Computer & Network Help Desk

6 Questions | Total Attempts: 1229

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Computer & Network Help Desk

This assessment is designed to determine your particular fitness for certain Computer and Networking Help Desk and Technical Support operations.


Questions and Answers
  • 1. 
    What is the first question a computer technician should ask a user that is having issues with a software application after receiving a help desk request by phone or email?
    • A. 

      Have you rebooted?

    • B. 

      May I please have your name and phone number?

    • C. 

      Is this computer a Dell?

  • 2. 
    If you're diagnosing an issue with a printing issue, what is the first step in diagnosing the problem?
    • A. 

      Ask the user to determine if the fuser is functional.

    • B. 

      Determine if the printer is connected to the local machine or a network printer.

    • C. 

      Ask the user if the printer is turned on.

    • D. 

      Ask the user if there is paper in the printer

  • 3. 
    A client calls and exclaims they have forgotten their password.  What is your first action to resolve the issue?
    • A. 

      Remotely login to the system and reset the users password

    • B. 

      Get in you vehicle, go to the site and make sure the user's caps lock is off

    • C. 

      Positively identify the user's identity.

    • D. 

      Determine if the user is logging into a local machine, domain or web application

  • 4. 
    Based on the previous question, "a client calls and exclaims they have forgotten their password."  What is your second action to resolve the issue?
    • A. 

      Remotely login to the system and reset the users password

    • B. 

      Get in you vehicle, go to the site and make sure the user's caps lock is off

    • C. 

      Positively identify the user's identity.

    • D. 

      Determine if the user is logging into a local machine, domain or web application

  • 5. 
    Based on the previous question, "a client calls and exclaims they have forgotten their password."  What is your third action to resolve the issue?
    • A. 

      Remotely login to the system and reset the users password

    • B. 

      Get in you vehicle, go to the site and make sure the user's caps lock is off

    • C. 

      Positively identify the user's identity.

    • D. 

      Determine if the user is logging into a local machine, domain or web application

  • 6. 
    70% of all system issues can be resolved remotely!
    • A. 

      True

    • B. 

      False