ProProfs Learning and Knowledge Management Resources

6 Email Management Tips That Can Increase Your Productivity By 90%

Email is still a crucial channel to master if you want to be successful. Brands have been sending more emails than ever, and marketers consider emails to be among the most effective online communication channels. Email marketing expert Dela Quist states: To not have an email address is the digital equivalent of being homeless However,...

How to Improve Collaboration Within Your eLearning Team

There’s no denying that “two heads are better than one”. While this adage is undeniably true, the question is not only how do you achieve seamless collaboration, but how to improve collaboration in order to ensure the attainment of shared goals? Well, according to the famous philanthropist and business magnate, Andrew Carnegie, the answer lies...

Top Reasons Why Your Business Needs a Knowledge Base

Does your business need a knowledge base? This question can be answered by another question – Do you want happy customers and knowledgeable employees? If your answer is ‘yes’, then your business surely needs a knowledge base. Let’s first take a look at what a knowledge base is. In simple terms, a knowledge base is...

9 Essential Tips for Winning at Customer Success

Technology has changed communication norms for good. With ongoing technological developments, a new term is born: Globalism. Thanks to its combination with the internet, there are no limits for communication. You can reach whoever you want, whenever you want, at any circumstances as long as you have a battery and an internet connection. This created...

How To Build A Customer Loyalty Program

Loyalty goes a long way in defining and building relationships between people. Be it our personal relationships or even the relationship we have with the customers. For a business organization, having a loyal customer base is essential for success. Why? Because: Keeping an existing customer costs up to five times less than winning a new...

Induction Training Software: Helping Integrate New Employees into Your Company Faster

You don’t build a business. You build people, and people build the business. Employee induction or onboarding is far more important than most people think. Look at these stats: Companies lose 25% of its new employees just within a year Organizations with a standard onboarding program report 50% greater productivity with new hires 69% of...

6 Ways to Effectively Use a Marketing Quiz

Do you want to develop your marketing strategy to offer a customized experience? Do you want to test the consumer response/expectation before a product launch? Do you want to know how to improve an existing product or do better than the big brands out there? Do you want to improve brand loyalty by engaging your...

10 Steps To Achieve Greater Customer Success

Customer success is not just an alternative buzzword for customer service. Rather it indicates that your business is fulfilling the key objective of delivering excellent customer support. Your brand should be able to engage your customers and help them throughout their journey of buying a product or service. Your customers should not feel the need...

Task Management vs Project Management vs Process Management: Which Software Do You Need?

Meet Jess. She works in her university’s business office. Every day, she has a number of tasks to get done. Many of them are routine tasks like processing purchase requisitions, travel requests or leave approvals. Sometimes, Jess performs one-off tasks as part of a specific project like gathering numbers for a budget. And, like everyone,...

5 Signs that Your Learning Management System Badly Needs an Upgrade

They say modern problems need modern solutions. That’s precisely why business owners are increasingly adopting the Learning Management System (LMS). It not only helps an organization meet the learning and training needs of the employees but also boosts employee retention. Currently, LMS is a $2.5 billion industry in the corporate sector. The Basic Benefits LMS...