Difference Between Multichannel & Omnichannel Customer Support

Difference Between Multichannel & Omnichannel Customer Support

Remember when your business had limited platforms, mostly email, mail, and phone support, to help customers reach your brand? We’ve obviously come a long way from those times. No wonder customers today are more concerned about how their customer support experience might turn out with a brand. They know you have more platforms in place...
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What Is Software Documentation? Types, Benefits & Best Practices

What Is Software Documentation? Types, Benefits & Best Practices

Regardless of how simple your software is, customers will always have questions, and you can’t expect them to reach out to you via call or email every time. They can have ten questions in a day, so do you think they should call you ten times a day? That would be absurd and frustrating on...
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6 Steps to Create an Attractive and Engaging Survey

6 Steps to Create an Attractive and Engaging Survey

A satisfied customer is the best business strategy of all – Michael LeBoeuf You have decided to survey your customers. Great! You have decided to survey your customers. Great! But is it enough to be aware of this strategy? Of course not, you need to understand what makes a good survey and how can you...
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How to Handle Multiple Customers at the Same Time

How to Handle Multiple Customers at the Same Time

📞  Hello? Yeah, hi. I was trying to purchase one of your products online and submitted my card details. I see a deduction but I haven’t received a confirmation from your end. Could you please look into this and let me know if my order has been confirmed? Yes, sure. Is it okay if I put...
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The Ultimate Quick Guide To Building a Risk Management Plan

The Ultimate Quick Guide To Building a Risk Management Plan

Life is full of surprises. Even if you meticulously account for every penny in your project, risks will present themselves, and you will feel like your project is having the rug pulled out from under it. Unfortunately, none of us have superpowers and we can’t predict the future. But with this guide to risk management,...
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Build an Empowered Team with A well- defined Customer Service Philosophy

Build an Empowered Team with A well- defined Customer Service Philosophy

Every company has a unique identity.  They have their own culture, way of dealing with conflicts, and the managerial hierarchy.  But, when it comes to customers, there are very few companies who understand the importance of standing out of the crowd and making customers feel delighted. Take Tesco Express, for example; they have a habit...
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Why Companies Need a Net Promoter Score (NPS) Software

Why Companies Need a Net Promoter Score (NPS) Software

If you are reading this blog, you might already have an idea about NPS( Net Promoter Score), a highly used customer satisfaction metric. This article will help you understand why you need a Net Promoter Score (NPS) survey software to make the most of this metric. For this reason, you need to first learn about...
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What Is Automated Customer Service & Why It Is Important

What Is Automated Customer Service & Why It Is Important

Implementation of automated customer service is no longer considered an innovative competitive advantage but an essential way of staying competitive. Businesses without reliable customer support automation are less consistent while handling customers’ requests but also spend way more time and money solving each of them. And, I bet you don’t want that to keep happening...
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How to Create Process Documentation

How to Create Process Documentation

Any organization, big or small, runs on processes. The process to hire an employee, sell a product, onboard clients, train teams, and the list is endless.  To say that they form the core of an organization will be an understatement, as businesses simply cannot exist without processes. They are indispensable for firms to function seamlessly...
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What is Process Documentation?

What is Process Documentation?

There is a process to everything – right from the simplest ones such as making tea or Maggi, to more complex ones such as baking a cake, filling out a form, or applying for a scholarship.  What’s a process? A very basic question, but what we don’t realize is that whatever we do on a...
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