Understanding Consumer Psychology for a Delightful Customer Service Experience

As a business, you need to learn that there is a strong relationship between customer service and consumer psychology. Humans have varied emotions and more complex minds. When you comprehend the needs and feelings of your customers, offering them fantastic customer service experience becomes a cakewalk. Businesses delivering excellent customer service experience know about their...
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How to Calculate Net Promoter Score

On a scale of 0-10, how likely are you to share this article? This would be my Net Promoter Score question to you. These days a lot of the content we come across on the internet contains terms such as customer satisfaction, feedback, and Net Promoter Score.  But what exactly is Net Promoter Score and...
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4 Marketing Automation Tools Small Business Can Integrate with ProProfs Quiz Maker for Growth

The practice of utilizing software platforms and technologies to fulfill marketing purposes has definitely caught up in recent times. Marketing automation technology, in particular, is turning lean marketing teams into a force to be reckoned with. This is now allowing start-ups and emerging businesses to compete with large-scale enterprises in the war for customer attention....
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3 Sure-Shot Ways to Optimize Your Knowledge Base

You’ve already created a knowledge base for your company, and it’s giving you decent results – your customers are increasingly using it to get information, so support tickets have gone down. This is at a time when you haven’t put much effort into building a best-in-class knowledge base. Now imagine, how tremendously advantageous it can...
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How to Communicate with Customers Effectively

Twenty three percent consumers seek face-to-face interaction for complicated customer service issues like troubleshooting. But only 5% of customer service interactions begin with a face-to-face meeting. Now, did you notice something? Interactions are essential for both your customers and for your business; so to get it right is all the more important today. You wouldn’t...
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LMS: Enabling Tailored Training for Best Results

Employee training is indispensable for any organization, but the form of training you provide is more important than merely providing training. The trend with successful enterprises today is they are harnessing the power of modern technologies, electronic devices, and knowledge base to train employees for modern workplaces. Learner-centric training is the best way to fulfill...
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Give a New Edge to E-Learning With Online Tools

What comes to your mind when you think of learning? A traditional classroom? Notebooks? Desks? Or, a laptop and your google searches? If it is the latter that pops in your head first, then you’re definitely a person influenced by modern e-learning trends!   Long before the Internet came into our lives, the concept of distance...
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Why Bug Reporting Software is Better than Email

Jeff Davidson has rightly said, “Don’t let your email dictate your priorities”. Talking about priorities, customer support is on the top of the mind of any business today. The growing importance of customer service cannot be ignored when every other brand is after acquiring more and more customers and retaining them as well. Email, of...
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ProProfs Project Enters the Esteemed List of Top Project Management Software

ProProfs continues to be recognized as an effective project management software by both users and critics. Landing on FinancesOnline’s esteemed new list of project collaboration tools this 2019, ProProfs Project got commended for simplifying project management and connecting decentralized teams. We are proud to receive a recommendation from FinancesOnline, as they are one of the...
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