What Type Of Customer Support Agent Are You?

Look the other way

Ask them if you can help them

Look them in the eye, smile and welcome them

I try to interact with them as little as possible

I am polite and cool - customers want quick service and don't need to see my character

I use the best parts of my character to create rapport and get to know my customers

I would send them to my manager. I don't get paid to listen to long rants.

I would explain the complaint procedure to the customer and then let them take the next step.

I would listen fully to the customer and try to resolve their complaint to their satisfaction

I wouldn't do anything because it would just be more work for me.

I would not suggest any products to the customer. The customer knows what they want and it would be rude to suggest another product.

I would inform the customer of other products and the benefits of them. The customers look to me for advice.

I try to calm them down by admitting to my company's mistake and try to building a personal connection with them

I lash out back at them!

I let them rant and look for a new creative approach to handle it