A Guide to Waterfall Project Management Methodology

A Guide to Waterfall Project Management Methodology

There are many approaches to project management, especially in software development. Among these, waterfall project management is one of the more interesting ones, seeing as it stems from the old days of the construction and manufacturing industries; it was not specifically designed with software development in mind. So, what is the waterfall methodology? Essentially, we’re...
Read More
10 Charts & Diagrams for Better Project Management

10 Charts & Diagrams for Better Project Management

Managing a myriad of projects always takes a heavy toll on business owners because there are many problems that can halt the workflow. That’s the main reason why businesses always prefer to get experienced and certified project managers on board. According to a recent study, 47% of projects, end up in failure due to poor...
Read More
The Ultimate Guide for Customer Journey Optimization

The Ultimate Guide for Customer Journey Optimization

Do you understand the journey your customers go through before they buy from you? The process of buying products or services differs from one person to another. Customer journeys help you comprehend how buyers behave when they visit your online or offline stores. With this knowledge, you can focus on improving those processes so that...
Read More
40+ Live Chat Statistics for 2020

40+ Live Chat Statistics for 2020

“Always do more than is required of you.” — George S. Patton This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business.  The growing expectations are inclusive of: 24*7 support Quick response Instant solutions  Empathy...
Read More
12 Best Principles & Practices to Optimize Help Desk Management

12 Best Principles & Practices to Optimize Help Desk Management

Undoubtedly, the help desk is the lifeblood of an organization. A robust help desk addresses the queries of customers promptly and yields a powerful service cycle. By ensuring customer-centric service, the help desk enables businesses to create a rapport with end-users, maintain its image, and build customer loyalty.  Businesses exploit help desk management software to...
Read More
Customer Experience in Banking – Know How to Excel at It

Customer Experience in Banking – Know How to Excel at It

Customer experience has become an integral part of any business, including banks. Increasingly, it is becoming a key differentiator besides price and product.  In the banking industry, customers prefer to work with banks that provide them with simple banking solutions, personalized engagement, and round the clock access to their accounts. As such, banks that innovate...
Read More
ProProfs Quiz Maker Wins Highest Quality Software Award Summer 2019

ProProfs Quiz Maker Wins Highest Quality Software Award Summer 2019

Time and again, ProProfs Quiz Maker proven its mettle as the best online quiz maker software by bagging several awards & recognitions all over the world. And once again, it has proven its worth by becoming the Highest Quality Software Award Summer 2019 in the Online Assessment Software category. ProProfs Quiz Maker was awarded this...
Read More
The Ultimate Guide to Customer Onboarding

The Ultimate Guide to Customer Onboarding

The process of acquiring customers is a long and tedious one for any business. A lot of investment and time goes into prospecting, communicating, and deal-making before leads finally get converted into customers.  When prospects finally glide through the marketing funnel and make a purchase decision, the experience they get as they transact with your...
Read More
121
Reads