This quiz assesses knowledge in managing file storage, network settings, operating systems, and automated installations, tailored for technical support roles.
DOS
WindowsÂ
MS-Word
LINUXÂ
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Wide World WebÂ
Winding Web WorldÂ
World Wide Web
None of the above
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One thousand bytesÂ
1 billion bytesÂ
The amount of RAM in every computerÂ
1024KBÂ Â
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Opera Â
Thunderbird
SafariÂ
Firefox
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Http://www.yahoo.com
D:\downloads\standardÂ
192.168.0.1Â
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Microsoft Outlook 2003
Windows Live MailÂ
Mozilla Firefox
Outlook Express 6Â
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Ctrl + PÂ
Ctrl + V
Ctrl + C
Caps Lock + V
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A unit of information or computer storage equal to either 1,024 bytes (2 to the 10th power) or 1,000 bytes (10 to the 3rd power), depending on contextÂ
When you transmit data from your PC to another computer.Â
A local area network which uses high frequency radio signals to send and receive data over short distances.
When data is received on your PC. This includes, but is not limited to, viewing webpages, receiving e-mail, watching videos, getting movies, getting music and email attachments.
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Bill GatesÂ
The US Department of Defense
Steve JobsÂ
Albert EinsteinÂ
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PingÂ
Tracert
Ipconfig
Pathping
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A device that allows you to connect your PC to to an internet service.
A piece of computer software that is used to browse the web. (eg: internet explorer)Â
An interconnected group of computers.Â
A program that prevents other people on the Internet from accessing your computer and your files.Â
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A measurement of data transferred to your local station from a specific network source.Â
A computer network tool used to test whether a particular host is reachable across an IP network; it is also used to self test the Network Interface Card (NIC) of the computer.
A sound used for testing your computer speakers.
None of the above.Â
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CPU
RAM
MotherboardÂ
Hard driveÂ
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The Answer File WizardÂ
The UDF WizardÂ
The Setup Manager Wizard Â
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An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) associated with every system connected to a network
Internet Provider Address. The address of a company that provides individuals and other companies access to the InternetÂ
The location of Internet Packets measured in kilobytes on a network.
All of the above.Â
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The software that allows computer users to run applications with the hardware of a specific system. Microsoft® Windows® or Apple® Computer's OS are examples of operating systems.
The master control program that manages a computer's internal functions and provides a means of control to the computer's operations and file system.
The software that manages the hardware and software interface of a computer.
All of the above.
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PrinterÂ
Monitor
ModemÂ
Keyboard
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A computer program designed to protect the operating system from viruses.
Microsoft Arithmetic LAN software. Software run in the background of any Windows based computer system used to manage network connections
Software designed to infiltrate or damage a computer system without the owner's informed consent.
None of the above.
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MegabytesÂ
BitsÂ
MegahertzÂ
Megabits per second.
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Untitled.nfoÂ
Untitled.jpgÂ
Untitled.bmp
Untitled.oggÂ
Untitled.tiff Â
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Once you have converted an NTFS file volume to FAT32, it cannot be returned to an NTFS volume
Once you have converted a FAT32 file system to NTFS, you may not convert it back to FAT32 without reformatting the volume Â
The NTFS file system is preferred for all dual booting systemsÂ
The NTFS file system is supported by Windows 95Â
The NTFS file system is supported by Windows 98
You should consider running Scanstate \\computer1\store /nocompress /p on TECHEXAMSWS680. Â
You should consider running Scanstate c:\store /nocompress /p on TECHEXAMS-WS625Â
You should consider running Loadstate \\computer1\store /nocompress on TECHEXAMSWS680Â
You should consider running Loadstate c:\store /nocompress on TECHEXAMS-WS625.
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The speed at which data can be transferred from the server to the client.
A measurement of how much information can be carried in a given time period (usually a second) over a wired or wireless communications link.
A unit of information or computer storage equal to one billion bytes.
None of the above.Â
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You should consider creating an answer file named oobe.xml and copying it to a network share. Â
You should consider creating an answer file named winnt.sif and copying it to a removable driveÂ
You should consider creating an answer file named sysprep.inf and copying it to a network share. Â
You should consider creating an answer file named autounattend.xml and copying it to a removable drive.
You should consider installing the MSI package by using the Msiexec command with the /passive switch.
You should consider installing the MSI package by using the Msiexec command with the /package /uninstall switches.
You should consider installing the MSI package by using the Msiexec command with the /package switch.
You should consider installing the MSI package by using the Msiexec command with the /update switchÂ
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The client for Microsoft NetworksÂ
Configuring a Static IP address
File Sharing and Printer Sharing for Microsoft NetworksÂ
TCP/IPÂ
DHCPÂ
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Compressing a folder does not automatically compress the files within it
Encrypted files cannot be compressed Â
To change the compression state of a file, the user must have write permissions for the file
When a compressed file is copied to a compressed folder, the copied file is decompressed.
When the user requests a compressed file, he must also request that the system uncompress it.
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It performs all the arithmetic, logical operations of computer.
It is very high speed short term storage that CPU uses to store information temporarily. After the computer is turned off, any data stored will be lost.
It is used to store large amounts of data in a computer system, data is retained on this device even when the computer is turned off.
It is used to generate and output images onto the display.
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Restart the computer
Remove the device driver you updated and reinstall itÂ
Roll back the device driver you installed to the previous driver.
Using the Add Hardware Wizard, remove and reinstall the hardware with the updated device driver.
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The paging file should reside on the boot disk
The paging file should reside somewhere on the same physical disk as the operating systemÂ
The paging file should reside on the same partition as the OSÂ
The paging file should reside on a disk that does not contain the operating system.
The paging file should be kept on a dynamic volumeÂ
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The Device Manager can identify resource conflicts.
The Device Manager will identify out-of-date drivers.
The Device Manager can identify devices that are not functioning
The Device Manager will remove identify and remove conflicting devices
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Purchase a larger primary disk drive for the userÂ
Create a mount point on the C drive to allow the user to save her files thereÂ
Purchase removable media for the user.Â
Create a mount point for a storage volume on a different drive Â
Use compression to reduce the amount of disk space needed for files
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You should consider upgrading the Microsoft Windows 2000 Professional computers to Windows 7 Professional.
You should consider upgrading the Microsoft Windows 2000 Professional computers to Windows 7 Professional.
You should consider upgrading the Microsoft Windows Vista Business computers to Windows 7 Professional.
You should consider upgrading the Microsoft Windows Vista Ultimate computers to Windows 7 Professional.
You should consider upgrading the Microsoft Windows Vista Business and Microsoft Windows Vista Ultimate computers to Windows 7 Professional.
[AutoActivate] Answer=yes
[Unattend] AutoActivate=yes
[Activation] AutoAnswer=yes
[Activation] Action=yesÂ
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Hard driveÂ
CPUÂ
Chassis
MotherboardÂ
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RAMÂ Â
CPUÂ
Hard DiskÂ
MotherboardÂ
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You should consider running Msconfig.exe and select Diagnostic startup on all Windows 7 workstations.
You should consider running Sysprep.exe /audit /generalize on all Windows 7 workstations. Â
You should consider running Msconfig.exe and select Selective startup on all Windows 7 workstations.
You should consider running Sysprep.exe /oobe /generalize on all Windows 7 workstations.
You should consider running Bcdedit.exe and specifying the /default parameter
You should consider creating a boot.ini file in the root of the Windows 7 partition.
You should consider running Bcdedit.exe and specifying the /bootems parameter.Â
You should consider creating a boot.ini file in the root of the Windows Vista partition.
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You should upgrade the processor.
You should upgrade the RAM. Â
You should upgrade the video card.
You should upgrade the hard driveÂ
You should upgrade the network adapterÂ
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Extensions to the Microsoft Management Console are called plug-ins
The Microsoft Management Console provides a standard way to create, save and open administrative tools.
Consoles can only be stored locally
The Microsoft Management Console provides management functions for computers running Windows XP ProfessionalÂ
Within the Microsoft Management Console are administrative tools, also called snap-ins
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A host name is assigned to the computer by the local name server
Ping must have a host name in order to work properlyÂ
A host can have more than one name
A server may only have one unique hostname.
The NETBIOS name of a host changes when the host name changes
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Use the /maxmem:n switch in the boot.ini to indicate how much memory should be loaded. The computer will report discrepancies when it reboots.
Use the /installmem:n switch in the computer. The computer will report how much memory is installed in the computer.
Open the computer. Remove and reinstall the memory modules. Reboot to see if you're still having problems.Â
Locate the suspected chip, based on how much memory the computer is reporting. Install that module into Slot 0 to see if the computer boots.
Use the /memcheck switch in the boot.ini file. The computer verify that each memory location is accessible and reportÂ
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The volume label Â
The used and available disk space Â
Compression that's been applied to the drive.
Whether the drive should be indexed. E.
Disk statusÂ
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Log on as the local administrator. Modify the Default User profile to include the desired programs in the start menu and assign the modified profile to all local usersÂ
Create a mandatory user profile that includes the desired programs in the Start menu. Assign this profile to all users of this system
Right-click Start and select User Start Menu Preferences. Create a folder and add programs or shortcuts.Â
Right-click Start and select Customize All Users. Create a folder and add programs or shortcuts.
Right click Start and click Open All Users. Create a folder and add programs or shortcuts
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