Customer Self-Service Portal: The Present & Future of Customer Support

The advent of self-service is transforming customer support operations in an unprecedented way across the business landscape. On-demand support channels such as customer self-service portals empower customers with the resources they require to solve their pain points as and when they arise.  Research reveals that 66% of the customers prefer self-service options before contacting a...
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75+ Customer Retention Statistics You Should Know

75+ Customer Retention Statistics You Should Know

Modern-day businesses are leaving no stone unturned to overcome the digital transformation challenges – thinking that it’s the only necessity for plausible results.  If you think the same, then you must reconsider your approach. The terms “Customer Retention” and “Customer Churn” should be on the exact same page. A general overview of customer retention statistics...
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Automated Customer Service: Take Your Customer Support to the Next Level

Every second that customers wait for your response, takes them closer to a faster, better competitor.  This is a huge price to pay for delayed responses and less-than-perfect experiences.  But, your agents can only do so much.  Calls, emails, tickets coming from all directions, every minute and every single day, can drive agents bonkers. They...
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15 Saas Support Best Practices to Deliver Incredible Customer Experiences

  $160 billion worth SaaS or Software As A Service is an extremely competitive industry, as more than 16,000 global SaaS companies are attempting to sell their products, retain customers, and expand into newer markets and domains.  With so much competition and a limited market, how can a SaaS company ensure consistent revenues and profits...
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15 Ways to Collect Customer Feedback and Make the Most of It

15 Ways to Collect Customer Feedback and Make the Most of It

What is the one thing that helps you survive, sustain, and succeed in the long run?  Goes without saying – It is your undying commitment towards customers! Since customers have the power to make your brand or jeopardize its image, it’s crucial for you to continually mold your offerings to their needs and build experiences...
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10 Best LMS For Small Business

There are 30.7 million small businesses in the U.S., and they account for 99.9% of all businesses in the country. Over 50% of these small enterprises fail in the first year, and more than 95% of small startups fail within the first five years. Among the common reasons they fail are the poor labor quality...
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What Is a Knowledge Base: Everything You Need to Know

“We are tired of long call hold time.”  “Your support team does not provide the right information in one go.” “We are frustrated with your poor customer service. It feels like you don’t take your customers seriously.”  Are these concerns forcing your customers to go to your competitors in a click?  If yes, it’s about...
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Proven Tips to Avoid Leading and Loaded Questions in Your Survey

Proven Tips to Avoid Leading and Loaded Questions in Your Survey

Q1: “What do you think of our awesome design team?” Q2: “Have you quit smoking?” Imagine asking the above questions in a market research survey. Can we expect to collect honest and reliable responses from our target audience? Supposedly, a reluctant Yes, No, Yes….. The above survey questions fall in the category of leading questions...
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35 Website Survey Questions to Ask Your Customers in 2021

35 Website Survey Questions to Ask Your Customers in 2021

Be it a startup or a multi-million dollar company; a website is the starting point of contact between your brand and customers.  Research suggests that it takes just about 50 milliseconds for users to judge your website and decide whether they want to stay or leave.  Multiple factors come into play while forming opinions about...
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Improve Employee Experience: 30+ Best Practices

Improve Employee Experience: 30+ Best Practices

As people spend a significant part of their time at the workplace, job satisfaction is an important factor determining employee well-being. However, employees, these days are no longer satisfied with just salary, hikes or promotions. They look for something more tangible in the form of a positive employee experience. A good employee experience is a...
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