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This quiz assesses essential IT support competencies for college-level students. It covers help desk practices, troubleshooting methodologies, hardware and software basics, user management, security protocols, and incident...

Questions: 15 | Attempts: 21 | Last updated: Jul 15, 2026

Sample Question 1
What is the first step in the IT support troubleshooting process?

Replace the hardware immediately

Gather information and reproduce the issue

Escalate to management

Reinstall the operating system

Sample Question 2
Which of the following is NOT a common responsibility of a help desk technician?

Password resets and account management

Hardware and software installation

Network architecture design

Remote desktop support

Sample Question 3
What does ITIL stand for?

Information Technology Infrastructure Library

Internet Technology Integration Level

IT Incident and Liability Laws

Information Transfer and IT Linkage

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