ProProfs Learning and Knowledge Management Resources

Critical Success Factors in Project Management

Projects can get very hectic. There’s a lot to look out for in an ocean full of tasks and deliverables. So, losing focus and forgetting about project critical success factors is something that’s common for project managers. Lately, this has been the reason behind poor project management. With more than 67% of the projects running...

Project Resource Management 101: For Flawless Project Journeys

Project resource management is an incredibly complex field. Not only do those new to the industry have to learn “resource planning” and “resource risks” but they also have to understand how to better manage a team to deliver projects on time, on budget, and with quality. Effective project resource management requires a thorough understanding of...

What Is Call Center Training?

Table of contents [Hide] What Is Call Center Training? Types of Call Center Training Benefits of Call Center Training Why Should You Include Training in Call Centers Which Training Option Is Right for You? Why Choose ProProfs Training Maker? Call Center Training Best Practices Cost of Call Center Training According to the recent State of...

How to Create a Knowledge Base: Step by Step Guide

Whether you are an established business or a startup, constantly rising ticket volume can test your patience and give you sleepless nights. Are you looking for a quick solution to this perpetual challenge? Well, it’s time you brought a strategic change in your business processes and altered the way you approach customer support. Unlike some...

11 Trello Alternatives for Kanban Project Management

If you have landed here, you are more than likely looking for the best Trello alternative. It can be difficult to comb through a ton of research and try various tools to find the perfect one that meets your business needs. When it comes to numbers, there is a number of project management tools that are...

Top 15 Agile Tools for Managing Projects

Effective project management is essential, and the right tools can make all the difference. Instead of trying to fit your agile team’s work into a not-much-effective system, these tools are built to boost productivity following agile workflow. Different teams and companies have different requirements, and that’s why there are a lot of agile tools out...

Knowledge Management System: The Complete Guide with Examples

In today’s digital age, businesses are bursting with data. This data guides everything that happens in your company. For example: The support you provide to customers depends on your knowledge of their pain points and the challenges they face. Your products are developed and improved by your team’s in-depth knowledge about the subject. The way...

How to Create Awesome Internal Documentation: A Complete Guide

Ever wondered what’s keeping your employees disengaged and unproductive at work? It can be a lack of a structured information flow that leads to poor communication. We all know what happens next. Employees end up making poor business decisions that can change your company’s fate. This means you need to work internally to prevent information...

ProProfs Help Desk Recognized as Fastest-Growing Software for Q1 2021 by SaaSworthy.com

ProProfs Help Desk has been recognized as one of the fastest-growing help desk software for Q1 2021 by Saasworthy.com. Such prestigious awards and recognitions give us the reassurance that we are on the right track to help businesses deliver delightful support. We thank SaaSworthy.com, one of the leading SaaS software comparison and review platforms, for...

How to Fix Survey Problems: Your Ultimate Guide

The telephone company solved John’s complaint within 24 hours. Hence, he was more than happy to respond to a follow up customer survey. Question 1: How would you rate your overall customer service interaction? { John gives a five star!} Question 2: What attributes did you like the most about our customer service representative? (minimum...