How to Create a Facebook Personality Quiz

How to Create a Facebook Personality Quiz

Recently, a number of engaging quizzes have stirred up Facebook. Quizzes on popular TV shows such as Game of Thrones and Harry Potter are some of the most popular facebook quizzes that are smashing traffic records. They are generating more Facebook comment threads than any viral posts in the site’s history. You may find people...
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6 Reasons Why Customer Support Is an Essential Part of Your Business

6 Reasons Why Customer Support Is an Essential Part of Your Business

It takes 12 positive interactions to make up for 1 negative interaction with a customer. The worst part is, 33% of customers don’t even return after 1 negative experience. They are now served by your competitor. In short, customer support makes all the difference. One interesting thing to understand about customer service is that there...
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What Do HR Professionals Really Do? Dispelling 8 Common Myths

What Do HR Professionals Really Do? Dispelling 8 Common Myths

Human resources department is often viewed as a one-dimensional approach. But it is more than just focusing on talent management or keeping the employees aligned with the policies and goals of an organization. The responsibility of a human resources professional is complex and challenging. Of late, there is a huge transformation in the way of...
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How to Boost the Customer Lifetime Value of Your Promising Startup

How to Boost the Customer Lifetime Value of Your Promising Startup

Young startups obsessively focus always on increasing the number of customers. Get more customers, we need more sales, connect with more leads, these phrases tend to be the most commonly spoken phrases during team meetings. Companies get so caught up with trying to acquire new customers that they tend to forget all about the existing...
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How Internet of Things (IoT) Is Affecting Project Management?

How Internet of Things (IoT) Is Affecting Project Management?

Project management is constantly evolving and finding new ways to improve organizational efficiency. It’s a critical process because keeping teams under control – larger ones in particular – requires a substantial amount of time and often results in underperformance. For instance, a Wellingtone APM report shows that only 37% of professional teams in the UK complete...
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Leverage Videos to Their Best in Your Knowledge Base

Leverage Videos to Their Best in Your Knowledge Base

Videos are ruling the roost today. The online audience finds videos interesting and highly engaging. Anything that is colorful, visually-appealing and in motion attracts eyeballs, and hence, videos have become a necessity for online firms that seek to woo customers. Video content that’s put online is growing at an unprecedented rate but is it actually...
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How SaaS Companies Can Use NPS to Improve and Drive Customer Retention

How SaaS Companies Can Use NPS to Improve and Drive Customer Retention

A loyal customer base is the cornerstone for any successful business. More so for Software-as-a-Service (SaaS) companies since acquiring new customers on a B2B level is much more difficult. This makes customer retention a necessity for SaaS-based companies. Churn rate is a key metric that needs to be evaluated by all SaaS-based organizations. Churn is...
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What Is Help Desk Software Used For?

What Is Help Desk Software Used For?

Do your customers appreciate you when it takes a lot of time to resolve their queries? Of course, not. As a business, you need to ensure minimal or no downtime. When you employ a support ticketing software, there are a few chances of your customer complaints going on hold. Your operators can send timely responses...
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6 Ways to Improve Customer Experience on Your Ecommerce Website

6 Ways to Improve Customer Experience on Your Ecommerce Website

An unsatisfactory customer experience due to poor UX/UI can drastically reduce your web traffic and revenue. It could also lead to bad reviews; bringing down your website reputation and web traffic. It is, therefore, worthwhile to improve your website regularly to ensure your customers have a good experience. Some tactics you can employ to improve...
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