Help Desk And Technical Support Test Questions With Answers
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Select the URL from the list below:
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Http://www.yahoo.com
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D:\downloads\standard
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192.168.0.1
Take the quiz below and see how much you know about the computer help desk and technical support. Most businesses nowadays store their information on computers, and it is essential to ensure that the data is kept secure. As a technical support team member, you must be available to meet any needs the staff may have on any given day. If you like this quiz, share it with your friends. All the best!
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- 2.
A modem is best defined as:
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A device that allows you to connect your PC to an internet service.
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A piece of computer software that is used to browse the web. (e.g: internet explorer)
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An interconnected group of computers.
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A program that prevents other people on the Internet from accessing your computer and your files.
Correct Answer
A. A device that allows you to connect your PC to an internet service.Explanation
A modem is a device that enables a computer to connect to the internet service. It acts as a bridge between the computer and the internet service provider, allowing the transmission of data over telephone or cable lines. Modems convert the digital signals from the computer into analog signals that can be transmitted over the phone lines, and vice versa. This enables users to access the internet and communicate with other devices and networks.Rate this question:
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- 3.
Which of the following programs is not an email client:
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Microsoft Outlook 2003
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Windows Live Mail
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Mozilla Firefox
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Outlook Express 6
Correct Answer
A. Mozilla FirefoxExplanation
Mozilla Firefox is not an email client. It is a web browser developed by the Mozilla Foundation. While Microsoft Outlook 2003, Windows Live Mail, and Outlook Express 6 are all email clients that allow users to send, receive, and manage emails, Mozilla Firefox does not have built-in email functionality. It is primarily used for browsing the internet and accessing websites.Rate this question:
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- 4.
Which is not an operating system?
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DOS
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Windows
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MS Word
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LINUX
Correct Answer
A. MS WordExplanation
MS Word is not an operating system. It is a word-processing software developed by Microsoft. Operating systems, on the other hand, are the software that manage computer hardware and software resources and provide services for computer programs. DOS, Windows, and LINUX are all examples of operating systems.Rate this question:
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- 5.
Which of the following is not an internet browser?
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Safari
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Firefox
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Opera
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Thunderbird
Correct Answer
A. ThunderbirdExplanation
Thunderbird is not an internet browser; it is an email client developed by Mozilla. While Safari, Firefox, and Opera are all popular internet browsers used to access and navigate the internet, Thunderbird is specifically designed for managing and sending email messages.Rate this question:
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- 6.
What is this device?
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Modem
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Wireless Router
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Video Card
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Motherboard
Correct Answer
A. Wireless RouterExplanation
A wireless router is a device that allows multiple devices to connect to a network and access the internet wirelessly. It acts as a central hub, transmitting data between the internet and the connected devices. This device is commonly used in homes and offices to provide Wi-Fi connectivity to laptops, smartphones, and other devices. It is different from a modem, which is responsible for connecting to the internet service provider, and a video card or motherboard, which are components of a computer.Rate this question:
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- 7.
What is the shortcut for PASTE?
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Ctrl + P
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Ctrl + V
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Ctrl + C
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Caps Lock + V
Correct Answer
A. Ctrl + VExplanation
The shortcut for PASTE is Ctrl + V. This combination of keys is commonly used to paste copied or cut content into a document or application. By pressing Ctrl + V, the selected content from the clipboard is inserted at the current cursor position. This shortcut is widely recognized and used across various operating systems and software applications.Rate this question:
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- 8.
The brain of the computer. This part does the calculation, moving, and processing of information.
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CPU
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RAM
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Motherboard
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Hard drive
Correct Answer
A. CPUExplanation
The CPU, or Central Processing Unit, is often referred to as the brain of the computer. It is responsible for carrying out calculations, moving data, and processing information. The CPU is the component that executes instructions and performs the majority of the computer's tasks. It is a crucial part of the computer's hardware that determines its overall performance and speed.Rate this question:
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- 9.
What does "www" stand for?
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Wide World Web
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Winding Web World
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World Wide Web
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None of the above
Correct Answer
A. World Wide WebExplanation
The correct answer is "World Wide Web." The acronym "www" stands for World Wide Web, which is a system of interconnected documents and resources that can be accessed via the Internet. It is a global information space where users can navigate through websites and access various types of content such as text, images, videos, and more. The World Wide Web revolutionized the way information is shared and accessed, becoming an essential tool in our daily lives.Rate this question:
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- 10.
Download:
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A unit of information or computer storage is equal to either 1,024 bytes (2 to the 10th power) or 1,000 bytes (10 to the 3rd power), depending on the context.
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When you transmit data from your PC to another computer.
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A local area network that uses high-frequency radio signals to send and receive data over short distances.
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When data is received on your PC. This includes, but is not limited to, viewing web pages, receiving an e-mail, watching videos, getting movies, getting music and email attachments.
Correct Answer
A. When data is received on your PC. This includes, but is not limited to, viewing web pages, receiving an e-mail, watching videos, getting movies, getting music and email attachments.Explanation
This answer correctly identifies the scenario in which a unit of information or computer storage is equal to either 1,024 bytes or 1,000 bytes. Specifically, it states that when data is received on your PC, such as viewing web pages, receiving emails, watching videos, getting movies, getting music, and email attachments, the unit of information or computer storage is relevant.Rate this question:
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- 11.
Ping:
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A measurement of data transferred to your local station from a specific network source.
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A computer network tool is used to test whether a particular host is reachable across an IP network; it is also used to self-test the Network Interface Card (NIC) of the computer.
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A sound used for testing your computer speakers.
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None of the above.
Correct Answer
A. A computer network tool is used to test whether a particular host is reachable across an IP network; it is also used to self-test the Network Interface Card (NIC) of the computer.Explanation
Ping is a network utility tool that uses the Internet Control Message Protocol (ICMP) to test the reachability of a host on an IP network. It sends echo request messages to the target host and waits for an echo reply. This helps determine whether the host is reachable and measures the round-trip time for messages sent from the originating host to the destination. It can also be used to diagnose issues with the Network Interface Card (NIC).Rate this question:
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- 12.
Malware is best defined as:
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A computer program designed to protect the operating system from viruses.
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Microsoft Arithmetic LAN software. The software runs in the background of any Windows-based computer system used to manage network connections.
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Software designed to infiltrate or damage a computer system without the owner's informed consent.
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None of the above.
Correct Answer
A. Software designed to infiltrate or damage a computer system without the owner's informed consent.Explanation
Malware is a type of software that is specifically created to infiltrate or harm a computer system without the knowledge or consent of the owner. It is designed with malicious intent and can cause various types of damage, such as stealing personal information, corrupting files, or disrupting the normal functioning of the system. This definition distinguishes malware from other types of software, such as antivirus programs or network management software, which have different purposes and functions.Rate this question:
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- 13.
What is this computer component?
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Video Card
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Sound Card
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RAM
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Network Interface Card
Correct Answer
A. Network Interface CardExplanation
A Network Interface Card (NIC) is a computer component that allows a computer to connect to a network. It provides the necessary hardware to establish a wired or wireless connection to a network, allowing the computer to send and receive data. NICs are commonly used in desktop computers, laptops, and servers to enable internet connectivity and network communication.Rate this question:
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- 14.
Which of the following is NOT a common task performed by help desk and technical support professionals?
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Troubleshooting computer problems
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Installing and configuring software
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Providing training on new technologies
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Developing new software applications
Correct Answer
A. Developing new software applicationsExplanation
Developing new software applications is typically the role of software developers or engineers, not help desk or technical support staff. Help desk and technical support focus on assisting users with existing technologies and resolving issues they encounter.Rate this question:
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- 15.
One MB is equal to:
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One thousand bytes
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1 billion bytes
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The amount of RAM in every computer
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1024KB
Correct Answer
A. 1024KBExplanation
One megabyte (MB) is equal to 1024 kilobytes (KB). In computing, data is typically measured in binary terms, where 1 kilobyte (KB) equals 1024 bytes, and similarly, 1 megabyte (MB) equals 1024 kilobytes (KB). This is different from the decimal system, where 1 megabyte would be equal to 1,000 kilobytes, but in most computing contexts, the binary system is used.Rate this question:
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- 16.
An IP address is best defined as:
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An IP Address is a unique number consisting of 4 parts separated by dots (e.g.: 217.247.84.89) associated with every system connected to a network.
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Internet Provider Address. The address of a company that provides individuals and other companies access to the Internet.
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The location of Internet Packets is measured in kilobytes on a network.
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All of the above.
Correct Answer
A. An IP Address is a unique number consisting of 4 parts separated by dots (e.g.: 217.247.84.89) associated with every system connected to a network.Explanation
An IP address is a unique numerical label assigned to each device connected to a computer network that uses the Internet Protocol for communication. It consists of four parts separated by dots, with each part ranging from 0 to 255. This address allows devices to identify and communicate with each other on a network. The other options in the question, such as Internet Provider Address and measuring the location of Internet packets, are incorrect definitions and do not accurately describe what an IP address is.Rate this question:
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- 17.
What is this computer component?
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RAM
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CPU
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Hard Disk
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Motherboard
Correct Answer
A. CPUExplanation
The correct answer is CPU. The CPU, or Central Processing Unit, is a computer component responsible for executing instructions and performing calculations. It is often referred to as the "brain" of the computer, as it carries out the majority of the processing tasks. RAM, or Random Access Memory, is a type of computer memory that temporarily stores data that the CPU needs to access quickly. The hard disk is a storage device used to store data long-term, while the motherboard is the main circuit board that connects and allows communication between all the other components of the computer.Rate this question:
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- 18.
Select the 3 graphics files from the list below:
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Untitled.nfo
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Untitled.jpg
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Untitled.bmp
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Untitled.ogg
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Untitled.tiff
Correct Answer(s)
A. Untitled.jpg
A. Untitled.bmp
A. Untitled.tiffExplanation
The correct answer is untitled.jpg, untitled.bmp, and untitled.tiff because these three file extensions (.jpg, .bmp, and .tiff) are commonly used for graphics files. The other file extensions (.nfo and .ogg) are typically used for other purposes such as information or audio files, respectively.Rate this question:
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- 19.
What is this computer component?
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Hard drive
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CPU
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Chassis
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Motherboard
Correct Answer
A. ChassisExplanation
The correct answer is Chassis. A computer chassis, also known as a computer case or tower, is the enclosure that houses all the internal components of a computer. It provides physical protection and support for the components and also helps in heat dissipation. The chassis typically includes slots for connecting peripheral devices such as optical drives and USB ports. It is an essential component that holds everything together and provides the structure for the computer system.Rate this question:
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- 20.
The Internet was invented by:
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Bill Gates
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The US Department of Defense
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Steve Jobs
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Albert Einstein
Correct Answer
A. The US Department of DefenseExplanation
The correct answer is The US Department of Defense. The Internet was initially developed as a project by the Advanced Research Projects Agency (ARPA) of the US Department of Defense in the 1960s. It was known as ARPANET and was designed to create a network that could withstand a nuclear attack. Over time, ARPANET evolved into the internet that we use today. While Bill Gates, Steve Jobs, and Albert Einstein are all notable figures in their respective fields, they were not directly involved in the invention of the internet.Rate this question:
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- 21.
This is a measurement of speed over a network:
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Megabytes
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Bits
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Megahertz
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Megabits per second
Correct Answer
A. Megabits per secondExplanation
Megabits per second is the correct answer because it is a commonly used unit for measuring the speed of data transfer over a network. It represents the number of megabits (1 million bits) that can be transmitted in one second. This unit is used to quantify the bandwidth or throughput of a network connection, indicating how quickly data can be transmitted from one point to another. Other options such as Megabytes, Bits, and Megahertz are not specifically used to measure network speed, making them incorrect choices.Rate this question:
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- 22.
Which one is not an output device?
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Printer
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Monitor
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Modem
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Keyboard
Correct Answer
A. KeyboardExplanation
An output device is a hardware device that is used to display or transmit data from a computer to the user or another device. In this case, the keyboard is not an output device as it is used for inputting data into the computer, rather than displaying or transmitting data. The printer, monitor, and modem are all examples of output devices as they are used to either display or transmit data from the computer.Rate this question:
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- 23.
Bandwidth:
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The speed at which data can be transferred from the server to the client.
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A measurement of how much information can be carried in a given period (usually a second) over a wired or wireless communications link.
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A unit of information or computer storage is equal to one billion bytes.
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None of the above.
Correct Answer
A. A measurement of how much information can be carried in a given period (usually a second) over a wired or wireless communications link.Explanation
Bandwidth refers to the measurement of how much information can be carried in a given period, usually a second, over a wired or wireless communications link. It is not the speed at which data is transferred from the server to the client, nor is it a unit of information or computer storage equal to one billion bytes. The correct answer accurately describes the concept of bandwidth in the context of data transfer over communication links.Rate this question:
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- 24.
Which one of the following best defines the term Operating System?
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The software that allows computer users to run applications with the hardware of a specific system. Microsoft Windows® or Apple Computer's MacOS® are examples of operating systems.
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The master control program manages a computer's internal functions and provides a means of control to the computer's operations and file system.
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The software that manages the hardware and software interface of a computer.
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All of the above.
Correct Answer
A. All of the above.Explanation
All of the provided definitions collectively describe an operating system. An operating system (OS) is software that manages the hardware and software interface of a computer, allowing users to run applications. It also acts as the master control program, managing a computer's internal functions and providing control over operations and the file system. Examples include Microsoft Windows® and Apple MacOS®.Rate this question:
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- 25.
Which operating system was the successor to Windows 98?
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Windows Vista
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Windows XP
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Windows ME
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Windows CE
Correct Answer
A. Windows MEExplanation
Windows ME, also known as Windows Millennium Edition, was the successor to Windows 98. It was released in 2000 and was designed for home users. Windows ME introduced several new features and improvements, such as System Restore, Windows Movie Maker, and improved multimedia capabilities. However, it was not as stable or popular as its predecessor, Windows 98, and was quickly replaced by Windows XP.Rate this question:
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Current Version
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Nov 25, 2024Quiz Edited by
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Expert Reviewed by
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Jan 17, 2010Quiz Created by
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