance Learning & Assessment?

I always wonder if teachers think to themselves, “How much do my students already know about this topic” before they begin teaching a particular topic to their students. I hope they really do for the simple reason that it will help them shape their teaching strategy. And, an effortless way to understand this, is assigning...
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What is Agile Project Management Software and How it Works?

What is Agile Project Management Software and How it Works?

If I ask you, what are the key problems you face as a project manager, what will your answer be? Inefficient team collaboration? Budget overruns? Inability to meet project deadlines? Tracking exactly where the project stands? …the list goes on, doesn’t it? With so many things that can go wrong in a project, it is...
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