ProProfs Learning and Knowledge Management Resources

The Ultimate Customer Segmentation Guide

Are your customers young and rustic or toolbelt traditionalists? Feeling lost as to why we are referring customers with such nicknames? Well, market research firms such as Claritas use these to divide customers into different segments. And why not, it helps you understand your customers even better. Once you know how your customers are and...

What is Workplace Violence Training?

Table of Contents What is Workplace Violence Training for Employees? What are the Types of Workplace Violence? Workplace Violence Risk Factors Why is Workplace Violence a Big Concern? Workplace Violence Prevention Strategies How to Create an Effective Workplace Violence Prevention Training Program Best Courses for Workplace Violence Prevention Training Conclusion With acts of violence increasing...

ProProfs Project Named the Best Task Management Software 2021 by Digital.com

This has been both a challenging and rewarding year for us. The accolades pouring in for ProProfs Project prove the hard work we have been putting into creating richer experiences for our customers. ProProfs Project has earned another significant feat this year. Digital.com, a leading online review platform, has named ProProfs Project as one of...

How to Use Live Chat in Your Contact Center

In the 70s and 80s, call centers were treated as a sales tool by large enterprises where agents would call up the consumer to sell a product. Later on, their toll-free number ‘800’ enabled consumers to get in touch with a business and ask questions related to one of the marketing campaigns they came across....

How to Build an Employee Self-Service Portal – Tips & Tricks

Companies are so laser-focused on their customers’ journey that they forget about the employees working behind the curtains and getting things done. Like customers, employees too, form the heartbeat of an organization. It’s their right to enjoy a pleasant work experience that helps them give their cent percent to the tasks at hand. Technical roadblocks,...

ProProfs Project Recognized as the ‘High Performer Winter 2021’ by G2.com

ProProfs is back with some great news again. g2.com has bestowed ProProfs Project with the High Performer Winter 2021 award, for the tool’s high customer satisfaction and outstanding market presence. G2.com is a trusted review platform that offers authentic software advice to businesses, helping them make smarter decisions. A whopping 3 million people visit g2.com...

15 Helpful Strategies to Reduce Customer Churn

What’s that one thing you’d like to change about your business? If it’s to avoid seeing customers leave your business, then you aren’t alone in this. A lot of business owners want to reduce customer churn and retain as many as possible. Honestly, it’s not because of revenue all the time. There’s a lot more...

ProProfs Help Desk Recognized as High Performer Winter 2021 by G2

This year too, ProProfs Help Desk continues to leave its mark. We are proud and excited to announce that our industry-leading help desk solution was recognized as a “High Performer” by G2 for its “Help Desk Software Winter 2021” category. The fact that this acknowledgment is based purely on customer reviews makes it extra special...

How to Handle Multiple Chats at the Same Time

Ever wondered how challenging it must be for your operators to handle multiple chats at the same time? What if they make a mistake while managing multiple chats or one of their responses prompts the visitor to leave the website before getting a solution? These are some pressing questions that need your immediate attention. Yes,...

How to Manage Live Chat Support During the Holiday Season & Drive Conversions

Changing shopping trends are likely to reshape this 2020 holiday season. 71% of Americans claimed in early August that their holiday traditions will change by up to 10 points. This impacts the way consumers will spend, travel, shop, and celebrate this season. And it is this change in the consumer behavior landscape that will pose a...