Customer Set Up & Support

10 Questions | Total Attempts: 145

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Customer Support Quizzes & Trivia

Questions and Answers
  • 1. 
    If you want to give your customer (teachers) the best possible experience in set-up process, what should you do?
    • A. 

      Provide them with the access codes and wish them luck

    • B. 

      Provide them with the access codes and direct them to the website for How-to-videos

    • C. 

      Set up their courses, provide them with login details, and agree on the user training process

  • 2. 
    Which one is the first step in the Post-Sale?
    • A. 

      Get the necessary number of classes to be set, and create the courses for the customer

    • B. 

      Talk to the customer, clearly understand how they are going to use the MEL, what their goals are, agree on the steps together

    • C. 

      Organize Teacher Training for all the teachers that will use the MEL, if possible a hands-on practice session

  • 3. 
    Which of the following is not a good way of providing initial User Training for Teachers?
    • A. 

      Providing them with How-to Documents and letting them sort things out for themselves

    • B. 

      Face to face training, focusing on the functionality and implementation

    • C. 

      Hands-on training with teachers, by the help of a Champion User from the institution

  • 4. 
    When and where will the Global How-to documents be available?
    • A. 

      Neo, Late October

    • B. 

      MEL website, Beginning of August

    • C. 

      MEL website, Late September

  • 5. 
    Which of the following is not included in an FDOC?
    • A. 

      How to assign a test

    • B. 

      How to register

    • C. 

      How to check gradebook

    • D. 

      How to get help/support

  • 6. 
    Who do the customers usually contact first when they have especially product-relates issues with MEL?
    • A. 

      Sales Manager

    • B. 

      Global Support

    • C. 

      Sales Rep

  • 7. 
    Where should  the Local Support escalate the technical issue re MEL if he/she cannot solve it?  
    • A. 

      Sales Rep

    • B. 

      Marketing

    • C. 

      Regional/Global Support

  • 8. 
    Which of the following is not a Technical Support Issue?
    • A. 

      How can I register with my access code?

    • B. 

      One of the activities is not working, I get an error message

    • C. 

      I can't login, I forgot my password

  • 9. 
    Where/Who should you contact when the MEL website is down, or you find a bug in the system?  
    • A. 

      Chris Morris

    • B. 

      Your line manager

    • C. 

      Technical Support

  • 10. 
    Who should you first contact when you have queries about MEL?
    • A. 

      The Super-User in your market

    • B. 

      Your line manager

    • C. 

      Chris Morris or Ipek Tor