Customer service creates company profitability, and it builds up the quality of a business. Businesses that focus on the needs of the customer tend to perform better. This quiz encompasses recognizing that good customer service always involves what; when dealing with a customer with a complicated query, you should do what. When making eye contact with the customer, the first thing you should do is what. Focus on this quiz like you would a customer, and you will ACE it.
Pick it up, it would create a bad impression to customers.
Leave it, it's the cleaners job.
It's outside, it doesn't matter.
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Apologise.
Defend your or the companies actions.
Tell the customer it wasn't your fault.
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Giving the customer what they ask for.
Listening to your customer and showing you care.
Enforcing the rules.
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Let them carry on, the customer might feel sorry for you and leave a tip.
Say nothing, you don't like the Team Supervisor either.
Take them to one side away from the customer and politely ask them to stop.
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The employee who resolves their problem most quickly.
The most knowledgeable employee.
The employee who listens and shows they understand the customer's query and cares about resolving it.
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Smile.
Ask if you can help.
Say hello.
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You value their custom.
You are too busy to help them.
Your company has lots of business, so you must be giving good customer service.
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Always right.
Never happy.
Always the customer.
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7%
5%
25%
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