What Type Of Customer Support Agent Are You?

5 Questions

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Customer Service Quizzes & Trivia

Are you Paul Passive, Alice Average or Patty Proactive? Take this quiz to find out your customer service type.


Questions and Answers
  • 1. 
    As soon as you see a customer, what do you do?
    • A. 

      Look the other way

    • B. 

      Ask them if you can help them

    • C. 

      Look them in the eye, smile and welcome them

  • 2. 
    How do you deal with loud and abusive customers?
    • A. 

      I try to calm them down by admitting to my company's mistake and try to building a personal connection with them

    • B. 

      I lash out back at them!

    • C. 

      I let them rant and look for a new creative approach to handle it

  • 3. 
    How do you interact with customers?
    • A. 

      I try to interact with them as little as possible

    • B. 

      I am polite and cool - customers want quick service and don't need to see my character

    • C. 

      I use the best parts of my character to create rapport and get to know my customers

  • 4. 
    What would you do If a customer has a complaint that is long and complex?
    • A. 

      I would send them to my manager. I don't get paid to listen to long rants.

    • B. 

      I would explain the complaint procedure to the customer and then let them take the next step.

    • C. 

      I would listen fully to the customer and try to resolve their complaint to their satisfaction

  • 5. 
    If you thought that a customer may be interested in other products that you sold, which of the following actions would you take?
    • A. 

      I wouldn't do anything because it would just be more work for me.

    • B. 

      I would not suggest any products to the customer. The customer knows what they want and it would be rude to suggest another product.

    • C. 

      I would inform the customer of other products and the benefits of them. The customers look to me for advice.