Technical Support Examination (Tse)

50 Questions | Total Attempts: 5735

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Technical Support Examination (Tse)

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Questions and Answers
  • 1. 
    Which of the following is an example of a web browser?
    • A. 

      Google

    • B. 

      Internet Eplorer

    • C. 

      Mac OSX

    • D. 

      Microsoft Outlook

  • 2. 
    “Outlook Express” and “Microsoft Outlook 2000” are examples of?
    • A. 

      Web Browsers

    • B. 

      Operating Systems

    • C. 

      Web Search Engines

    • D. 

      Email Clients

  • 3. 
    Which of the following is not an example of an Operating System?
    • A. 

      Windows Vista

    • B. 

      Mac OSX

    • C. 

      Mozilla Firefox

    • D. 

      Windows 7

  • 4. 
    Which of the following is considered a Web Search Engine?
    • A. 

      Outlook Express or Microsoft Outlook

    • B. 

      Internet Explorer or Netscape Communicator

    • C. 

      Google or Yahoo!

    • D. 

      Windows XP or Linux

  • 5. 
    What are COOKIES?
    • A. 

      Small pieces of text, stored on a user's computer by a web browser; and they contain the user's settings, shopping cart contents, or other data used by websites

    • B. 

      Used to speed up certain computer operations by temporarily placing data, or a copy of it, in a location where it can be accessed more rapidly than normal

    • C. 

      Special set of rules that end points in a telecommunication connection use when they communicate

    • D. 

      None of the above

  • 6. 
    What is a CACHE?
    • A. 

      Small pieces of text, stored on a user's computer by a web browser; and they contain the user's settings, shopping cart contents, or other data used by websites

    • B. 

      Used to speed up certain computer operations by temporarily placing data, or a copy of it, in a location where it can be accessed more rapidly than normal

    • C. 

      Special set of rules that end points in a telecommunication connection use when they communicate

    • D. 

      None of the above None of the above

  • 7. 
    What is a protocol?
    • A. 

      Small pieces of text, stored on a user's computer by a web browser; and they contain the user's settings, shopping cart contents, or other data used by websites

    • B. 

      Used to speed up certain computer operations by temporarily placing data, or a copy of it, in a location where it can be accessed more rapidly than normal

    • C. 

      Special set of rules that end points in a telecommunication connection use when they communicate

    • D. 

      None of the above

  • 8. 
    How do we access Internet Options in Internet Explorer?
    • A. 

      Tools menu

    • B. 

      File menu

    • C. 

      Edit menu

    • D. 

      Help menu

  • 9. 
    Which menu option would you select in Outlook Express to add a new account?
    • A. 

      Tools menu

    • B. 

      Identities menu

    • C. 

      Properties menu

    • D. 

      Edit menu

  • 10. 
    Which of the following use(s) HTTP as its protocol?
    • A. 

      Internet Explorer

    • B. 

      Netscape Navigator

    • C. 

      Microsoft Outlook

    • D. 

      Both A and B

  • 11. 
    Which of the following use(s) SMTP and POP3 as its protocol?
    • A. 

      Outlook Express or Microsoft Outlook

    • B. 

      Microsoft Office

    • C. 

      Mozilla Firefox

    • D. 

      Both A and B

  • 12. 
    Which of the following could not be a valid email address?
  • 13. 
    Which of the following applications is often required in order to view animated webpages?
    • A. 

      Internet Relay Chat (IRC)

    • B. 

      Macromedia Flash Player

    • C. 

      Adobe Acrobat

    • D. 

      MSN Messenger

  • 14. 
    What feature of a Windows Operating System allows the user to view the list of peripherals installed in a computer?
    • A. 

      Device Control Panel

    • B. 

      Device Panel Manager

    • C. 

      Device Manager

    • D. 

      Device Panel

  • 15. 
    What mark will appear in the Windows peripheral if the device is not installed properly?
    • A. 

      Red “X”

    • B. 

      Yellow “Question Mark”

    • C. 

      “Exclamation Mark”

    • D. 

      None of the above

  • 16. 
    What mark will appear in the Windows peripheral if the device has conflicts?
    • A. 

      Red “X”

    • B. 

      Yellow “Question Mark”

    • C. 

      “Exclamation Mark”

    • D. 

      None of the above

  • 17. 
    What mark will appear in the Windows peripheral if the device is disabled?
    • A. 

      Red “X”

    • B. 

      Yellow “Question Mark”

    • C. 

      “Exclamation Mark”

    • D. 

      None of the above

  • 18. 
    Which of the following is not a purpose of an internet firewall?
    • A. 

      Block unauthorized access to the computer

    • B. 

      Restrict access to a network

    • C. 

      Hide the identity of the user

    • D. 

      Control abound traffic from a user or a program

  • 19. 
    Adware can:
    • A. 

      Increase the speed of your computer

    • B. 

      Allow you to download videos from the internet

    • C. 

      Generate endless pop up(s) and make your web browser slow

    • D. 

      Steal sensitive information such as passwords from a computer

  • 20. 
    Spyware can:
    • A. 

      Steal sensitive information such as passwords from a computer

    • B. 

      Generate endless pop up(s) and make your web browser slow

    • C. 

      Increase the speed of your computer

    • D. 

      Allow real-time videos to be played on a computer

  • 21. 
    Which of the following could be an IP address?
    • A. 

      192.168.1.1

    • B. 

      192:168:1:1

    • C. 

      192,168,1,1

    • D. 

      None of the above

  • 22. 
    What DOS Command is used to view IP information
    • A. 

      IPCONFIG

    • B. 

      IPPING

    • C. 

      IPCHKDSK

    • D. 

      All of the above

  • 23. 
    Which does not describe a public network:
    • A. 

      The devices on the network are "visible" to devices outside the network

    • B. 

      Wide Area Network

    • C. 

      Local Area Network

    • D. 

      Both A and B

  • 24. 
    Which does not describe a private network:
    • A. 

      The devices on the network are "visible" to devices outside the network

    • B. 

      Wide Area Network

    • C. 

      Local Area Network

    • D. 

      Both A and B

  • 25. 
    A required device used to connect to an ISP Network.
    • A. 

      Switch

    • B. 

      Router

    • C. 

      Modem

    • D. 

      Hub

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