Hardware & Software Practice Quiz
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Computers use the ____________ language to process data.
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Processing
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Kilobyte
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Binary
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Representational
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This Hardware & Software Practice Quiz assesses skills in handling technical support scenarios effectively. It covers techniques for communication, problem-solving, and security awareness in IT support roles, enhancing both technical proficiency and customer interaction skills.
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- 2.
The ____________, also called the “brains” of the computer, is responsible for processing data.
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RAM
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Central processing unit (CPU)
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Memory
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Motherboard
Correct Answer
A. Central processing unit (CPU)Explanation
The central processing unit (CPU) is often referred to as the "brains" of the computer because it is responsible for processing data. It performs calculations, executes instructions, and manages the flow of information within the computer system. The CPU is the main component that carries out the instructions provided by software and controls the operation of other hardware components. It is the key component that determines the speed and performance of a computer.Rate this question:
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- 3.
The CPU and memory are located on the:
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Expansion board
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Motherboard
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Storage device
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Output device
Correct Answer
A. MotherboardExplanation
The CPU (Central Processing Unit) and memory are located on the motherboard. The motherboard is the main circuit board of a computer that connects all the components together, including the CPU and memory. It provides the necessary electrical connections and pathways for data to flow between the different components, allowing them to work together and perform tasks. Therefore, the motherboard is where the CPU and memory are physically located.Rate this question:
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- 4.
____________ is any part of the computer that you can physically touch.
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A device
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Hardware
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A application
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A peripheral
Correct Answer
A. HardwareExplanation
Hardware refers to any physical component or device that is part of a computer system and can be physically touched. This includes components such as the central processing unit (CPU), memory, motherboard, hard drive, keyboard, mouse, monitor, and other external devices like printers and scanners. These physical components work together to enable the computer to function and perform tasks. Therefore, hardware is the correct answer as it encompasses all the physical parts of a computer system.Rate this question:
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- 5.
A technician answers a support call from a very frustrated user. Whenever the technician attempts to reply to a statement from the customer, the customer begins yelling. Which of the following would be recommended to deal with this customer?
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Let the customer finish expressing themselves without interruption.
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Tell the customer that the call is being terminated and hang up.
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Interrupt the customer and ask to be allowed to respond.
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Put the customer on hold until they calm down.
Correct Answer
A. Let the customer finish expressing themselves without interruption.Explanation
It is recommended to let the customer finish expressing themselves without interruption because interrupting them may escalate their frustration further. Allowing the customer to fully express their concerns shows that the technician is listening and empathetic towards their frustrations. It also gives the technician a better understanding of the issue at hand, enabling them to provide a more effective solution.Rate this question:
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- 6.
What steps should be performed first when servicing computer equipment?
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Wipe down the exterior with a lint-free, damp soft cloth
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Turn off and remove the power source
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Ope the case and check for any loose connections.
Correct Answer
A. Turn off and remove the power sourceExplanation
The first step that should be performed when servicing computer equipment is to turn off and remove the power source. This is important to ensure the safety of the person servicing the equipment and to prevent any damage to the computer. By turning off and removing the power source, the risk of electric shock or short circuits is minimized. It also allows for a clean and uninterrupted servicing process.Rate this question:
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- 7.
A technician is attempting to troubleshoot an inkjet printer. The printer successfully feeds paper through the unit while running the manufacturer's print test, but nothing is being printed on the paper. Which of the following should the technician do FIRST?
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Check the ink cartridges for proper ink levels.
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Check the toner levels in the printer.
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Replace the fuser in this printer.
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Update the firmware in the printer.
Correct Answer
A. Check the ink cartridges for proper ink levels.Explanation
The technician should first check the ink cartridges for proper ink levels because if the ink cartridges are empty or low on ink, there will not be enough ink to print on the paper. This is a common issue with inkjet printers and checking the ink levels is a basic troubleshooting step to ensure that the printer has enough ink to print.Rate this question:
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- 8.
____________ bits equal one byte.
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Eight
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Two
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One thousand
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One million
Correct Answer
A. EightExplanation
There are eight bits in one byte. Each bit represents a binary digit, either a 0 or a 1. When eight of these bits are combined, they form one byte, which is the basic unit of storage in computer systems. Therefore, the correct answer is "Eight".Rate this question:
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- 9.
Which three devices are considered output devices?
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Headphones, monitor, printer
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Mouse, printer, headphones
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Fingerprint scanner, headphones, keyboard
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Printer, monitor and keyboard
Correct Answer
A. Headphones, monitor, printerExplanation
Headphones, monitor, and printer are considered output devices because they are used to display or transmit information from a computer to the user or to another device. Headphones produce audio output, allowing the user to hear sound from the computer. A monitor displays visual output, such as images or text, for the user to see. A printer produces physical output by printing documents or images on paper.Rate this question:
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- 10.
Word processing, spreadsheet, and photo-editing are examples of:
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Platform software.
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System software.
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Operating system software.
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Application software.
Correct Answer
A. Application software.Explanation
Word processing, spreadsheet, and photo-editing are examples of application software because they are specific programs designed to perform specific tasks for the user. Application software is a type of software that is used to perform specific tasks or applications on a computer. It is different from system software, which includes the operating system and other software that supports the functioning of the computer. Platform software refers to software that provides a platform or framework for other software to run on. Therefore, application software is the correct answer in this context.Rate this question:
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- 11.
Because of its read/write capabilities, magnetic media allows you to delete existing data and save new data. (True or False)
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True
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False
Correct Answer
A. TrueExplanation
Magnetic media, such as hard drives or magnetic tapes, have the ability to both read and write data. This means that you can delete existing data and save new data onto the magnetic media. Therefore, the statement is true.Rate this question:
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- 12.
A string of eight 0s and 1s is called a:
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Megabyte
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Kilobyte
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Byte
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Gigabyte
Correct Answer
A. ByteExplanation
A string of eight 0s and 1s is called a byte because a byte is a unit of digital information that consists of 8 bits. Each bit can represent either a 0 or a 1, and when combined together, they form a byte.Rate this question:
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- 13.
All of the following are examples of input devices EXCEPT a:
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Printer
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Scanner
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Mouse
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Microphone
Correct Answer
A. PrinterExplanation
A printer is not an input device as it is used to produce hard copies of documents or images. Input devices are used to input data or commands into a computer system. Examples of input devices include scanners, mice, and microphones, as they are used to input data or commands into a computer system.Rate this question:
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- 14.
Which of the following is an example of an input device?
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Speakers
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Scanner
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CD
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Printer
Correct Answer
A. ScannerExplanation
A scanner is an example of an input device because it is used to convert physical documents or images into digital format, which can then be stored or manipulated by a computer. It allows users to input information or data into a computer system by scanning physical documents or images and transferring them into a digital file. Unlike speakers, CD, or printer, which are output devices that produce sound, store data, or produce hard copies respectively, a scanner is specifically designed for inputting data into a computer system.Rate this question:
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- 15.
What is recommended to remove dust from inside a computer case?
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Damp cloth
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Dust cloth
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Can of compressed air
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Household vacuum cleaner
Correct Answer
A. Can of compressed airExplanation
A can of compressed air is recommended to remove dust from inside a computer case because it allows for precise and targeted cleaning. The compressed air can effectively blow away dust particles from hard-to-reach areas without the risk of damaging any delicate components. Using a damp cloth, dust cloth, or a household vacuum cleaner may cause moisture damage, static discharge, or dislodging of sensitive parts, which can be harmful to the computer's functionality.Rate this question:
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- 16.
Which type of of port is shown?
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Firewire
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Graphics
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USB
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RJ11
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RJ45
Correct Answer
A. USBExplanation
The correct answer is USB. USB (Universal Serial Bus) is a standard port that is commonly used to connect devices such as keyboards, mice, printers, and external storage devices to a computer. It is a versatile port that allows for high-speed data transfer and can also provide power to connected devices.Rate this question:
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- 17.
System software is the set of programs that enables your computer’s hardware devices and ____________ software to work together.
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Utility
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Management
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Processing
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Application
Correct Answer
A. ApplicationExplanation
System software is responsible for managing and controlling the hardware devices of a computer. It provides a platform for the application software to run on. Application software, on the other hand, refers to the programs that perform specific tasks for the user, such as word processors, web browsers, and games. Therefore, the correct answer is "Application" as it is the software that works together with system software to enable the computer's hardware devices to function properly.Rate this question:
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- 18.
When installing a heatsink back into a computer after replacing a failed processor, which of the following must be done during installation?
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Thermal compound must be installed between the processor and the heatsink
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An isopropyl alcohol pad must be placed between the processor and the heatsink
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An isopropyl alcohol pad must be placed between the processor and the system board
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Thermal compound must be installed between the processor and the system board
Correct Answer
A. Thermal compound must be installed between the processor and the heatsinkExplanation
During the installation of a heatsink after replacing a failed processor, it is necessary to apply thermal compound between the processor and the heatsink. Thermal compound helps to improve the transfer of heat from the processor to the heatsink, ensuring efficient cooling. This prevents overheating and potential damage to the processor.Rate this question:
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- 19.
Which type of tool is shown in the graphic?
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Cable meter
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Digital multimeter
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Electrostatic discharger
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Network traffic monitor
Correct Answer
A. Digital multimeterExplanation
The correct answer is digital multimeter. This tool is commonly used to measure electrical quantities such as voltage, current, and resistance. It typically has a digital display and various settings to select the desired measurement. The graphic might show a device that resembles a digital multimeter, which is why this answer is correct. A cable meter is used to measure the length and quality of cables, an electrostatic discharger is used to remove static electricity, and a network traffic monitor is used to analyze network traffic.Rate this question:
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- 20.
A user installs a new sound card drive in a computer that is working properly. After installing the driver for the new sound card the computer fails to boot. Which quick fix can the users implement to return to the previous working state?
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Boot to Emergency Recovery State
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Boot to Last Known Good Configuration
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Boot to Recovery Console
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Boot to Start Windows Normally
Correct Answer
A. Boot to Last Known Good ConfigurationExplanation
After installing the driver for the new sound card, the computer fails to boot. To return to the previous working state, the user can implement the quick fix of booting to the Last Known Good Configuration. This will allow the computer to start using the last known good settings and revert any changes made during the installation of the sound card driver.Rate this question:
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- 21.
A technician needs to remotely access a user's PC in order to resolve a problem. Upon making the connection, the technician discovers the customer has a confidential document open. Which of the following steps would be BEST to take?
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Close the document without commenting to the user and proceed with the work.
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Ask the user to close the document so that the work can proceed.
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Copy the document to a network drive as a backup so that work can proceed.
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Leave the document open and do not mention it to the user and proceed with the work.
Correct Answer
A. Ask the user to close the document so that the work can proceed.Explanation
The best step to take in this situation is to ask the user to close the document so that the work can proceed. This is the most ethical and respectful approach, as it respects the user's privacy and acknowledges the confidential nature of the document. Closing the document without informing the user or copying it to a network drive without permission would be a breach of trust and could potentially lead to legal and ethical consequences. Leaving the document open without mentioning it to the user is also not advisable, as it disregards the confidentiality of the information.Rate this question:
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- 22.
The name for the way that computers manipulate data into information is called:
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Programming
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Processing
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Storing
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Organizing
Correct Answer
A. ProcessingExplanation
Processing refers to the activities performed by a computer to convert raw data into meaningful information. It involves various operations such as calculations, sorting, filtering, and transforming data. Through processing, computers are able to analyze, manipulate, and present data in a format that can be easily understood by humans. This step is crucial in the overall data processing cycle and plays a key role in generating useful insights and facilitating decision-making.Rate this question:
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- 23.
The term bit is short for:
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Binary language
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Binary digit
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Binary number
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Megabyte
Correct Answer
A. Binary digitExplanation
The term "bit" is short for "binary digit". In computing and digital communications, a bit is the basic unit of information and can only have two possible values, either 0 or 1. It is the fundamental building block of all digital data and is used to represent and store information in binary form. Therefore, "binary digit" is the correct answer as it accurately describes the meaning and purpose of a bit.Rate this question:
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- 24.
A ____________ is approximately one billion bytes.
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Kilobyte
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Megabyte
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Gigabyte
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Bit
Correct Answer
A. GigabyteExplanation
A gigabyte is a unit of digital information storage that is approximately equal to one billion bytes. It is commonly used to measure the capacity of computer storage devices and the size of files.Rate this question:
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- 25.
Q____________ are specially designed computers that perform complex calculations extremely rapidly.
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Servers
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Supercomputers
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Laptops
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Mainframes
Correct Answer
A. SupercomputersExplanation
Supercomputers are specifically designed computers that are capable of performing complex calculations at an extremely fast rate. They are built with powerful processors and large amounts of memory, allowing them to handle massive amounts of data and execute calculations in parallel. Unlike regular computers, supercomputers are optimized for high-performance computing and are used for tasks such as weather forecasting, scientific research, and simulations that require immense computational power.Rate this question:
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- 26.
Which of the following is the correct order of the four major functions of a computer?
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Process, Output, Input, Storage
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Input, Output, Process, Storage
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Process, Storage, Input, Output
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Input, Process, Output, Storage
Correct Answer
A. Input, Process, Output, StorageExplanation
The correct order of the four major functions of a computer is Input, Process, Output, Storage. This is because the computer first receives input from the user or external sources, then processes the input to perform calculations or execute commands, followed by outputting the results or displaying information to the user, and finally storing data or instructions for future use in the storage devices.Rate this question:
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- 27.
The power of amount output from a power supply is rated in what?
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Volts
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Watts
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Joules
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Ampere hours
Correct Answer
A. WattsExplanation
The power of amount output from a power supply is rated in watts. Watts is the unit of power and it measures the rate at which energy is transferred or consumed. It indicates how much work can be done per unit of time. Therefore, when rating the power output of a power supply, it is measured in watts to indicate the amount of power it can provide.Rate this question:
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- 28.
Which tool in Windows XP gives a technician access to initialize disks and create partitions?
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Disk Cleanup
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Defrag
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Format
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Disk Management
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Scandisk
Correct Answer
A. Disk ManagementExplanation
Disk Management is the correct answer because it is a tool in Windows XP that allows a technician to initialize disks and create partitions. Disk Cleanup is used to free up disk space by deleting unnecessary files. Defrag is used to reorganize files on a disk to improve performance. Format is used to erase all data on a disk and prepare it for use. Scandisk is used to check and repair errors on a disk.Rate this question:
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- 29.
Which internal component of a computer uses a 3-pin power connect?
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Floppy drive
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Hard drive
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Fan
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Sound card
Correct Answer
A. FanExplanation
The internal component of a computer that uses a 3-pin power connect is the fan. The fan is responsible for cooling the computer by circulating air and preventing overheating. It requires a power connection to function properly, and the 3-pin power connect is the standard connector used for fans in most computers.Rate this question:
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- 30.
A ____________ is approximately a million bytes.
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Megabyte
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Kilobyte
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Bit
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Terabyte
Correct Answer
A. MegabyteExplanation
A megabyte is a unit of digital information that is approximately equal to one million bytes. It is commonly used to measure the size of files, storage capacity, and data transfer rates.Rate this question:
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- 31.
A computer gathers data, processes it, outputs the data or information, and ____________ the data or information.
Correct Answer
storesExplanation
After processing the data and generating the required information, the computer needs to store it for future use or reference. Storing the data allows the computer to access it later when needed, ensuring that the information is not lost. This storage can be in the form of saving the data on the computer's hard drive, solid-state drive, or any other storage medium. By storing the data or information, the computer can retrieve it whenever required, making it an essential part of the overall data processing and output process.Rate this question:
- 32.
You just finished assembling a new computer. When the computer powers up for the first time, the POST discovers a problem. How does the POST indicate the error?
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The LED on the front of the computer case flashes a number of times
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It issues a number of short beeps
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It places an error message in the BIOS
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The screen freezes
Correct Answer
A. It issues a number of short beepsExplanation
When the computer powers up for the first time and the POST (Power-On Self-Test) discovers a problem, it indicates the error by issuing a number of short beeps. These beeps serve as an audible code that helps identify the specific issue. Each beep pattern corresponds to a different error, allowing the user or technician to troubleshoot and resolve the problem accordingly.Rate this question:
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- 33.
How many conductors are found in a SATA data cable?
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3
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4
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7
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10
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12
Correct Answer
A. 7Explanation
A SATA data cable typically has 7 conductors. SATA stands for Serial Advanced Technology Attachment, and it is a type of data cable used to connect storage devices such as hard drives and solid-state drives to a computer's motherboard. The 7 conductors in a SATA data cable are used for transmitting data and providing power to the connected device.Rate this question:
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- 34.
Which of the following memory modules has the highest transfer rate?
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PC2100
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DDR333
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DDR440
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PC2700
Correct Answer
A. DDR440Explanation
DDR440 has the highest transfer rate among the given memory modules. The "DDR" in DDR440 stands for "Double Data Rate," which means that the module transfers data twice per clock cycle. The number "440" indicates the maximum data transfer rate in megabytes per second (MB/s). Therefore, DDR440 has a higher transfer rate compared to PC2100, DDR333, and PC2700.Rate this question:
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- 35.
What two tools can help protect against ESD?
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Antistatic wrist strap & compressed air
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Compressed air and polyester clothing
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Antistatic wrist strap & antistatic mat
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Safety glasses & compressed air
Correct Answer
A. Antistatic wrist strap & antistatic matExplanation
An antistatic wrist strap and an antistatic mat are two tools that can help protect against ESD (electrostatic discharge). An antistatic wrist strap is worn on the wrist and is connected to a grounded surface, preventing the buildup of static electricity on the body. An antistatic mat is placed on the work surface and also helps to dissipate static electricity. Together, these tools provide a path for the static electricity to safely discharge, preventing damage to sensitive electronic components.Rate this question:
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- 36.
Which three computer components contain hazardous materials and require handling for disposal?
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Batteries, floppy drives and monitors
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Batteries, monitors and optical drives
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Batteries, optical drives and printer toner cartridges
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Batteries, monitors, and printer toner cartridges
Correct Answer
A. Batteries, monitors, and printer toner cartridgesExplanation
Batteries, monitors, and printer toner cartridges contain hazardous materials and require special handling for disposal. Batteries often contain heavy metals such as lead, mercury, and cadmium which can be harmful to the environment if not disposed of properly. Monitors contain cathode ray tubes (CRTs) which contain lead, a toxic substance. Printer toner cartridges can contain chemicals and substances that are harmful if released into the environment. Therefore, these three components need to be handled carefully and disposed of in accordance with local regulations to prevent environmental damage.Rate this question:
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- 37.
The steps and tasks needed to process data, such as responses to questions or clicking an icon, are called:
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Instructions
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The operating system
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Application software
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The system unit
Correct Answer
A. InstructionsExplanation
Instructions are the steps and tasks needed to process data. They can include actions such as responding to questions or clicking on icons. Instructions are a fundamental part of any computing system and are necessary for the execution of tasks. The other options listed, such as the operating system, application software, and the system unit, are not specifically related to the steps and tasks needed to process data.Rate this question:
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- 38.
Which of the following is MOST likely causing random data loss on a USB flash drive connected to a Windows system?
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The flash drive itself is not properly formatted to be used on a Windows computer.
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The customer is not using the Safely Remove Hardware Wizard.
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The USB ports are not properly configured in the BIOS.
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The USB ports on the PC are disabled.
Correct Answer
A. The customer is not using the Safely Remove Hardware Wizard.Explanation
Not using the Safely Remove Hardware Wizard can cause random data loss on a USB flash drive connected to a Windows system. This wizard allows the operating system to properly close any open files or processes before disconnecting the USB device, ensuring that data is not lost or corrupted. If the customer simply unplugs the flash drive without using the wizard, it can result in data loss.Rate this question:
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- 39.
Which type of memory is unable to have the contents modified?
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DRAM
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ROM
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RAM
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SRAM
Correct Answer
A. ROMExplanation
ROM stands for Read-Only Memory, which means that the contents of ROM cannot be modified or changed once it is programmed during manufacturing. Unlike other types of memory like DRAM, RAM, and SRAM, ROM is non-volatile and retains its data even when the power is turned off. This makes ROM suitable for storing permanent instructions and data that need to be accessed but not modified, such as firmware or boot-up instructions in electronic devices. Therefore, ROM is the type of memory that is unable to have its contents modified.Rate this question:
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- 40.
What solution should be used to clean a CPU and a heat sink?
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Soap and water
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Rubbing alcoholic
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A diluted ammonia solution
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Isopropyl alcohol
Correct Answer
A. Isopropyl alcoholExplanation
Isopropyl alcohol should be used to clean a CPU and a heat sink because it is a highly effective solvent for removing thermal paste and other contaminants without leaving any residue. It evaporates quickly, which helps to prevent any damage to the components. Using soap and water or rubbing alcohol may not be as effective in removing the thermal paste and could potentially leave residue behind. A diluted ammonia solution is not recommended as it can be corrosive and may damage the components.Rate this question:
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- 41.
What is the proper way to clean optical drives?
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Spray ionized solution inside the drive.
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Use an electrostatic vacuum cleaner.
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Blow the dust with compressed air from the inside.
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Use a cleaning disc for optical drives.
Correct Answer
A. Use a cleaning disc for optical drives.Explanation
Using a cleaning disc for optical drives is the proper way to clean them. This disc is specifically designed to remove dust and debris from the drive's lens and other components. It is a safe and effective method that does not involve any potentially damaging actions such as spraying ionized solution or using an electrostatic vacuum cleaner. Blowing dust with compressed air from the inside can also be risky as it may cause the dust to spread further inside the drive. Therefore, using a cleaning disc is the recommended method for properly cleaning optical drives.Rate this question:
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- 42.
Which utility can be used to determine end-to-end connectivity between source and destination?
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Ipconfig
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Ping
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Netstat
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Nbstat
Correct Answer
A. PingExplanation
Ping is a utility that can be used to determine end-to-end connectivity between a source and destination. It sends a small packet of data to the destination and waits for a response. If a response is received, it indicates that there is connectivity between the two devices. If no response is received, it suggests that there may be a network issue or the destination device is not reachable. Therefore, Ping is the correct utility to determine end-to-end connectivity.Rate this question:
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- 43.
____________ is data that has been organized or presented in a meaningful fashion.
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A process
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Software
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Storage
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Information
Correct Answer
A. InformationExplanation
Information is the correct answer because it refers to data that has been organized or presented in a meaningful way. Data on its own may not have any significance or context, but when it is organized or presented in a meaningful fashion, it becomes information that can be understood and utilized. Therefore, information is the result of organizing or presenting data in a way that provides meaning and value.Rate this question:
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- 44.
How many pins are in a SATA data cable connector?
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7
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34
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40
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80
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184
Correct Answer
A. 7Explanation
A SATA data cable connector typically has 7 pins.Rate this question:
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- 45.
Output devices store instructions or data that the CPU processes.
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True
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False
Correct Answer
A. FalseExplanation
False, (memory does this)Rate this question:
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- 46.
Which important feature is offered by the USB standard?
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It can supply power from a computer to devices
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It offers rates of around 580 Mb/sec in low-speed mode
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It allows up to 920 Mb/sec in the 2.0 version
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A single USB connection to a computer can support up to 255 separate devices
Correct Answer
A. It can supply power from a computer to devicesExplanation
The USB standard offers the important feature of supplying power from a computer to devices. This means that devices connected to a computer via USB can receive power directly from the computer, eliminating the need for separate power sources or batteries. This feature is particularly useful for charging devices such as smartphones, tablets, and other portable electronics.Rate this question:
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- 47.
What is the most reliable way for users to buy the correct RAM to upgrade a computer?
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Buy RAM that is the same color as the memory sockets on the motherboard.
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Ensure that the RAM chip is the same size as the ROM chip
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Ensure that the RAM is compatible with the peripherals installed on the motherboard
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Check the motherboard manual or manufacturer's website
Correct Answer
A. Check the motherboard manual or manufacturer's websiteExplanation
The most reliable way for users to buy the correct RAM to upgrade a computer is to check the motherboard manual or manufacturer's website. This is because the motherboard manual or manufacturer's website will provide the specific information about the type and specifications of RAM that is compatible with the motherboard. This ensures that the user purchases RAM that is compatible with their computer system and avoids any compatibility issues.Rate this question:
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- 48.
A technician has been asked to install memory that detects multiple bit errors and corrects single bit errors in memory. Which type of memory should be installed if the motherboard supports these features?
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Parity
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ECC
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Fault tolerant
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CRC
Correct Answer
A. ECCExplanation
ECC (Error Correcting Code) memory should be installed if the motherboard supports the features of detecting multiple bit errors and correcting single bit errors in memory. ECC memory uses additional bits to store error correction codes, allowing it to detect and correct errors in real-time. This ensures data integrity and reduces the risk of data corruption or loss. Parity memory only detects single bit errors but does not correct them, while fault-tolerant and CRC (Cyclic Redundancy Check) are not directly related to error correction in memory.Rate this question:
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- 49.
Which type of cable is shown in the graphic?
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FireWire
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Serial
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USB
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Parallel
Correct Answer
A. SerialExplanation
The graphic is showing a cable with a single line of connectors, which is characteristic of a serial cable. Serial cables are used to transfer data one bit at a time, making them suitable for connecting devices such as modems, printers, and serial ports on computers. FireWire, USB, and parallel cables typically have multiple connectors or pins, making them easily distinguishable from the graphic. Therefore, the correct answer is Serial.Rate this question:
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.webp "Which type of of port is shown?")
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