Most businesses nowadays store their information on computers, and it is essential to ensure that the data is kept secure. As a technical support team member, it is crucial for you to be available to meet any needs of the staff may have on any given day. Take the test below and see how much you know about the computer help desk and technical support.
The software that allows computer users to run applications with the hardware of a specific system. Microsoft Windows® or Apple Computer's MacOS® are examples of operating systems.
The master control program that manages a computer's internal functions and provides a means of control to the computer's operations and file system.
The software that manages the hardware and software interface of a computer.
All of the above.
Printer
Monitor
Modem
Keyboard
Ctrl + P
Ctrl + V
Ctrl + C
Caps Lock + V
DOS
Windows
MS-Word
LINUX
CPU
RAM
Motherboard
Hard drive
Wide World Web
Winding Web World
World Wide Web
None of the above
Modem
Wireless Router
Video Card
Motherboard
A measurement of data transferred to your local station from a specific network source.
A computer network tool is used to test whether a particular host is reachable across an IP network; it is also used to self-test the Network Interface Card (NIC) of the computer.
A sound used for testing your computer speakers.
None of the above.
Windows Vista
Windows XP
Windows ME
Windows CE
Safari
Firefox
Opera
Thunderbird
An IP Address is a unique number consisting of 4 parts separated by dots (e.g.: 217.247.84.89) associated with every system connected to a network.
Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.
The location of Internet Packets is measured in kilobytes on a network.
All of the above.
A computer program designed to protect the operating system from viruses.
Microsoft Arithmetic LAN software. Software run in the background of any Windows-based computer system used to manage network connections.
Software designed to infiltrate or damage a computer system without the owner's informed consent.
None of the above.
One thousand bytes
1 billion bytes
The amount of RAM in every computer
1024KB
Untitled.nfo
Untitled.jpg
Untitled.bmp
Untitled.ogg
Untitled.tiff
Http://www.yahoo.com
D:\downloads\standard
192.168.0.1
Microsoft Outlook 2003
Windows Live Mail
Mozilla Firefox
Outlook Express 6
A device that allows you to connect your PC to an internet service.
A piece of computer software that is used to browse the web. (e.g: internet explorer)
An interconnected group of computers.
A program that prevents other people on the Internet from accessing your computer and your files.
Video Card
Sound Card
RAM
Network Interface Card
RAM
CPU
Hard Disk
Motherboard
Hard drive
CPU
Chassis
Motherboard
It performs all the arithmetic, logical operations of the computer.
It is a very high-speed short-term storage that the CPU uses to store information temporarily. After the computer is turned off, any data stored will be lost.
It is used to store large amounts of data in a computer system; data is retained on this device even when the computer is turned off.
It is used to generate and output images onto the display.
Megabytes
Bits
Megahertz
Megabits per second
The speed at which data can be transferred from the server to the client.
A measurement of how much information can be carried in a given period (usually a second) over a wired or wireless communications link.
A unit of information or computer storage is equal to one billion bytes.
None of the above.
A unit of information or computer storage is equal to either 1,024 bytes (2 to the 10th power) or 1,000 bytes (10 to the 3rd power), depending on the context.
When you transmit data from your PC to another computer.
A local area network which uses high-frequency radio signals to send and receive data over short distances.
When data is received on your PC. This includes, but is not limited to, viewing web pages, receiving an e-mail, watching videos, getting movies, getting music and email attachments.
Bill Gates
The US Department of Defense
Steve Jobs
Albert Einstein