Hardware & Software Practice Quiz

105 Questions | By Smather11 | Updated: Mar 21, 2022 | Attempts: 261

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Hardware & Software Practice Quiz - Quiz

Questions and Answers

1.

When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?
- A.
  
  Frequently paraphrase what the caller is saying.
- B.
  
  Repeat what is being said multiple times so that the customer can understand exactly what to do.
- C.
  
  Speak very slowly when replying to the customer.
- D.
  
  Tell the customer to send an email stating exactly what the problem is that the communication between the two parties is clear.
2.

A technician needs to remotely access a user's PC in order to resolve a problem. Upon making the connection, the technician discovers the customer has a confidential document open. Which of the following steps would be BEST to take?
- A.
  
  Close the document without commenting to the user and proceed with the work.
- B.
  
  Ask the user to close the document so that the work can proceed.
- C.
  
  Copy the document to a network drive as a backup so that work can proceed.
- D.
  
  Leave the document open and do not mention it to the user and proceed with the work.
3.

A technician answers a support call from a very frustrated user. Whenever the technician attempts to reply to a statement from the customer, the customer begins yelling. Which of the following would be recommended to deal with this customer?
- A.
  
  Let the customer finish expressing themselves without interruption.
- B.
  
  Tell the customer that the call is being terminated and hang up.
- C.
  
  Interrupt the customer and ask to be allowed to respond.
- D.
  
  Put the customer on hold until they calm down.
4.

A technician is attempting to troubleshoot an inkjet printer. The printer successfully feeds paper through the unit while running the manufacturer's print test, but nothing is being printed on the paper. Which of the following should the technician do FIRST?
- A.
  
  Check the ink cartridges for proper ink levels.
- B.
  
  Check the toner levels in the printer.
- C.
  
  Replace the fuser in this printer.
- D.
  
  Update the firmware in the printer.
5.

Which of the following network cable types is MOST often used in environments where physical security of the data is the top priority?
- A.
  
  UTP
- B.
  
  Coaxial
- C.
  
  Fiber optic
- D.
  
  STP
6.

Which of the following is MOST likely causing random data loss on a USB flash drive connected to a Windows system?
- A.
  
  The flash drive itself is not properly formatted to be used on a Windows computer.
- B.
  
  The customer is not using the Safely Remove Hardware Wizard.
- C.
  
  The USB ports are not properly configured in the BIOS.
- D.
  
  The USB ports on the PC are disabled.
7.

A technician prints a test page from the printer's front panel and the printer consistently prints one page of data across two pages of paper. Which of the following is the cause of the problem?
- A.
  
  The fuser is not functioning.
- B.
  
  The printer driver needs to be updated.
- C.
  
  The paper tray media type is not set up.
- D.
  
  The paper tray media size is wrong.
8.

A client installs a new video card with 512MB of onboard RAM. The computer starts to load the OS and then shuts down. When the client removes the new video card and uses the on-board video, the computer boots fine. Which of the following is MOST likely causing the shut down?
- A.
  
  The new video card is defective.
- B.
  
  The video card is an incompatible component.
- C.
  
  The computer's power supply has insufficient wattage.
- D.
  
  The video card's drivers must be loaded before the card is installed.
9.

You need to increase the amount of RAM installed in the laptop computer. You need to identify the correct memory module for use in the computer. How many pins does a typical module used for laptop computer RAM have?
- A.
  
  240
- B.
  
  72
- C.
  
  168
- D.
  
  200
10.

Which of the following directory paths is the default profile folder for User1 in Windows 2000?
- A.
  
  C:\Users\Users1
- B.
  
  C:\User1
- C.
  
  C:\Documents and Settings\Users\Users1
- D.
  
  C:\Documents and Settings\Users1
11.

Which of the following expansion buses uses serial communications and is capable of operating in USB and PCIe modes?
- A.
  
  ExpressCard
- B.
  
  CardBus
- C.
  
  Mini PCI
- D.
  
  FireWire
12.

Which tab of the Display Properties dialog box in Windows XP has a button that launches Power Option Properties, allowing you to enable hibernation and set power schemes, among other things?
- A.
  
  Settings
- B.
  
  Desktop
- C.
  
  Screen Saver
- D.
  
  Themes
13.

What components allows you to keep desktop services, such as keyboard, monitor, and mouse permanently connected so they can be used by an attached laptop?
- A.
  
  Docking station
- B.
  
  Keyboard, video, mouse (KVM) switch
- C.
  
  Print server
- D.
  
  USB hub
14.

A computer running Windows XP has been getting slower as time passes. The drive activity light is often lit for extended periods of time. What is the most likely cause of the problem?
- A.
  
  The hard drive is badly fragmented.
- B.
  
  Memory has become unseated.
- C.
  
  The CPU fan has failed. The power cable for the hard drive is loose. The power cable for the hard drive is loose. The power cable for the hard drive is loose. The power cable for the hard drive is loose.
- D.
  
  All of the above
15.

You need to configure power management for your laptop computer. The computer is running Microsoft Windows XP Professional. You need to ensure that when the computer sits idle for more than 15 minutes, the computer powers down and turns itself off. You also need to be able to bring the computer back to being fully functional and available with the same applications running as before the computer was turned off. You need to bring the computer back up as quickly as possible when it is turned back on. Which power state should you have the computer enter after it sits idle for 15 minutes?
- A.
  
  Hibernate
- B.
  
  Sleep
- C.
  
  Power Off
- D.
  
  Log off User
16.

Your company provides laptop computers for users. Some laptops are as much as four years old. All of the laptops have an integrated (built-in) wireless networking interface. All of the laptops are running either Microsoft Windows XP Professional or Windows 2000 Professional. Operating system service packs are up-to-date on all computers. The office network is currently wired for 100 megabits per second (Mbps) Ethernet. You want to convert the office to a wireless network. You want to use wireless technology that is compatible with all of the laptops currently in use. You also want to optimize network performance. What type of wireless access should you install?
- A.
  
  802.11b IrDa
- B.
  
  802.11g
- C.
  
  802.11b 802.11b
- D.
  
  All of the above
17.

The power of amount output from a power supply is rated in what?
- A.
  
  Volts
- B.
  
  Watts
- C.
  
  Joules
- D.
  
  Ampere hours
18.

Which of the following memory models has 72 pins? (select two)
- A.
  
  SIMM
- B.
  
  SODIMM
- C.
  
  RIMM
- D.
  
  SODIMM
- E.
  
  A & B
- F.
  
  C & D
- G.
  
  A & C
- H.
  
  D & B
- I.
  
  None of the above
19.

Which of the following memory modules has the highest transfer rate?
- A.
  
  PC2100
- B.
  
  DDR333
- C.
  
  DDR440
- D.
  
  PC2700
20.

Which of the following types of media is considered solid state?
- A.
  
  Flash Media
- B.
  
  DVD
- C.
  
  Floppy disk
- D.
  
  All of the above
21.

When installing a heatsink back into a computer after replacing a failed processor, which of the following must be done during installation?
- A.
  
  Thermal compound must be installed between the processor and the heatsink
- B.
  
  An isopropyl alcohol pad must be placed between the processor and the heatsink
- C.
  
  An isopropyl alcohol pad must be placed between the processor and the system board
- D.
  
  Thermal compound must be installed between the processor and the system board
22.

Which of the following is the system bus speed for a PC2700 memory?
- A.
  
  133MHz
- B.
  
  166MHz
- C.
  
  266MHz
- D.
  
  333MHz
23.

You need to destroy the data on a floppy diskette to ensure that the data cannot be recovered using any known technique. What should you do?
- A.
  
  Navigate to the diskette in Windows Explorer and delete all files from the diskette.
- B.
  
  Place the diskette in drive A: and run the following from a command prompt: DEL A: /F
- C.
  
  Shred the diskette.
- D.
  
  Format the diskette.
24.

What steps should be performed first when servicing computer equipment?
- A.
  
  Wipe down the exterior with a lint-free, damp soft cloth
- B.
  
  Turn off and remove the power source
- C.
  
  Ope the case and check for any loose connections.
25.

What two tools can help protect against ESD?
- A.
  
  Antistatic wrist strap & compressed air
- B.
  
  Compressed air and polyester clothing
- C.
  
  Antistatic wrist strap & antistatic mat
- D.
  
  Safety glasses & compressed air