Hardware & Software Practice Quiz

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  • 1/105 Questions

    When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?

    • Frequently paraphrase what the caller is saying.
    • Repeat what is being said multiple times so that the customer can understand exactly what to do.
    • Speak very slowly when replying to the customer.
    • Tell the customer to send an email stating exactly what the problem is that the communication between the two parties is clear.
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About This Quiz

This Hardware & Software Practice Quiz assesses skills in handling technical support scenarios effectively. It covers techniques for communication, problem-solving, and security awareness in IT support roles, enhancing both technical proficiency and customer interaction skills.

Hardware & Software Practice Quiz - Quiz

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  • 2. 

    A technician needs to remotely access a user's PC in order to resolve a problem. Upon making the connection, the technician discovers the customer has a confidential document open. Which of the following steps would be BEST to take?

    • Close the document without commenting to the user and proceed with the work.

    • Ask the user to close the document so that the work can proceed.

    • Copy the document to a network drive as a backup so that work can proceed.

    • Leave the document open and do not mention it to the user and proceed with the work.

    Correct Answer
    A. Ask the user to close the document so that the work can proceed.
    Explanation
    The best step to take in this situation is to ask the user to close the document so that the work can proceed. This is the most ethical and respectful approach, as it respects the user's privacy and acknowledges the confidential nature of the document. Closing the document without informing the user or copying it to a network drive without permission would be a breach of trust and could potentially lead to legal and ethical consequences. Leaving the document open without mentioning it to the user is also not advisable, as it disregards the confidentiality of the information.

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  • 3. 

    A technician answers a support call from a very frustrated user. Whenever the technician attempts to reply to a statement from the customer, the customer begins yelling. Which of the following would be recommended to deal with this customer?

    • Let the customer finish expressing themselves without interruption.

    • Tell the customer that the call is being terminated and hang up.

    • Interrupt the customer and ask to be allowed to respond.

    • Put the customer on hold until they calm down.

    Correct Answer
    A. Let the customer finish expressing themselves without interruption.
    Explanation
    It is recommended to let the customer finish expressing themselves without interruption because interrupting them may escalate their frustration further. Allowing the customer to fully express their concerns shows that the technician is listening and empathetic towards their frustrations. It also gives the technician a better understanding of the issue at hand, enabling them to provide a more effective solution.

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  • 4. 

    A technician is attempting to troubleshoot an inkjet printer. The printer successfully feeds paper through the unit while running the manufacturer's print test, but nothing is being printed on the paper. Which of the following should the technician do FIRST?

    • Check the ink cartridges for proper ink levels.

    • Check the toner levels in the printer.

    • Replace the fuser in this printer.

    • Update the firmware in the printer.

    Correct Answer
    A. Check the ink cartridges for proper ink levels.
    Explanation
    The technician should first check the ink cartridges for proper ink levels because if the ink cartridges are empty or low on ink, there will not be enough ink to print on the paper. This is a common issue with inkjet printers and checking the ink levels is a basic troubleshooting step to ensure that the printer has enough ink to print.

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  • 5. 

    Which of the following network cable types is MOST often used in environments where physical security of the data is the top priority?

    • UTP

    • Coaxial

    • Fiber optic

    • STP

    Correct Answer
    A. Fiber optic
    Explanation
    Fiber optic cables are the most often used in environments where physical security of the data is the top priority because they offer higher levels of security compared to other cable types. Fiber optic cables use light signals to transmit data, making it difficult for hackers to tap into the cable and intercept the information. Additionally, fiber optic cables are not susceptible to electromagnetic interference, making them more secure against external threats.

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  • 6. 

    Which of the following is MOST likely causing random data loss on a USB flash drive connected to a Windows system?

    • The flash drive itself is not properly formatted to be used on a Windows computer.

    • The customer is not using the Safely Remove Hardware Wizard.

    • The USB ports are not properly configured in the BIOS.

    • The USB ports on the PC are disabled.

    Correct Answer
    A. The customer is not using the Safely Remove Hardware Wizard.
    Explanation
    Not using the Safely Remove Hardware Wizard can cause random data loss on a USB flash drive connected to a Windows system. This wizard allows the operating system to properly close any open files or processes before disconnecting the USB device, ensuring that data is not lost or corrupted. If the customer simply unplugs the flash drive without using the wizard, it can result in data loss.

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  • 7. 

    A technician prints a test page from the printer's front panel and the printer consistently prints one page of data across two pages of paper. Which of the following is the cause of the problem?

    • The fuser is not functioning.

    • The printer driver needs to be updated.

    • The paper tray media type is not set up.

    • The paper tray media size is wrong.

    Correct Answer
    A. The paper tray media size is wrong.
    Explanation
    The correct answer is that the paper tray media size is wrong. This means that the printer is expecting a different size of paper than what is actually loaded in the tray. As a result, when the test page is printed, it is spread across two pages instead of fitting properly on one page. This issue can be resolved by adjusting the settings for the paper tray media size to match the size of the paper that is loaded.

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  • 8. 

    A client installs a new video card with 512MB of onboard RAM. The computer starts to load the OS and then shuts down. When the client removes the new video card and uses the on-board video, the computer boots fine. Which of the following is MOST likely causing the shut down?

    • The new video card is defective.

    • The video card is an incompatible component.

    • The computer's power supply has insufficient wattage.

    • The video card's drivers must be loaded before the card is installed.

    Correct Answer
    A. The computer's power supply has insufficient wattage.
    Explanation
    The most likely cause of the computer shutting down after installing the new video card is that the computer's power supply does not have enough wattage to support the additional power requirements of the video card. The new video card may require more power than the on-board video, causing the power supply to be overloaded and resulting in the shutdown.

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  • 9. 

    You need to increase the amount of RAM installed in the laptop computer. You need to identify the correct memory module for use in the computer. How many pins does a typical module used for laptop computer RAM have?

    • 240

    • 72

    • 168

    • 200

    Correct Answer
    A. 200
    Explanation
    A typical module used for laptop computer RAM usually has 200 pins.

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  • 10. 

    Which of the following directory paths is the default profile folder for User1 in Windows 2000?

    • C:\Users\Users1

    • C:\User1

    • C:\Documents and Settings\Users\Users1

    • C:\Documents and Settings\Users1

    Correct Answer
    A. C:\Documents and Settings\Users1
    Explanation
    The correct answer is "C:\Documents and Settings\Users1". In Windows 2000, the default profile folder for User1 is located in the "C:\Documents and Settings" directory. Within this directory, the specific user profile folder is named after the username, which in this case is "Users1". Therefore, the correct path is "C:\Documents and Settings\Users1".

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  • 11. 

    Which of the following expansion buses uses serial communications and is capable of operating in USB and PCIe modes?

    • ExpressCard

    • CardBus

    • Mini PCI

    • FireWire

    Correct Answer
    A. ExpressCard
    Explanation
    ExpressCard is the correct answer because it is an expansion bus that uses serial communications and is capable of operating in USB and PCIe modes. ExpressCard slots are commonly found on laptops and allow for the connection of various devices such as network adapters, sound cards, and storage devices. It provides faster data transfer speeds compared to other expansion buses like CardBus and Mini PCI. FireWire, on the other hand, is a high-speed bus typically used for connecting audio and video devices.

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  • 12. 

    Which tab of the Display Properties dialog box in Windows XP has a button that launches Power Option Properties, allowing you to enable hibernation and set power schemes, among other things?

    • Settings

    • Desktop

    • Screen Saver

    • Themes

    Correct Answer
    A. Screen Saver
    Explanation
    The Screen Saver tab of the Display Properties dialog box in Windows XP has a button that launches Power Option Properties. This button allows you to enable hibernation and set power schemes, among other things.

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  • 13. 

    What components allows you to keep desktop services, such as keyboard, monitor, and mouse permanently connected so they can be used by an attached laptop?

    • Docking station

    • Keyboard, video, mouse (KVM) switch

    • Print server

    • USB hub

    Correct Answer
    A. Docking station
    Explanation
    A docking station is a device that allows you to keep desktop services, such as a keyboard, monitor, and mouse, permanently connected so they can be used by an attached laptop. It provides a convenient way to connect and disconnect a laptop to these peripherals without the need for multiple cables. This allows for a seamless transition between using the laptop on the go and using it as a desktop computer when stationary.

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  • 14. 

    A computer running Windows XP has been getting slower as time passes. The drive activity light is often lit for extended periods of time. What is the most likely cause of the problem?

    • The hard drive is badly fragmented.

    • Memory has become unseated.

    • The CPU fan has failed. The power cable for the hard drive is loose. The power cable for the hard drive is loose. The power cable for the hard drive is loose. The power cable for the hard drive is loose.

    • All of the above

    Correct Answer
    A. The hard drive is badly fragmented.
    Explanation
    The most likely cause of the problem is that the hard drive is badly fragmented. Fragmentation occurs when files are stored in non-contiguous blocks on the hard drive, causing the computer to take longer to access and retrieve the necessary data. This can result in slower performance over time.

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  • 15. 

    You need to configure power management for your laptop computer. The computer is running Microsoft Windows XP Professional. You need to ensure that when the computer sits idle for more than 15 minutes, the computer powers down and turns itself off. You also need to be able to bring the computer back to being fully functional and available with the same applications running as before the computer was turned off. You need to bring the computer back up as quickly as possible when it is turned back on. Which power state should you have the computer enter after it sits idle for 15 minutes?

    • Hibernate

    • Sleep

    • Power Off

    • Log off User

    Correct Answer
    A. Hibernate
    Explanation
    Hibernate is the correct power state to have the computer enter after it sits idle for 15 minutes. Hibernate mode saves the current state of the computer to the hard drive and then shuts down, allowing the computer to be turned off completely. When the computer is turned back on, it can quickly resume from where it left off, with the same applications running as before. This allows for a quick startup and also saves power by shutting down the computer.

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  • 16. 

    Your company provides laptop computers for users. Some laptops are as much as four years old. All of the laptops have an integrated (built-in) wireless networking interface. All of the laptops are running either Microsoft Windows XP Professional or Windows 2000 Professional. Operating system service packs are up-to-date on all computers. The office network is currently wired for 100 megabits per second (Mbps) Ethernet. You want to convert the office to a wireless network. You want to use wireless technology that is compatible with all of the laptops currently in use. You also want to optimize network performance. What type of wireless access should you install?

    • 802.11b IrDa

    • 802.11g

    • 802.11b 802.11b

    • All of the above

    Correct Answer
    A. 802.11g
    Explanation
    The correct answer is 802.11g. This is because 802.11g is backward compatible with 802.11b, which means it can work with the older laptops that have an integrated wireless networking interface. Additionally, 802.11g offers faster data transfer speeds compared to 802.11b, which helps optimize network performance. Therefore, installing 802.11g wireless access would be the best choice in this scenario.

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  • 17. 

    The power of amount output from a power supply is rated in what?

    • Volts

    • Watts

    • Joules

    • Ampere hours

    Correct Answer
    A. Watts
    Explanation
    The power of amount output from a power supply is rated in watts. Watts is the unit of power and it measures the rate at which energy is transferred or consumed. It indicates how much work can be done per unit of time. Therefore, when rating the power output of a power supply, it is measured in watts to indicate the amount of power it can provide.

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  • 18. 

    Which of the following memory models has 72 pins? (select two)

    • SIMM

    • SODIMM

    • RIMM

    • SODIMM

    • A & B

    • C & D

    • A & C

    • D & B

    • None of the above

    Correct Answer
    A. A & B
    Explanation
    SIMM (Single In-Line Memory Module) and SODIMM (Small Outline Dual In-Line Memory Module) are the two memory models that have 72 pins.

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  • 19. 

    Which of the following memory modules has the highest transfer rate?

    • PC2100

    • DDR333

    • DDR440

    • PC2700

    Correct Answer
    A. DDR440
    Explanation
    DDR440 has the highest transfer rate among the given memory modules. The "DDR" in DDR440 stands for "Double Data Rate," which means that the module transfers data twice per clock cycle. The number "440" indicates the maximum data transfer rate in megabytes per second (MB/s). Therefore, DDR440 has a higher transfer rate compared to PC2100, DDR333, and PC2700.

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  • 20. 

    Which of the following types of media is considered solid state?

    • Flash Media

    • DVD

    • Floppy disk

    • All of the above

    Correct Answer
    A. Flash Media
    Explanation
    Flash media is considered solid state because it does not have any moving parts. Unlike DVDs and floppy disks, which use mechanical components to read and write data, flash media uses solid-state memory chips to store and retrieve information. This makes flash media more durable, faster, and less prone to damage from physical shocks or vibrations. Therefore, flash media is the correct answer as it falls under the category of solid-state media.

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  • 21. 

    When installing a heatsink back into a computer after replacing a failed processor, which of the following must be done during installation?

    • Thermal compound must be installed between the processor and the heatsink

    • An isopropyl alcohol pad must be placed between the processor and the heatsink

    • An isopropyl alcohol pad must be placed between the processor and the system board

    • Thermal compound must be installed between the processor and the system board

    Correct Answer
    A. Thermal compound must be installed between the processor and the heatsink
    Explanation
    During the installation of a heatsink after replacing a failed processor, it is necessary to apply thermal compound between the processor and the heatsink. Thermal compound helps to improve the transfer of heat from the processor to the heatsink, ensuring efficient cooling. This prevents overheating and potential damage to the processor.

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  • 22. 

    Which of the following is the system bus speed for a PC2700 memory?

    • 133MHz

    • 166MHz

    • 266MHz

    • 333MHz

    Correct Answer
    A. 166MHz
    Explanation
    The correct answer is 166MHz because PC2700 memory is designed to operate at a maximum speed of 166MHz. The PC2700 designation refers to the memory module's bandwidth, which is 2.7 GB/s. This means that the memory can transfer data at a rate of 2.7 billion bytes per second, or 2.7 gigabytes per second. The system bus speed determines the rate at which the CPU can communicate with other components in the computer, and in the case of PC2700 memory, it is 166MHz.

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  • 23. 

    You need to destroy the data on a floppy diskette to ensure that the data cannot be recovered using any known technique. What should you do?

    • Navigate to the diskette in Windows Explorer and delete all files from the diskette.

    • Place the diskette in drive A: and run the following from a command prompt: DEL A: /F

    • Shred the diskette.

    • Format the diskette.

    Correct Answer
    A. Shred the diskette.
  • 24. 

    What steps should be performed first when servicing computer equipment?

    • Wipe down the exterior with a lint-free, damp soft cloth

    • Turn off and remove the power source

    • Ope the case and check for any loose connections.

    Correct Answer
    A. Turn off and remove the power source
    Explanation
    The first step that should be performed when servicing computer equipment is to turn off and remove the power source. This is important to ensure the safety of the person servicing the equipment and to prevent any damage to the computer. By turning off and removing the power source, the risk of electric shock or short circuits is minimized. It also allows for a clean and uninterrupted servicing process.

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  • 25. 

    What two tools can help protect against ESD?

    • Antistatic wrist strap & compressed air

    • Compressed air and polyester clothing

    • Antistatic wrist strap & antistatic mat

    • Safety glasses & compressed air

    Correct Answer
    A. Antistatic wrist strap & antistatic mat
    Explanation
    An antistatic wrist strap and an antistatic mat are two tools that can help protect against ESD (electrostatic discharge). An antistatic wrist strap is worn on the wrist and is connected to a grounded surface, preventing the buildup of static electricity on the body. An antistatic mat is placed on the work surface and also helps to dissipate static electricity. Together, these tools provide a path for the static electricity to safely discharge, preventing damage to sensitive electronic components.

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  • 26. 

    The performance of a computer is reduced after it has been using the internet. Which three tools can be run to try to improve the performance of a computer?

    • Fdisk, disk clean up, and BIOS updater

    • Spyware remover, AVG and disk clean up

    • Malware remover, spyware remover and defrag

    • Spyware Remover, defrag, disk clean up

    Correct Answer
    A. Spyware Remover, defrag, disk clean up
    Explanation
    The given answer is correct because spyware remover, defrag, and disk clean up are all tools that can help improve the performance of a computer after it has been using the internet. Spyware remover helps remove any malicious software that may be slowing down the computer, defrag helps optimize the organization of files on the hard drive, and disk clean up helps remove unnecessary files and free up storage space.

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  • 27. 

    Which tool in Windows XP gives a technician access to initialize disks and create partitions?

    • Disk Cleanup

    • Defrag

    • Format

    • Disk Management

    • Scandisk

    Correct Answer
    A. Disk Management
    Explanation
    Disk Management is the correct answer because it is a tool in Windows XP that allows a technician to initialize disks and create partitions. Disk Cleanup is used to free up disk space by deleting unnecessary files. Defrag is used to reorganize files on a disk to improve performance. Format is used to erase all data on a disk and prepare it for use. Scandisk is used to check and repair errors on a disk.

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  • 28. 

    Which conditions refers to a reduced voltage level of AC power that lasts for a period of time?

    • Spike

    • Surge

    • Brownout

    • Sag

    Correct Answer
    A. Brownout
    Explanation
    A brownout refers to a reduced voltage level of AC power that lasts for a period of time. Unlike a surge or spike, which are sudden increases in voltage, a brownout is a decrease in voltage. This can result in dimming lights, slower electronic device performance, and potential damage to appliances. A sag, on the other hand, refers to a brief drop in voltage.

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  • 29. 

    What is recommended to remove dust from inside a computer case?

    • Damp cloth

    • Dust cloth

    • Can of compressed air

    • Household vacuum cleaner

    Correct Answer
    A. Can of compressed air
    Explanation
    A can of compressed air is recommended to remove dust from inside a computer case because it allows for precise and targeted cleaning. The compressed air can effectively blow away dust particles from hard-to-reach areas without the risk of damaging any delicate components. Using a damp cloth, dust cloth, or a household vacuum cleaner may cause moisture damage, static discharge, or dislodging of sensitive parts, which can be harmful to the computer's functionality.

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  • 30. 
    Which type of tool is shown in the graphic? - ProProfs

    Which type of tool is shown in the graphic?

    • Cable meter

    • Digital multimeter

    • Electrostatic discharger

    • Network traffic monitor

    Correct Answer
    A. Digital multimeter
    Explanation
    The correct answer is digital multimeter. This tool is commonly used to measure electrical quantities such as voltage, current, and resistance. It typically has a digital display and various settings to select the desired measurement. The graphic might show a device that resembles a digital multimeter, which is why this answer is correct. A cable meter is used to measure the length and quality of cables, an electrostatic discharger is used to remove static electricity, and a network traffic monitor is used to analyze network traffic.

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  • 31. 

    Which Windows XP command-line utility scans the critical files of the operating system and replaces any files that have been corrupted?

    • Chkdsk

    • Defrag

    • Disk cleanup

    • Disk Management

    • Scan System

    • System File Checker

    Correct Answer
    A. System File Checker
    Explanation
    System File Checker is a Windows XP command-line utility that scans the critical files of the operating system and replaces any files that have been corrupted. It is used to verify the integrity of system files and restore them to their original versions if necessary. This helps to ensure the stability and functionality of the operating system by replacing any corrupted files with the correct versions.

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  • 32. 

    Which precaution should be taken when working around electronic devices?

    • Avoid using magnetized tools

    • Only use hand tools from the same vendor

    • Wear ESD protection to repair monitors in humid environments

    • Avoid using ESD wrist straps and ESD mats simultaneously.

    Correct Answer
    A. Avoid using magnetized tools
    Explanation
    When working around electronic devices, it is important to avoid using magnetized tools. This is because magnets can interfere with the delicate components and circuitry of electronic devices, causing damage or malfunction. Therefore, it is recommended to use non-magnetized tools to ensure the safety and proper functioning of the electronic devices.

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  • 33. 

    A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a PATA hard drive?

    • Berg

    • Mini-Molex

    • Molex

    • 20-pin ATX connector

    Correct Answer
    A. Molex
    Explanation
    The Molex power connector should be used to connect to a PATA hard drive. This type of connector is commonly used to provide power to various components in a computer, including hard drives. It has multiple pins and is designed to securely connect to the corresponding power port on the hard drive. Using the correct power connector ensures that the hard drive receives the necessary power to function properly.

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  • 34. 

    A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a floppy drive?

    • SATA connector

    • 20-pin ATX connector

    • Molex

    • Berg

    Correct Answer
    A. Berg
    Explanation
    The correct answer is Berg.

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  • 35. 

    What solution should be used to clean a CPU and a heat sink?

    • Soap and water

    • Rubbing alcoholic

    • A diluted ammonia solution

    • Isopropyl alcohol

    Correct Answer
    A. Isopropyl alcohol
    Explanation
    Isopropyl alcohol should be used to clean a CPU and a heat sink because it is a highly effective solvent for removing thermal paste and other contaminants without leaving any residue. It evaporates quickly, which helps to prevent any damage to the components. Using soap and water or rubbing alcohol may not be as effective in removing the thermal paste and could potentially leave residue behind. A diluted ammonia solution is not recommended as it can be corrosive and may damage the components.

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  • 36. 

    When building a computer, which two components are normally installed in 3.5 drive bays?

    • Hard drive and optical drive

    • Flash drive and hard drive

    • Hard drive and Floppy drive

    • Floppy drive and optical drive

    Correct Answer
    A. Hard drive and Floppy drive
    Explanation
    The correct answer is hard drive and floppy drive. When building a computer, these two components are typically installed in 3.5 drive bays. The hard drive is used for long-term storage of data, while the floppy drive is used for reading and writing data on floppy disks.

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  • 37. 

    How many pins are in a SATA data cable connector?

    • 7

    • 34

    • 40

    • 80

    • 184

    Correct Answer
    A. 7
    Explanation
    A SATA data cable connector typically has 7 pins.

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  • 38. 

    You are troubleshooting a computer that has a malfunctioning floppy drive. You observe that the floppy drive light remains lit constantly. How should you attempt to repair the problem?

    • Remove the floppy drive using Add/Remove Hardware

    • Replace the floppy drive

    • Change the jumper settings to master for the floppy drive

    • Connect the data cable making sure that the colored stripe on the cable is aligned with pin 1 on the drive and the motherboard.

    Correct Answer
    A. Connect the data cable making sure that the colored stripe on the cable is aligned with pin 1 on the drive and the motherboard.
    Explanation
    The correct answer is to connect the data cable making sure that the colored stripe on the cable is aligned with pin 1 on the drive and the motherboard. This is because a constantly lit floppy drive light indicates that the drive is not receiving the proper signal from the motherboard. By ensuring that the data cable is properly connected and aligned, it can resolve the issue and allow the drive to function correctly.

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  • 39. 

    What is a convenient way that a technician can tell whether a ribbon cable is for an IDE hard drive or a floppy drive?

    • The IDE cable has a colored stripe on one edge

    • The IDE cable is gray

    • The floppy cable motherboard connector is normally gray

    • The floppy cable has a twist in the cable

    Correct Answer
    A. The floppy cable has a twist in the cable
    Explanation
    A technician can tell whether a ribbon cable is for an IDE hard drive or a floppy drive by looking for a twist in the cable. If the cable has a twist, it is a floppy cable.

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  • 40. 

    A field technician has been asked to install a wireless 802.11 NIC in a computer, but is unsure about the expansion slows available. Which two types of wireless NICs should the technician have available?

    • PCIe & AGP

    • AGP & SATA

    • SATA and PCI

    • PCIe & PCI

    Correct Answer
    A. PCIe & PCI
    Explanation
    The technician should have PCIe and PCI wireless NICs available because these are the two types of expansion slots commonly found in computers. PCIe (Peripheral Component Interconnect Express) is the newer and faster type of expansion slot, while PCI (Peripheral Component Interconnect) is the older and slower type. By having both options available, the technician can ensure compatibility with a wider range of computers.

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  • 41. 

    Which additional 4-pin or 6-pin connector is required by some motherboards?

    • Berg

    • AUX

    • Parallel

    • SCSI

    Correct Answer
    A. AUX
    Explanation
    Some motherboards require an additional 4-pin or 6-pin connector called AUX. This connector is necessary for providing additional power to the motherboard, especially for high-performance systems that require more power than what the main power supply can provide. The AUX connector ensures stable and reliable power delivery to the motherboard, allowing it to function properly and support demanding components and peripherals.

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  • 42. 

    Which type of drive is installed in a 5.25 inch bay?

    • Hard drive

    • Floppy drive

    • LS120 drive

    • Optical drive

    Correct Answer
    A. Optical drive
    Explanation
    An optical drive is installed in a 5.25 inch bay. Optical drives are used for reading and writing data from optical discs such as CDs, DVDs, and Blu-ray discs. They are commonly found in desktop computers and allow users to play music, watch movies, install software, and backup data. The 5.25 inch bay refers to the size of the drive bay in the computer case where the optical drive is installed.

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  • 43. 

    After a technician has assembled a new computer, it is necessary to configure the BIOS. At which point must a key be pressed to start the BIOS setup program?

    • Before the computer is powered on

    • During the Windows load process

    • During the POST

    • After the Post, but before Windows starts to load

    Correct Answer
    A. During the POST
    Explanation
    During the POST (Power-On Self Test), the computer checks its hardware components to ensure they are functioning properly. This is the point at which a key must be pressed to start the BIOS setup program. By pressing the appropriate key during the POST, the user gains access to the BIOS settings and can configure them according to their needs.

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  • 44. 

    What is the most reliable way for users to buy the correct RAM to upgrade a computer?

    • Buy RAM that is the same color as the memory sockets on the motherboard.

    • Ensure that the RAM chip is the same size as the ROM chip

    • Ensure that the RAM is compatible with the peripherals installed on the motherboard

    • Check the motherboard manual or manufacturer's website

    Correct Answer
    A. Check the motherboard manual or manufacturer's website
    Explanation
    The most reliable way for users to buy the correct RAM to upgrade a computer is to check the motherboard manual or manufacturer's website. This is because the motherboard manual or manufacturer's website will provide the specific information about the type and specifications of RAM that is compatible with the motherboard. This ensures that the user purchases RAM that is compatible with their computer system and avoids any compatibility issues.

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  • 45. 
    Which type of of port is shown? - ProProfs

    Which type of of port is shown?

    • Firewire

    • Graphics

    • USB

    • RJ11

    • RJ45

    Correct Answer
    A. USB
    Explanation
    The correct answer is USB. USB (Universal Serial Bus) is a standard port that is commonly used to connect devices such as keyboards, mice, printers, and external storage devices to a computer. It is a versatile port that allows for high-speed data transfer and can also provide power to connected devices.

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  • 46. 

    You just finished assembling a new computer. When the computer powers up for the first time, the POST discovers a problem. How does the POST indicate the error?

    • The LED on the front of the computer case flashes a number of times

    • It issues a number of short beeps

    • It places an error message in the BIOS

    • The screen freezes

    Correct Answer
    A. It issues a number of short beeps
    Explanation
    When the computer powers up for the first time and the POST (Power-On Self-Test) discovers a problem, it indicates the error by issuing a number of short beeps. These beeps serve as an audible code that helps identify the specific issue. Each beep pattern corresponds to a different error, allowing the user or technician to troubleshoot and resolve the problem accordingly.

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  • 47. 

    Which internal component of a computer uses a 3-pin power connect?

    • Floppy drive

    • Hard drive

    • Fan

    • Sound card

    Correct Answer
    A. Fan
    Explanation
    The internal component of a computer that uses a 3-pin power connect is the fan. The fan is responsible for cooling the computer by circulating air and preventing overheating. It requires a power connection to function properly, and the 3-pin power connect is the standard connector used for fans in most computers.

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  • 48. 

    A user installs a new sound card drive in a computer that is working properly. After installing the driver for the new sound card the computer fails to boot. Which quick fix can the users implement to return to the previous working state?

    • Boot to Emergency Recovery State

    • Boot to Last Known Good Configuration

    • Boot to Recovery Console

    • Boot to Start Windows Normally

    Correct Answer
    A. Boot to Last Known Good Configuration
    Explanation
    After installing the driver for the new sound card, the computer fails to boot. To return to the previous working state, the user can implement the quick fix of booting to the Last Known Good Configuration. This will allow the computer to start using the last known good settings and revert any changes made during the installation of the sound card driver.

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  • 49. 

    As a user attempts to boot the computer, the message "NTLDR is missing" is observed on the screen. What will result from this situation?

    • The operating system will fail to load

    • The BIOS setup utility will start automatically

    • The computer will reboot continuously

    • The initial self-test will fail to load

    Correct Answer
    A. The operating system will fail to load
    Explanation
    When the message "NTLDR is missing" is displayed on the screen during the computer booting process, it indicates that the computer is unable to locate the NTLDR (NT Loader) file. The NTLDR file is a crucial component of the Windows operating system, responsible for loading the operating system. Therefore, when it is missing, the operating system fails to load, resulting in the computer being unable to start up properly.

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Quiz Review Timeline (Updated): Jan 21, 2025 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Jan 21, 2025
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 11, 2011
    Quiz Created by
    Smather11

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