B2B Vs B2C Customer Support: How They Are Different

B2B Vs B2C Customer Support: How They Are Different

For every organization, customer support should be a top priority as it has the potential to make or break any business. When you respond to the queries of your customers on time and resolve their issues promptly, it yields a gratifying experience. When the customers are happy with the services, your business is expected to...
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How Do You Measure Customer Experience Success

How Do You Measure Customer Experience Success

We’ve all heard way too many times that happy customers are the cornerstones of a successful business. But what exactly does a happy customer mean to your brand? And what do you even mean by a happy customer? Apparently, even though all serious businesses want to have their customer satisfaction at the highest level, not...
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Sexual Harassment Prevention Training Requirements: 2020 Edition

Sexual Harassment Prevention Training Requirements: 2020 Edition

“Sexual harassment is happening everywhere, silently.” According to the National Sexual Violence Resource Center (NSVRC): 👉 1 in 3 women and 1 in 6 men in the U.S. experienced some form of contact sexual violence in their lifetime 👉 40.8% of female rape victims reported the perpetrator as being an acquaintance 👉 91% of victims...
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The “How” and “Why” of Learning Outcomes in eLearning Courses

The “How” and “Why” of Learning Outcomes in eLearning Courses

How Learning Outcomes Affect Learner Behavior in Online Training Online learning and training can be implemented quickly without a lot of thought and planning. If it’s obvious that a course is needed, and the course content suits a business purpose, then planning is not needed, right? Wrong. Planning your online courses using learning outcomes is...
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Help Desk Vs Technical Support: What’s The Difference?

Help Desk Vs Technical Support: What’s The Difference?

Often, we use the term “help desk” to refer to all kinds of customer assistance services, including technical issues as well. In fact, in everyday life, people throw around the words “help desk” and “technical support” almost interchangeably. However, did you know that there’s a sharp line of difference between the help desk and technical...
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Change Management in Project Management- An Ultimate Guide

Change Management in Project Management- An Ultimate Guide

In the business world, nothing is more pleasant than a flourishing client relationship. To ensure long-term client relationships, you have to be at your best to deliver projects on the promised time. Whenever you fail to meet the delivery date, your brand is likely to face the heat afterward. Generally, businesses, especially small ones, miss...
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Live Chat Scripts for Sales and Customer Service

Live Chat Scripts for Sales and Customer Service

What makes live chat scripts so important for sales and customer service? And how does their use impact your business performance? To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. The appropriate live chat communication not only increases the chances...
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17 Live Chat Best Practices For Sales & Customer Support

17 Live Chat Best Practices For Sales & Customer Support

“Why do website visitors give low ratings to our live chat support?” “What should I do to improve customers’ experience on my website?” “How can I get the most out of my live chat for customer support?” These are only some of the questions business managers frequently ask to improve their business performance. And while...
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10 Ways to Build Customer Centric Organization

10 Ways to Build Customer Centric Organization

If you were to answer a question, “What is that one thing that customers hate the most?  What would you say? Without a doubt, it would be struggling to find a solution to their problems.  Customers don’t want to go out of their comfort zone to solve their own problems. They like instant and effortless...
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Key Elements & Components Of Project Management

Key Elements & Components Of Project Management

Expect the best, plan for the worst, and prepare to be surprised. These words, written by American writer and consultant Denis E. Waitley, pretty much sum up the essence of smart project management. To ensure professional, well-thought project management, it’s essential to take care of its key aspects.  While the elements of a project plan...
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