Computer Help Desk / Technical Support Test Quiz

Approved & Edited by ProProfs Editorial Team
The editorial team at ProProfs Quizzes consists of a select group of subject experts, trivia writers, and quiz masters who have authored over 10,000 quizzes taken by more than 100 million users. This team includes our in-house seasoned quiz moderators and subject matter experts. Our editorial experts, spread across the world, are rigorously trained using our comprehensive guidelines to ensure that you receive the highest quality quizzes.
Learn about Our Editorial Process
| By Georgecalugaru
G
Georgecalugaru
Community Contributor
Quizzes Created: 1 | Total Attempts: 479
Questions: 25 | Attempts: 479

SettingsSettingsSettings
Computer Help Desk / Technical Support Test Quiz - Quiz

A test to determine whether or not you are a fit for this type of roll.


Questions and Answers
  • 1. 

    An IP address is best defined as...

    • A.

      An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network

    • B.

      Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.

    • C.

      The location of Internet Packets measured in kilobytes on a network.

    • D.

      All of the above.

    Correct Answer
    A. An IP Address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) asociated with every system connected to a network
    Explanation
    An IP address is a unique number consisting of 4 parts separated by dots (eg: 217.247.84.89) associated with every system connected to a network. It serves as an identifier for devices on a network, allowing them to communicate with each other. Each device connected to the internet is assigned a unique IP address, which is used to route data packets between devices.

    Rate this question:

  • 2. 

    Malware is best defined as...

    • A.

      A computer program designed to protect the operating system from viruses.

    • B.

      Microsoft Arithmetic LAN software. Software run in the background of any Windows based computer system used to manage network connections

    • C.

      Software designed to infiltrate or damage a computer system without the owner's informed consent.

    • D.

      None of the above.

    Correct Answer
    C. Software designed to infiltrate or damage a computer system without the owner's informed consent.
    Explanation
    Malware is best defined as software designed to infiltrate or damage a computer system without the owner's informed consent. It refers to any malicious program or code that is intentionally created to disrupt, damage, or gain unauthorized access to a computer system. This can include viruses, worms, Trojan horses, ransomware, spyware, and adware. The purpose of malware is often to steal sensitive information, gain control over the system, or cause harm to the user's data or the computer itself. It is important to have proper security measures in place to protect against malware attacks.

    Rate this question:

  • 3. 

    Which one of the following best defines the term Operating System?

    • A.

      The software that allows computer users to run applications with the hardware of a specific system. Microsoft® Windows® or Apple® Computer's OS are examples of operating systems.

    • B.

      The master control program that manages a computer's internal functions and provides a means of control to the computer's operations and file system.

    • C.

      The software that manages the hardware and software interface of a computer.

    • D.

      All of the above.

    Correct Answer
    D. All of the above.
    Explanation
    The term "Operating System" can be defined as the software that allows computer users to run applications with the hardware of a specific system. It is also the master control program that manages a computer's internal functions and provides a means of control to the computer's operations and file system. Additionally, it is the software that manages the hardware and software interface of a computer. Therefore, all of the given options accurately define the term "Operating System."

    Rate this question:

  • 4. 

    Which one is not an output device?

    • A.

      Printer

    • B.

      Monitor

    • C.

      Modem

    • D.

      Keyboard

    Correct Answer
    D. Keyboard
    Explanation
    The keyboard is an input device, not an output device. It is used to input data into a computer system by typing on the keys. Output devices, on the other hand, are used to display or produce information from the computer system, such as printers which produce hard copies of documents, monitors which display visual output, and modems which transmit data over a network.

    Rate this question:

  • 5. 

    One MB is equal to...

    • A.

      One thousand bytes

    • B.

      1 billion bytes

    • C.

      The amount of RAM in every computer

    • D.

      1024KB

    Correct Answer
    D. 1024KB
    Explanation
    The correct answer is 1024KB because in the binary system, 1 kilobyte (KB) is equal to 1024 bytes. Therefore, one megabyte (MB) would be equal to 1024 kilobytes.

    Rate this question:

  • 6. 

    Select the 3 graphics files from the list below.

    • A.

      Untitled.nfo

    • B.

      Untitled.jpg

    • C.

      Untitled.bmp

    • D.

      Untitled.ogg

    • E.

      Untitled.tiff

    Correct Answer(s)
    B. Untitled.jpg
    C. Untitled.bmp
    E. Untitled.tiff
    Explanation
    The correct answer is untitled.jpg, untitled.bmp, and untitled.tiff because these file extensions (.jpg, .bmp, .tiff) are commonly used for graphics files. The other file extensions (.nfo, .ogg) are not typically associated with graphics files.

    Rate this question:

  • 7. 

    Select the URL from the list below.

    Correct Answer
    B. Http://www.yahoo.com
    Explanation
    The correct answer is http://www.yahoo.com because it is the only option that is a valid URL. The other options are an email address, a file path, and an IP address, which are not URLs.

    Rate this question:

  • 8. 

    Which of the following programs is not an email client.

    • A.

      Microsoft Outlook 2003

    • B.

      Windows Live Mail

    • C.

      Mozilla Firefox

    • D.

      Outlook Express 6

    Correct Answer
    C. Mozilla Firefox
    Explanation
    Mozilla Firefox is not an email client. It is a web browser used for accessing the internet and browsing websites. Unlike the other options listed, it does not have built-in email functionality or the ability to send or receive emails.

    Rate this question:

  • 9. 

    A modem is best defined as...

    • A.

      A device that allows you to connect your PC to to an internet service.

    • B.

      A piece of computer software that is used to browse the web. (eg: internet explorer)

    • C.

      An interconnected group of computers.

    • D.

      A program that prevents other people on the Internet from accessing your computer and your files.

    Correct Answer
    A. A device that allows you to connect your PC to to an internet service.
    Explanation
    A modem is a device that enables a computer to connect to the internet service provider (ISP) through a telephone line or cable. It converts digital data from the computer into analog signals that can be transmitted over the phone line and vice versa. By connecting a modem to a PC, users can access the internet and browse websites, send emails, and perform various online activities. Therefore, the correct answer is "A device that allows you to connect your PC to an internet service."

    Rate this question:

  • 10. 

    What is the shortcut for PASTE?

    • A.

      Ctrl + P

    • B.

      Ctrl + V

    • C.

      Ctrl + C

    • D.

      Caps Lock + V

    Correct Answer
    B. Ctrl + V
    Explanation
    The shortcut for PASTE is Ctrl + V. This combination is commonly used across various platforms and software applications to paste copied or cut content. Pressing Ctrl + V allows the user to quickly insert the copied content into the desired location.

    Rate this question:

  • 11. 

    Which is not an operating system?

    • A.

      DOS

    • B.

      Windows

    • C.

      MS-Word

    • D.

      LINUX

    Correct Answer
    C. MS-Word
    Explanation
    MS-Word is not an operating system. It is a word processing software developed by Microsoft. Operating systems, on the other hand, are the software that manage computer hardware and software resources, provide common services for computer programs, and allow them to run. DOS, Windows, and LINUX are all examples of operating systems. MS-Word is a popular application used for creating, editing, and formatting documents.

    Rate this question:

  • 12. 

    The brain of the computer. This part does the calculation, moving and processing of information.

    • A.

      CPU

    • B.

      RAM

    • C.

      Motherboard

    • D.

      Hard drive

    Correct Answer
    A. CPU
    Explanation
    The CPU, or Central Processing Unit, is often referred to as the "brain" of the computer because it is responsible for performing calculations, moving data, and processing information. It is the component that executes instructions and carries out tasks, making it a crucial part of the computer's functionality. The CPU's speed and efficiency determine how quickly the computer can perform tasks and handle complex operations.

    Rate this question:

  • 13. 

    What does "www" stand for?

    • A.

      Wide World Web

    • B.

      Winding Web World

    • C.

      World Wide Web

    • D.

      None of the above

    Correct Answer
    C. World Wide Web
    Explanation
    "www" stands for World Wide Web. This is the correct answer because it is the commonly used acronym to refer to the system of interconnected hypertext documents accessed through the internet. The World Wide Web allows users to view and navigate websites by using web browsers.

    Rate this question:

  • 14. 

    What is this computer component?

    • A.

      Video Card

    • B.

      Sound Card

    • C.

      RAM

    • D.

      Network Interface Card

    Correct Answer
    D. Network Interface Card
    Explanation
    A network interface card (NIC) is a computer component that allows a computer to connect to a network. It is responsible for facilitating communication between the computer and other devices on the network. NICs can be wired or wireless, and they typically have an Ethernet port or a wireless antenna. This component is essential for accessing the internet, sharing files, and connecting to other devices on a local network.

    Rate this question:

  • 15. 

    What is this computer component?

    • A.

      RAM

    • B.

      CPU

    • C.

      Hard Disk

    • D.

      Motherboard

    Correct Answer
    B. CPU
    Explanation
    The correct answer is CPU (Central Processing Unit). The CPU is the main component of a computer that carries out the instructions of a computer program by performing basic arithmetic, logical, control, and input/output (I/O) operations. It is often referred to as the "brain" of the computer as it performs most of the processing inside the computer system. The other options listed (RAM, Hard Disk, Motherboard) are also important components of a computer, but they do not directly perform the processing tasks like the CPU does.

    Rate this question:

  • 16. 

    What is this computer component?

    • A.

      Hard drive

    • B.

      CPU

    • C.

      Chassis

    • D.

      Motherboard

    Correct Answer
    C. Chassis
    Explanation
    A chassis is a computer component that refers to the physical enclosure or case that houses all the internal components of a computer. It provides structural support and protection for the internal components, as well as allows for easy installation and removal of these components. The chassis also typically includes external ports and connectors for connecting peripherals and other devices to the computer.

    Rate this question:

  • 17. 

    What is this device?

    • A.

      Modem

    • B.

      Wireless Router

    • C.

      Video Card

    • D.

      Motherboard

    Correct Answer
    B. Wireless Router
    Explanation
    A wireless router is a device that allows multiple devices to connect to a network wirelessly. It acts as a central hub for internet connections and enables devices such as laptops, smartphones, and tablets to access the internet without the need for physical cables. It creates a local area network (LAN) and also provides a gateway to connect to the wider internet. This device is commonly used in homes and offices to provide internet access to multiple devices simultaneously.

    Rate this question:

  • 18. 

    What is the function of this device?

    • A.

      It performs all the arithmetic, logical operations of computer.

    • B.

      It is very high speed short term storage that CPU uses to store information temporarily. After the computer is turned off, any data stored will be lost.

    • C.

      It is used to store large amounts of data in a computer system, data is retained on this device even when the computer is turned off.

    • D.

      It is is used to generate and output images onto the display.

    Correct Answer
    C. It is used to store large amounts of data in a computer system, data is retained on this device even when the computer is turned off.
    Explanation
    The correct answer is that the device is used to store large amounts of data in a computer system, and the data is retained on this device even when the computer is turned off. This suggests that the device being referred to is a type of non-volatile storage, such as a hard disk drive or solid-state drive, which can store data even without power. This type of storage is commonly used in computers to store files, programs, and other data that need to be accessed even after the computer is shut down.

    Rate this question:

  • 19. 

    This is a measurement of speed over a network.

    • A.

      Megabytes

    • B.

      Bits

    • C.

      Megahertz

    • D.

      Megabits per second.

    Correct Answer
    D. Megabits per second.
    Explanation
    Megabits per second is the correct answer because it is a unit of measurement commonly used to quantify the speed of data transfer over a network. Megabits per second represents the number of million bits that can be transmitted in one second, indicating the network's capacity to transmit data. Megabytes, bits, and megahertz are not specifically used to measure network speed, making them incorrect choices.

    Rate this question:

  • 20. 

    Bandwidth

    • A.

      The speed at which data can be transferred from the server to the client.

    • B.

      A measurement of how much information can be carried in a given time period (usually a second) over a wired or wireless communications link.

    • C.

      A unit of information or computer storage equal to one billion bytes.

    • D.

      None of the above.

    Correct Answer
    B. A measurement of how much information can be carried in a given time period (usually a second) over a wired or wireless communications link.
    Explanation
    Bandwidth refers to the measurement of how much information can be carried over a wired or wireless communications link in a given time period, typically a second. It is not related to the speed of data transfer from the server to the client or a unit of information or computer storage. The correct answer accurately describes the concept of bandwidth and its role in data transmission.

    Rate this question:

  • 21. 

    Download

    • A.

      A unit of information or computer storage equal to either 1,024 bytes (2 to the 10th power) or 1,000 bytes (10 to the 3rd power), depending on context

    • B.

      When you transmit data from your PC to another computer.

    • C.

      A local area network which uses high frequency radio signals to send and receive data over short distances.

    • D.

      When data is received on your PC. This includes, but is not limited to, viewing webpages, receiving e-mail, watching videos, getting movies, getting music and email attachments.

    Correct Answer
    D. When data is received on your PC. This includes, but is not limited to, viewing webpages, receiving e-mail, watching videos, getting movies, getting music and email attachments.
    Explanation
    The given answer accurately describes the concept of data being received on a PC. It mentions various activities that involve receiving data, such as viewing webpages, receiving emails, watching videos, and downloading files. This answer aligns with the context of the question, which is about the process of receiving data on a PC.

    Rate this question:

  • 22. 

    Ping

    • A.

      A measurement of data transferred to your local station from a specific network source.

    • B.

      A computer network tool used to test whether a particular host is reachable across an IP network; it is also used to self test the Network Interface Card (NIC) of the computer.

    • C.

      A sound used for testing your computer speakers.

    • D.

      None of the above.

    Correct Answer
    B. A computer network tool used to test whether a particular host is reachable across an IP network; it is also used to self test the Network Interface Card (NIC) of the computer.
    Explanation
    Ping is a computer network tool used to test the reachability of a specific host across an IP network. It sends a small packet of data to the host and waits for a response. If a response is received, it indicates that the host is reachable. Ping is also used to self-test the Network Interface Card (NIC) of the computer, ensuring that it is functioning correctly. Therefore, the correct answer accurately describes the purpose and functionality of ping.

    Rate this question:

  • 23. 

    Which operating system was the successor to Windows 98?

    • A.

      Windows Vista

    • B.

      Windows XP

    • C.

      Windows ME

    • D.

      Windows CE

    Correct Answer
    C. Windows ME
    Explanation
    Windows ME, which stands for Windows Millennium Edition, was the successor to Windows 98. It was released in the year 2000 and aimed to provide enhanced multimedia capabilities and improved stability compared to its predecessor. However, Windows ME was not well-received by users and is often considered one of the least successful versions of the Windows operating system.

    Rate this question:

  • 24. 

    Which of the following is not an internet browser?

    • A.

      Safari

    • B.

      Firefox

    • C.

      Opera

    • D.

      Thunderbird

    Correct Answer
    D. Thunderbird
    Explanation
    Thunderbird is not an internet browser, but rather an email client developed by Mozilla. While Safari, Firefox, and Opera are all popular internet browsers used to access and navigate the internet, Thunderbird focuses on managing email accounts and does not have the same functionality as a browser.

    Rate this question:

  • 25. 

    The internet was invented by

    • A.

      Bill Gates

    • B.

      The US Department of Defense

    • C.

      Steve Jobs

    • D.

      Albert Einstein

    Correct Answer
    B. The US Department of Defense
    Explanation
    The US Department of Defense is credited with inventing the internet. In the late 1960s, the Defense Advanced Research Projects Agency (DARPA), a division of the Department of Defense, developed the Advanced Research Projects Agency Network (ARPANET), which laid the foundation for the modern internet. ARPANET was a network of computers that allowed for the exchange of information between different research institutions. Over time, ARPANET evolved into the internet we know today, with the Department of Defense playing a crucial role in its development and expansion.

    Rate this question:

Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 16, 2015
    Quiz Created by
    Georgecalugaru
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.