Hardware & Software Practice Quiz

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1. Computers use the ____________ language to process data.

Explanation

Computers use the binary language to process data. Binary is a base-2 numeral system that uses only two digits, 0 and 1, to represent all information. This is because computers are built using electronic components that can only understand and process binary signals. Therefore, data is converted into binary form before being processed by the computer's hardware and software.

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About This Quiz
Hardware & Software Practice Quiz - Quiz

This Hardware & Software Practice Quiz assesses skills in handling technical support scenarios effectively. It covers techniques for communication, problem-solving, and security awareness in IT support roles, enhancing... see moreboth technical proficiency and customer interaction skills. see less

2. The ____________, also called the "brains" of the computer, is responsible for processing data.

Explanation

The central processing unit (CPU) is often referred to as the "brains" of the computer because it is responsible for processing data. It performs calculations, executes instructions, and manages the flow of information within the computer system. The CPU is the main component that carries out the instructions provided by software and controls the operation of other hardware components. It is the key component that determines the speed and performance of a computer.

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3. The CPU and memory are located on the:

Explanation

The CPU (Central Processing Unit) and memory are located on the motherboard. The motherboard is the main circuit board of a computer that connects all the components together, including the CPU and memory. It provides the necessary electrical connections and pathways for data to flow between the different components, allowing them to work together and perform tasks. Therefore, the motherboard is where the CPU and memory are physically located.

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4. ____________ is any part of the computer that you can physically touch.

Explanation

Hardware refers to any physical component or device that is part of a computer system and can be physically touched. This includes components such as the central processing unit (CPU), memory, motherboard, hard drive, keyboard, mouse, monitor, and other external devices like printers and scanners. These physical components work together to enable the computer to function and perform tasks. Therefore, hardware is the correct answer as it encompasses all the physical parts of a computer system.

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5. A technician answers a support call from a very frustrated user. Whenever the technician attempts to reply to a statement from the customer, the customer begins yelling. Which of the following would be recommended to deal with this customer?

Explanation

It is recommended to let the customer finish expressing themselves without interruption because interrupting them may escalate their frustration further. Allowing the customer to fully express their concerns shows that the technician is listening and empathetic towards their frustrations. It also gives the technician a better understanding of the issue at hand, enabling them to provide a more effective solution.

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6. Because of its read/write capabilities, magnetic media allows you to delete existing data and save new data. (True or False)

Explanation

Magnetic media, such as hard drives or magnetic tapes, have the ability to both read and write data. This means that you can delete existing data and save new data onto the magnetic media. Therefore, the statement is true.

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7. Word processing, spreadsheet, and photo-editing are examples of:

Explanation

Word processing, spreadsheet, and photo-editing are examples of application software because they are specific programs designed to perform specific tasks for the user. Application software is a type of software that is used to perform specific tasks or applications on a computer. It is different from system software, which includes the operating system and other software that supports the functioning of the computer. Platform software refers to software that provides a platform or framework for other software to run on. Therefore, application software is the correct answer in this context.

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8. What steps should be performed first when servicing computer equipment?

Explanation

The first step that should be performed when servicing computer equipment is to turn off and remove the power source. This is important to ensure the safety of the person servicing the equipment and to prevent any damage to the computer. By turning off and removing the power source, the risk of electric shock or short circuits is minimized. It also allows for a clean and uninterrupted servicing process.

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9. ____________ bits equal one byte.

Explanation

There are eight bits in one byte. Each bit represents a binary digit, either a 0 or a 1. When eight of these bits are combined, they form one byte, which is the basic unit of storage in computer systems. Therefore, the correct answer is "Eight".

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10. A technician is attempting to troubleshoot an inkjet printer. The printer successfully feeds paper through the unit while running the manufacturer's print test, but nothing is being printed on the paper. Which of the following should the technician do FIRST?

Explanation

The technician should first check the ink cartridges for proper ink levels because if the ink cartridges are empty or low on ink, there will not be enough ink to print on the paper. This is a common issue with inkjet printers and checking the ink levels is a basic troubleshooting step to ensure that the printer has enough ink to print.

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11. Which three devices are considered output devices?

Explanation

Headphones, monitor, and printer are considered output devices because they are used to display or transmit information from a computer to the user or to another device. Headphones produce audio output, allowing the user to hear sound from the computer. A monitor displays visual output, such as images or text, for the user to see. A printer produces physical output by printing documents or images on paper.

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12. A string of eight 0s and 1s is called a:

Explanation

A string of eight 0s and 1s is called a byte because a byte is a unit of digital information that consists of 8 bits. Each bit can represent either a 0 or a 1, and when combined together, they form a byte.

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13. Which type of of port is shown?

Explanation

The correct answer is USB. USB (Universal Serial Bus) is a standard port that is commonly used to connect devices such as keyboards, mice, printers, and external storage devices to a computer. It is a versatile port that allows for high-speed data transfer and can also provide power to connected devices.

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14. All of the following are examples of input devices EXCEPT a:

Explanation

A printer is not an input device as it is used to produce hard copies of documents or images. Input devices are used to input data or commands into a computer system. Examples of input devices include scanners, mice, and microphones, as they are used to input data or commands into a computer system.

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15. Which of the following is an example of an input device?

Explanation

A scanner is an example of an input device because it is used to convert physical documents or images into digital format, which can then be stored or manipulated by a computer. It allows users to input information or data into a computer system by scanning physical documents or images and transferring them into a digital file. Unlike speakers, CD, or printer, which are output devices that produce sound, store data, or produce hard copies respectively, a scanner is specifically designed for inputting data into a computer system.

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16.   System software is the set of programs that enables your computer's hardware devices and ____________ software to work together.

Explanation

System software is responsible for managing and controlling the hardware devices of a computer. It provides a platform for the application software to run on. Application software, on the other hand, refers to the programs that perform specific tasks for the user, such as word processors, web browsers, and games. Therefore, the correct answer is "Application" as it is the software that works together with system software to enable the computer's hardware devices to function properly.

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17. Q____________ are specially designed computers that perform complex calculations extremely rapidly.

Explanation

Supercomputers are specifically designed computers that are capable of performing complex calculations at an extremely fast rate. They are built with powerful processors and large amounts of memory, allowing them to handle massive amounts of data and execute calculations in parallel. Unlike regular computers, supercomputers are optimized for high-performance computing and are used for tasks such as weather forecasting, scientific research, and simulations that require immense computational power.

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18. Which of the following is the correct order of the four major functions of a computer?

Explanation

The correct order of the four major functions of a computer is Input, Process, Output, Storage. This is because the computer first receives input from the user or external sources, then processes the input to perform calculations or execute commands, followed by outputting the results or displaying information to the user, and finally storing data or instructions for future use in the storage devices.

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19. What is recommended to remove dust from inside a computer case?

Explanation

A can of compressed air is recommended to remove dust from inside a computer case because it allows for precise and targeted cleaning. The compressed air can effectively blow away dust particles from hard-to-reach areas without the risk of damaging any delicate components. Using a damp cloth, dust cloth, or a household vacuum cleaner may cause moisture damage, static discharge, or dislodging of sensitive parts, which can be harmful to the computer's functionality.

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20. The name for the way that computers manipulate data into information is called:

Explanation

Processing refers to the activities performed by a computer to convert raw data into meaningful information. It involves various operations such as calculations, sorting, filtering, and transforming data. Through processing, computers are able to analyze, manipulate, and present data in a format that can be easily understood by humans. This step is crucial in the overall data processing cycle and plays a key role in generating useful insights and facilitating decision-making.

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21. A ____________ is approximately a million bytes.

Explanation

A megabyte is a unit of digital information that is approximately equal to one million bytes. It is commonly used to measure the size of files, storage capacity, and data transfer rates.

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22. A computer gathers data, processes it, outputs the data or information, and ____________ the data or information.

Explanation

After processing the data and generating the required information, the computer needs to store it for future use or reference. Storing the data allows the computer to access it later when needed, ensuring that the information is not lost. This storage can be in the form of saving the data on the computer's hard drive, solid-state drive, or any other storage medium. By storing the data or information, the computer can retrieve it whenever required, making it an essential part of the overall data processing and output process.

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23. Which type of tool is shown in the graphic?

Explanation

The correct answer is digital multimeter. This tool is commonly used to measure electrical quantities such as voltage, current, and resistance. It typically has a digital display and various settings to select the desired measurement. The graphic might show a device that resembles a digital multimeter, which is why this answer is correct. A cable meter is used to measure the length and quality of cables, an electrostatic discharger is used to remove static electricity, and a network traffic monitor is used to analyze network traffic.

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24. A user installs a new sound card drive in a computer that is working properly. After installing the driver for the new sound card the computer fails to boot. Which quick fix can the users implement to return to the previous working state?

Explanation

After installing the driver for the new sound card, the computer fails to boot. To return to the previous working state, the user can implement the quick fix of booting to the Last Known Good Configuration. This will allow the computer to start using the last known good settings and revert any changes made during the installation of the sound card driver.

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25. A ____________ is approximately one billion bytes.

Explanation

A gigabyte is a unit of digital information storage that is approximately equal to one billion bytes. It is commonly used to measure the capacity of computer storage devices and the size of files.

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26. A technician needs to remotely access a user's PC in order to resolve a problem. Upon making the connection, the technician discovers the customer has a confidential document open. Which of the following steps would be BEST to take?

Explanation

The best step to take in this situation is to ask the user to close the document so that the work can proceed. This is the most ethical and respectful approach, as it respects the user's privacy and acknowledges the confidential nature of the document. Closing the document without informing the user or copying it to a network drive without permission would be a breach of trust and could potentially lead to legal and ethical consequences. Leaving the document open without mentioning it to the user is also not advisable, as it disregards the confidentiality of the information.

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27. When installing a heatsink back into a computer after replacing a failed processor, which of the following must be done during installation?

Explanation

During the installation of a heatsink after replacing a failed processor, it is necessary to apply thermal compound between the processor and the heatsink. Thermal compound helps to improve the transfer of heat from the processor to the heatsink, ensuring efficient cooling. This prevents overheating and potential damage to the processor.

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28. Which tool in Windows XP gives a technician access to initialize disks and create partitions?

Explanation

Disk Management is the correct answer because it is a tool in Windows XP that allows a technician to initialize disks and create partitions. Disk Cleanup is used to free up disk space by deleting unnecessary files. Defrag is used to reorganize files on a disk to improve performance. Format is used to erase all data on a disk and prepare it for use. Scandisk is used to check and repair errors on a disk.

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29. The term bit is short for:

Explanation

The term "bit" is short for "binary digit". In computing and digital communications, a bit is the basic unit of information and can only have two possible values, either 0 or 1. It is the fundamental building block of all digital data and is used to represent and store information in binary form. Therefore, "binary digit" is the correct answer as it accurately describes the meaning and purpose of a bit.

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30. The power of amount output from a power supply is rated in what?

Explanation

The power of amount output from a power supply is rated in watts. Watts is the unit of power and it measures the rate at which energy is transferred or consumed. It indicates how much work can be done per unit of time. Therefore, when rating the power output of a power supply, it is measured in watts to indicate the amount of power it can provide.

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31. Which internal component of a computer uses a 3-pin power connect?

Explanation

The internal component of a computer that uses a 3-pin power connect is the fan. The fan is responsible for cooling the computer by circulating air and preventing overheating. It requires a power connection to function properly, and the 3-pin power connect is the standard connector used for fans in most computers.

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32. Which three computer components contain hazardous materials and require handling for disposal?

Explanation

Batteries, monitors, and printer toner cartridges contain hazardous materials and require special handling for disposal. Batteries often contain heavy metals such as lead, mercury, and cadmium which can be harmful to the environment if not disposed of properly. Monitors contain cathode ray tubes (CRTs) which contain lead, a toxic substance. Printer toner cartridges can contain chemicals and substances that are harmful if released into the environment. Therefore, these three components need to be handled carefully and disposed of in accordance with local regulations to prevent environmental damage.

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33. ____________ is data that has been organized or presented in a meaningful fashion.

Explanation

Information is the correct answer because it refers to data that has been organized or presented in a meaningful way. Data on its own may not have any significance or context, but when it is organized or presented in a meaningful fashion, it becomes information that can be understood and utilized. Therefore, information is the result of organizing or presenting data in a way that provides meaning and value.

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34. What two tools can help protect against ESD?

Explanation

An antistatic wrist strap and an antistatic mat are two tools that can help protect against ESD (electrostatic discharge). An antistatic wrist strap is worn on the wrist and is connected to a grounded surface, preventing the buildup of static electricity on the body. An antistatic mat is placed on the work surface and also helps to dissipate static electricity. Together, these tools provide a path for the static electricity to safely discharge, preventing damage to sensitive electronic components.

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35. How many conductors are found in a SATA data cable?

Explanation

A SATA data cable typically has 7 conductors. SATA stands for Serial Advanced Technology Attachment, and it is a type of data cable used to connect storage devices such as hard drives and solid-state drives to a computer's motherboard. The 7 conductors in a SATA data cable are used for transmitting data and providing power to the connected device.

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36. The steps and tasks needed to process data, such as responses to questions or clicking an icon, are called:

Explanation

Instructions are the steps and tasks needed to process data. They can include actions such as responding to questions or clicking on icons. Instructions are a fundamental part of any computing system and are necessary for the execution of tasks. The other options listed, such as the operating system, application software, and the system unit, are not specifically related to the steps and tasks needed to process data.

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37. Which of the following memory modules has the highest transfer rate?

Explanation

DDR440 has the highest transfer rate among the given memory modules. The "DDR" in DDR440 stands for "Double Data Rate," which means that the module transfers data twice per clock cycle. The number "440" indicates the maximum data transfer rate in megabytes per second (MB/s). Therefore, DDR440 has a higher transfer rate compared to PC2100, DDR333, and PC2700.

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38. How many pins are in a SATA data cable connector?

Explanation

A SATA data cable connector typically has 7 pins.

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39. Which of the following is MOST likely causing random data loss on a USB flash drive connected to a Windows system?

Explanation

Not using the Safely Remove Hardware Wizard can cause random data loss on a USB flash drive connected to a Windows system. This wizard allows the operating system to properly close any open files or processes before disconnecting the USB device, ensuring that data is not lost or corrupted. If the customer simply unplugs the flash drive without using the wizard, it can result in data loss.

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40. You just finished assembling a new computer. When the computer powers up for the first time, the POST discovers a problem. How does the POST indicate the error?

Explanation

When the computer powers up for the first time and the POST (Power-On Self-Test) discovers a problem, it indicates the error by issuing a number of short beeps. These beeps serve as an audible code that helps identify the specific issue. Each beep pattern corresponds to a different error, allowing the user or technician to troubleshoot and resolve the problem accordingly.

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41. Which type of memory is unable to have the contents modified?

Explanation

ROM stands for Read-Only Memory, which means that the contents of ROM cannot be modified or changed once it is programmed during manufacturing. Unlike other types of memory like DRAM, RAM, and SRAM, ROM is non-volatile and retains its data even when the power is turned off. This makes ROM suitable for storing permanent instructions and data that need to be accessed but not modified, such as firmware or boot-up instructions in electronic devices. Therefore, ROM is the type of memory that is unable to have its contents modified.

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42. Which utility can be used to determine end-to-end connectivity between source and destination?

Explanation

Ping is a utility that can be used to determine end-to-end connectivity between a source and destination. It sends a small packet of data to the destination and waits for a response. If a response is received, it indicates that there is connectivity between the two devices. If no response is received, it suggests that there may be a network issue or the destination device is not reachable. Therefore, Ping is the correct utility to determine end-to-end connectivity.

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43. What solution should be used to clean a CPU and a heat sink?

Explanation

Isopropyl alcohol should be used to clean a CPU and a heat sink because it is a highly effective solvent for removing thermal paste and other contaminants without leaving any residue. It evaporates quickly, which helps to prevent any damage to the components. Using soap and water or rubbing alcohol may not be as effective in removing the thermal paste and could potentially leave residue behind. A diluted ammonia solution is not recommended as it can be corrosive and may damage the components.

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44. The components that process data are located in the:

Explanation

The components that process data are located in the system unit. The system unit is the main part of a computer where all the internal components are housed, including the CPU (central processing unit), motherboard, memory, and other processing components. These components work together to process and manipulate data, perform calculations, and execute instructions. Input devices such as keyboards and mice, output devices such as monitors and printers, and storage components such as hard drives or SSDs are all connected to the system unit but do not directly process data.

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45. Output devices store instructions or data that the CPU processes.

Explanation

False, (memory does this)

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46. Which important feature is offered by the USB standard?

Explanation

The USB standard offers the important feature of supplying power from a computer to devices. This means that devices connected to a computer via USB can receive power directly from the computer, eliminating the need for separate power sources or batteries. This feature is particularly useful for charging devices such as smartphones, tablets, and other portable electronics.

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47. Which of the following network cable types is MOST often used in environments where physical security of the data is the top priority?

Explanation

Fiber optic cables are the most often used in environments where physical security of the data is the top priority because they offer higher levels of security compared to other cable types. Fiber optic cables use light signals to transmit data, making it difficult for hackers to tap into the cable and intercept the information. Additionally, fiber optic cables are not susceptible to electromagnetic interference, making them more secure against external threats.

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48. What is the proper way to clean optical drives?

Explanation

Using a cleaning disc for optical drives is the proper way to clean them. This disc is specifically designed to remove dust and debris from the drive's lens and other components. It is a safe and effective method that does not involve any potentially damaging actions such as spraying ionized solution or using an electrostatic vacuum cleaner. Blowing dust with compressed air from the inside can also be risky as it may cause the dust to spread further inside the drive. Therefore, using a cleaning disc is the recommended method for properly cleaning optical drives.

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49. Which type of cable is shown in the graphic?

Explanation

The graphic is showing a cable with a single line of connectors, which is characteristic of a serial cable. Serial cables are used to transfer data one bit at a time, making them suitable for connecting devices such as modems, printers, and serial ports on computers. FireWire, USB, and parallel cables typically have multiple connectors or pins, making them easily distinguishable from the graphic. Therefore, the correct answer is Serial.

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50. A technician has been asked to install memory that detects multiple bit errors and corrects single bit errors in memory. Which type of memory should be installed if the motherboard supports these features?

Explanation

ECC (Error Correcting Code) memory should be installed if the motherboard supports the features of detecting multiple bit errors and correcting single bit errors in memory. ECC memory uses additional bits to store error correction codes, allowing it to detect and correct errors in real-time. This ensures data integrity and reduces the risk of data corruption or loss. Parity memory only detects single bit errors but does not correct them, while fault-tolerant and CRC (Cyclic Redundancy Check) are not directly related to error correction in memory.

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51. In the binary language each letter of the alphabet, each number and each special character is made up of a unique combination of:

Explanation

In the binary language, each letter, number, and special character is represented using a unique combination of bits. A bit is the smallest unit of data in a computer, and it can have a value of either 0 or 1. Therefore, the correct answer is eight bits, as it takes eight bits to represent one character or symbol in binary.

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52. What is the most reliable way for users to buy the correct RAM to upgrade a computer?

Explanation

The most reliable way for users to buy the correct RAM to upgrade a computer is to check the motherboard manual or manufacturer's website. This is because the motherboard manual or manufacturer's website will provide the specific information about the type and specifications of RAM that is compatible with the motherboard. This ensures that the user purchases RAM that is compatible with their computer system and avoids any compatibility issues.

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53. PATA data cables are available in two different types. The types are distinguished by the number of conductors. Which two types are available?

Explanation

PATA data cables are available in two different types based on the number of conductors. The correct answer is 40 & 80, indicating that there are two types of PATA data cables with 40 conductors and 80 conductors respectively.

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54. You are troubleshooting a computer that has a malfunctioning floppy drive. You observe that the floppy drive light remains lit constantly. How should you attempt to repair the problem?

Explanation

The correct answer is to connect the data cable making sure that the colored stripe on the cable is aligned with pin 1 on the drive and the motherboard. This is because a constantly lit floppy drive light indicates that the drive is not receiving the proper signal from the motherboard. By ensuring that the data cable is properly connected and aligned, it can resolve the issue and allow the drive to function correctly.

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55. Machine language is independent of the type of microprocessor in a computer system.

Explanation

Machine language is a low-level programming language that consists of binary code, which is directly understood by the computer's hardware. It is independent of the type of microprocessor because all microprocessors are designed to understand and execute machine language instructions. Therefore, regardless of the specific microprocessor used in a computer system, the machine language instructions will be the same and can be executed by any microprocessor.

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56. As a user attempts to boot the computer, the message "NTLDR is missing" is observed on the screen. What will result from this situation?

Explanation

When the message "NTLDR is missing" is displayed on the screen during the computer booting process, it indicates that the computer is unable to locate the NTLDR (NT Loader) file. The NTLDR file is a crucial component of the Windows operating system, responsible for loading the operating system. Therefore, when it is missing, the operating system fails to load, resulting in the computer being unable to start up properly.

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57. Which CPU architecture uses a small set of instructions that are designed to be executed rapidly?

Explanation

RISC (Reduced Instruction Set Computer) architecture uses a small set of instructions that are designed to be executed rapidly. This architecture simplifies the CPU design by focusing on a limited number of instructions that can be executed quickly, which improves overall performance. RISC processors typically have a smaller instruction set compared to other architectures, such as CISC (Complex Instruction Set Computer), which allows for faster execution and more efficient use of system resources.

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58. Which two form factors are commonly used to build a new computer?

Explanation

ATX and BTX are the two commonly used form factors to build a new computer. ATX (Advanced Technology eXtended) is a standard form factor that was introduced by Intel and is widely used in desktop computers. BTX (Balanced Technology eXtended) is another form factor developed by Intel, which aimed to improve the airflow and cooling of the computer components. Both form factors provide a standardized layout for computer components, making it easier to build and upgrade computers.

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59. Which two categories are used to classify CPU architecture? 

Explanation

The two categories used to classify CPU architecture are RiSC and CISC. RiSC stands for Reduced Instruction Set Computer, which is a type of CPU architecture that uses a small set of simple instructions. CISC stands for Complex Instruction Set Computer, which is a type of CPU architecture that uses a large set of complex instructions. These two categories represent different approaches to designing the instruction set of a CPU and have different advantages and disadvantages.

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60. The binary language consists of ____________ digit(s).

Explanation

The binary language consists of 2 digits, which are 0 and 1. In binary, each digit represents a power of 2, with the rightmost digit representing 2^0 and the leftmost digit representing 2^n, where n is the number of digits. This binary system is widely used in computer systems to represent and manipulate data.

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61. A technician prints a test page from the printer's front panel and the printer consistently prints one page of data across two pages of paper. Which of the following is the cause of the problem?

Explanation

The correct answer is that the paper tray media size is wrong. This means that the printer is expecting a different size of paper than what is actually loaded in the tray. As a result, when the test page is printed, it is spread across two pages instead of fitting properly on one page. This issue can be resolved by adjusting the settings for the paper tray media size to match the size of the paper that is loaded.

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62. Which type of drive is installed in a 5.25 inch bay?

Explanation

An optical drive is installed in a 5.25 inch bay. Optical drives are used for reading and writing data from optical discs such as CDs, DVDs, and Blu-ray discs. They are commonly found in desktop computers and allow users to play music, watch movies, install software, and backup data. The 5.25 inch bay refers to the size of the drive bay in the computer case where the optical drive is installed.

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63. A technician need to install Windows XP on a new computer. The hard drive needs two partitions. At which point in the Windows XP installation process should the technician partition the hard drive?

Explanation

The technician will be able to create the partitions at the start of the installation process. This is because during the Windows XP installation process, there is an option to partition the hard drive before proceeding with the installation. By selecting this option at the beginning, the technician can create the necessary partitions as per the requirements.

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64. The difference between people with access to computers and the Internet and those without this access is known as the:

Explanation

The term "digital divide" refers to the gap or disparity between individuals or communities who have access to computers and the internet and those who do not. It highlights the unequal distribution of technology and the resulting inequality in opportunities and resources. This term is widely used to address the social, economic, and educational disparities caused by the lack of access to digital technologies.

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65. You need to configure power management for your laptop computer. The computer is running Microsoft Windows XP Professional. You need to ensure that when the computer sits idle for more than 15 minutes, the computer powers down and turns itself off. You also need to be able to bring the computer back to being fully functional and available with the same applications running as before the computer was turned off. You need to bring the computer back up as quickly as possible when it is turned back on. Which power state should you have the computer enter after it sits idle for 15 minutes?

Explanation

Hibernate is the correct power state to have the computer enter after it sits idle for 15 minutes. Hibernate mode saves the current state of the computer to the hard drive and then shuts down, allowing the computer to be turned off completely. When the computer is turned back on, it can quickly resume from where it left off, with the same applications running as before. This allows for a quick startup and also saves power by shutting down the computer.

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66. A technician is helping a customer compare two hard drives. Which unit of measurement is used for the hard drive speed

Explanation

The unit of measurement used for hard drive speed is revolutions per minute (RPM). This refers to the number of times the hard drive platters spin in one minute. A higher RPM generally indicates faster data access and transfer speeds.

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67. What is a convenient way that a technician can tell whether a ribbon cable is for an IDE hard drive or a floppy drive?

Explanation

A technician can tell whether a ribbon cable is for an IDE hard drive or a floppy drive by looking for a twist in the cable. If the cable has a twist, it is a floppy cable.

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68. An address bus is also called a unidirectional bus.

Explanation

An address bus is a type of bus that is used to transfer memory addresses from the CPU to other components in a computer system. It is called a unidirectional bus because it can only transfer data in one direction, from the CPU to other components. This means that it can only send information and cannot receive any data. Therefore, the statement that an address bus is also called a unidirectional bus is true.

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69. A field technician has been asked to install a wireless 802.11 NIC in a computer, but is unsure about the expansion slows available. Which two types of wireless NICs should the technician have available?

Explanation

The technician should have PCIe and PCI wireless NICs available because these are the two types of expansion slots commonly found in computers. PCIe (Peripheral Component Interconnect Express) is the newer and faster type of expansion slot, while PCI (Peripheral Component Interconnect) is the older and slower type. By having both options available, the technician can ensure compatibility with a wider range of computers.

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70. While performing preventive maintenance, a technician notices that the operating system is missing updates. How can the technician enable automatic updates?

Explanation

To enable automatic updates, the technician should run the Automatic updates utility from the Control Panel. This utility allows the user to configure the settings for automatic updates, such as the frequency of updates and whether to download and install them automatically. By accessing this utility, the technician can ensure that the operating system receives necessary updates without manual intervention.

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71. A technician needs to back up 4 GB of data using a single stage medium. Which medium can hold the entire 4 GB on a single disc? (Choose the best answer)

Explanation

A DVD+/-R is the best medium to hold the entire 4 GB of data on a single disc. DVDs have a larger storage capacity compared to USBs, CD-RWs, and CD-Rs, making them suitable for backing up larger amounts of data.

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72. The language understood by the microprocessor is called assembly language.

Explanation

The statement is false because the language understood by the microprocessor is machine language, not assembly language. Assembly language is a low-level programming language that uses mnemonics to represent machine instructions, which are then translated into machine language by an assembler.

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73. You need to destroy the data on a floppy diskette to ensure that the data cannot be recovered using any known technique. What should you do?

Explanation

not-available-via-ai

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74. Which additional 4-pin or 6-pin connector is required by some motherboards?

Explanation

Some motherboards require an additional 4-pin or 6-pin connector called AUX. This connector is necessary for providing additional power to the motherboard, especially for high-performance systems that require more power than what the main power supply can provide. The AUX connector ensures stable and reliable power delivery to the motherboard, allowing it to function properly and support demanding components and peripherals.

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75. What type of connector is this?

Explanation

RJ-11 is a type of connector commonly used for telephone connections. It has 4 wires and is typically used for single-line telephone systems. This connector is smaller in size compared to other RJ connectors and is specifically designed for telephone applications.

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76. Which of the following expansion buses uses serial communications and is capable of operating in USB and PCIe modes?

Explanation

ExpressCard is the correct answer because it is an expansion bus that uses serial communications and is capable of operating in USB and PCIe modes. ExpressCard slots are commonly found on laptops and allow for the connection of various devices such as network adapters, sound cards, and storage devices. It provides faster data transfer speeds compared to other expansion buses like CardBus and Mini PCI. FireWire, on the other hand, is a high-speed bus typically used for connecting audio and video devices.

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77. What components allows you to keep desktop services, such as keyboard, monitor, and mouse permanently connected so they can be used by an attached laptop?

Explanation

A docking station is a device that allows you to keep desktop services, such as a keyboard, monitor, and mouse, permanently connected so they can be used by an attached laptop. It provides a convenient way to connect and disconnect a laptop to these peripherals without the need for multiple cables. This allows for a seamless transition between using the laptop on the go and using it as a desktop computer when stationary.

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78. A computer running Windows XP has been getting slower as time passes. The drive activity light is often lit for extended periods of time. What is the most likely cause of the problem?

Explanation

The most likely cause of the problem is that the hard drive is badly fragmented. Fragmentation occurs when files are stored in non-contiguous blocks on the hard drive, causing the computer to take longer to access and retrieve the necessary data. This can result in slower performance over time.

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79. Which precaution should be taken when working around electronic devices?

Explanation

When working around electronic devices, it is important to avoid using magnetized tools. This is because magnets can interfere with the delicate components and circuitry of electronic devices, causing damage or malfunction. Therefore, it is recommended to use non-magnetized tools to ensure the safety and proper functioning of the electronic devices.

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80. A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a PATA hard drive?

Explanation

The Molex power connector should be used to connect to a PATA hard drive. This type of connector is commonly used to provide power to various components in a computer, including hard drives. It has multiple pins and is designed to securely connect to the corresponding power port on the hard drive. Using the correct power connector ensures that the hard drive receives the necessary power to function properly.

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81. After a technician has assembled a new computer, it is necessary to configure the BIOS. At which point must a key be pressed to start the BIOS setup program?

Explanation

During the POST (Power-On Self Test), the computer checks its hardware components to ensure they are functioning properly. This is the point at which a key must be pressed to start the BIOS setup program. By pressing the appropriate key during the POST, the user gains access to the BIOS settings and can configure them according to their needs.

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82. Which of the following is NOT one of the four major data processing functions of a computer?

Explanation

Analyzing the data or information is not one of the four major data processing functions of a computer. The four major data processing functions are gathering data, processing data into information, and storing the data or information. Analyzing the data or information is a separate step that involves examining and interpreting the processed data to gain insights or make decisions. While it is an important task, it is not considered one of the primary functions of data processing.

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83. Which activity is normally controlled by the Northbridge part of the chipset?

Explanation

The Northbridge part of the chipset is responsible for controlling access to the RAM. It acts as a bridge between the CPU and the RAM, managing the flow of data between them. This allows the CPU to read from and write to the RAM, which is crucial for the overall performance of the system. Without the Northbridge, the CPU would not be able to efficiently access the RAM, leading to slower and less efficient operation.

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84. Which two characteristics of a motherboard can be determined by the form factor?

Explanation

The form factor of a motherboard refers to its physical dimensions and layout. It determines the size and shape of the motherboard, as well as the placement of components and connectors. Therefore, the form factor provides information about the size and shape of the motherboard, allowing users to determine if it will fit in their computer case or if it is compatible with other components. It does not provide information about the type of processor supported, color, or maximum memory supported.

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85. What are the two connector types for the 1394a interface?

Explanation

The correct answer is 4 & 6 pin. The 1394a interface, also known as FireWire or IEEE 1394, uses two types of connectors: a 4-pin connector and a 6-pin connector. The 4-pin connector is typically used for small devices such as digital cameras, while the 6-pin connector is used for larger devices like computers and external hard drives. These connectors allow for high-speed data transfer and are commonly found on older devices.

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86. The discrepancy between the "haves" and "have-nots" with regard to computer technology is commonly referred to as the digital society.

Explanation

False (digital divide)

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87. Your company provides laptop computers for users. Some laptops are as much as four years old. All of the laptops have an integrated (built-in) wireless networking interface. All of the laptops are running either Microsoft Windows XP Professional or Windows 2000 Professional. Operating system service packs are up-to-date on all computers. The office network is currently wired for 100 megabits per second (Mbps) Ethernet. You want to convert the office to a wireless network. You want to use wireless technology that is compatible with all of the laptops currently in use. You also want to optimize network performance. What type of wireless access should you install?

Explanation

The correct answer is 802.11g. This is because 802.11g is backward compatible with 802.11b, which means it can work with the older laptops that have an integrated wireless networking interface. Additionally, 802.11g offers faster data transfer speeds compared to 802.11b, which helps optimize network performance. Therefore, installing 802.11g wireless access would be the best choice in this scenario.

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88. The performance of a computer is reduced after it has been using the internet. Which three tools can be run to try to improve the performance of a computer?

Explanation

The given answer is correct because spyware remover, defrag, and disk clean up are all tools that can help improve the performance of a computer after it has been using the internet. Spyware remover helps remove any malicious software that may be slowing down the computer, defrag helps optimize the organization of files on the hard drive, and disk clean up helps remove unnecessary files and free up storage space.

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89. When building a computer, which two components are normally installed in 3.5 drive bays?

Explanation

The correct answer is hard drive and floppy drive. When building a computer, these two components are typically installed in 3.5 drive bays. The hard drive is used for long-term storage of data, while the floppy drive is used for reading and writing data on floppy disks.

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90. Which characteristic is determined by the chip set on a motherboard?

Explanation

The chip set on a motherboard determines the maximum amount of memory that can be installed. The chip set is responsible for controlling the communication between the processor, memory, and other peripherals on the motherboard. It sets the limitations on the type and amount of memory that can be supported by the system. Therefore, the correct answer is the maximum amount of memory that can be installed.

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91. Which type of memory is primarily used as cache memory?

Explanation

SRAM (Static Random Access Memory) is primarily used as cache memory. Unlike DRAM (Dynamic Random Access Memory), SRAM does not need to be constantly refreshed, making it faster and more reliable. It is commonly used as cache memory because it provides faster access to data compared to other types of memory. RAM (Random Access Memory) and ROM (Read-Only Memory) are not specifically designed for cache memory purposes, although they have their own uses in computer systems.

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92. A client installs a new video card with 512MB of onboard RAM. The computer starts to load the OS and then shuts down. When the client removes the new video card and uses the on-board video, the computer boots fine. Which of the following is MOST likely causing the shut down?

Explanation

The most likely cause of the computer shutting down after installing the new video card is that the computer's power supply does not have enough wattage to support the additional power requirements of the video card. The new video card may require more power than the on-board video, causing the power supply to be overloaded and resulting in the shutdown.

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93. Which of the following memory models has 72 pins? (select two)

Explanation

SIMM (Single In-Line Memory Module) and SODIMM (Small Outline Dual In-Line Memory Module) are the two memory models that have 72 pins.

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94. You have many new computers to setup. You completely configure one master computer and make an image of the hard drive. The image is then installed on the other computers? What is this process called?

Explanation

The process described in the question is known as disk cloning. It involves creating an exact copy or image of the hard drive from one computer and then installing that image onto other computers. This allows for quick and efficient setup of multiple computers with the same software and configurations. Disk array, disk copying, disk mirroring, and disk multiplexing are not accurate terms for this process.

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95. Which of the following types of media is considered solid state?

Explanation

Flash media is considered solid state because it does not have any moving parts. Unlike DVDs and floppy disks, which use mechanical components to read and write data, flash media uses solid-state memory chips to store and retrieve information. This makes flash media more durable, faster, and less prone to damage from physical shocks or vibrations. Therefore, flash media is the correct answer as it falls under the category of solid-state media.

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96. Which tab of the Display Properties dialog box in Windows XP has a button that launches Power Option Properties, allowing you to enable hibernation and set power schemes, among other things?

Explanation

The Screen Saver tab of the Display Properties dialog box in Windows XP has a button that launches Power Option Properties. This button allows you to enable hibernation and set power schemes, among other things.

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97. Which conditions refers to a reduced voltage level of AC power that lasts for a period of time?

Explanation

A brownout refers to a reduced voltage level of AC power that lasts for a period of time. Unlike a surge or spike, which are sudden increases in voltage, a brownout is a decrease in voltage. This can result in dimming lights, slower electronic device performance, and potential damage to appliances. A sag, on the other hand, refers to a brief drop in voltage.

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98. When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?

Explanation

Frequently paraphrasing what the caller is saying would be the most helpful technique to ensure effective communication with customers who are not comfortable with technology. This technique involves restating the caller's words in a different way to confirm understanding and to show active listening. By paraphrasing, the customer can feel heard and understood, which can help build trust and improve communication.

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99. Which of the following is the system bus speed for a PC2700 memory?

Explanation

The correct answer is 166MHz because PC2700 memory is designed to operate at a maximum speed of 166MHz. The PC2700 designation refers to the memory module's bandwidth, which is 2.7 GB/s. This means that the memory can transfer data at a rate of 2.7 billion bytes per second, or 2.7 gigabytes per second. The system bus speed determines the rate at which the CPU can communicate with other components in the computer, and in the case of PC2700 memory, it is 166MHz.

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100. A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a floppy drive?

Explanation

The correct answer is Berg.

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101. The type of operating system software you use depends on your computer's ____________.

Explanation

The type of operating system software you use depends on your computer's platform. The platform refers to the specific combination of hardware and software that a computer system is built upon. Different platforms have different requirements and capabilities, so the operating system must be compatible with the platform in order to function properly.

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102. You need to increase the amount of RAM installed in the laptop computer. You need to identify the correct memory module for use in the computer. How many pins does a typical module used for laptop computer RAM have?

Explanation

A typical module used for laptop computer RAM usually has 200 pins.

Submit
103. Which of the following directory paths is the default profile folder for User1 in Windows 2000?

Explanation

The correct answer is "C:\Documents and Settings\Users1". In Windows 2000, the default profile folder for User1 is located in the "C:\Documents and Settings" directory. Within this directory, the specific user profile folder is named after the username, which in this case is "Users1". Therefore, the correct path is "C:\Documents and Settings\Users1".

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104. A machine cycle is the time it takes a microprocessor to fetch and execute a complete instruction.

Explanation

The given statement is false. A machine cycle is not the time it takes a microprocessor to fetch and execute a complete instruction. Instead, a machine cycle refers to the basic operation performed by a microprocessor, which typically consists of multiple steps such as fetch, decode, execute, and store.

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105. Which Windows XP command-line utility scans the critical files of the operating system and replaces any files that have been corrupted?

Explanation

System File Checker is a Windows XP command-line utility that scans the critical files of the operating system and replaces any files that have been corrupted. It is used to verify the integrity of system files and restore them to their original versions if necessary. This helps to ensure the stability and functionality of the operating system by replacing any corrupted files with the correct versions.

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Computers use the ____________ language to process data.
The ____________, also called the "brains" of the computer, is...
The CPU and memory are located on the:
____________ is any part of the computer that you can physically...
A technician answers a support call from a very frustrated user....
Because of its read/write capabilities, magnetic media allows you to...
Word processing, spreadsheet, and photo-editing are examples of:
What steps should be performed first when servicing computer...
____________ bits equal one byte.
A technician is attempting to troubleshoot an inkjet printer. The...
Which three devices are considered output devices?
A string of eight 0s and 1s is called a:
Which type of of port is shown?
All of the following are examples of input devices EXCEPT a:
Which of the following is an example of an input device?
  ...
Q____________ are specially designed computers that perform complex...
Which of the following is the correct order of the four major...
What is recommended to remove dust from inside a computer case?
The name for the way that computers manipulate data into information...
A ____________ is approximately a million bytes.
A computer gathers data, processes it, outputs the data or...
Which type of tool is shown in the graphic?
A user installs a new sound card drive in a computer that is working...
A ____________ is approximately one billion bytes.
A technician needs to remotely access a user's PC in order to...
When installing a heatsink back into a computer after replacing a...
Which tool in Windows XP gives a technician access to initialize disks...
The term bit is short for:
The power of amount output from a power supply is rated in what?
Which internal component of a computer uses a 3-pin power connect?
Which three computer components contain hazardous materials and...
____________ is data that has been organized or presented in a...
What two tools can help protect against ESD?
How many conductors are found in a SATA data cable?
The steps and tasks needed to process data, such as responses to...
Which of the following memory modules has the highest transfer rate?
How many pins are in a SATA data cable connector?
Which of the following is MOST likely causing random data loss on a...
You just finished assembling a new computer. When the computer powers...
Which type of memory is unable to have the contents modified?
Which utility can be used to determine end-to-end connectivity between...
What solution should be used to clean a CPU and a heat sink?
The components that process data are located in the:
Output devices store instructions or data that the CPU processes.
Which important feature is offered by the USB standard?
Which of the following network cable types is MOST often used in...
What is the proper way to clean optical drives?
Which type of cable is shown in the graphic?
A technician has been asked to install memory that detects multiple...
In the binary language each letter of the alphabet, each number and...
What is the most reliable way for users to buy the correct RAM to...
PATA data cables are available in two different types. The types are...
You are troubleshooting a computer that has a malfunctioning floppy...
Machine language is independent of the type of microprocessor in a...
As a user attempts to boot the computer, the message "NTLDR is...
Which CPU architecture uses a small set of instructions that are...
Which two form factors are commonly used to build a new computer?
Which two categories are used to classify CPU architecture? 
The binary language consists of ____________ digit(s).
A technician prints a test page from the printer's front panel and...
Which type of drive is installed in a 5.25 inch bay?
A technician need to install Windows XP on a new computer. The hard...
The difference between people with access to computers and the...
You need to configure power management for your laptop computer. The...
A technician is helping a customer compare two hard drives. Which unit...
What is a convenient way that a technician can tell whether a ribbon...
An address bus is also called a unidirectional bus.
A field technician has been asked to install a wireless 802.11 NIC in...
While performing preventive maintenance, a technician notices that the...
A technician needs to back up 4 GB of data using a single stage...
The language understood by the microprocessor is called assembly...
You need to destroy the data on a floppy diskette to ensure that the...
Which additional 4-pin or 6-pin connector is required by some...
What type of connector is this?
Which of the following expansion buses uses serial communications and...
What components allows you to keep desktop services, such as keyboard,...
A computer running Windows XP has been getting slower as time passes....
Which precaution should be taken when working around electronic...
A technician is installing a new power supply in a computer. Which...
After a technician has assembled a new computer, it is necessary to...
Which of the following is NOT one of the four major data processing...
Which activity is normally controlled by the Northbridge part of the...
Which two characteristics of a motherboard can be determined by the...
What are the two connector types for the 1394a interface?
The discrepancy between the "haves" and "have-nots" with regard to...
Your company provides laptop computers for users. Some laptops are as...
The performance of a computer is reduced after it has been using the...
When building a computer, which two components are normally installed...
Which characteristic is determined by the chip set on a motherboard?
Which type of memory is primarily used as cache memory?
A client installs a new video card with 512MB of onboard RAM. The...
Which of the following memory models has 72 pins? (select two)
You have many new computers to setup. You completely configure one...
Which of the following types of media is considered solid state?
Which tab of the Display Properties dialog box in Windows XP has a...
Which conditions refers to a reduced voltage level of AC power that...
When dealing with customers on the phone that are not very comfortable...
Which of the following is the system bus speed for a PC2700 memory?
A technician is installing a new power supply in a computer. Which...
The type of operating system software you use depends on your...
You need to increase the amount of RAM installed in the laptop...
Which of the following directory paths is the default profile folder...
A machine cycle is the time it takes a microprocessor to fetch and...
Which Windows XP command-line utility scans the critical files of the...
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