Buyers’ Guide: Features to Look for While Choosing Wiki Software

Buyers’ Guide: Features to Look for While Choosing Wiki Software

After Google, Wikipedia is dominating the online space today. Being a crowd-sourced encyclopedia, wikis have given rise to a culture of knowledge-sharing and knowledge management that are revolutionizing the way organizations function.  Both of these are extremely important to survive the rough terrains of the constantly-evolving business landscape.   Did you know: 43% of organizations believe...
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How to Add ProProfs Live Chat to Wix Website

How to Add ProProfs Live Chat to Wix Website

“I want to add live chat to Wix website.” It’s becoming a common statement for business owners today. That’s because they wish to have the best support process on their website. And, what’s better than having a live chat software on the website to streamline customer questions and provide answers in real-time. In case you are...
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How to Create a Knowledge Base: The Complete Guide

How to Create a Knowledge Base: The Complete Guide

Are you one of those firms that are bombarded with support tickets and looking for a quick solution to this constant problem?  Is your support staff buried under customer calls, emails, and tickets, and hardly get time to breathe? Well, it’s time you bring a strategic change in your business processes. The solution to this...
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How to Create the Perfect Marketing Strategy For Your Business

How to Create the Perfect Marketing Strategy For Your Business

Marketing strategies are the base of reaching the top league. For example, Heineken. It wasn’t a big brand at the start, and now? Everyone knows the beer brand by heart. You know why?  Their marketing strategies make them unique and stand out of the crowd.  One such campaign that really helped Heineken come on the...
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How Support Desk Software Guarantees Customer Success

How Support Desk Software Guarantees Customer Success

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. So it makes sense to leverage on a support desk software to grow your customer experience. After all, you cannot afford bad customer service. U.S. companies lose more than $62 billion annually...
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How to Unlock the True Potential of Social Listening

How to Unlock the True Potential of Social Listening

  It is the age of customers. It is the age of social media. On average people spend over 135 minutes on social media every day.  The average time spent on social media in 2018 was 144 minutes, which is more than a 60% increase from 2012.  Another fun fact: the number of users on...
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