Technical Support Examination (Tse)
.
- 1.Which of the following is an example of a web browser?
- A.
Google
- B.
Internet Eplorer
- C.
Mac OSX
- D.
Microsoft Outlook
- 2.“Outlook Express” and “Microsoft Outlook 2000” are examples of?
- A.
Web Browsers
- B.
Operating Systems
- C.
Web Search Engines
- D.
Email Clients
- 3.Which of the following is not an example of an Operating System?
- A.
Windows Vista
- B.
Mac OSX
- C.
Mozilla Firefox
- D.
Windows 7
- 4.Which of the following is considered a Web Search Engine?
- A.
Outlook Express or Microsoft Outlook
- B.
Internet Explorer or Netscape Communicator
- C.
Google or Yahoo!
- D.
Windows XP or Linux
- 5.What are COOKIES?
- A.
Small pieces of text, stored on a user's computer by a web browser; and they contain the user's settings, shopping cart contents, or other data used by websites
- B.
Used to speed up certain computer operations by temporarily placing data, or a copy of it, in a location where it can be accessed more rapidly than normal
- C.
Special set of rules that end points in a telecommunication connection use when they communicate
- D.
None of the above
- 6.What is a CACHE?
- A.
Small pieces of text, stored on a user's computer by a web browser; and they contain the user's settings, shopping cart contents, or other data used by websites
- B.
Used to speed up certain computer operations by temporarily placing data, or a copy of it, in a location where it can be accessed more rapidly than normal
- C.
Special set of rules that end points in a telecommunication connection use when they communicate
- D.
None of the above None of the above
- 7.What is a protocol?
- A.
Small pieces of text, stored on a user's computer by a web browser; and they contain the user's settings, shopping cart contents, or other data used by websites
- B.
Used to speed up certain computer operations by temporarily placing data, or a copy of it, in a location where it can be accessed more rapidly than normal
- C.
Special set of rules that end points in a telecommunication connection use when they communicate
- D.
None of the above
- 8.How do we access Internet Options in Internet Explorer?
- A.
Tools menu
- B.
File menu
- C.
Edit menu
- D.
Help menu
- 9.Which menu option would you select in Outlook Express to add a new account?
- A.
Tools menu
- B.
Identities menu
- C.
Properties menu
- D.
Edit menu
- 10.Which of the following use(s) HTTP as its protocol?
- A.
Internet Explorer
- B.
Netscape Navigator
- C.
Microsoft Outlook
- D.
Both A and B
- 11.Which of the following use(s) SMTP and POP3 as its protocol?
- A.
Outlook Express or Microsoft Outlook
- B.
Microsoft Office
- C.
Mozilla Firefox
- D.
Both A and B
- 12.Which of the following could not be a valid email address?
- A.
- B.
Edward.cullen'[email protected]
- C.
- D.
- 13.Which of the following applications is often required in order to view animated webpages?
- A.
Internet Relay Chat (IRC)
- B.
Macromedia Flash Player
- C.
Adobe Acrobat
- D.
MSN Messenger
- 14.What feature of a Windows Operating System allows the user to view the list of peripherals installed in a computer?
- A.
Device Control Panel
- B.
Device Panel Manager
- C.
Device Manager
- D.
Device Panel
- 15.What mark will appear in the Windows peripheral if the device is not installed properly?
- A.
Red “X”
- B.
Yellow “Question Mark”
- C.
“Exclamation Mark”
- D.
None of the above
- 16.What mark will appear in the Windows peripheral if the device has conflicts?
- A.
Red “X”
- B.
Yellow “Question Mark”
- C.
“Exclamation Mark”
- D.
None of the above
- 17.What mark will appear in the Windows peripheral if the device is disabled?
- A.
Red “X”
- B.
Yellow “Question Mark”
- C.
“Exclamation Mark”
- D.
None of the above
- 18.Which of the following is not a purpose of an internet firewall?
- A.
Block unauthorized access to the computer
- B.
Restrict access to a network
- C.
Hide the identity of the user
- D.
Control abound traffic from a user or a program
- 19.Adware can:
- A.
Increase the speed of your computer
- B.
Allow you to download videos from the internet
- C.
Generate endless pop up(s) and make your web browser slow
- D.
Steal sensitive information such as passwords from a computer
- 20.Spyware can:
- A.
Steal sensitive information such as passwords from a computer
- B.
Generate endless pop up(s) and make your web browser slow
- C.
Increase the speed of your computer
- D.
Allow real-time videos to be played on a computer
- 21.Which of the following could be an IP address?
- A.
192.168.1.1
- B.
192:168:1:1
- C.
192,168,1,1
- D.
None of the above
- 22.What DOS Command is used to view IP information
- A.
IPCONFIG
- B.
IPPING
- C.
IPCHKDSK
- D.
All of the above
- 23.Which does not describe a public network:
- A.
The devices on the network are "visible" to devices outside the network
- B.
Wide Area Network
- C.
Local Area Network
- D.
Both A and B
- 24.Which does not describe a private network:
- A.
The devices on the network are "visible" to devices outside the network
- B.
Wide Area Network
- C.
Local Area Network
- D.
Both A and B
- 25.A required device used to connect to an ISP Network.
- A.
Switch
- B.
Router
- C.
Modem
- D.
Hub
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