What Type Of Customer Support Agent Are You?

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| By Kathsta

Kathsta

Community Contributor

Quizzes Created: 1 | Total Attempts: 2,692

Questions: 5 | Attempts: 2,692 | Updated: Mar 21, 2022

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What Type Of Customer Support Agent Are You? - Quiz

Are you Paul Passive, Alice Average or Patty Proactive? Take this quiz to find out your customer service type.

Questions and Answers

1.

As soon as you see a customer, what do you do?
- A.
  
  Look the other way
- B.
  
  Ask them if you can help them
- C.
  
  Look them in the eye, smile and welcome them
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2.

How do you interact with customers?
- A.
  
  I try to interact with them as little as possible
- B.
  
  I am polite and cool - customers want quick service and don't need to see my character
- C.
  
  I use the best parts of my character to create rapport and get to know my customers
Rate this question:
3.

What would you do If a customer has a complaint that is long and complex?
- A.
  
  I would send them to my manager. I don't get paid to listen to long rants.
- B.
  
  I would explain the complaint procedure to the customer and then let them take the next step.
- C.
  
  I would listen fully to the customer and try to resolve their complaint to their satisfaction
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4.

If you thought that a customer may be interested in other products that you sold, which of the following actions would you take?
- A.
  
  I wouldn't do anything because it would just be more work for me.
- B.
  
  I would not suggest any products to the customer. The customer knows what they want and it would be rude to suggest another product.
- C.
  
  I would inform the customer of other products and the benefits of them. The customers look to me for advice.
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5.

How do you deal with loud and abusive customers?
- A.
  
  I try to calm them down by admitting to my company's mistake and try to building a personal connection with them
- B.
  
  I lash out back at them!
- C.
  
  I let them rant and look for a new creative approach to handle it
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Current Version
Mar 21, 2022

Quiz Edited by
ProProfs Editorial Team
Jul 19, 2009

Quiz Created by
Kathsta

What Type Of Customer Support Agent Are You?

As soon as you see a customer, what do you do?

How do you interact with customers?

What would you do If a customer has a complaint that is long and complex?

If you thought that a customer may be interested in other products that you sold, which of the following actions would you take?

How do you deal with loud and abusive customers?