Help Desk And Technical Support Test Questions With Answers

25 Questions | By Jlaczny | Last updated: Mar 22, 2022 | Total Attempts: 69760

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Help Desk And Technical Support Test Questions With Answers - Quiz

Most businesses nowadays store their information on computers, and it is essential to ensure that the data is kept secure. As a technical support team member, it is crucial for you to be available to meet any needs of the staff may have on any given day. Take the test below and see how much you know about the computer help desk and technical support.

Questions and Answers

1.

Which one of the following best defines the term Operating System?
- A.
  
  The software that allows computer users to run applications with the hardware of a specific system. Microsoft Windows® or Apple Computer's MacOS® are examples of operating systems.
- B.
  
  The master control program that manages a computer's internal functions and provides a means of control to the computer's operations and file system.
- C.
  
  The software that manages the hardware and software interface of a computer.
- D.
  
  All of the above.
2.

Which one is not an output device?
- A.
  
  Printer
- B.
  
  Monitor
- C.
  
  Modem
- D.
  
  Keyboard
3.

What is the shortcut for PASTE?
- A.
  
  Ctrl + P
- B.
  
  Ctrl + V
- C.
  
  Ctrl + C
- D.
  
  Caps Lock + V
4.

Which is not an operating system?
- A.
  
  DOS
- B.
  
  Windows
- C.
  
  MS-Word
- D.
  
  LINUX
5.

The brain of the computer. This part does the calculation, moving, and processing of information.
- A.
  
  CPU
- B.
  
  RAM
- C.
  
  Motherboard
- D.
  
  Hard drive
6.

What does "www" stand for?
- A.
  
  Wide World Web
- B.
  
  Winding Web World
- C.
  
  World Wide Web
- D.
  
  None of the above
7.

What is this device?
- A.
  
  Modem
- B.
  
  Wireless Router
- C.
  
  Video Card
- D.
  
  Motherboard
8.

Ping:
- A.
  
  A measurement of data transferred to your local station from a specific network source.
- B.
  
  A computer network tool is used to test whether a particular host is reachable across an IP network; it is also used to self-test the Network Interface Card (NIC) of the computer.
- C.
  
  A sound used for testing your computer speakers.
- D.
  
  None of the above.
9.

Which operating system was the successor to Windows 98?
- A.
  
  Windows Vista
- B.
  
  Windows XP
- C.
  
  Windows ME
- D.
  
  Windows CE
10.

Which of the following is not an internet browser?
- A.
  
  Safari
- B.
  
  Firefox
- C.
  
  Opera
- D.
  
  Thunderbird
11.

An IP address is best defined as:
- A.
  
  An IP Address is a unique number consisting of 4 parts separated by dots (e.g.: 217.247.84.89) associated with every system connected to a network.
- B.
  
  Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.
- C.
  
  The location of Internet Packets is measured in kilobytes on a network.
- D.
  
  All of the above.
12.

Malware is best defined as:
- A.
  
  A computer program designed to protect the operating system from viruses.
- B.
  
  Microsoft Arithmetic LAN software. Software run in the background of any Windows-based computer system used to manage network connections.
- C.
  
  Software designed to infiltrate or damage a computer system without the owner's informed consent.
- D.
  
  None of the above.
13.

One MB is equal to:
- A.
  
  One thousand bytes
- B.
  
  1 billion bytes
- C.
  
  The amount of RAM in every computer
- D.
  
  1024KB
14.

Select the 3 graphics files from the list below:
- A.
  
  Untitled.nfo
- B.
  
  Untitled.jpg
- C.
  
  Untitled.bmp
- D.
  
  Untitled.ogg
- E.
  
  Untitled.tiff
15.

Select the URL from the list below:
- A.
  
  [email protected]
- B.
  
  Http://www.yahoo.com
- C.
  
  D:\downloads\standard
- D.
  
  192.168.0.1
16.

Which of the following programs is not an email client:
- A.
  
  Microsoft Outlook 2003
- B.
  
  Windows Live Mail
- C.
  
  Mozilla Firefox
- D.
  
  Outlook Express 6
17.

A modem is best defined as:
- A.
  
  A device that allows you to connect your PC to an internet service.
- B.
  
  A piece of computer software that is used to browse the web. (e.g: internet explorer)
- C.
  
  An interconnected group of computers.
- D.
  
  A program that prevents other people on the Internet from accessing your computer and your files.
18.

What is this computer component?
- A.
  
  Video Card
- B.
  
  Sound Card
- C.
  
  RAM
- D.
  
  Network Interface Card
19.

What is this computer component?
- A.
  
  RAM
- B.
  
  CPU
- C.
  
  Hard Disk
- D.
  
  Motherboard
20.

What is this computer component?
- A.
  
  Hard drive
- B.
  
  CPU
- C.
  
  Chassis
- D.
  
  Motherboard
21.

What is the function of this device?
- A.
  
  It performs all the arithmetic, logical operations of the computer.
- B.
  
  It is a very high-speed short-term storage that the CPU uses to store information temporarily. After the computer is turned off, any data stored will be lost.
- C.
  
  It is used to store large amounts of data in a computer system; data is retained on this device even when the computer is turned off.
- D.
  
  It is used to generate and output images onto the display.
22.

This is a measurement of speed over a network:
- A.
  
  Megabytes
- B.
  
  Bits
- C.
  
  Megahertz
- D.
  
  Megabits per second
23.

Bandwidth:
- A.
  
  The speed at which data can be transferred from the server to the client.
- B.
  
  A measurement of how much information can be carried in a given period (usually a second) over a wired or wireless communications link.
- C.
  
  A unit of information or computer storage is equal to one billion bytes.
- D.
  
  None of the above.
24.

Download:
- A.
  
  A unit of information or computer storage is equal to either 1,024 bytes (2 to the 10th power) or 1,000 bytes (10 to the 3rd power), depending on the context.
- B.
  
  When you transmit data from your PC to another computer.
- C.
  
  A local area network which uses high-frequency radio signals to send and receive data over short distances.
- D.
  
  When data is received on your PC. This includes, but is not limited to, viewing web pages, receiving an e-mail, watching videos, getting movies, getting music and email attachments.
25.

The internet was invented by:
- A.
  
  Bill Gates
- B.
  
  The US Department of Defense
- C.
  
  Steve Jobs
- D.
  
  Albert Einstein