This quiz focuses on the Customer Support Email System, assessing knowledge on handling tickets, email formatting, and response protocols. It is essential for enhancing customer service skills and ensuring compliance with standard practices.
Contact Inbond
Resolution Contact
Diagnosis
Contact Outbound
Handoff
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Happy Hosting!
Wishing you continued success!
Have a good weekend!
Thank you!
Thanking you!
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External email
Administrative email
Internal email
Personnel email
Junk email
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Issue (No putting the username or including the TN)
Username / description of issue
Description of issue [tracking number]
Username / description of issue [tracking number]
Issue / username / [Tracking number]
Polaris
CSES pool
CSFE pool
Support Console
Personal email address
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Customer's Question should be included when sending an outbound e-mail.
Customer's Question should be included when sending an e-mail instead of posting the response in Polaris.
Customer's Question should be included when we get a CSES Postmaster e-mail.
Customer's Question should be included when posting a response in Polaris.
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Salestracking
Testdiyatraining
Noncustomer2010
Deletedcustomer
Cancelleduser
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Customer Support
FatCow MooCrew
BizLand Support
Member Support
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Issue / username / [Tracking number]
Username / description of issue [tracking number]
Description of issue [tracking number]
Issue (No putting the username or including the TN)
[Tracking number] / Issue
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Quiz Review Timeline (Updated): Mar 19, 2023 +
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