Open-Ended Survey Questions: The Key to Collecting Qualitative Data

Open-Ended Survey Questions: The Key to Collecting Qualitative Data

Ever wondered why people are born with two ears and one mouth? The reason is quite simple. In life, you’ll achieve more by listening than talking.  Even in the business world, listening to customers can be a great skill to understand customer needs, avoid crises, and foster meaningful customer relationships.  In this customer-oriented era, companies...
Read More
New Feature Alert! Introducing ‘Custom Fields’ in ProProfs Project

New Feature Alert! Introducing ‘Custom Fields’ in ProProfs Project

ProProfs Project, a simple yet powerful online project management application, has always caught the eyes of business owners thanks to its user-friendly interface and smart features. This PM tool facilitates project tracking, time management, team communication, report generation, client billing, and file sharing. This could be the reason why we have been witnessing a surge...
Read More
Consider These 5 Effective Tips for Managing Creative Teams

Consider These 5 Effective Tips for Managing Creative Teams

Managing creative teams has always been a tricky job because you need to give your team freedom to try new ideas and take risks, while at the same time, pushing them is also important to get the job done on time and within scope. In short, it’s a constant balancing act. However, many companies put...
Read More
How to Write Good Customer Survey Questions

How to Write Good Customer Survey Questions

Are you happy with our product? How likely will you recommend our product to your family or friend? Where can we improve? These customer survey questions are a great way to check your customer’s happiness with your products and services.  Good customer survey questions capture the real emotions of the customers that reflect the perception...
Read More
How to Write Crucial Return to Work Survey Questions

How to Write Crucial Return to Work Survey Questions

Let’s begin with a quick COVID-19 Poll. If you answered (1) or (2), you have clearly adapted to the new normal – working from home. However, if your answer was (3) or (4), it is pretty evident that your overall productivity has taken a heavy hit.  This is the case with millions of employees across the globe in the...
Read More
Managing Project Expectations: How to Do It Right

Managing Project Expectations: How to Do It Right

Has it ever happened to you that even after working on a project with all your might, all you receive in the end is – client disappointment?  This can be disheartening, especially when the final output is high quality and within the anticipated time and budget.  A situation like this can seem out of the...
Read More

How To Create a Compelling Instruction Manual for Your Customers

No matter how flawless your product is, customers will always need a helping hand to get familiar with it and use it successfully.  If customers have to call or email you every time they have a question and wait for hours or weeks for a response, it will only add to their – frustration and...
Read More

Top 12 Help Authoring Software Solutions and Tools in 2021

Modern customers, by and large, are speed demons.  They need intelligently-designed self-service platforms that can provide help in a few clicks and swipes.  What happens when you fail to meet their expectations? Your hard-earned customers turn to your competitors for a better, fulfilling experience.  You can prevent that from happening by taking ‘help’ closer to...
Read More
10 Key Project Management Skills Every PM Needs

10 Key Project Management Skills Every PM Needs

Irrespective of how much experience you have, project management always tests your limits with difficult challenges, such as team conflicts, tight budget, or short delivery windows. Even with this, project managers are expected to overcome such challenges and retain complete control over the quality of project development.  Would you be surprised to find out that...
Read More
How to Ask Demographic Survey Questions like a Pro

How to Ask Demographic Survey Questions like a Pro

When was the last time you created a survey but had second thoughts regarding the inclusion of demographic questions? Yes, we all are reluctant to share our personal information on age, gender, or income. Even if the survey promises to keep it anonymous, we still have our inhibitions. So does our customer! A demographic survey...
Read More