Help Desk Support Skills Test

25 Questions | Total Attempts: 2957

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Help Desk Support Skills Test

This quiz is administered by FMC to test your Help Desk Skill level.  Please answer all questions to the best of your ability. You will be given 35 minutes to complete a total of 25 questions. You will only be allowed to answer each question once, any skipped questions will be mark “incorrect”. You will need a score of 80 to pass; each question is worth 4 points. Thank you for applying to FMC.


Questions and Answers
  • 1. 
    • A. 

      An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network

    • B. 

      Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.

    • C. 

      The location of Internet Packets measured in kilobytes on a network.

    • D. 

      All of the above.

  • 2. 
    Malware is best defined as...
    • A. 

      A computer program designed to protect the operating system from viruses.

    • B. 

      Microsoft Arithmetic LAN software. Software run in the background of any Windows based computer system used to manage network connections

    • C. 

      Software designed to infiltrate or damage a computer system without the owner's informed consent.

    • D. 

      None of the above.

  • 3. 
    Which one of the following best defines the term Operating System?
    • A. 

      The software that allows computer users to run applications with the hardware of a specific system. Microsoft® Windows® or Apple® Computer's OS are examples of operating systems.

    • B. 

      The master control program that manages a computer's internal functions and provides a means of control to the computer's operations and file system.

    • C. 

      The software that manages the hardware and software interface of a computer.

    • D. 

      All of the above.

  • 4. 
    Which one is not an output device?
    • A. 

      Printer

    • B. 

      Monitor

    • C. 

      Modem

    • D. 

      Keyboard

  • 5. 
    One MB is equal to...
    • A. 

      One thousand bytes

    • B. 

      1 billion bytes

    • C. 

      The amount of RAM in every computer

    • D. 

      1024KB

  • 6. 
    Select the 3 graphics files from the list below.
    • A. 

      Untitled.nfo

    • B. 

      Untitled.jpg

    • C. 

      Untitled.bmp

    • D. 

      Untitled.ogg

    • E. 

      Untitled.tiff

  • 7. 
    Select the URL from the list below.
    • A. 
    • B. 

      Http://www.yahoo.com

    • C. 

      D:\downloads\standard

    • D. 

      192.168.0.1

  • 8. 
    Which of the following programs is not an email client.
    • A. 

      Microsoft Outlook 2003

    • B. 

      Windows Live Mail

    • C. 

      Mozilla Firefox

    • D. 

      Outlook Express 6

  • 9. 
    A modem is best defined as...
    • A. 

      A device that allows you to connect your PC to to an internet service.

    • B. 

      A piece of computer software that is used to browse the web. (eg: internet explorer)

    • C. 

      An interconnected group of computers.

    • D. 

      A program that prevents other people on the Internet from accessing your computer and your files.

  • 10. 
    What is the shortcut for PASTE?
    • A. 

      Ctrl + P

    • B. 

      Ctrl + V

    • C. 

      Ctrl + C

    • D. 

      Caps Lock + V

  • 11. 
    Which is not an operating system?
    • A. 

      DOS

    • B. 

      Windows

    • C. 

      MS-Word

    • D. 

      LINUX

  • 12. 
    The brain of the computer. This part does the calculation, moving and processing of information.
    • A. 

      CPU

    • B. 

      RAM

    • C. 

      Motherboard

    • D. 

      Hard drive

  • 13. 
    What does "www" stand for?
    • A. 

      Wide World Web

    • B. 

      Winding Web World

    • C. 

      World Wide Web

    • D. 

      None of the above

  • 14. 
    What is this computer component?
    • A. 

      Video Card

    • B. 

      Sound Card

    • C. 

      RAM

    • D. 

      Network Interface Card

  • 15. 
    What is this computer component?
    • A. 

      RAM

    • B. 

      CPU

    • C. 

      Hard Disk

    • D. 

      Motherboard

  • 16. 
    What is this computer component?
    • A. 

      Hard drive

    • B. 

      CPU

    • C. 

      Chassis

    • D. 

      Motherboard

  • 17. 
    What is this device?
    • A. 

      Modem

    • B. 

      Wireless Router

    • C. 

      Video Card

    • D. 

      Motherboard

  • 18. 
    What is the function of this device?
    • A. 

      It performs all the arithmetic, logical operations of computer.

    • B. 

      It is very high speed short term storage that CPU uses to store information temporarily. After the computer is turned off, any data stored will be lost.

    • C. 

      It is used to store large amounts of data in a computer system, data is retained on this device even when the computer is turned off.

    • D. 

      It is is used to generate and output images onto the display.

  • 19. 
    This is a measurement of speed over a network.
    • A. 

      Megabytes

    • B. 

      Bits

    • C. 

      Megahertz

    • D. 

      Megabits per second.

  • 20. 
    Bandwidth
    • A. 

      The speed at which data can be transferred from the server to the client.

    • B. 

      A measurement of how much information can be carried in a given time period (usually a second) over a wired or wireless communications link.

    • C. 

      A unit of information or computer storage equal to one billion bytes.

    • D. 

      None of the above.

  • 21. 
    Troubleshooting remote access VPNs What problem are you having? -  I received error 741/742, which says there is an encryption mismatch error. (Which solution will help solve the problem?)
    • A. 

      Check the properties (Security tab) of the VPN connection on the VPN client. If Require data encryption (disconnect if none) is selected, clear the selection and retry the connection.

    • B. 

      Check that the VPN server is listening for PPTP traffic on TCP port 1723 and is listening for L2TP traffic on UDP port 1701. On the VPN server, from the command line, type:

    • C. 

      If you are using Internet Authentication Service (IAS), check the encryption level in the remote access policy in the IAS console or policies on other RADIUS servers. Ensure that the encryption level requested by the VPN client is selected on the VPN server.

    • D. 

      Modify the account properties of the user account.

    • E. 

      All of the above

  • 22. 
    Ping
    • A. 

      A measurement of data transferred to your local station from a specific network source.

    • B. 

      A computer network tool used to test whether a particular host is reachable across an IP network; it is also used to self test the Network Interface Card (NIC) of the computer.

    • C. 

      A sound used for testing your computer speakers.

    • D. 

      None of the above.

  • 23. 
    I am unable to establish a remote access VPN connection. What is the cause?  
    • A. 

      Cause: The user account used by the remote access client is locked out, expired, disabled, or the time the connection is being made does not correspond to the configured logon hours.

    • B. 

      Cause: This issue can occur if the network firewall does not permit GRE traffic (IP protocol 47). PPTP uses GRE for tunneled data.

    • C. 

      Cause: PPTP/L2TP packets from the VPN client cannot reach the VPN server.

    • D. 

      Cause: The settings of the remote access policy profile are in conflict with properties of the answering router.

    • E. 

      All of the above

  • 24. 
    Which of the following is not an internet browser?
    • A. 

      Safari

    • B. 

      Firefox

    • C. 

      Opera

    • D. 

      Thunderbird

  • 25. 
    The internet was invented by
    • A. 

      Bill Gates

    • B. 

      The US Department of Defense

    • C. 

      Steve Jobs

    • D. 

      Albert Einstein