What Type Of Customer Support Agent Are You?
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- 1.As soon as you see a customer, what do you do?
- A.
Look the other way
- B.
Ask them if you can help them
- C.
Look them in the eye, smile and welcome them
- 2.How do you deal with loud and abusive customers?
- A.
I try to calm them down by admitting to my company's mistake and try to building a personal connection with them
- B.
I lash out back at them!
- C.
I let them rant and look for a new creative approach to handle it
- 3.How do you interact with customers?
- A.
I try to interact with them as little as possible
- B.
I am polite and cool - customers want quick service and don't need to see my character
- C.
I use the best parts of my character to create rapport and get to know my customers
- 4.What would you do If a customer has a complaint that is long and complex?
- A.
I would send them to my manager. I don't get paid to listen to long rants.
- B.
I would explain the complaint procedure to the customer and then let them take the next step.
- C.
I would listen fully to the customer and try to resolve their complaint to their satisfaction
- 5.If you thought that a customer may be interested in other products that you sold, which of the following actions would you take?
- A.
I wouldn't do anything because it would just be more work for me.
- B.
I would not suggest any products to the customer. The customer knows what they want and it would be rude to suggest another product.
- C.
I would inform the customer of other products and the benefits of them. The customers look to me for advice.
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