The Complete Glossary of Common Customer Service & Support Lingos

The Complete Glossary of Common Customer Service & Support Lingos

It’s not just great communication skills that make a customer support operator great at their job. 62% of customers say that a representative’s knowledge and resourcefulness play a key role in creating a good experience. That means being consistent at learning and acquiring knowledge can help you shape a customer’s journey better. But, where to...
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How to Create a Vocabulary Quiz

How to Create a Vocabulary Quiz

Gladiolus. This was the word that made 11-year-old Frank Neuhauser the winner of the first-ever Scripps National Spelling Bee held in 1925. Imagine teaching someone vocabulary at that time! These days creating a vocabulary quiz is a great way to make the language learning process easy and fun. It is a great way of introducing...
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The Rise of Online Learning During the Covid-19 Pandemic

The Rise of Online Learning During the Covid-19 Pandemic

Schools and universities have been closed.  Exams stand canceled.  COVID 19 outbreak has wreaked havoc on educational institutions across the world and changed education as we know it. The closure of schools and colleges following the imposition of lockdown has cast uncertainty on the future of education, particularly the ongoing school year. This emergency situation...
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IT Documentation Best Practices For Effective Troubleshooting

Why do you document a process? To ensure its smooth execution, Right?  That’s the core of any documentation. Take IT Documentation, for instance. It comprises step-by-step processes of how to troubleshoot basic as well as complex IT-related issues.  The document’s central objective is to arm your employees with self-help and enable them to  fix technical...
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How to Set Up Your Dream Customer Support Operations Team

One thing that can give you a definite edge over the competition is the quality of your customer service. Research by Microsoft testifies this pretty well: Image Source: ProProfs To meet these expectations, simply having a powerful customer support team doesn’t suffice, especially during times when your business is going through rapid development or a...
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What is NYS Sexual Harassment Training? Legal Requirements & Prevention

What is NYS Sexual Harassment Training? Legal Requirements & Prevention

Whether or not you’ve experienced it yourself, sexual harassment is an ongoing issue people face every day. It is also one that everyone has to take part in preventing. In this article, we’ll be focusing on people living in New York State (NYS) specifically, and discussing the legal provisions and preventive training. The State of...
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What Is a Good Net Promoter Score

What Is a Good Net Promoter Score

Recommendations work like magic, especially when a customer recommends a company/brand to a friend, family & colleague. These customers tend to repeat their purchase and act as brand advocates at various events/situations. Positive word of mouth is an ideal situation for any business. Many studies have found that people are more likely to buy products...
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Expert Roundup: How to Work From Home During the Coronavirus Outbreak

Expert Roundup: How to Work From Home During the Coronavirus Outbreak

The whole world is suffering from the outbreak of the novel coronavirus. Countries like the USA, Italy, etc. used to be hailed for their unprecedented medical facility are facing their worst due to the COVID-19 pandemic. This virus has dramatically increased the recession rate; however, renowned companies are trying their best to prevent loss as...
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Customer Oriented Growth Strategies: 11 Hacks to do it Right

Customer Oriented Growth Strategies: 11 Hacks to do it Right

With more than 60% of consumers finding customers experience an important factor (irrespective of price), it becomes all the more crucial for your business to look into substantial customer-oriented marketing strategies. That means you need to make customer needs and happiness your top priority. It can become a painstaking process for managers and even for...
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Tools That Can Keep Your Team Productive During Crisis

Tools That Can Keep Your Team Productive During Crisis

The effects of COVID-19 are something no one could have foreseen. In a matter of moments, quarantine was ordered and businesses were told to shut down physical stores. This has resulted in record unemployment numbers and a wavering economy as the world holds its breath and stays indoors. For many companies, this is not a...
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